Jackson-Stops Reviews 

540
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the dedicated staff for their exceptional professionalism, helpful guidance, and highly efficient communication throughout various property transactions. Local people note that the team consistently goes above and beyond, keeping clients thoroughly well informed and managing property viewings smoothly without any fuss. Some reviewers were not happy with communication gaps, mentioning that certain local branches completely ignored emails or failed to return enquiries in a timely manner. A few consumers also felt that the overall manner during specific interactions came across as rather unhelpful, dismissive, or occasionally unprofessional.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting their helpfulness, friendly... See more

Service

Customers consistently note positive experiences with service, describing the process as efficient,... See more

Customer service

Reviewers mention positive feedback about customer service, frequently highlighting exceptional... See more

Response time

Consumers find response time to be extremely satisfactory, frequently praising the fast answers,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We set Jackson Stops the challenge of selling our house in a very difficult market. They produced good quality promotional material and posted effectively on the main sites. After a number of non star... See more

Company replied

Rated 5 out of 5 stars

We had a great experience selling our house with Jackson-stops. Charlie and the team have been great. They have constantly kept us informed, helped move the sale forward to completion in a very profe... See more

Company replied

Rated 5 out of 5 stars

All down to Laura and her expertise in handling properties to let. We absolutely admire her straight forward common sense approach to letting She handles the transition of properties with ease an... See more

Company replied

Rated 5 out of 5 stars

Many thanks for your professionalism and sound market advice. You’re a great team and fun to work with. We are delighted you have secured a fantastic result for us in terms of both price and speed of... See more

Company replied


Company details

  1. Estate Agents
  2. Estate Agent

Written by the company

Jackson-Stops was founded by Herbert Jackson-Stops in 1910. Since then, the business has grown from a single office in Towcester Town Hall to over 40 offices across the country. We are proud to be part of a prestigious national brand and, as a focused team, work hard to deliver a committed, personal service to our clients at all times, on an informed local level. Above all, we’re here to help. Should you be thinking of selling or letting or would just like some advice on the local property market, please get in touch.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

540 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 month

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4.7

All reviews

(540)

52 reviews in the last 12 months

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Rated 5 out of 5 stars

The Jackson-Stops team in Shaftesbury…

The Jackson-Stops team in Shaftesbury were extremely efficient and professional in the handling of our sale as well as being lovely people to deal with. We were so pleased to have chosen them to sell our property, which incidentally sold within a week - couldn't be happier.

Many thanks for all your efforts!

31 May 2024
Unprompted review
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Reply from Jackson-Stops

Dear Sarah, we're so pleased you took the time to write a review about your experience with our Shaftesbury team, and we are delighted that you found them to be efficient, professional and lovely to deal with. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I have had a difficult experience with…

I have had a difficult experience with Jackson-Stops not understanding how to deal with the sharing of the ownership of my flat with my daughter. However, Property Manager Jess Lynagh who liaised between myself and her management was exemplary, she listened, understood the issue and was always prompt in her replies and persistent in resolving the problem.

5 June 2024
Unprompted review
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Reply from Jackson-Stops

Dear Patsy, we are so pleased that issues were ironed out, and that Jess was able to support you and resolve problems. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I have recently started to use Jackson-Stops Weybridge…

I have recently started to use Jackson-stops Weybridge office.
I am extremely pleased with the excellent property management services provided by Loren Pogue. I have been renting properties for over 20 years and a I can honestly say that Loren is one of the best I have come across & would like take this opportunity to personally thank her.

6 June 2024
Unprompted review
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Reply from Jackson-Stops

Dear Shriyesh, thank you for your five star review, and we are delighted to hear that you had such a positive experience with our Weybridge branch and Loren in particular. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

We had such a good experience with Jackson-Stops

We had such a good experience with Jackson-Stops. From our first viewing of the property the agent gave really good advice about how and when to proceed with an offer. It took us a few months to sell our property but the agent kept regularly in touch with us during this period which was really reassuring. When we were able to negotiate the agent gave more really good advice which allowed us to make an offer that secured the property. During the legal phase the agent kept us up to date and acted as an effective link between seller/solicitor and us. We can't fault the service that Jackson-Stops provided and would recommend them without hesitation.

12 March 2024
Unprompted review
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Reply from Jackson-Stops

Dear Martin, we're delighted to read your detailed 5 star review - thank you - and we are pleased to hear that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent personal service from…

Excellent personal service from Anthony. Kept us informed of progress on the house we were buying from his client. All queries sorted out quickly and efficiently. Would definitely recommend him and Jackson Stops

19 April 2024
Unprompted review
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Reply from Jackson-Stops

Dear Beverley, thank you for your 5 star review and we are delighted to hear about your positive experience, and that you would recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Anthony did a brilliant job

Anthony did a brilliant job of supporting us through our purchase. It was a fairly tricky chain but Anthony was extremely proactive and led on communication with all parties. Thank you

17 May 2024
Unprompted review
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Reply from Jackson-Stops

Dear Izzy and Mark, a lovely 5 star review - thank you, and we are pleased to read that you felt supported through your property purchase. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson Stops , Burnham Market

We would like to offer special thanks to Jackson Stops in Burnham Market. Tim, at the outset, then Carolyn and Jo, were always extremely professional and competent as well as calm and very pleasant, steering us through the sale. We certainly appreciated this help and would not hesitate in recommending them to others.

5 April 2024
Unprompted review
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Reply from Jackson-Stops

Dear Rye, we will pass on your kind words and thank you for taking the time to leave a review. We are pleased to hear that your experience with our Burnham Market team is one that you would recommend. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Don't Hesitate To Use Jackson-Stops

From us finding a house we liked to making an offer, the agent - Samantha, was always approachable and helpful. Samantha monitored the selling process diligently giving us constant updates when there were delays and negotiating with parties when there were was a hold up. Unexpectedly, the first sale was withdrawn after a protracted period and Samantha delivered the unwelcome news sensitively and then went out of her way to find suitable alternatives. Samantha was very caring and diplomatic when dealing with some of the questions I posed and when considering a suitable alternative. All the staff that answered the phone in the Newmarket Office were extremely approachable. Our experience spanned seven months.

11 July 2023
Unprompted review
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Reply from Jackson-Stops

Dear Carol, thank you very much for taking the time to leave your wonderful review. We are delighted to hear that you wouldn't hesitate to recommend Jackson-Stops, and that you had such good experience with our Newmarket team. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I've known the team at Jackson Stops…

I've known the team at Jackson Stops Newmarket for many years and every time I see them they come up trumps!

10 April 2024
Unprompted review
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Reply from Jackson-Stops

Thank you for taking the time to leave a review about our Newmarket team, and it is good to hear that they come up trumps every time! With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Chloe was extremely helpful and…

Chloe was extremely helpful and knowledgeable of the property that she had showed me. She was able to make the process as smooth and easy as possible. I would gladly work with them in the future.

26 April 2024
Unprompted review
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Reply from Jackson-Stops

Dear Mark, what lovely words about the service you received from Chloe - we will pass on your kind words. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent valuation service and after…

Excellent valuation service and after care, Anthony was polite and courteous

15 April 2024
Unprompted review
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Reply from Jackson-Stops

Dear Mr bashar-al-sheklly, what a joy to hear that your experience was good, with excellent valuation and after care. Thank you for taking the time to leave a review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Sale of my cottage

Staff extremely professional. Helpful and supportive throughout the sale process. Gave feedback on every viewing. Liaised with solicitors and kept me in the loop during the whole process.

4 March 2024
Unprompted review
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Reply from Jackson-Stops

Dear Jennifer, we are delighted to hear that you received a helpful and supportive service from extremely professional staff. Thank you for your review. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I have dealt with the Jackson Stops…

I have dealt with the Jackson Stops Team in Bury St Edmunds in recent weeks and the service has been fantastic. Highly recommend their services.

12 April 2024
Unprompted review
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Reply from Jackson-Stops

Dear Aarran, thank you for your review and we are pleased to read that the service you received was fantastic and that you would highly recommend our services. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great Viewing Experience

We had two great viewings of a property with Tracy from the Jackson Stops Woburn office. Although we decided not to proceed with this particular house, Tracy was superb in showing us around the property and made it a very enjoyable experience; patient, knowledgeable and fun. We felt completely at ease when looking around, and any questions afterwards were very promptly responded to. Would totally recommend.

9 March 2024
Unprompted review
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Reply from Jackson-Stops

Dear Charlie, thank you for leaving a review of your experience with our Woburn team, and we are pleased that, although you didn't proceed with a particular property, you felt at ease and experienced good communication. With best wishes from everyone at Jackson-Stops.

Rated 4 out of 5 stars

Excellent experience at Reigate branch

Pip, Tim, Chris and Louise in the Reigate branch were all very professional, supportive and proactive when it came to selling our house recently. They made a potentially stressful time a lot less stressful!

7 February 2024
Unprompted review
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Reply from Jackson-Stops

Dear Chris, thank you for your review of our Reigate team, and it is wonderful to hear that you received a professional, supportive and proactive service. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Great Job Karl

Thanks Karl at South-West Lancashire Jackson Stopps.
Very professional throughout the whole sales process keeping all parties in touch for a successful sale

9 February 2024
Unprompted review
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Reply from Jackson-Stops

Dear Mark, thank you for your review of your experience with Karl at our Lancashire branch. we are delighted to hear that Karl's professionalism led to a successful sale. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

I recently enlisted the services of…Jackson-Stops

I recently enlisted the services of Jackson-Stops to sell my property, and I couldn't be more pleased with the outcome. From start to finish, Anthony and his team demonstrated professionalism, expertise, and a genuine commitment to achieving the best possible results for me.
Throughout the entire process, I felt supported by their expert guidance. They provided valuable insights into the local market trends, helped me understand the optimal pricing strategy, and offered practical suggestions for preparing my home for sale.
One of the standout aspects of my experience was their exceptional marketing using a variety of channels to showcase my property, including high-quality photographs, engaging descriptions, and targeted online campaigns. Their proactive approach ensured that my listing received maximum exposure, attracting numerous potential buyers.
When it came to negotiating offers, Jackson-Stops truly excelled. Their negotiation skills were evident as they advocated on my behalf, securing a favourable price. I appreciated their transparency and ability to navigate the negotiation process with professionalism and finesse.
The closing process was handled with precision and efficiency, thanks to the meticulous attention to detail that they demonstrated. They kept me informed every step of the way, addressing any concerns promptly and ensuring a seamless transition to the new owners.
In conclusion, I am thoroughly impressed with the level of service provided by Anthony and his team at Jackson-Stops. Selling a home can be a daunting task, but they made the entire experience smooth and stress-free. I highly recommend them to anyone looking to sell their property. Their dedication, expertise, and commitment to client satisfaction truly set them apart.
Mandy Soames

23 February 2024
Unprompted review
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Reply from Jackson-Stops

Dear Mrs Soames, we are so very pleased that you took the time to write such a positive review- thank you. It is wonderful to know that Anthony and the team provided an impressive level of service, and that their dedication, expertise and commitment to client satisfaction truly sets them apart. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Highly Recommend

We purchased a property via Jackson Stops Newmarket. The team were very friendly, professional and motivated to keep the chain together, especially when it got rocky. Their experience and reach to others within the industry e.g. mortgage brokers, was very helpful and positively contributed to the outcome. Special mention for Sam, she is an absolute STAR, your employer should be very glad to have you!

1 February 2024
Unprompted review
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Reply from Jackson-Stops

Dear Phil. a wonderful review - thank you. We are pleased that you found our Newmarket team to be friendly, professional and motivated, and that you would recommend their services. We will be sure to pass on your special mention to Sam. With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Jackson Stops in Newmarket were…

Jackson Stops in Newmarket were absolutely faultless from our initial meeting with Ed and Lottie, the marketing of our property, to the completion of our house sale.
They know the market very well, always keep in touch with updates and are constantly searching to match your home with the right people.
Lottie, Kelly, Sam and Tony to name a few were all great but Ed was outstanding. He is very approachable and goes above and beyond to keep everything moving along for everyone involved.
Our buyers were also very impressed and appreciative of his help.
We will definitely be back if ever we need to use an estate agents again.

19 January 2024
Unprompted review
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Reply from Jackson-Stops

Dear Debbie, thank you for your review. It is great to hear that the team at Newmarket were absolutely faultless, and that you will definitely be back! With best wishes from everyone at Jackson-Stops.

Rated 5 out of 5 stars

Excellent Service & Communication

The Jackson Stops team have been brilliant thus far, whether that is physical viewings or over the phone comms. They are polite, courteous and enthusiastic, and are very helpful - no matter the question.

Oscar at the Weybridge branch has been particularly excellent. He has advised on offers and suitability, and gone above and beyond trying to help us find the perfect place.

Couldn't recommend more.

8 February 2024
Unprompted review
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Reply from Jackson-Stops

Dear Amber, we are so pleased that you would recommend the services of Jackson-Stops and that the Weybridge team. especially William, have been brilliant. With best wishes from everyone at Jackson-Stops.

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