Jackson-Stops Reviews 

540
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and highly efficient communication throughout various property transactions. Local people note that the team consistently goes above and beyond, keeping clients thoroughly well informed and managing property viewings smoothly without any fuss. Some reviewers were not happy with communication gaps, mentioning that certain local branches completely ignored emails or failed to return enquiries in a timely manner. A few consumers also felt that the overall manner during specific interactions came across as rather unhelpful, dismissive, or occasionally unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendly... See more

Service

Customers consistently note positive experiences with service, describing the process as efficient,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional... See more

Response time

Consumers find response time to be extremely satisfactory, frequently praising the fast answers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non star... See more

Company replied

Rated 5 out of 5 stars

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great. They have constantly kept us informed, helped move the sale forward to completion in a very profe... See more

Company replied

Rated 5 out of 5 stars

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease an... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of... See more

Company replied


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Jackson-Stops was founded by Herbert Jackson-Stops in 1910. Since then, the business has grown from a single office in Towcester Town Hall to over 40 offices across the country. We are proud to be part of a prestigious national brand and, as a focused team, work hard to deliver a committed, personal service to our clients at all times, on an informed local level. Above all, we’re here to help. Should you be thinking of selling or letting or would just like some advice on the local property market, please get in touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

540 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(540)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jackson Stops have managed the letting…

Jackson Stops have managed the letting of my flat beautifully and efficiently. Nothing has been too much trouble and I would highly recommend them

9 April 2025
Unprompted review
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Reply from Jackson-Stops

Hi Celia, we are very happy to read that you would highly recommend Jackson-Stops, and that the letting of your flat has been efficient. Thank you for taking the time to leave a five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Good experience so far

We are on a fully managed contract with Jackson Stops. Jess Lynagh is our property manager and she is simply brilliant. Always willing to answer our questions and all tasks are diligently completed. She is the main reason why we have stayed with Jackson Stops.

8 April 2025
Unprompted review
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Reply from Jackson-Stops

Hi Chih-Chao Pai, we are delighted to read your review, and thank you for leaving five stars about your experience with Jess! With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Teddington Thoughts

We had a great experience with Teddington Jackson-Stops – the entire team was professional, helpful, and efficient, but a special thank you goes to Jess Lynagh, who goes above and beyond throughout the process of property management.

Jess was incredibly responsive, and always available to answer questions and help. Highly recommend Jackson-Stops Teddington, especially if you have the pleasure of working with Jess!

7 April 2025
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Reply from Jackson-Stops

Dear Marijan, a wonderful five-star review - thank you, and we will pass on your kind words to Jess. It is pleasing hear that you had such a positive experience and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson Stops sale, over the line, and in time

Emma Eddy and the JS back up team and management managed my recent property sale with courtesy and expertise one expects from a first division agency. I have used Jackson Stops consistently since 1976. They come highly recommended and I will use them again

28 March 2025
Unprompted review
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Reply from Jackson-Stops

Dear Ian, it is heartening to hear that the service you received during your recent property sale was a "first division" one, and that you would highly recommend working with us. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Loren has looked after us in our rental…

Loren has looked after us in our rental property for the past 3 years. She’s lovely, efficient, and always responds promptly to our concerns and requests. A pleasure to deal with. Visited us on Wednesday for the annual inspection, was a joy to see her

2 April 2025
Unprompted review
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Reply from Jackson-Stops

Dear Charity, a wonderful review about your experience of Jackson-Stops, particularly Loren, and we will pass on your kind words. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Reliability

Last Thursday we had an apartment inspection carried out by our trusted Manger Lauren Pogue from
Jackson~Stops. Loren Pogue has been very efficient and has dealt with our requests promptly. Jackson~ Stops have been attentive and solved problems quickly when there have been emergencies.

~

2 April 2025
Unprompted review
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Reply from Jackson-Stops

Dear Clara, we are happy to hear about the attentive and efficient service you have received from Loren, Thank you for your review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Loren at Jackson-Stops has been super…

Loren at Jackson-Stops has been super helpful and always goes above and beyond to ensure any issues in our rental are resolved. Thank you!

4 April 2025
Unprompted review
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Reply from Jackson-Stops

Dear Emma, a lovely review - thank you. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Best Agent Ever

Loren Pogue is the best agent ever. Always on top of everything pertaining to us and Carrigshaun

2 April 2025
Unprompted review
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Reply from Jackson-Stops

Hi, and thank you for your review. We are very happy to hear that your experience with Loren has been positive. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Mrs T

Loren at Jackson-Stops has been looking after us at our rental for a few years. She is always professional, friendly, lovely and helpful. She always ensures we are taken care of and our concerns are addressed. We are more than happy to recommend her.

4 April 2025
Unprompted review
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Reply from Jackson-Stops

Dear Robert, we are delighted to hear that your experience with Loren and the team has been such a positive one, and that you would recommend working with Loren. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great team in SW19

This is my first time as a Landlord using the management services at JS. They do not disappoint and are worth every penny. Alice at the Wimbledon branch has been very supportive, keeping me up to date with any repairs and getting tradespeople booked in. It is a pleasure working with her. Pure peace of mind for myself and the tenants. I will not hesitate to use them again for our next tenancy. Thank you Alice for your hard work.

2 April 2025
Unprompted review
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Reply from Jackson-Stops

Dear Mrs AK, we are happy to hear that, as a landlord, you have found our Wimbledon team supportive, and that they have given you peace of mind to know that repairs are completed in good time. Thank you for your five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

JS team is always great and quick…

JS team is always great and quick support, especially Alice is very professional agent. They are always close to their client and working hard to solve the issues when it happened. I would strongly recommend JS as a property agent.

28 March 2025
Unprompted review
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Reply from Jackson-Stops

Hi and thank you for leaving a five-star review. Thank you too for recommending Jackson-Stops as a property agent due to our team working hard to solve issues, especially Alice. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Sienna and Isaac…

Sienna and Isaac have been absolutely brilliant in helping me with my rental search. Communication via phone and email has been top notch, overall knowledge of the properties and local area at the viewings has been fantastic, and they’ve both been a joy to deal with. I would highly recommend both of these agents if you’re looking for something in the Wimbledon area.

22 March 2025
Unprompted review
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Reply from Jackson-Stops

Hi and thank you for taking the time to leave a five-star review about your rental experience. It is wonderful to hear that Sienna and Isaac provided you with a top notch service, and that you would recommend them to anyone looking in the Wimbledon area. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent sales experience

The Jackson-Stops sales team was very helpful and friendly, especially Samantha. Her support and assistance was much appreciated as she went out of her way to accommodate our wishes. She always kept us informed on a timely basis and was a pleasure to deal with. Highly recommended.

25 March 2025
Unprompted review
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Reply from Jackson-Stops

Dear Lydia - an excellent review about your experience with Samantha and the team, and we are delighted that you felt supported, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Marco has been very efficient & helpful.

Marco has been very efficient & helpful.

26 March 2025
Unprompted review
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Reply from Jackson-Stops

Dear Liz, thank you for your five-star review and we are pleased that Marco was efficient and helpful. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Hunting for a suitable property in Chichester

Hunting for a suitable property in central Chichester proved challenging but after a number of disappointing searches, Jackson Stops recognised the challenge and instantly produced the star property! Andrew Richardson listened to our request, showed us a property 30 minutes later, and we were immediately bowled over. 4 months later we are happily installed. Splendid service from Andrew, ably assisted by Phil in the Chichester office, helped us through the process most professionally and with charm.

11 October 2024
Unprompted review
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Reply from Jackson-Stops

We are so pleased that you had such a positive experience when searching for a home with our Chichester branch, and that you are now happily in your new home! Thank you for taking the time to leave a five-star review about your experience. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Washing machine replacement

My washing machine broke, which is less than ideal with two teenagers:) I emailed Jackson-Stops and property manager Marco Correia and Georgie Tilby (maintenance team) organised for someone to come out the next day (Friday). They then had it replaced by the following Tuesday. Very efficient service. Thank you! Much appreciated:)

19 March 2025
Unprompted review
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Reply from Jackson-Stops

Dear Jodie, we are delighted to have been of service. Thank you for your five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Amazing team!

Chloe and the team were amazing. They helped find a house before it was even on the market!

13 March 2025
Unprompted review
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Reply from Jackson-Stops

Dear Mark, it is wonderful to hear about your positive experience with Chloe and the team, and thank you for your five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

We have just completed on our house…

We have just completed on our house move with Toby, Guy, Trudy, Freddie and the team in Lindfield - they are fantastic and all need a mention! They worked incredibly hard throughout the process and know their stuff better than anyone. Fantastic network which resulted in an offer, a subsequent exchange and completion (and exactly when they said we would). Hugely trustworthy, and such lovely people to deal with. Can't recommend enough!

3 March 2025
Unprompted review
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Reply from Jackson-Stops

Dear Sarah, we are delighted that Toby, Guy, Trudy and Freddie worked incredibly hard for you and that their support resulted in an offer and subsequent completion. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Well looked after by the team at…

Well looked after by the team at Newmarket and kept up to date with the selling process. Timeline for the sale was as expected and lovely brochure put together for the house details. Thank you to Sam and Lottie especially

28 February 2025
Unprompted review
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Reply from Jackson-Stops

Dear Melanie, a lovely review - thank you, and we are pleased that you were well looked after by the team! With best wishes from everyone at Jackson-Stops.

Rated 2 out of 5 stars

Poor management of maintenance and low respect for customers

Our initial experience with dealing with this agency was positive. They were helpful finding a property that suited and dealing with the initial lease set up. However, after moving in it was clear that many maintenance issues in the property has not been adequately dealt with. Multiple issues needed repair and even three months after moving in we are still awaiting resolution of some of these. If communication and courtesy had been offered for example a call to explain what was happening and when resolution could be expected I might be less disappointed. However, what we received instead was complaints about the landlords expenses, blame directed at tradespeople, and weak justifications. Is it too much to expect that a fireplace be repaired in winter within 3 months? Or that a kitchen sink be able to be used? I have no idea how many days myself or my partner have had to stay home from work, send emails, make phone calls to get these basic issues addressed. I honestly have no idea if this is just a super cheap landlord who is refusing to get repairs done or if someone has just completely dropped the ball at the Wimbledon branch but rather than call to be rude and tell me off an apology would not go astray.

27 February 2025
Unprompted review
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Reply from Jackson-Stops

Dear Merrie, we are sorry to read your review, but I understand that our Head of Property Management has been in touch to discuss this further with you. Kind regards, Katie - Customer Relations.

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