I booked an out-of-warranty repair, and the entire process was seamless. The technicians arrived on time to replace the HydroSoothe cushion and a stud for another pillow that had come loose. Their ca... See more
Company replied
Location
Switch locationJacuzzi Cambridgeshire, Dobbies Garden Centre, Banks End, PE28 2AA Wyton, GB
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See what reviewers are saying
We had multiple faults on our J495 hot tub. John Blamire our Jacuzzi engineer was very professional and very knowledgeable, he listened and fixed the faults with easy and explained every step to us… g... See more
Company replied
Quick delivery no fuse. Good quilty lid. Fits perfectly.
Company replied
I have asked for a wiring diagram for several weeks with no reply
Company replied
Company details
- #18 of 19 best companies in Hot Tub Shop
- #6 of 6 best companies in Sauna Shop
Written by the company
The Jacuzzi® Manchester showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
Jacuzzi Cambridgeshire, Dobbies Garden Centre, Banks End, PE28 2AA, Wyton, United Kingdom
- 01480 459694
4.2
Great
12 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Jacuzzi® - Cambridgeshire
Dear Cherry,
Thank you for your feedback!
We’re pleased to hear you’re happy with the quick delivery and the quality of the lid. It’s great to know it fits perfectly and meets your expectations.
If you need any further assistance, we’re here to help.
Kind regards,
Jacuzzi Customer Care Team
Excellent service
21 May 2025
Reply from Jacuzzi® - Cambridgeshire
Dear Caroline,
Thank you for your kind words! We’re glad you’re happy with our service. If you ever need anything else, we’re here to help!
Kind regards,
Jacuzzi Customer Care Team
Jacuzzi repair
I booked an out-of-warranty repair, and the entire process was seamless. The technicians arrived on time to replace the HydroSoothe cushion and a stud for another pillow that had come loose. Their care and attention while working on my J-335 were much appreciated. Although replacing the headrests was a bit fiddly, they completed the job within an hour and even carried out a brief inspection of the tub. Overall, I’m really pleased with the professional service from Dan and the Walfins team!, Swindon.
28 February 2025
Unprompted review
Reply from Jacuzzi® - Cambridgeshire
Dear Alister,
Thank you for sharing your positive experience with your recent repair! We’re so glad to hear that the entire process was seamless and that the technicians were able to address the issues with your J-335 efficiently. It’s great to hear that you appreciated their care and attention to detail, especially with the headrest replacement. We strive to provide and oversee a professional and thorough service, and your feedback reassures us that we're on the right track.
Kind regards,
Jacuzzi Customer Care Team
Products reasonably priced and came…
Products reasonably priced and came quickly
Great service
14 January 2025
Reply from Jacuzzi® - Cambridgeshire
Dear Traci,
Thank you so much for your kind words! We're thrilled to hear that you were happy with both the pricing and the quick delivery of your products.
Kind regards,
Jacuzzi Customer Care Team
Great service can't fault Darren's…
Great service can't fault Darren's work. Top chap
10 December 2024
Unprompted review
Reply from Jacuzzi® - Cambridgeshire
Dear Tom,
Thank you for your kind words and positive review. We're thrilled to hear that you were satisfied with the service, and we truly appreciate your recognition of Daren's hard work. He is indeed a valuable member of our team, and we will be sure to pass on your compliments to him.
If you need any further assistance or have additional feedback in the future, please don't hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
I have asked for a wiring diagram for…
I have asked for a wiring diagram for several weeks with no reply
2 October 2024
Unprompted review
Reply from Jacuzzi® - Cambridgeshire
Dear Oliver,
I am sorry that you didn't receive a response to your requests for information. I understand you have spoken on the phone with another member of the team who has put you in direct contact with our engineering team to resolve the issue you are currently experiencing.
Thank you for your patience whilst we liaise with the team in Italy to satisfy your request.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi® - Cambridgeshire
Hi Steve,
Thank you for your 5-star review.
Kind Regards,
Jacuzzi Customer Care Team
Jacuzzi J495 Hot Tub Service
We had multiple faults on our J495 hot tub. John Blamire our Jacuzzi engineer was very professional and very knowledgeable, he listened and fixed the faults with easy and explained every step to us… great work John and Jacuzzi :-) this was great customer service
3 August 2023
Unprompted review
Reply from Jacuzzi® - Cambridgeshire
Hi Jason
Thank you so much for taking the time to leave us a glowing 5-star review. We're thrilled to hear that our engineer John was able to demonstrate his vast knowledge of Jacuzzi hot tubs during your visit, and that he was helpful. 😊
Kind Regards
Jacuzzi Customer Care Team
Jacuzzi j335
I absolutely love our hot tub, we are using it as much as we can. Looks lovely just before sunset.
5 February 2021
Great service with fitting the jacuzzi…
Great service with fitting the jacuzzi in position. The tub is used daily sometimes twice and has been a great buy for us. It really is the ultimate for relaxation and me time.
11 September 2020
Unprompted review
Excellent product
15 August 2020
Unprompted review
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