Jackson Lees Reviews 210

TrustScore 3.5 out of 5

3.7

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Rated 1 out of 5 stars

Been handling my deceased brothers estate for over 17 months. They still don't have the legal paperwork from the courts to progress ! !

Company replied

Rated 5 out of 5 stars

Susie Lennard was amazing at helping us purchase our house. She did everything from idiot proofing our paper work so everything went through 1st time to chasing up other solicitors. All the advice she... See more

Rated 5 out of 5 stars

We are longstanding clients of Jackson Lees. They have acted for us in three property transactions. The most recent was long and problematic, and handled mainly by Gemma. She is reassuringly compet... See more

Company replied

Rated 5 out of 5 stars

I would recommend Jackson Lees as a company to anyone as all the staff were so helpful & polite with every call. Lisa was so helpful in arranging appointments & reassuring me about the process. Rebe... See more

Company replied

Company details

  1. Lawyer
  2. Conveyancer

Information provided by various external sources

Jackson Lees are a full-service law firm based in the North West. We combine expert legal knowledge with quality, award-winning customer service. We can help you in 15+ areas of law, for you as an individual, your family or your business.


Contact info

3.7

Average

TrustScore 3.5 out of 5

210 reviews

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Rated 5 out of 5 stars

Mr Ken Heckle...This man is a credit to…

Mr Ken Heckle...This man is a credit to this company. Mr Heckle really is a a superhero.
So experienced in his job...deserves a holiday for all thr work he puts in on a case.....
Long may you rein Mr Heckle

29 June 2022
Unprompted review
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Reply from Jackson Lees

Thanks for your 5 star review. We agree that Ken is definitely one of our superheroes and we will pass on your kind words!

Rated 5 out of 5 stars

Recommended for Conveyancing

We are longstanding clients of Jackson Lees. They have acted for us in three property transactions. The most recent was long and problematic, and handled mainly by Gemma.
She is reassuringly competent and efficient, answered all our many queries promptly, often immediately, and worked tirelessly over many months to bring our difficult case to a conclusion. She is indeed a very safe pair of hands.
We also commend Connor for his oversight and final push towards completion. A great team!

14 April 2022
Unprompted review
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Reply from Jackson Lees

Thanks for the lovely comments. Great to hear that you've been pleased with our service over the years and we look forward to helping you in again in the future.

Rated 1 out of 5 stars

Absolute Cowboys. Please Avoid.

I contacted this solicitors last year to enquire about bringing a case against the DWP. A female member of staff told me that I could have a consultation for £99. She wouldn’t have told me that given the details of my case that I gave her. If she didn’t think I had a strong case against them. I couldn’t afford the fee so didn’t go ahead. A lady even rang me back to check I wanted to go ahead. When I said I couldn’t afford the fee. I didn’t want to spend that on the consultation to be told I might not have a case after all. She even said I wouldn’t have been offered the paid consultation if they didn’t think I had a good enough case.

I contacted them again recently regarding my case. Frank Dernion rang me on Thursday regarding this matter. As I’m still having issues with the DWP refusing me benefits. I’d have to lie to receive benefits. Which I’m not prepared to do. I was told by Frank Dernion who was honestly rude and unprofessional towards me. In a dismissive manner. That I’m not entitled to benefits under the DWP rules. That doesn’t make their rules legally and morally fair does it? It doesn’t give him the right to personally comment on my situation either does it? Which is what I felt he was doing. Bringing personal rather than professional opinion into the matter. He isn’t paid to give personal opinion is he? He’s paid to give a professional opinion. An opinion within the guidelines of the law. Is this individual even qualified? When I was talking to him. I was questioning if he even has any legal knowledge or a law qualification and or a degree for that matter. He deliberately wasn’t trying to be helpful or useful to me. How can one member of staff tell someone they can have a consultation? Then you enquire again and another member of staff tells you can’t have a consultation and there’s nothing they can do for you? Please explain that to me? As I was very intrigued to hear their response to their staff members behaviour on Thursday. As when I rang up to complain another lady I spoke to who I think was the receptionist told me that I could have a phone consultation that it would be £99. The left hand doesn’t seem to know what the right hand is doing.

Today Andrew Holroyd emailed me of course defending his clueless colleague Frank Dernion. Wasn’t prepared to listen or deal with my complaints. He didn’t think there was a complaint for them to answer to. Which I disagree with. So I’ve reported them with all the proof of the entire email chain to The Legal Ombudsman. Please just avoid these arrogant cowboys. It isn’t worth the stress and the hassle.

Please see below the recent reply from these masochists. No JACKSON LEE’S you aren’t sorry. You CAN HELP ME YOU JUST DON’T WANT TO. That’s funny because last year I received emails from a female colleague of FRANK DERNION’S saying that I CAN have a CALL BACK AND THAT I HAVE GOT A CASE. They wouldn’t have given me a call back otherwise. A lady also called me back to see if I wanted to per sue the case. Not looking good for you two is it? They and my case with the LEGAL OMBUDSMAN against you now. Why would I bring a legal case against the DWP? with the ombudsman you absolute donuts? My case with the legal ombudsman is AGAINST YOU PEOPLE. Oh my lord. You are just making it worse for yourselves as everyone in Britain can read this. Know when to shut your mouths and admit defeat. Know when you’re wrong. Maybe FRANK DERNION and ANDREW HOLROYD should go and get a job shelf stacking at Tesco that’s just about their capabilities. Law isn’t either of your fortes darlings. I’d quit while you’re behind. Where did you both obtain your law qualifications in a bus shelter? Oooh lordy, lordy, LORD. Dear oh dear. What an absolute JOKE you are JACKSON LEE’S. just cease trading and have done with it. Do the North West and the rest of Britain a favour. Crawl away back into the holes you crawled out from. You absolute snakes.

FYI you haven’t resolved my case to the best of your ability. Hence why I had to take it further against you. Had you tried to at least work together with me on this. To resolve said issue. I wouldn’t have had to go to the ombudsman would I? But seen as ANDREW HOLROYD “the partner” in this circus refused. Then just defended Frank Durnion’s unprofessional behaviour towards me. Then gave me no option to actually try and work out the issues. That’s why I went above your heads. This is probably all a bit too complicated for you clowns to follow especially ANDREW and FRANK. So I’ll put it in stupid speak for you. YOU people brought this on YOURSELVES. YOU people caused this entire situation with your conduct towards an innocent member of the public who just wanted your help. YOU should be putting upholding law before profit. But we all know what money hungry snakes you are. YOU should be protecting me as the client. YOU should also know that I’m not going anywhere.

21 March 2022
Unprompted review
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Reply from Jackson Lees

We are sorry that we were unable to assist you with your enquiry. Please be assured that we take any concerns about service very seriously. We are proud that we provide a professional and thorough service, but on occasion, we are unable to progress an enquiry if it is outside the Legal regulations we are bound by. We understand this can be frustrating and hope that the Ombudsman is able to help you resolve your benefits issue with the DWP.

Rated 5 out of 5 stars

Dan Braden

I had the pleasure of dealing with Dan Braden as my solicitor for the process of moving into my first home, Dan was brilliant, really proactive and always kept in touch in regards to where the process was upto at certain points, all round good guy and very helpful.

15 September 2021
Unprompted review
Rated 5 out of 5 stars

Buying property

We bought with Gale and Emma from JL.
They were brilliant, communication was fantastic. And everything on our end was done fast and professionally.
Would use again
Have already recommended to family and friends.

16 August 2021
Unprompted review
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Reply from Jackson Lees

Thanks for the 5* feedback Mike. Buying a property can be a stressful time and we're glad to hear that Gale and Emma helped the process go smoothly for you. Thanks also for recommending us to your friends and family. Word of mouth really is a huge part of our business and we appreciate your referrals.

Rated 5 out of 5 stars

From sale & purchase on 19th April to…

From sale & purchase on 19th April to completion on 22nd June Gayle Hough & Emma Cafferty worked tirelessly whist maintaining professional standards Readily contactable by phone & respond promptly to e-mails .Produce a concise pre exchange report so no surprises .Considering the work involved fees charged are very competitive .
No hesitation in recommending

10 July 2021
Unprompted review
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Reply from Jackson Lees

Thanks for taking the time to leave such a glowing review! Your feedback is appreciated and we're delighted to hear you were pleased with the excellent service you received from Gayle and Emma.

Rated 5 out of 5 stars

My experience with this law firm team…

My experience with this law firm team and solicitor sir Thomas thrower senior immigration solicitor was excellent and exceptional. He provided me unconditional support and guidance regarding my legal visa status case from the UK home office until I ddvc application got approved from the UK home office department. Thanks. Regards Dr Syeda Kiran Ume Farwa Bukhari.

8 July 2021
Unprompted review
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Reply from Jackson Lees

Client feedback is very important to us and helps us look after our future clients, so we thank you for your lovely review. We're delighted that you are pleased with our service!

Rated 5 out of 5 stars

Would 100% recommend Jackson Lees

Would 100% recommend Jackson Lees. Had an amazing experience especially with Megan in particular can’t thank them enough.

26 May 2021
Unprompted review
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Reply from Jackson Lees

Hi Donna, we're delighted you had an amazing experience and were happy with our service. I will pass on your kind words to Megan. Thank you!

Rated 5 out of 5 stars

We received an outstanding conveyancing…

We received an outstanding conveyancing service from Jackson Lee's, most notably from Susie and Megan with regards to the sale of our house and the purchase of our new one. They supported us amazingly through a stressful time, and both myself and my wife cannot thank them both enough for everything they did to ensure we made our move. I would highly recommend Susie and Megan for all your conveyancing needs.

18 May 2021
Unprompted review
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Reply from Jackson Lees

Hi Anthony, we are delighted you were happy with our service! I will pass your kind words on to Susie and Megan.

Rated 5 out of 5 stars

Emma and Gayle worked so hard to get my…

Emma and Gayle worked so hard to get my sale and purchase over the line. They kept me fully informed and I’d highly recommend them.

8 May 2021
Unprompted review
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Reply from Jackson Lees

Hi Laura, we are pleased you are happy with our service and will pass on your kind comments to Emma and Gayle.

Rated 5 out of 5 stars

Highly recommended

Had a great experience with Jackson Lees for the sale of our house, which has just completed. Emma and Gayle always responded promptly to any queries and made the whole process really straightforward. Would highly recommend.

3 May 2021
Unprompted review
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Reply from Jackson Lees

Hi Lucy, thanks for leaving us your feedback. We are delighted to hear you are pleased with our services and will pass on your comments to Emma and Gayle.

Rated 5 out of 5 stars

Great service

Jackson Lees delay with our recent purchase. We had a previous sale fall through and the same nearly happened with this. Steph who was our point of contact was fantastic listening to us and responding and updating in timely manner

26 April 2021
Unprompted review
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Reply from Jackson Lees

Hi Chris, thanks for your feedback. We're delighted that Steph looked after you well.

Rated 5 out of 5 stars

Great Service

Professional and efficient. Highly recommended.

20 April 2021
Unprompted review
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Reply from Jackson Lees

Thank you for leaving a review David. We are delighted that you were happy with our service!

Rated 5 out of 5 stars

We have just moved into our first home…

We have just moved into our first home and Victoria and the team were very helpful, communicative and expedient throughout the purchase. Thank you for a smooth sale!

19 April 2021
Unprompted review
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Reply from Jackson Lees

Thank you for taking the time to leave a review Jon. We're delighted that you're happy with our service!

Rated 5 out of 5 stars

JL - Excellent Service & Results

Gayle Hough & Emma Cafferty provided excellent service throughout our sale and purchase. Emma maintained quick, accurate and effective comms from start to finish. We had a challenging chain, but Gayle skillfully maneuvered us through the process. In the end we had a tense final day with late exchange and completion, which I really don't think would have been possible without Gayles guile and preservice getting all parties aligned at the final hour - so many thanks to you you both for your endeavors, I will be recommending JL to friends and family after my experience

19 April 2021
Unprompted review
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Reply from Jackson Lees

Thank you for taking the time to leave a review Charlie. We're delighted that you're happy with our service!

Rated 5 out of 5 stars

Really good company and team

Emma and Gayle made the conveyance process really smooth and I can't fault them. They're highly professional and I would definitely use Jackson Lees again. Highly recommended and can only say nice things about them.

15 April 2021
Unprompted review
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Reply from Jackson Lees

Thank you for your review Tom. We're delighted that you're happy with our service!

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