Terrible courier - fantastic customer service. Item was delivered when we were not home and left leaning against my front door on a busy road (despite us having a side entrance where it could have be... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Order for a electric golf trolley. Had no communication, couldn"t speak to them due to their automated message which just hangs up, no response by email which led me to have real fear re... See more
Triple Wooden Wheelie Bin Storage I was very pleased with the storage unit unfortunately due to a recent storm the lids broke off. Please note this wasn’t a design floor, just very bad weather.... See more
Company replied
What a really pleasant experience. I knew what I wanted and phoning the Jack Stonehouse web site put me in touch with Afaz, highly articulate and great knowledge. So he organised my 3 meter awning to... See more
Company replied
Company details
Written by the company
The Jack Stonehouse brand has been created to bring you an ever expanding range of top quality home products and furnishing items. As a successful online company group trading on many platforms, this website offers you an excellent choice of home products at competitive prices. All items live on site are in stock and will be despatched on a next day service if ordered before midday
Contact info
35 Tameside Drive, Castle Bromwich, B35 7AG, Birmingham, United Kingdom
- 01604 537900
- sales@jackstonehouse.com
- jackstonehouse.com
4.2
Great
420 reviews
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Golf trolley
Ordered a golf trolley on the 27th of April for delivery after the 1st and before the 4th of may. Order turned up on the 29th of April fantastic service and fantastic company will be ordering again in the future. Carry on the good work
29 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Ashley,
Thank you so much for your wonderful feedback! We're delighted to hear your golf trolley arrived even earlier than expected. It means a lot to us that you're happy with our service and planning to order again. We truly appreciate your support and look forward to serving you in the future!
—The Jack Stonehouse Team
easy to use website
easy to use website. Delivered as promised. Item of good quality
10 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Jeff,
Thank you for your review! We're glad you found the website easy to use and that your order arrived as promised. It's great to hear you're happy with the quality of your item!
—The Jack Stonehouse Team
Great Pergola.
Fast delivery of a Pergola we ordered. Great price.
Took a while to assemble but good quality and feels secure.
8 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Wendy,
Thank you for your feedback! We're really pleased you were happy with the fast delivery and value of your new pergola. It's great to hear it feels secure and of good quality - even if the assembly took a little time. We hope you enjoy it for many seasons to come!
—The Jack Stonehouse Team
Highly recommend
Highly recommend, ordered two Hollywood Mirrors yesterday expecting them to arrive next week but they came today!
The mirrors are brilliant and were a very good price. My daughters are going to be delighted.
I had a couple questions before I ordered so contacted customer services and the replies were super quick and provided all the information I needed.
25 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello EM,
Thank you so much for your kind review! We're thrilled to hear your Hollywood mirrors arrived ahead of schedule and that you're pleased with the quality and price. It's great to know our customer service team could assist you promptly - We'll be sure to pass on your lovely feedback. We hope your daughters enjoy their mirrors!
—The Jack Stonehouse Team
Excellent product well packed and well…
Excellent product well packed and well made sentry shed
16 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Valerie,
Thank you so much for your kind feedback! We're really pleased to hear that you're happy with your sentry shed and that it arrived well packed and made to a high standard. We hope it serves you well for years to come! 😊
—The Jack Stonehouse Team
Excellent service
Excellent service. Fast turnaround. Product even better than described. Would highly recommend the product and Jack Stonehouse. Will 100% be using them again.
8 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Chris,
Thank you for such a glowing review! We're thrilled to hear that the product exceeded your expectations and that you were happy with the speed of service. Recommendations like yours mean the world to us, and we can’t wait to welcome you back again soon! 🙌
—The Jack Stonehouse Team
Bilan
Bilan, at Jack Stonehouse, was outstandingly helpful after my son's electric trolley broke down.
He immediately agreed that a replacement was required. No fuss, no hassle - just five star service.
I'm very impressed.
23 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Ken,
Thank you so much for your kind words! We're delighted to hear that Bilan was able to assist so efficiently—he’ll be thrilled to know he made a difference. Providing hassle-free, supportive service is exactly what we aim for, and we're so pleased we could help get your son back up and running quickly. 🌟
—The Jack Stonehouse Team
Great little shed
Delivery was simple
Assembly easy
And for the price, the quality is great.
Does just what I wanted. In fact I’m ordering another 😀
12 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Shome,
Thanks so much for the lovely feedback! We're so glad to hear the shed ticked all the boxes—easy to assemble, great quality, and just what you needed. The fact you're ordering another is the best compliment we could ask for! 😄
—The Jack Stonehouse Team
Great mirror fantastic speedy delivery
Fast delivery, nice driver and the mirror is outstanding! Thought the price was too good to be true but it’s fantastic quality. Better than a mirror I paid double for. Thanks so much.
18 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Nicole,
Thank you for such a fantastic review! We're so pleased you’re loving the mirror and that delivery went smoothly too—our team will be chuffed to hear it. It’s great to know the quality exceeded expectations, especially at that price. Thanks again for choosing us! 😊
—The Jack Stonehouse Team
One of the best companies ive dealt…
One of the best companies ive dealt with. Was a bit sceptical at first but customer service is impeccable, dealt with my issue amazingly 👏
14 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Redmist Red,
Thank you so much for your kind words! We're really glad we could turn your initial scepticism into a positive experience. Our customer service team always aims to go above and beyond, so it's lovely to hear that came through. 👏
—The Jack Stonehouse Team
Great clock
The wall clock I ordered from Jack Stonehouse is a good looking wall clock and beautifully crated. Its design is simple but classic. I love it on my living room wall. It arrived very quickly and well packaged.
14 April 2025
Unprompted review
Reply from Jack Stonehouse
Hello Martin,
Thank you so much for your kind words! We're thrilled to hear you're happy with your new wall clock and that it fits perfectly in your living room. It's always great to know our products are making a positive impact in our customers' homes. We hope it continues to add style and elegance to your space for years to come. If you need anything else, don’t hesitate to reach out!
JS Team :)
Disappointing & dishonest
really disappointed with this company. Ordered a garden arch which is being advertised as "in stock" and "dispatched within 24 hours". A week later I still hadn't received the item so I reached out to Jack Stonehouse, only to receive a reply advising that this item will not be in stock UNTIL MID MAY (it is currently mid April). Told them I was a refund as I am doing a garden renovation and need to get another ordered. The company had the audacity to say that they need to wait for confirmation from the supplier before they can issue a refund. 4 days later, still not update and I just looked at their website and the item is still showing as in stock and being dispatched within 24 hours. This is theft and fraud, you are falsely advertising an item to get customers money. Really disappointed as I thought this was a company that could be trusted based on reviews but clearly not. £129.99 down and nothing to show for it.
14 April 2025
Unprompted review
Reply from Jack Stonehouse
Hi Abbie,
We’re really sorry to hear about your experience and completely understand your frustration. It’s never our intention to mislead, and we take feedback like this very seriously.
We sincerely apologise for the delay in communicating the stock issue with your order — this fell short of the standard we aim for. The listing should have reflected the correct availability, and we’re already investigating how this error occurred to ensure it doesn’t happen again.
Regarding your refund, we understand how important timely communication is, especially when you're working to a schedule. If this hasn’t been resolved yet, please contact us directly at sales@jackstonehouse.com or call us on 01604 537900 so we can get this sorted for you as a priority.
Thank you for bringing this to our attention — we’re working to put it right.
Kind regards,
The Jack Stonehouse Team
Overall
Overall, the set looks very nice, the delivery was swift, and I was informed in advance of the arrival time.
However, I was less satisfied during the assembly. The aluminium frame, unfortunately, displayed marks, as if it had been touched too early during the painting process before it had fully dried. Of course, this is not visible once the cushions are in place.
Additionally, while assembling the set, I noticed that some of the components did not fit properly. You have to ''stretch'' the legs into place slightly to align them with the screw holes, and even after assembly, the legs do not align completely with the frame in some areas – they protrude a little.
Overall, while the set is attractive, it could have been more technically refined.
12 April 2025
Unprompted review
Reply from Jack Stonehouse
Hi Peter,
Thank you so much for your honest and thoughtful review. We're really pleased to hear that your delivery experience was smooth and that you're happy with the overall look of the set.
That said, we’re genuinely sorry to hear about the issues you encountered during assembly. We understand how frustrating it can be when components don’t align as they should, and your feedback regarding the finish and fit will be passed directly to our product team for review.
We always strive to provide products that are both stylish and well-built, so insights like yours are incredibly valuable in helping us improve. If you’d like to share any photos or further details, please feel free to reach out to us at sales@jackstonehouse.com — we’d love to take a closer look and see if there’s anything we can do.
Thanks again for taking the time to share your experience.
Kind regards,
The Jack Stonehouse Team
Product OK but delivery disappointing
Product was OK but delivery let them down as it didn’t arrive until 21.40 at night My wife had waited in all evening and I was tracking his progress on my phone away from the house. He just propped it up against the wall and didn’t ring the bell. On my return my wife assumed it hadn’t been delivered and was very annoyed. Only the tracking link and our security camera told us otherwise!
26 March 2025
Unprompted review
Reply from Jack Stonehouse
Hello Mr Brown,
Thank you for taking the time to leave your feedback. We’re pleased to hear that the product met your expectations, but we’re truly sorry to hear about the issues with the delivery experience. We understand how frustrating it must have been for your wife to wait in, only to find that the delivery was not properly communicated. This certainly isn't the standard we strive for, and we will be feeding this back to the delivery company to ensure future deliveries are made more smoothly, with proper communication and care. We appreciate your understanding and hope to serve you better next time. If you need any further assistance, please don’t hesitate to reach out.
JSH Team
*fast delivery,and excellent customer…
*fast delivery,and excellent customer service.I highly recommend this service
Thank you
Betty Callaghan.
14 March 2025
Unprompted review
Reply from Jack Stonehouse
Hello Betty,
Thank you for your great feedback! We're so pleased you were happy with our service and fast delivery. Your recommendation means a lot to us and we hope to welcome you back again.
JSH Team :)
From ordering to delivery we had first…
From ordering to delivery we had first class service. Yesterday I emailed about the tracking number, being old it appeared i had missed a number. Before I checked my emails this morning the item was delivering. The delivery men were so polite and even carried our new mobile scooter into the house for us. Nothing was too much for them. Recommend this coming and delivery 100%. We are looking for a pair of recline and rise chairs, definitely looking no further than Jack stonehouse.
28 March 2025
Unprompted review
Reply from Jack Stonehouse
Hello Graham,
Thank you so much for a lovely review! We're so pleased to hear that everything from ordering to delivery went smoothly and that the delivery team went the extra mile for you - that really means a lot. We're delighted to earn your trust and would love to help when you're ready for your rise and recline chairs. Thanks again for your recommendation and support!
JSH Team :)
Recently purchased a 3.5 x 3.5m gazebo…
Recently purchased a 3.5 x 3.5m gazebo with sides. I had a great experience, delivery was next day and the product was as advertised. It was also nearly 50% cheaper than other suppliers that were selling the same item. I would highly recommend purchasing from this company, I will go to them again in the future!
11 March 2025
Unprompted review
Reply from Jack Stonehouse
Hello Dean,
Thank you so much for your kind words and recommendation! We are delighted to hear you're pleased with your gazebo and had a smooth experience from start to finish. Offering great value without compromising on quality is something we take pride in, so it's lovely to know that stood out to you . We look forward to welcoming you back in the future.
JSH Team :)
Purchased a pro rider golf trolley on…
Purchased a pro rider golf trolley on Aug 2023. The attraction was that it supplied a 36 hole battery. Nowhere near lasting 36 holes, struggled to complete 18 holes, it now struggles to complete 15 holes. Battery only had 1 year warranty and have been told to get the battery checked or buy a new one after only 27 months and only used one round a week 90% of the time. Customer service is terrible. If you want cheap you certainly get cheap with this company, stay well clear.
2 February 2025
Unprompted review
Reply from Jack Stonehouse
Hello Steven.
We're sorry to hear about your experience and appreciate you taking time to share your feedback. We understand how frustrating this must be, and we'd like to resolve the matter. Please get in touch with our customer service team again with your order details, and we'll do our best to assist you and find a satisfactory solution.
JSH Team.
Golf Trolley replacement part
Recently had an issue with my golf trolley and got in touch with their customer services team and had it resolved in a matter of hours. Excellent response and clear communications from their team.
24 March 2025
Unprompted review
Reply from Jack Stonehouse
Hello Duncan.
Thank you for sharing your experience! We're so pleased to hear our customer service team could resolve your golf trolley issue so quickly. Clear communication and prompt support are our priorities, and we're delighted we could assist you effectively. If you need anything else, we're here to help!
JSH Team :)
Really happy with the quick service…
Really happy with the quick service provided. Bought a bike for my daughter it’s excellent quality/ looks great/easy to construct and light weight.
Will be using service again
23 March 2025
Unprompted review
Reply from Jack Stonehouse
Hello Chloe.
Thank you so much for your lovely review. We're thrilled that you are happy with the bike for your daughter and that you found it to be of excellent quality and easy to assemble. We're also pleased our service was quick and met your expectations. We can't wait to serve you again in the future!
JSH Team :)
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