Jackson-Stops Reviews 

540
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and highly efficient communication throughout various property transactions. Local people note that the team consistently goes above and beyond, keeping clients thoroughly well informed and managing property viewings smoothly without any fuss. Some reviewers were not happy with communication gaps, mentioning that certain local branches completely ignored emails or failed to return enquiries in a timely manner. A few consumers also felt that the overall manner during specific interactions came across as rather unhelpful, dismissive, or occasionally unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendly... See more

Service

Customers consistently note positive experiences with service, describing the process as efficient,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional... See more

Response time

Consumers find response time to be extremely satisfactory, frequently praising the fast answers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non star... See more

Company replied

Rated 5 out of 5 stars

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great. They have constantly kept us informed, helped move the sale forward to completion in a very profe... See more

Company replied

Rated 5 out of 5 stars

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease an... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of... See more

Company replied


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Jackson-Stops was founded by Herbert Jackson-Stops in 1910. Since then, the business has grown from a single office in Towcester Town Hall to over 40 offices across the country. We are proud to be part of a prestigious national brand and, as a focused team, work hard to deliver a committed, personal service to our clients at all times, on an informed local level. Above all, we’re here to help. Should you be thinking of selling or letting or would just like some advice on the local property market, please get in touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

540 reviews

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4-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(540)

53 reviews in the last 12 months

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Rated 5 out of 5 stars

Sales consultant Johnny Hyslop was an…

Sales consultant Johnny Hyslop was amazing, incredibly efficient and a constant support moving flats - a complex operation with many moving parts but nothing was ever too much trouble for him and he worked tirelessly for me and my buyer to secure a smooth transition. Jackson Stops Pimlico & Westminster is absolutely first rate. The advice I received was thoughtful, wise and incredibly helpful throughout - and my sincere thanks also to Harry Buchanan.

15 November 2024
Unprompted review
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Reply from Jackson-Stops

Thank you for your five-star review, and we are very pleased to hear that Johnny was 'amazing', and that you felt constantly supported. we will pass on your thanks to all. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson provided good service.

Jackson provided good service.

Alice,

5 November 2024
Unprompted review
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Reply from Jackson-Stops

Dear Alice, we very much appreciate your five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Fantastic property management experience all round!

We had a fantastic experience of Jackson-Stops over the course of our three-year tenancy. The team were always professional, efficient, and approachable. The flat was in great condition and any issues that came up in the ordinary course were handled quickly by Jackson-Stops. This agency respects their tenants and landlords, would recommend working with Jackson-Stops.

15 October 2024
Unprompted review
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Reply from Jackson-Stops

Dear Emma, we are thrilled to hear about your five-star experience, and that the team was always professional, efficient and approachable, and we are pleased to hear that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent professional service

We used the Jackson-Stops team in Shaftesbury to market our house recently and we are so glad we did. Their approach from start to finish was excellent in every way.

We were particularly impressed by the care they took over the photographs and presentation of the house, and by the fact that the whole team came to see the house before it was listed, to ensure they all understood the property's features and selling points. The pre-sale advice we received was relevant and helpful.

The team achieved a very good sale for us during a difficult market period and helped us negotiate a final price we were more than happy with.

Overall we would thoroughly recommend them to anyone with a distinctive property to sell and seeking a first-class estate agent service.

31 October 2024
Unprompted review
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Reply from Jackson-Stops

Dear Steve, we are delighted to hear that our Shaftesbury team handled the sale of your home in such an excellent way, and that you would thoroughly recommend their services. We wish you happiness in your new home. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

the best estate agents around

the best estate agents around, truly a seamless and easy experience, moving/renting/referencing can be really stressful but the team make things really quick and stress free.

the girl who moved me into my property is no longer with the company but the level of professionalism is still brilliant. i had a leak which was resolved really quickly, their communication with this issue and in general was 10/10.

they really do set an example of how estate agents should be 👏🏼💘

7 November 2024
Unprompted review
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Reply from Jackson-Stops

Dear Shauna, we are very pleased to hear that you feel we are the best estate agents around, and that your renting experience was truly seamless and stress free. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

REALLY GOOD SERVICE

Very pleased with Jackson-Stops Estate Agents. They were very proactive in marketing & selling our property in Slough. They have a good on line presence and regularly updated us on viewings. It was easy to check on progress via their link. In particular, Teegan was proactive in the process and secured a successful sale.
Highly recommended!

25 October 2024
Unprompted review
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Reply from Jackson-Stops

Hi, a wonderful review - thank you! We are happy to hear that you are very pleased with us and our services, and that you would recommend us. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Wimbledon office

I have used JS for letting and managing my property for over 20 years and they have always been excellent. The team makes a huge effort to ensure everything is going smoothly and gives useful advice and suggestions in the process. A special mention goes to Tom (lettings) and Jess (property management) for doing a brilliant job in a recent letting/re-decoration of the property.

3 October 2024
Unprompted review
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Reply from Jackson-Stops

We are delighted that you took the time to leave a five-star review about your experience with our Wimbledon office. Thank you. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great company, lovely people.

Sam and all the staff very kindly went above and beyond to make my house purchase possible. Very happy to recommend. Delightful people, fabulous service, thank you.

31 October 2024
Unprompted review
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Reply from Jackson-Stops

Thank you so much for your five-star review, and we are pleased that you are happy to recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Helpful and diligent

The whole sales team at Jackson Stops - Ed, Sam, Emma and Kelly were so helpful with our recent purchase. They had scouted properties, and been good negotiators on our behalf. It felt like they took a real interest in helping us beyond our expectation. Highly recommend.

25 October 2024
Unprompted review
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Reply from Jackson-Stops

Thank you for your five-star review, and we are very happy to hear about your positive experience with your recent property purchase, and that you would highly recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 4 out of 5 stars

Individual service from Jackson-Stops in Lindfield

Freddie Dryden from the Lindfield office gave us great personal attention and followed through on all aspects of the sale. We had already tried to sell through another agent without success. Freddie sold the house within weeks and was diligent in communicating status of sales process and following up with the buyer enabling a relatively quick sale

1 August 2024
Unprompted review
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Reply from Jackson-Stops

Dear Alison, we are delighted to hear that you received personal attention and diligent communications when dealing with Freddie. We note that you experienced issues with a previous estate agent, and we are pleased that Jackson-Stops Mid Sussex was able to successfully get your sale over the line. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

A huge thank you to Freddie and the…

A huge thank you to Freddie and the rest of the team at Jackson Stops Lindfield. Freddie helped us buy our dream home and assisted us through the whole process.
Freddie is professional, efficient and a thoroughly nice gent. Thanks again!

31 October 2024
Unprompted review
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Reply from Jackson-Stops

Dear Justine, we are delighted that the support you received from our team in Mid Sussex prompted you to wrote a five-star review, and that you found, particularly Freddie, professional, efficient and thoroughly nice. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Pimlico flat sale

We recently sold our flat on Sutherland Street through the Pimlico office and would highly recommend the team there. Their local knowledge, expertise and advice throughout the sales process was extremely helpful and saved valuable time and expense. When the first buyer could not progress, they quickly found a replacement and we managed to complete within the original timeframe. A big thank you to Harry, Hamish and Johnny - it was a pleasure working with you!

25 October 2024
Unprompted review
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Reply from Jackson-Stops

Dear Angus, a wonderful five-star review - thank you. It is heartening to hear that your experience with our Pimlico team was nothing short of a pleasure! With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Happily do it again...

I met Toby Whittome, a Director at the Jackson Stops office in Lindfield, at a neighbour’s Christmas cocktail party. As my wife and I were pondering selling our house the following spring/summer, I spent quite a few minutes peppering Toby with a number of questions. I immediately liked his manner – patient, detailed, humorous and tolerant of me chewing up his time away from the office.

We have now sold our house with Toby brokering the deal. Despite knowing that I was going to use him, we interviewed a number of other companies. None of them had the manners nor manner that I wanted in my partner for this deal. As a foreigner, I am fascinated about the strong opinions that homeowners or buyers have about property agents. The English system is far from simple and there are numerous opportunities to fail. Ours had the typical ebbs and flows but it certainly didn’t feel like it. Like anything you get what you pay for and I, possibly, didn’t pay enough so we got a steal. In fact, the process was seamless, lacked the gravitas of what a transaction of this size could have had and was just plain enjoyable…except for the moving of possessions part. I queried Toby robustly about his strategy and the process and ultimately deferred to him despite having worked in property in the past.

I would strongly suggest you use Toby and his team. He may not tell you what you want to hear but he will tell you what he knows. If that is not what you want to hear or he sounds uncertain, that is the reality of the market, the process, the English system and he will still know more than you do. You are in good hands. I should know. Best of luck.

1 September 2024
Unprompted review
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Reply from Jackson-Stops

Hello and thank you for a wonderful review of your experience with Toby at Jackson-Stops Mid Sussex. Yours was a detailed review, that we hope demonstrates the lengths Jackson-Stops goes to in ensuring transparency and professionalism remain at the core of what we do. We are delighted that selling your home was seamless and, in your own words, just plain enjoyable, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great help from Emily

Great help from Emily, really appreciate her. She is an asset to Jacksons stop

11 October 2024
Unprompted review
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Reply from Jackson-Stops

Dear May, we're so pleased that Emily provided you with great help - thank you for leaving a five-star review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent service from Jackson Stops

We sold our house through Jackson Stops, Bury St Edmunds, finally completing earlier in the year.
Throughout the rather prolonged process (caused by complications in the chain) the agent, Rosanna Diaper couldn’t have been more helpful. She worked very hard to keep the chain together and constantly kept us in the picture.
Of all the professionals we dealt with, she was the one who “went the extra mile” and in our view was mainly responsible for steering the process to a satisfactory conclusion.

6 February 2024
Unprompted review
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Reply from Jackson-Stops

Hi, and thank you for your five-star review of our team at our Bury St Edmunds branch. We are delighted to read that Rosanna went the extra mile, and that all of the staff you dealt with were professional. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson-Stops in Bury St Edmunds

Jackson-Stops in Bury St Edmunds, and especially the wonderful Ro, provided an excellent all-round service.

Friendly and supportive, they kept us well informed and we felt they were really there for us throughout the process. We got great advice and recommendations and we would recommend them without hesitation.

12 April 2024
Unprompted review
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Reply from Jackson-Stops

Dear Kerry, we are so pleased that you would recommend our services, and thank you for your five-star review. You felt out team was friendly and supportive, and that is a wonderful thing to hear. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Wimbledon office

Wimbledon office: Very attentive professional and to the point. Definitely a go-to agency fir goid options.

9 October 2024
Unprompted review
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Reply from Jackson-Stops

Dear Marialuz, thank you for taking the time to leave a review for our Wimbledon team, and we are pleased to hear that they were attentive, professional, and that they are your go-to estate agent. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Our experience of buying with Jackson…

Our experience of buying with Jackson Stops was second to none. Anthony was friendly and helpful for both of our viewings, and an excellent communicator. He really pushed to get our purchase through, and this made a real difference to the speed of sale. If we were to ever list our beautiful new home, we would certainly choose Jackson stops.

16 September 2024
Unprompted review
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Reply from Jackson-Stops

Dear Frances, a wonderful five-star review - thank you. We are very pleased to hear that your experience was second to none, and that Anthony was friendly, communicative, and that he really pushed through your sale. We are also delighted to hear that you would use our services in the future. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

They accomodate me well and very…

They accomodate me well and very helpful on me, they answer my question as much as they can

24 July 2024
Unprompted review
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Reply from Jackson-Stops

Dear Angelo, thank you for leaving a five-star review about the experience you had with us. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I highly recommend the Bridport branch…

I highly recommend the Bridport branch of Jackson-Stops. Philip and Michelle handled the sale of my property with enthusiasm and a professional attitude backed up by a good administration team.

2 October 2024
Unprompted review
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Reply from Jackson-Stops

Dear Will, a lovely five-star review - thank you. It is good to hear that the team at Bridport & Dorchester dealt with you with enthusiasm and a professional attitude. With best wishes from everyone at Jackson-Stops.

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