Good products when you get them. Unfortunately their shipping in haphazard at best. Finally alerter offering fruit bushes some three months ago I was told today it would be another three weeks before... See more
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A box of roses arrived with white mold growing on the roses. The ruses still had sine green stems so we planted them, gave them all the standard care but just of them did not survive. I contacted yo... See more
Company replied
I still don’t have my plants ordered over a month ago that were supposed to be I. Stock and still can’t get a delivery date. I’m missing the planting season with no help from you.
Company replied
Company details
Information provided by various external sources
Jackson and Perkins brings your garden a variety of roses and perennials, from hybrid teas to daylilies to garden structures.
Contact info
United States
- jacksonandperkins.com
2.7
Poor
1K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good products when you get them
Good products when you get them. Unfortunately their shipping in haphazard at best. Finally alerter offering fruit bushes some three months ago I was told today it would be another three weeks before my blueberry bush could be shipped, due to weather. What BS!
6 April 2026
Unprompted review
Reply from Jackson & Perkins
Hi Monte,
I’m really sorry we missed the mark on timing. We do try to give a general idea of when things will ship with the estimate calendar on our website, but sometimes weather throws a wrench in things since we’re trying to make sure plants arrive in good shape.
I really appreciate you taking the time to share this feedback. It helps us keep improving and setting better expectations.
Regards,
Gwen
They have not shipped my order nor has…
They have not shipped my order nor has there been any communication to my concerning the status of my order that was due to be deliverd here on March 25 Yet my order has not been shipped
By today the 27th of March.
DO NOT DO BUSINESS WITH THEM.
THEY are charging very overpriced for the Roses. Also they are not growers just marketing. And so my order should have been here and now I just want it canceled and ti get a full refund.
VERY POOR AND FULLY ABSENT CUSTOMER SERVICE
27 March 2026
Unprompted review
Reply from Jackson & Perkins
I understand your frustration, and I’m sorry this felt like a lack of communication.
Your order was placed on March 16 for the Zephirine rose, which is scheduled to ship in May. This timing is noted on the product page, though we recognize it may not have been as clear as it should have been at the time of purchase.
Because we only charge at the time of shipment, your order was not billed. When you requested cancellation on March 27, the order was canceled accordingly, and no charges were processed.
We appreciate you sharing this feedback—it helps us improve how we communicate availability and shipping timelines moving forward.
Thank you,
Gwen
Stay away from this company
Stay away from this company , they are a rip off , they defraud you and mock you with their customer service . Giulia Ozyesilpinar
20 March 2026
Unprompted review
Reply from Jackson & Perkins
Giulia, I’m really sorry this has been your experience—that’s not how we want anyone to feel after ordering from us.
I’d truly like to help make this right. Since your order included two different roses, could you let me know which one arrived damaged? I’ll take care of a replacement or refund for you right away.
I appreciate you giving us the chance to fix this.
Gwen
Terrible December Deliveries
I ordered 8 separate items in December and most were delivered either dead or marginal quality. I tried to get credit and have emailed and called for two plumbers months. The credit I am supposed to have in my account for only one of the orders is missing or I cannot find it.
1 January 2026
Unprompted review
Reply from Jackson & Perkins
I’m really sorry to hear this—that’s not the experience we want you to have, and I can absolutely understand how frustrating this must be, especially after trying to reach us multiple times.
I’d love to step in and get this sorted out for you. Please email your order details to info@jacksonandperkins.com and include Attn: Gwen in the subject line so it comes directly to me.
Once I have your information, I’ll personally review everything and make sure we get this resolved for you.
Thank you for sticking with us—I appreciate the chance to make this right.
Gwen
I just bought some flowers
I just bought some flowers, good price and I was satisfied with the product especially the roses. It started to come out.
21 May 2025
Unprompted review
Reply from Jackson & Perkins
Thank you so much for sharing this—it really means a lot. There’s nothing better than seeing those first signs of growth, especially with roses.
We’re so glad you’re happy with your purchase, and we hope your garden keeps rewarding you all season long.
Thank you,
Gwen
Have not received order yet
Have not received order yet. Hope I get it because I ordered more roses from you.
22 March 2026
Unprompted review
Reply from Jackson & Perkins
I’m sorry—we got ahead of ourselves and reached out before your order had actually shipped. That’s on us, and we should have only reached out AFTER we shipped your roses.
Your order is in our queue, and we’re just waiting on a few varieties to arrive from the fields before sending it out. We’ll be in touch as soon as it’s ready to ship.
Thank you,
Gwen
great plants
the simplicity hedge roses arrived in perfect condition.
and the oxford girl just arrived so excited for the arbor to be full of pink blooms
13 March 2026
Unprompted review
Reply from Jackson & Perkins
Love this—thank you for sharing!
I’m so glad your Simplicity hedge roses arrived looking great, and Oxford Girl is going to be such a star. Pink blooms really are the best!
Enjoy! - Gwen
I haven't received my order yet
22 March 2026
Unprompted review
Reply from Jackson & Perkins
Hi Maurice,
I was able to locate your order, and at this point we’re just waiting for the rose to be ready to ship. As soon as it is, we’ll get it on its way to you.
Thank you,
Gwen
I ordered about 10 bare root roses over…
I ordered about 10 bare root roses over the past three years. Everything was ok before 2025. Three of the roses I planted never grew. I first one was a Walking on sunshine and I sent a message and the plant was replaced. However, that replacement rose had very mildly roots and it wouldn’t grow. I lost another one around the same time. I know my roses, I have 36 of them. I know when and how to plant them. I probably won’t be buying anymore as by the time l pay $49 for the rose and shipping it’s darn near 60 or 70 dollars for one. So I bought this years roses from my local nursery.
2 March 2026
Unprompted review
Reply from Jackson & Perkins
Hi Jeffrey,
I’m really sorry to hear this—especially given the care and experience you clearly have with roses. That’s not the kind of performance we expect from our plants, and I understand why this would be frustrating.
It’s also disappointing to hear that the replacement didn’t take off either. That’s not how we want to stand behind our roses.
If you’re open to it, I’d appreciate the chance to look into your orders and see what may have happened. Please feel free to email me at info@jacksonandperkins.com , Attn: Gwen, and I’ll work with you to make this right.
Thank you,
Gwen
A box of roses arrived with white mold…
A box of roses arrived with white mold growing on the roses. The ruses still had sine green stems so we planted them, gave them all the standard care but just of them did not survive. I contacted your company and got jo response. You used to be good with your guarantee, but now it seems to just be words with nothing behind it. Nit sure after 20 plus years of being a customer that I will buy from you again.
21 June 2025
Unprompted review
Reply from Jackson & Perkins
Hi Rhonda,
I’m very sorry to hear about your experience—that’s not what we expect, and I understand your frustration.
It looks like your last name didn’t come through on this review, so I’m unable to locate your order. Could you please email me at info@jacksonandperkins.com , Attn: Gwen, with your order details? I’ll look into this for you and work to make it right.
Thank you,
Gwen
I ordered several bare root and potted…
I ordered several bare root and potted rose bushes recently. All are blooming or have buds except one. I contacted customer support and they immediately replaced the one that didn’t survive. I am extremely pleased with both Jackson Perkins and my beautiful roses.
21 March 2026
Unprompted review
Reply from Jackson & Perkins
Now this is what we like to hear.
Sounds like your roses are off and running, and I’m glad we could quickly swap out the one that didn’t cooperate. Appreciate you giving us the chance to make it right—and enjoy all those blooms coming your way!
Cheers!
Gwen
My experience was great
My experience was great. I ordered several plants to various relatives at Christmas and they were all delivered promptly. One recipient wasn’t happy with what she received. She said it appeared to be dying and sent me a picture of it. Thus I contacted Jackson and Perkins to request another, more viable plant and they replaced it immediately. I was so happy with their service! I have sent many gifts from them and will continue to do so. Thank you, Jackson and Perkins!
21 March 2026
Unprompted review
Reply from Jackson & Perkins
Hi Nancy,
This is the kind of update we love—thank you for sharing it.
I’m so glad everything made it out in time for the holidays, and that we could quickly step in and fix the one that didn’t arrive looking its best. Gifting plants can feel like a leap of faith, so it means a lot that you keep choosing us for it.
Thanks!
Gwen
Always backs up there plant's..I have…
Always backs up there plant's..I have been buying from them for many many years
4 March 2026
Unprompted review
Reply from Jackson & Perkins
All those years really mean something to us—thank you for continuing to come back.
Thank you!
Gwen
They explain the quality to a tee
They explain the quality to a tee. Videos for learning are great too.
28 May 2025
Unprompted review
Reply from Jackson & Perkins
Hi Lynn,
This is great to hear—thank you for calling that out.
We’re big fans of those videos too, so I’m especially glad they’ve been helpful. I’ll make sure to pass this along to our marketing team—they’ll love hearing it.
Thanks!
Gwen
I have ordered and loved J&P for over…
I have ordered and loved J&P for over 40 years especially when in Seattle with great roses. This year I ordered two shrub roses, soaked them overnight, dud an ample hole, put a mound and fertilizer and water in hole, placed bareroot plant and filled. Have had success inn these same beds in No. Calif.Both plants were essentially brown and dead and have done nothing.#s44659,44657; ZZ008041, ZZ008032. Any ythoughts? Refund? Replacement.
Robert B Schoene
329 Kent Ave, Kentforld, CA 94904
21 March 2026
Unprompted review
Reply from Jackson & Perkins
I’m really sorry to hear how these arrived and that they haven’t taken off—that’s disappointing, especially after getting everything planted so carefully. Thank you for letting us know.
I’ll reach out by email to get a few more details, and we’ll work through this together to make it right, whether that’s a replacement or a refund.
Thank you,
Gwen
Quality of plants and customers service
I have been Jackson and Perkins customer for over thirty five years.love their roses and customers service. Never had problems to get replacement if a plant didn’t do good. Their roses are best in quality .
21 March 2026
Unprompted review
Reply from Jackson & Perkins
Thirty-five years—that’s incredible. Thank you for sticking with us for so long.
I’m really glad to hear the roses (and our team) have continued to come through for you over the years. It means a lot that you took a moment to share this.
Thank you,
Gwen
The roses are of poor quality, one bush with two stems
The roses are of poor quality. One of the bushes has two branches and will never amount to anything. The roses are very young, have pencil thin stems and will take years to become anything. The quality of roses found at Lowes for under $15 have more branches and the branches are much thicker. I ordered 5 roses, 3 were delivered. I've ordered previously, they are slow growing and I should have known better than to order from J & P again.
9 March 2026
Unprompted review
Reply from Jackson & Perkins
Joanne,
I’m really sorry to hear this—both the condition of the roses and that your full order didn’t arrive. I understand why this would be frustrating.
Could you please send me an email at info@jacksonandperkins.com , Attn: Gwen? I’d like to take a closer look at your order and work with you to make this right.
Thank you,
Gwen
For I’m anxiously waiting for the next new ones !lthe most part rose plants arrived
For the most part rose plants arrived, well, packed, and moisturized and healthy looking. For the few out of the mini that I ordered that were not survivors. The customer service agent was extremely accommodating and replacements were rapidly received.
21 March 2026
Unprompted review
Reply from Jackson & Perkins
Hi Karen,
Sounds like you had a bit of both—but I’m really glad to hear most arrived in great shape.
And I love that our team was able to jump in and take care of the few that didn’t make it. That’s exactly how it should go. Thanks for sharing this.
Have a great spring!
Gwen
Can’t get paid for plants
I still don’t have my plants ordered over a month ago that were supposed to be I. Stock and still can’t get a delivery date. I’m missing the planting season with no help from you.
21 March 2026
Unprompted review
Reply from Jackson & Perkins
Thank you for your patience—I understand how frustrating this delay has been, especially with the planting window in mind.
We’re currently waiting on a few of the varieties in your order to come in from our grower, but we’re moving as quickly as possible and will get everything out to you as soon as we can.
Thank you,
Gwen
Love my roses.
The roses came healthy and vibrant. Shopping was easy on the website. I have shopped with you before and the plants have always been great. Thank you
21 March 2026
Unprompted review
Reply from Jackson & Perkins
Hi Mrs. Christine!
Appreciate you sharing this.
Glad to hear everything showed up healthy and that ordering was smooth—and it’s always nice to see a familiar name come back around.
Thank you!
Gwen
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