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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the luxurious feel of the sheepskin and the sturdy construction of items like boots and slippers. Many consumers also appreciate the competitive pricing, finding the products to be a great value compared to other brands. The ordering process is frequently described as easy and efficient, with numerous mentions of quick and punctual delivery services. However, some customers were not happy with certain aspects of their experience. A few reviewers were disappointed to find that products labeled as "Made in China" when they expected them to be of UK origin, particularly given the company's branding. Some people also felt that the gift packaging was overpriced for what was provided, and a small number of customers received items that were not the expected color or had issues with the fit of certain footwear, such as slippers being too narrow or lacking proper foot support.

What people talk about most

Product

Reviewers mention positive feedback about product quality. Customers frequently praise the excellent quality... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed of... See more

Price

Clients share positive opinions on price, consistently highlighting the affordability and value for money.... See more

Order

Reviewers highlight positive aspects of order. Customers frequently praise the ease of ordering, with many... See more

Based on these reviews

Rated 5 out of 5 stars

Bought a clearance double sheepskin rug at a great price after comparing various other companies. Came very quickly yesterday and super impressed, very nice, can't see any flaws, maybe slight colour d... See more

Company replied

Rated 5 out of 5 stars

I bought a pair of the short sheepskin boots to use as slippers. These boots are amazing as they’re extremely well made and surprisingly light and most slipper boots that look similar don’t usually la... See more

Company replied

Rated 5 out of 5 stars

I’ve worn Australian sheepskin boots for years. I stumbled across Jacob’s and dalton when looking for a new pair and thought I’d give them a go. Frankly, I’m astonished. They produce a fantastic produ... See more

Company replied

Rated 5 out of 5 stars

Repeat order of short hair rugs. As before they are so soft and warm on my sofas. Excellent quality. Came beautifully wrapped. Unbelievable value especially with Black Friday discount. So much be... See more

Company replied


Company details

  1. #4 of 6 best companies in Sheepskin and Wool Products Supplier
  2. #28 of 85 best companies in Bedding Shop
  3. #135 of 626 best companies in Clothing Shop

Written by the company

Jacobs and Dalton is a Yorkshire based brand specialising in premium sheepskin products, including slippers, rugs, pram liners, and homeware. With a focus on comfort, quality, and sustainability, all of our sheepskin is ethically sourced, and our designs are crafted to offer timeless luxury and long-lasting durability. Jacobs and Dalton blends traditional craftsmanship with modern style, creating cosy, practical pieces that bring a touch of everyday luxury into your home.


Contact info

4.8

Excellent

TrustScore 5 out of 5

331 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had an issue with my open toe…

I had an issue with my open toe slippers which was sorted so quickly by Sarah from customer service. Very comfortable and cosy slippers
Thank you

30 September 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your lovely review 🤍 We’re delighted to hear that Sarah was able to resolve things quickly for you and that you’re enjoying the comfort of your slippers. Your kind words mean a lot to us!

Rated 5 out of 5 stars

Very quick delivery

Very quick delivery, boots are good quality and a good price

26 September 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your feedback 🤍 We’re delighted to hear you’re happy with the quick delivery and that you’re enjoying the quality and value of your new boots!

Rated 5 out of 5 stars

Beautiful Boots at an Amazing Price.

I received my boots a few days after ordering, a very punctual delivery. My boots are very comfortable, nice thick sheepskin, well made and great quality, some more expensive boots cannot look better. I can't wait to wear them.

25 September 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your wonderful review! 🤍 We’re thrilled to hear your boots arrived promptly and that you’re so pleased with their comfort, quality, and craftsmanship. We hope you enjoy every moment wearing them!

Rated 4 out of 5 stars

Sandals

Easy to order nice sandals

22 September 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your review! 🤍 We’re delighted to hear you found it easy to order and that you’re enjoying your new sandals. We’d love to know what might have made it a 5-star experience for you!

Rated 5 out of 5 stars

Great service AND boots!

The order was placed and delivered to me within three days.
I asked for some info about their recommended boot care and the customer service team got back to me within the hour which is amazing.
Best of all, I now have a really cosy, comfy pair of sheepskin boots which are going to be amazing this winter.

8 September 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your wonderful review 🤍 We’re thrilled to hear your boots reached you so quickly and that our team could help with care advice right away. Even better to know you’re already enjoying how cosy and comfy they feel, here’s to many warm winter days ahead in your new sheepskin boots ✨🐑

Rated 5 out of 5 stars

Lovely slippers

Arrived on time - lovely slippers & great value for money - better than some of the market leaders in my opinion. Lovely quality, as described and even come In their own little bag.

1 September 2025
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Reply from Jacobs & Dalton

Thank you so much for your kind review 🤍 We’re so pleased to hear your slippers arrived on time and that you’re happy with the quality and value. It means a lot to know you rate them so highly against the big names, your feedback truly makes our day! ✨🐑

Rated 5 out of 5 stars

What an absolutely brilliant Company

What an absolutely brilliant Company. I placed an order one day and delivered next day. Slippers extremely comfortable. Excellent value for money. I would very highly recommend this Company and wish others were as efficient as Jacobs and Dalton. Thank you.

10 September 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your wonderful feedback! 🤍 We’re delighted to hear your slippers arrived so quickly and that you’re finding them both comfortable and great value. Your kind words and recommendation mean the world to us, we’ll be sure to share this with the whole team!

Rated 5 out of 5 stars

Really nice boots and use RM rather…

Really nice boots and use RM rather than dreaded EVRI. Will stick with these boots from now on & may get slippers, rugs and cushions too going by the quality & service. Thank you!!

2 September 2025
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Reply from Jacobs & Dalton

Thank you so much for your wonderful review! 🤍 We're delighted to hear you're happy with the boots and our service. We can’t wait to welcome you back for slippers, rugs, and cushions too!

Rated 5 out of 5 stars

Love this brand have had rugs boots and…

Love this brand have had rugs boots and slippers all high quality and reasonable prices.

2 September 2025
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Reply from Jacobs & Dalton

Thank you so much for your lovely review! 🤍 We're thrilled to hear you've enjoyed our rugs, boots, and slippers. Your support means the world to us!

Rated 5 out of 5 stars

A comfortable pair if sheepskin…

A comfortable pair if sheepskin slippers without a huge price ticket. Arrived promptly well packaged with the slippers in fabric bag that I will of course reuse.

2 September 2025
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Reply from Jacobs & Dalton

Thank you so much for your kind review 🤍 We’re delighted to hear you’re enjoying the comfort and value of your slippers, and that they arrived quickly and beautifully packaged. We love that you’ll be reusing the fabric bag too!

Rated 4 out of 5 stars

Good product but not a UK product

Product arrived as described. Soft, fluffy mules with enough warmth but not too warm. Suitable for spring and autumn or those, like me, who hate hot feet.
Decent price compared to similar products online. Four stars given for one reason only- I deliberately sought out a UK company for this item and really do not want to buy Chinese products due to environmental and working conditions concerns but the label says "Made in China" which was so disappointing.

1 September 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your thoughtful review 🤍 We’re really pleased to hear you’re enjoying the comfort and quality of your mules, and that they’re just right for the seasons.

We completely understand your concerns about product origin. While all of our sheepskin is sourced in the UK, we do also work with carefully selected overseas partners to bring certain designs to life. We only ever choose suppliers that meet our high standards for quality, ethical practices, and sustainability, and every product goes through strict checks before it reaches our customers.

Your feedback is very important to us, and we’ll continue working hard to increase the number of British-made products in our collection. 🐑 ✨

Warm regards,

Rated 5 out of 5 stars

These slippers are lovely, well made

These slippers are lovely. They are very well made. Most importantly they are a ladies size 9 & I find it very difficult to get pretty & size 9 ladies slippers. They’re a gift so obviously I haven’t tried them but I’m sure my daughter will be very pleased with them.

1 September 2025
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Reply from Jacobs & Dalton

Thank you so much for your lovely review 🤍 We’re delighted to hear you found the perfect pair in size 9 – we know how tricky that can be to come by! We hope your daughter loves them just as much as you do when she receives her gift.

Rated 5 out of 5 stars

Definitely recommend

Purchased a sheepskin rug at a great price and it was delivered within 24rs , the staff are so friendly and knowledgeable, would definitely recommend this company

1 September 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind words 🤍 We’re thrilled to hear you’re happy with your sheepskin rug, the speedy delivery, and the service from our team. Your recommendation means the world to us!

Rated 5 out of 5 stars

I was about to order from another brand…

I was about to order from a brand beginning with “U” as I have many times, however I thought I would do some research, before making my purchase and boy am I glad I did.

The speed of delivery was exceptional from J&D, my slippers were delivered in a lovely dust bag and the actual quality of the item was EXCELLENT, 100% British sheepskin, along with a GREAT price.

I would highly recommend and would have no hesitation in purchasing from them again, thank you.

3 September 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your fantastic review 🤍 We’re thrilled to hear you chose us over the “big U” brand 😉 and that you’re so pleased with the speed of delivery, presentation, and the quality of your slippers. Knowing you’d highly recommend us and shop with us again means the world – we truly appreciate your support!

Jacobs & Dalton Team 🐑 ✨

Rated 5 out of 5 stars

Very good customer service

Very helpful and speedy response when my parcel had gone astray and when requesting an exchange for a different size.
Also the slippers ordered are lovely quality.

Thank you

4 September 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind review 🤍 We’re so pleased we could resolve things quickly for you and help with your exchange. It’s wonderful to hear you’re enjoying the slippers too – wishing you lots of cozy comfort in them!

- Jacobs & Dalton Team

Rated 5 out of 5 stars

Excellent value and efficient service

Service was efficient and boots arrived very quickly. The quality is good - I have had other boots from other companies in the past, sometimes much more expensive!

29 August 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your lovely review 🤍 We’re delighted to hear your boots arrived quickly and that you’re impressed with the quality, especially compared to more expensive alternatives. We hope you enjoy wearing them!

Rated 5 out of 5 stars

The usual business efficientcy fo…

The usual business efficientcy fo dlivery and quality

28 August 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you for your kind review 🤍 We’re so pleased to hear you’re happy with both our delivery service and the quality of your order, it means a lot to us!

Rated 5 out of 5 stars

Fast delivery

Fast delivery
Quality product.

Thank you

27 August 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your kind review 🤍 We’re delighted you’re happy with the quality of your product and the speedy delivery!

Rated 5 out of 5 stars

Easy to order and pay for and exactly…

Easy to order and pay for and exactly what I wanted.

27 August 2025
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your review 🤍 We’re delighted to hear your order was easy and that you found exactly what you wanted, that’s what we love to deliver!

Rated 5 out of 5 stars

Gorgeous boots. Efficient and fast service beautifully…

Efficient and fast service beautifully made toggle boots arrived within a day. Extremely comfortable and great looking. Going to order another pair ina different colour - fantastic price as well.

27 August 2025
Unprompted review
Jacobs & Dalton logo

Reply from Jacobs & Dalton

Thank you so much for your fantastic review 🤍 We’re thrilled to hear how much you love your toggle boots, from the quick delivery to the comfort and style! It’s wonderful to know you’re already planning another pair in a different colour. Enjoy every step in them!

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