Terrible courier - fantastic customer service. Item was delivered when we were not home and left leaning against my front door on a busy road (despite us having a side entrance where it could have be... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order for a electric golf trolley. Had no communication, couldn"t speak to them due to their automated message which just hangs up, no response by email which led me to have real fear re... See more
Triple Wooden Wheelie Bin Storage I was very pleased with the storage unit unfortunately due to a recent storm the lids broke off. Please note this wasn’t a design floor, just very bad weather.... See more
Company replied
What a really pleasant experience. I knew what I wanted and phoning the Jack Stonehouse web site put me in touch with Afaz, highly articulate and great knowledge. So he organised my 3 meter awning to... See more
Company replied
Company details
Written by the company
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Contact info
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, United Kingdom
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
4.2
Great
420 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered a wooden double bin storage in…
Ordered a wooden double bin storage in grey, arrived as stated, well packaged and seems decent quality. Looks good when complete and does the job, the construction instructions are a little poor regarding the support struts, not very clear but otherwise good product and good value compared to others.
1 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Stuart,
Thank you for your detailed review! We’re really pleased to hear your bin store arrived safely and that you're happy with the quality and appearance. We appreciate the feedback on the instructions — it’s helpful and will be passed on to our product team for review.
Thanks again for your support!
—The Jack Stonehouse Team
Inexpensive but sturdy
Needed a lighter golf trolley through a back injury. This looked like the answer and so it proved to be. Much lighter than my former highly praised top rate trolley but appears sturdy and has a lighter battery which still lasts more than one round. Communication good and quick, safe delivery.
11 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Mike,
Thank you for your kind review! We’re really pleased to hear the trolley has been a good solution following your injury — and that it's both lighter and reliable. It’s great to know the battery performance and service lived up to expectations too.
Wishing you many more comfortable rounds ahead!
—The Jack Stonehouse Team
Golf trolley
Bought an electric golf trolley for a very reasonable price. It was easy to assemble and is very good quality. Nothing else compares.
22 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Paul,
Thank you for your great feedback! We're so pleased to hear you're happy with the quality and ease of assembly of your electric golf trolley — it’s fantastic to know it’s stood out from the rest.
We really appreciate your support!
—The Jack Stonehouse Team
Much better quality than pergolas you’d…
Much better quality than pergolas you’d find on places like Amazon and Ikea..and good value for money. Quality steel used to support the structure. I’m not going to lie, it is a chew to construct! Felt you needed a degree in engineering to mount this structure so had to ask a friend to help. It has transformed my back decking area and made my summer. Looks like something straight out of a magazine! Will enjoy those Indian summer nights in Sept 😊
9 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Eva,
Thank you for such a brilliant review! We’re really pleased to hear you’re impressed with the quality and value of the pergola — it’s great to know it’s transformed your garden space. We understand they can be a bit of a challenge to assemble, but we’re glad it was worth the effort in the end!
Wishing you many relaxing evenings under it this September!
—The Jack Stonehouse Team
Brilliant service
Brilliant service, fast delivery, quickly deals with any issues.
Only criticism is you can't get through on the phone, I prefer to speak to someone rather than communicate by email.
14 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Marc,
Thank you for your kind review — we’re really pleased to hear you’ve been happy with the service and how quickly any issues were sorted. We also appreciate your honest feedback about the phone lines and understand that speaking to someone directly can make things easier. This has been passed on to the team for review.
Thanks again for your support!
—The Jack Stonehouse Team
Jack Stonehouse - Fantastic service
I contacted Jack Stonehouse about a problem with an electric golf trolley that I bought from them earlier this year.
The service I received was fantastic and could not have been more helpful.
It appears that part of the trolley is faulty. The problem was clearly understood and a replacement part offered with out question.
I'm very satisfied and happy to recommend Jack Stonehouse.
13 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Hugh,
Thank you for your kind review! We’re really pleased to hear our team could help so quickly and that the issue with your golf trolley was resolved without any hassle. It’s great to know you’re satisfied with the service — and we really appreciate the recommendation.
Thanks again for your support!
—The Jack Stonehouse Team
I had a faulty cantilever parasol
I had a faulty cantilever parasol, Rix @ Jack Stonehouse has sorted out a replacement, due on this Friday.
Thank you
13 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Bob,
Thank you for your feedback! We're really pleased Rix was able to help and get a replacement parasol sorted for you so quickly. We hope the new one arrives as expected and you're happy with it.
Thanks again for your support!
—The Jack Stonehouse Team
Customer Service - Replacement battery
1st September 2024 I was working The British Masters at the Belfry for DP World Tour. That Sunday, I joined my match and put my notebook in my hand. It fell on the floor. I thought it was me being clumsy. But as the round went on, I noticed I was struggling to grip. On finishing, I handed in my radio and headed home back to Loughborough. Thinking I had trapped a nerve in my left arm, I went to the Urgent Treatment Centre. There I was told I was suffering a Stroke!
After a period on the Stroke Ward at Leicester Royal Infirmary and home visits from the Stroke team i regained manipulation in my left hand & arm.
I realised that I would no longer be able to carry my bag.
Enter Jack Stonehouse and the 36 hole Pro Rider trolley!
This gave me the freedom to carry on my favoured sport.😁
5th August 2025, I contacted Jack Stonehouse to ask for assistance with the battery now no longer lasting more than 16 holes of golf.
Their rapid response and communication via emails was "second to none"
After a few questions and myself sending a few emails after my round of golf on 9th August, I received an email 11th August to say that they would order a replacement battery and I should receive within 2-5 working days!😁
This is Customer Service of the HIGHEST order and I strongly advocate the support team at Jack Stonehouse.👍👍👍👍👍
5 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Nobby,
Thank you for sharing such a personal and inspiring story. We’re truly humbled to hear how the Pro Rider trolley helped you return to the sport you love after such a life-changing event. It means a great deal to know our team could support you along the way, and we’re so pleased we could get the battery issue sorted quickly for you.
Your kind words about our customer service team are genuinely appreciated — we’ll be sure to pass them on.
Wishing you many more rounds ahead!
—The Jack Stonehouse Team
Fabulous gazebo
Fabulous gazebo. Bought for my husband so he can do DIY outside if it rains, Really strong and great quality. Definitely shopping with you again 😄
31 July 2025
Unprompted review
Reply from Jack Stonehouse
Hello Karen,
Thank you for your lovely review! We're so pleased to hear the gazebo is a hit — it sounds like the perfect setup for outdoor DIY, rain or shine. We really appreciate your kind words and look forward to welcoming you back soon!
—The Jack Stonehouse Team
Absolutely amazing customer service
Absolutely amazing customer service, my box was damaged and as it was a present I asked to change it, they sorted it out promptly with no issues. I also asked to return an item, again they sorted it out straight away. Outstanding, will definitely recommend.
11 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Renata,
Thank you for your fantastic review! We're so pleased we could sort everything quickly for you — from replacing the damaged box to handling your return. It’s great to hear the service left such a positive impression, and we really appreciate the recommendation.
Thanks again for your support!
—The Jack Stonehouse Team
Great customer service
Forgot to apply my discount code. Emailed customer services and within a couple of hours had a reply and discount code had been applied. Extremely efficient service.
11 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Adrian,
Thank you for your great feedback! We're so pleased to hear our team were able to get your discount applied quickly — it’s great to know the service was efficient and hassle-free.
We really appreciate your support!
—The Jack Stonehouse Team
We bought 2 ceiling fans in April that…
We bought 2 ceiling fans in April that we are very pleased with, but there was a slight problem with one of the remote controls.
I contacted Jack Stonehouse customer services department and we are delighted to say they sent us a new remote control immediately.
10 out of 10 for customer services.
Thank you so much for all your help.
P Byrne
9 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Pamela,
Thank you for your kind review! We're so pleased to hear you're happy with your ceiling fans and that our customer service team could quickly sort out the remote control issue for you.
Your 10 out of 10 means a lot — thank you again for your support!
—The Jack Stonehouse Team
Excelent service !
I bought a golf trolley almost one year ago and think it was excellent value .
Unfortunately the battery has developed a fault and after contacting Jack Stonehouse I am going to receive a replacement.My years guarantee is almost over and the sales department were excellent in their response .
Eric Wheelwright
8 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Eric,
Thank you for your lovely review! We're really pleased to hear you’ve been happy with your golf trolley and that our team could assist quickly with the battery issue — even towards the end of your guarantee.
We really appreciate you taking the time to share your experience.
—The Jack Stonehouse Team
Had a problem with a courier damaged…
Had a problem with a courier damaged gazebo that was promptly and completely replaced by JS. Great service, value for money and quality of product.
21 July 2025
Unprompted review
Reply from Jack Stonehouse
Hello Nigel,
Thank you for your kind feedback! We’re really pleased we could get the gazebo replaced quickly and that you’re happy with the quality and value. It’s great to know the service met your expectations.
Thanks again for your support!
—The Jack Stonehouse Team
Excellent services
Excellent services, prices and delivery was super fast. I ended up returning my item as I bought in duplicate. However my refund was immediate and I am please to say that future purchases are a result of that good service.
7 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello,
Thank you for your fantastic review! We're so pleased to hear everything from delivery to the returns process went smoothly. It’s great to know our service has made a lasting impression — we really appreciate your continued support.
Looking forward to helping you again soon!
—The Jack Stonehouse Team
Very good service and go out there way…
Very good service and go out there way to help you I would highly recommend them to anyone many thanks for your service
1 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello John,
Thank you for your kind review! We're so pleased to hear you were happy with the service and that the team could go the extra mile to help — your recommendation means a lot to us.
Thanks again for your support!
—The Jack Stonehouse Team
I had a problem with the top handle on…
I had a problem with the top handle on a Pro Rider electric golf trolley that I purchased in January. The company responded within 24hours with a replacement part being ordered.
Excellent service.
1 August 2025
Unprompted review
Reply from Jack Stonehouse
Hello Ray,
Thank you for your great feedback! We're really pleased to hear our team could get the replacement part sorted so quickly — it's great to know the service met your expectations.
Thanks again for taking the time to leave a review!
—The Jack Stonehouse Team
Had a split tyre on 5 month old golf…
Had a split tyre on 5 month old golf trolley, replaced it promptly with no fuss. Excellent service
30 July 2025
Unprompted review
Reply from Jack Stonehouse
Hello Ali,
Thank you for your kind review! We're really pleased to hear the tyre was replaced quickly and without any hassle — it’s great to know the service met your expectations.
We appreciate your support!
—The Jack Stonehouse Team
Can’t speak to anyone!!
Unable to speak to someone about an undelivered express shipping order made last week. Phone number has an auto message stating they have too many calls to answer, directs you to an email address and cuts off. No confirmation email or order updates either but money has been taken from my account, but order showing on my Jack Stonehouse account. Can someone please contact me?????
28 July 2025
Unprompted review
Reply from Jack Stonehouse
Hello,
We’re really sorry to hear you’ve had trouble getting through to us and completely understand how frustrating this must be — especially with an express shipping order. This isn’t the level of service we aim to provide, and we apologise for the delay and lack of communication.
Please send your order number and contact details to our customer service team at sales@jackstonehouse.com, and we’ll make sure someone gets back to you as soon as possible to resolve this.
Thank you for your patience, and again, we’re sorry for the inconvenience caused.
—The Jack Stonehouse Team
Really good prompt delivery all…
Really good prompt delivery all packaged well will shop there again
17 July 2025
Unprompted review
Reply from Jack Stonehouse
Hello Caroline,
Thank you for your kind feedback! We're really pleased to hear your order arrived promptly and well packaged — we look forward to welcoming you back again soon.
—The Jack Stonehouse Team
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