Jackson Lees Reviews 210

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Been handling my deceased brothers estate for over 17 months. They still don't have the legal paperwork from the courts to progress ! !

Company replied

Rated 5 out of 5 stars

Susie Lennard was amazing at helping us purchase our house. She did everything from idiot proofing our paper work so everything went through 1st time to chasing up other solicitors. All the advice she... See more

Rated 5 out of 5 stars

We are longstanding clients of Jackson Lees. They have acted for us in three property transactions. The most recent was long and problematic, and handled mainly by Gemma. She is reassuringly compet... See more

Company replied

Rated 5 out of 5 stars

I would recommend Jackson Lees as a company to anyone as all the staff were so helpful & polite with every call. Lisa was so helpful in arranging appointments & reassuring me about the process. Rebe... See more

Company replied

Company details

  1. Lawyer
  2. Conveyancer

Information provided by various external sources

Jackson Lees are a full-service law firm based in the North West. We combine expert legal knowledge with quality, award-winning customer service. We can help you in 15+ areas of law, for you as an individual, your family or your business.


Contact info

3.7

Average

TrustScore 3.5 out of 5

210 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Amazing service

Pam Chan, Danielle Connolly and team have been incredibly helpful with mine and my partners house purchase. Throughout the process they have kept me updated at all times and made things very simple and straight forward for us.

Professional at all times they are a credit to Jackson Lee’s and I will be recommending them to my friends who are looking to buy in the near future.

Buying a house for the first time was daunting but they put us both at ease by explaining each step of the process. I cannot thank them enough.

31 May 2018
Unprompted review
Rated 5 out of 5 stars

I must say we are very happy with the…

I must say we are very happy with the help that came from Emma Clark , she was prompt, quick to respond to emails and phone calls. Very up on her knowledge of what we needed to do next and when. She helped the whole process and made things as stress free as possible with our house buying experience which can always be stressful. I'd highly recommend Jackson Lees and Emma Clark if you have the pleasure of dealing with her. 5 star rating from us. Steve Hird

15 March 2018
Unprompted review
Rated 1 out of 5 stars

Very slow and uncaring

They acted as executors for my dad’s estate and took five years to lay his ashes to rest despite having quoted nearly £1,000 for the service years earlier. Very slow and showed no empathy towards a bereaved son and family.
Thank you for your reply via Trust Pilot, I reiterate it took you 5 years to lay my father’s ashes to rest. You have charged nearly £10,000 to date and I believe the estate is still not settleted yet. I consider this to be very slow and uncaring.

13 March 2018
Unprompted review
Jackson Lees logo

Reply from Jackson Lees

Dear Mr Rowlands,

We always act with the utmost empathy and compassion when it comes to a bereavement. We are sorry that you feel this way. We would like to state that the Legal Ombudsman investigated your complaints and decided that they were without merit.

Rated 5 out of 5 stars

I can't recommend Jackson Lees enough!

I can't recommend Jackson Lees enough! They dealt with my house purchase and their client care and service was second to none.

Susie Lennard and Daniel Braden are a credit to the firm, they provided pragmatic advice and were very responsive to the many emails I sent and phone calls I made.

1 March 2018
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service -
Pamela Chan and her Team were absolutely faultless. Reactive and responsive and everything was answered with complete satisfaction.
Everything you need from a Solicitor and I would 100% recommend Jackson Lees to any house buyer,

13 February 2018
Unprompted review
Rated 5 out of 5 stars

Conveyancing Recommendation

I would like to thank Emma Clark and the conveyancing team at Jackson Lees for dealing with our house sale/purchase so efficiently.
I would recommend the firm to anybody looking to move house. Emma and her assistant were always on hand to help us through a tricky purchase.
Thanks again
Nick Tappin

4 January 2018
Unprompted review
Rated 5 out of 5 stars

During a very difficult time

During a very difficult time I have felt fully supported by Jennifer Brunt at Jackson Lees in my divorce proceedings. I would highly recommend her as she remained professional and sympathetic at all times and gave me the confidence to get through this stressful time resulting in an extremely positive outcome.

16 December 2017
Unprompted review
Rated 1 out of 5 stars

WARNING!!!!!

These solicitors provide a poor service from start to finish. I used Jenna Ellison to gain access to see my son and had to change firms before the case went to court. I don’t believe they are comfortable with court appearances and push for mediation even when my ex-partner declined they continued to push at my cost without consulting myself. Total costs of £1200 for emails and phone calls alone bearing in mind I didn’t receive any calls and had to constantly email to get a reply. I now no why as the charge £12 just to read the emails I sent so every day they don’t reply and you send another email they charge you for there poor service. There rate is £200ph but really not worth £12ph I could have done what they did myself. Stay well clear when looking for family solicitors you want the best and Jackson Lees is far from that.

8 December 2017
Unprompted review
Jackson Lees logo

Reply from Jackson Lees

We are sorry to hear that Mr Bodel was not happy with the service we provided and of course if required he can seek alternative advice from another firm of solicitors.

Following a comprehensive review of the file, Mrs Ellison has throughout provided a professional service, which in our view was value for money. Mrs Ellison achieved the client’s objectives within the price range quoted.

We are sorry that he has taken to a public domain to argue about costs which have been properly charged.

Rated 5 out of 5 stars

Very professional and caring service

Very professional and caring service. They kept us informed regularly and took a lot of stress off our shoulders. Worked in our best interests all the time and made us feel like no question was a silly one.

5 December 2017
Unprompted review
Rated 3 out of 5 stars

Assisted with house purchase

The team were really helpful toward the end of my mortgage in getting my completion through, it was down to the wire but they pulled out all the stops to move me before Christmas.

18 November 2017
Unprompted review
Rated 5 out of 5 stars

Fantastic service from Dominic Byrne

Throughout our transaction Dominic proved a fantastic accomplice, providing all the necessary information we required to ensure everything went smoothly. We were fraught with a number of complications along the way, which we felt were dealt with professionally, and with ease, ensuring that any difficulties were identified and addressed promptly. Dominic provided us with the necessary information to make advised decisions about our purchase, which allowed completion within two months with no loose ends. We were entirely pleased with the conduct of our conveyancer and could not recommend Jackson Lees more!
Rebecca and Charlie

4 November 2017
Unprompted review
Rated 5 out of 5 stars

Conveyancing

Thanks to Angela Hesketh and her team for handling our conveyancing. I have since recommended them to friends.

27 October 2017
Unprompted review
Rated 5 out of 5 stars

A superb team

The team at Heswall took care of my sale and purchase. Their diligence, attention to detail and efficiency made my move all the more easy - thank you guys for your hard work - nice tea too!

19 October 2017
Unprompted review

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