I recently bought a tub from Jacuzzi at Bents. Paul was the team member that dealt with myself and my partner . He was very pleasant and professional and made us both feel at ease . The tub is now i... See more
Location
Switch locationJacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT Warrington, GB
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See what reviewers are saying
We have just bought a Jacuzzi from the Manchester branch . The sales team we spoke to Mark and Steve were excellent helping us with everything we needed. We met their mechanic while we were there b... See more
I couldn’t fault the installation team as they have done an excellent job, however when the hot tub was unpacked there was an issue with the support arms that support the lid. Two of the same had bee... See more
Company replied
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on... See more
Company replied
Company details
- #17 of 20 best companies in Hot Tub Shop
- #6 of 6 best companies in Sauna Shop
Written by the company
The Jacuzzi® Manchester showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
Jacuzzi Hot Tub Centre Manchester, Bents Garden & Home Centre, Warrington Road, Glazebury, WA3 5NT, Warrington, United Kingdom
- 01942 269633
4.8
Excellent
192 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 69% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I recently bought a tub from Jacuzzi…
I recently bought a tub from Jacuzzi at Bents. Paul was the team member that dealt with myself and my partner . He was very pleasant and professional and made us both feel at ease . The tub is now installed and being used to the max .
25 July 2026
Unprompted review
Friendly and very helpful
We have just bought a Jacuzzi from the Manchester branch . The sales team we spoke to Mark and Steve were excellent helping us with everything we needed. We met their mechanic while we were there but unfortunately I can’t remember his name he was lovely and helpful .
I can’t say enough about the delivery guys either they were so kind ,thoughtful and well mannered .
We are really happy with the tub and would recommend Jacuzzi Manchester .
7 July 2026
Unprompted review
easy transaction
easy transaction. after emailing for information a prompt reply helped order
2 April 2026
Hot Tub Differences and Help to decide which to purchase
I went in to understand the difference between a few Jacuzzis and the features they have. Steve showed me around the tubs and what the options on each of them were. Steve was very helpful and knowledgable regarding the Tubs and updated me all the way through the installation progress.
22 February 2026
Unprompted review
I am extremely pleased with my Jacuzzi…
I am extremely pleased with my Jacuzzi and the whole experience from start to finish. The customer service was absolutely amazing. Steven and the team were fantastic. very professional, helpful, and supportive throughout the entire process. They made everything smooth and stress-free, answering all my questions and ensuring everything went perfectly.
It’s rare to receive such outstanding customer service these days, but Steven, John, Adams and the team truly went above and beyond. I am very happy with my purchase and would highly recommend them to anyone considering a Jacuzzi. Thank you again for such a great experience!
20 January 2026
Unprompted review
Reply from Jacuzzi® - Manchester
Good afternoon,
Thank you so much for your kind words! We’re thrilled to hear that the team were able to make your Jacuzzi experience smooth, stress-free, and enjoyable. Your recommendation means a lot to us, and we’re delighted that you’re extremely pleased with your purchase.
We look forward to continuing to support you with your Jacuzzi for years to come!
Kind regards,
Jacuzzi Customer Care Team
Super helpful
Looking for a new hot tub in Bents garden centre, Steve and team were super helpful and explained the differences between all the different models, helping us to make an informed decision.
1 March 2026
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Ben,
Thank you for your kind words! We’re delighted that Steve and the team were able to help you understand the different hot tub models and guide you to the right choice. It’s great to hear you had a positive experience at Bents Garden Centre, and we hope you enjoy your new Jacuzzi for many relaxing moments ahead!
Kind regards,
Jacuzzi Customer Care Team
Very good service and professional
Very good service from Steve and the team .the guys who installed it where brilliant especially Adam worked through recent storm strong wind and rain. Very pleased with experience recomend jacuzzi for quality
Thank you
27 January 2026
Unprompted review
Reply from Jacuzzi® - Manchester
Hi,
Thank you very much for taking the time to leave such a positive review. We’re delighted to hear you received very good service and that Steve, Adam, and the installation team made such a great impression - especially for their dedication in challenging weather conditions.
It’s wonderful to hear that you’re pleased with your overall experience and the quality of your Jacuzzi. Your recommendation really means a lot to us.
Kind regards,
Jacuzzi Customer Care Team
Friendly informed staff
Friendly informed staff, installation team were exceptional
19 January 2026
Unprompted review
Reply from Jacuzzi® - Manchester
Hi Terence,
Thank you for your positive feedback. We’re delighted to hear that you found our staff friendly and well informed, and that the installation team provided an exceptional experience. We’ll be sure to share your comments with the team.
Kind regards,
Jacuzzi Customer Care Team
Easy to order,quick delivery.
1 September 2025
Reply from Jacuzzi® - Manchester
Dear Colin,
Thank you for your feedback. We’re delighted to hear that you found ordering easy and that your delivery was quick.
We really appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Reply from Jacuzzi® - Manchester
Dear Dave,
Thank you for your feedback. We’re delighted to hear that you were able to find exactly what you needed and that your delivery was quick and professional.
We really appreciate you taking the time to share your experience and for choosing Jacuzzi. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Excellent service from Simon Fenton and…
Excellent service from Simon Fenton and Adam Kirk on installing my jacuzzi today .
Arrived on time .Friendly professional service
14 November 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Dylan,
Thank you for taking the time to share your experience. We’re delighted to hear that Simon and Adam provided friendly, professional service and that your installation went smoothly.
We really appreciate your feedback and are pleased that your Jacuzzi was installed on time. Your support means a lot to us, and we look forward to assisting you again in the future.
Kind regards,
Jacuzzi Customer Care
Jacuzzi Hot Tub - Manchester
Mark offered a First class service from start to finish…. great honest advice on hot tubs per se, he took time to explain, the true on-costs and regular water care; he even spoke to our electrician on 32amp plug socket, needs/cabling etc. Delivery and set up was straight forward, up and running within a few hours, taking about 8 hours to get to 38c. Great service, highly recommend - thank you…
20 October 2025
Reply from Jacuzzi® - Manchester
Dear Mark,
Thank you so much for your fantastic review and recommendation! We’re delighted to hear that your experience with our Manchester team - and particularly with Mark - was so positive from start to finish.
It’s wonderful to hear that you received clear advice, professional support, and a smooth delivery and installation process. We’ll be sure to pass along your kind words to Mark and the team - they’ll be thrilled to hear your feedback.
We hope you continue to enjoy your Jacuzzi Hot Tub and all the relaxation it brings.
Kind regards,
Jacuzzi Customer Care Team
Hot tub supply and fitting
Very goid service with timings kept and clear communication.
25 September 2025
Reply from Jacuzzi® - Manchester
Hi Ade,
Thank you so much for your kind review! We're really pleased to hear that you were happy with the service, timing, and communication throughout your hot tub supply and installation.
It was a pleasure to assist you, and we hope you're enjoying your new hot tub! If you ever need anything in the future, we're always here to help.
Kind regards,
Jacuzzi Customer Care Team
Great experience
The sales team were very friendly, helpful and knowledgeable. Nothing was to much trouble from enquiring right through to delivery of our jacuzzi this includes the delivery team and after sales team. The jacuzzi itself is amazing and low cost to run. I would definitely recommend them to anyone thinking of buying a jacuzzi.
10 September 2025
Reply from Jacuzzi® - Manchester
Hi Debi,
Thank you so much for your 5 star feedback! We're thrilled to hear that you had a great experience with our sales, delivery, and aftersales teams. It’s fantastic to hear that you’re enjoying your Jacuzzi and finding it cost effective to run!
Your recommendation means a lot to us!
Kind regards,
Jacuzzi Customer Care Team
Many issues still not resolved since delivery…
Many issues still not resolved since delivery and lack of follow up communication.
Damaged panel, faulty filters, lights not working and still no contact from customer service.
25th September update - Jacuzzi response implies resolution, to date nothing has been resolved and all issues remain.
14 August 2025
Reply from Jacuzzi® - Manchester
Dear Dan,
We are very sorry to hear about the issues you have experienced with your Jacuzzi and the lack of follow-up communication. This is not the level of service we strive to provide.
Please be assured that upon receipt of your warranty repair request, the matter was promptly passed to your local servicing dealership, who attended to the issues quickly. We understand there was a delay in providing a repair date, but since receiving your review, we have been in contact with the dealership and understand that the situation has now been followed up and is being actively managed.
We appreciate your patience and are committed to ensuring your concerns are fully resolved. If you need any further assistance, please don’t hesitate to contact us.
Kind regards,
Jacuzzi Customer Care Team
Reply from Jacuzzi® - Manchester
Dear John,
Thank you for your kind words! We’re delighted to hear you’re always happy with our service.
We look forward to continuing to serve you in the future.
Kind regards,
Jacuzzi Customer Care Team
First hot tub purchase
Steve was great at discussing the various options. His focus was to help with our decision, he did not come across as being sales driven. The time we spent at Jacuzzi was enjoyable and informative. We decided upon the Jacuzzi 435, the delivery and installation was straightforward and exactly as described. We have only just started to enjoy using the hot tub, and can confirm it delivers a great relaxing experience. Cant understand why we have not done this sooner.
30 July 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear David,
Thank you for sharing your positive experience with us. We're delighted to hear that Steve provided helpful and unbiased advice to assist with your decision, and that your delivery and installation went smoothly.
It’s wonderful that you’re already enjoying the relaxing benefits of your Jacuzzi 435 — and we couldn’t agree more that it’s never too late to experience the joy of owning a hot tub!
If you need any assistance or advice as you continue to enjoy your Jacuzzi, please don’t hesitate to reach out.
Kind regards,
Jacuzzi Customer Care Team
Great service and very helpful
Steve was very helpful with our purchase of a hot tub. He kept in touch before and after the delivery. Great communication and answered all our questions.
Delivery was great, very professional.
Steve arranged the crane delivery for us
So far very impressed with the hot tub. Very happy.
14 August 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear David,
Thank you so much for your kind words and for taking the time to share your experience!
We're thrilled to hear that you're happy with your new hot tub and that Steve was able to support you throughout the entire process. We pride ourselves on providing clear communication and a smooth delivery experience, so it's wonderful to know this came through for you.
If you have any questions down the line or need further assistance, please don’t hesitate to get in touch. We truly appreciate your support and look forward to hearing how you continue to enjoy your hot tub!
Kind regards,
Jacuzzi Customer Care Team
Everything ordered arrived on time
11 July 2025
Reply from Jacuzzi® - Manchester
Dear Peter,
Thank you for your feedback. We're glad to hear that everything arrived on time and met your expectations. We appreciate your support and hope to serve you again in the future.
Kind regards,
Jacuzzi Customer Care Team
Would recommend this location
Easy process start to finish. Steve Butler is very professional and also able to translate customer need to ensure that the choice suits them.
4 July 2025
Unprompted review
Reply from Jacuzzi® - Manchester
Dear Mrs. Humphreys,
Thank you for your kind feedback. We're delighted to hear that you found the process smooth from start to finish and that Steve provided professional and tailored support. Ensuring our customers find the perfect fit for their needs is a top priority, and we're glad Steve made that happen for you.
We truly appreciate your recommendation and hope you continue to enjoy your experience.
Kind regards,
Jacuzzi Customer Care Team
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