Installers were brilliant and tried to fix subsequent issues. The touchpad has a mind of its own and stops working with no warning and no perceivable pattern, the app works sometimes instead but other... See more
Company replied
Location
Switch locationJacuzzi Hot Tub Centre, Webbs of Wychbold, Worcester Road, Wychbold, WR9 0DG Droitwich Spa, Worcestershire, GB
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Really helpful from start to finish. Came out to look at the intended location, worked with us on our requests on fitting the cover lifter (due to us choosing a relatively tight location for the tub)... See more
Company replied
Mark was a consummate professional. He was very knowledgeable and actually wanted to do a great job. He was timely, efficient and was more than happy to answer any questions i had. Nice to see a p... See more
Company replied
Awesome experience, we were initially undecided between Jacuzzi and another brand but the sales experience was so good. Emma from Droitwich branch help with all our questions, and there was a lot. Th... See more
Company details
- #18 of 19 best companies in Hot Tub Shop
- #6 of 6 best companies in Sauna Shop
Written by the company
The Jacuzzi® Worcestershire showroom is the perfect place to experience the quality & exclusivity of this world famous brand. We not only take pride in being one of only four official own stores in the UK, we have enormous pride in making our customers lifestyles a real pleasure. From an initial phone call or showroom visit through to installation and aftercare, we bring over 40 years combined experience to every purchase.
Industry-Leading Hydrotherapy
Written by the company
- Jacuzzi Aquilibrium®
- Featuring our Jacuzzi® Exclusive patented Aqualibrium® System and PowerPro® jets with industry first Infrared and Red Light therapy, Jacuzzi® sets the standard by which all hydrotherapy is measured. Only 65 years of innovation and over 700 patents can create a hydrotherapy experience that redefines relaxation and rejuvenation for which Jacuzzi® is globally renowned. Learn more at Jacuzzi.com
Industry Leading Manufacturer Warranty
Up to 10 years manufacturing warranty
Jacuzzi® is committed to design and manufacturing excellence and as such, our products are backed by a comprehensive parts and labour warranty, ensuring you can enjoy your investment with confidence.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Warranty terms include up to 10 years on shell structure, 7 years on shell surface, 4 years on equipment, controls, and plumbing, and 5 years on cabinetry. Please note warranty terms vary by product collection, and more details can be found on Jacuzzi.com
Looking for your warranty card? You can download your product warranty card here.
Contact info
Jacuzzi Hot Tub Centre, Webbs of Wychbold, Worcester Road, Wychbold, WR9 0DG, Droitwich Spa, Worcestershire, United Kingdom
- 01527 869378
3.7
Average
67 reviews
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This company invites their customers to review, whether positive or negative
Replied to 59% of negative reviews
Typically replies within 1 month
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Installers were brilliant and tried to…
Installers were brilliant and tried to fix subsequent issues. The touchpad has a mind of its own and stops working with no warning and no perceivable pattern, the app works sometimes instead but other times says the tub is offline when connection is perfect, Bluewave is a joke, comes and goes making it unusable. Tested in parallel with a Bluetooth tower which works perfectly. All of which you know as others have reported this. Just wished I did my research and didn’t buy based on your previously good reputation. My master spa of 15 years never gave any problems till a small leak in 13th year but was costly to run and massive, hence the downsize. Bitterly regretted now.
13 October 2025
Reply from Jacuzzi® - Worcestershire
Dear Clive,
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that our installers provided a positive experience and made every effort to assist, but we are very sorry to learn about the ongoing issues you’ve experienced with the touchpad, app connectivity, and Bluewave functionality.
We fully understand how frustrating and disappointing this must be, particularly when the technology behaves inconsistently and impacts your enjoyment of the spa. We recognise your comments regarding reliability and connectivity, and we regret that this has led to disappointment, especially given your previous long-term experience with another spa brand.
Please be assured that your feedback has been shared with the relevant teams. We will follow up with you separately via email to review these issues in more detail and discuss the next steps.
We sincerely apologise that your experience has not reflected the standard you expected from Jacuzzi, and we appreciate you bringing this to our attention.
Kind regards,
Jacuzzi Customer Care
The driver threw the parcel over the…
The driver threw the parcel over the gate, we were away, the parcel and filter got soaked , because we didn’t know it was there when we arrived home in the dark we accidentally drove over the package, now your phone lines suggest there is no one at Jacuzzi to speak to- very unhappy customer!
20 October 2025
Reply from Jacuzzi® - Worcestershire
Dear Liz,
I am sorry to hear of the reported issue. Please be assured that we take all reports of this nature seriously, and we have communicated this to our courier partner to prevent instances such as this reoccurring moving forward.
Thank you for taking my call earlier today. To confirm, we have despatched a replacement order for you, to arrive tomorrow.
Please accept our sincere apologies for this inconvenience.
Kind regards,
Jacuzzi Customer Care Team
Good & bad service
The deli ery of jacuzzi was brilliant but when ordering supplies it took weeks to get a satisfactory response
10 October 2025
Reply from Jacuzzi® - Worcestershire
Dear Kim,
Thank you for taking the time to share your experience. We’re pleased to hear that the delivery of your Jacuzzi® went smoothly and met your expectations.
However, we’re truly sorry to learn that you experienced delays and difficulty when ordering your supplies. That’s not the level of service we aim to provide, and we appreciate your patience while this was resolved. Please be assured that we are reviewing our processes to improve response and fulfilment times for future orders.
We value your feedback and your continued trust in Jacuzzi.
Kind regards,
Jacuzzi Customer Care Team
Excellent customer service following a…
Excellent customer service following a faulty pump that was leaking
7 May 2025
Reply from Jacuzzi® - Worcestershire
Dear Richard,
Thank you for your feedback! We're sorry you experienced an issue with the pump, but we're so glad our team could provide the excellent service you deserved. If you need any further support, we're always here to help. Enjoy your tub!
Kind regards,
Jacuzzi Customer Care Team
Engineer and service was fantastic
Engineer and service was fantastic. Thanks to all at Jaccuzi.
23 October 2024
Reply from Jacuzzi® - Worcestershire
Dear Mrs Browne,
Our engineers are valuable members of our service team and it's wonderful to hear that you experienced such a positive service from a member of that team. We will ensure your great feedback is passed along, thank you very much for taking the time to leave this review.
Kind regards,
Jacuzzi Customer Care Team
Big shout out to Kyle who sorted the…
Big shout out to Kyle who sorted the issue with my filter almost immediately. Fantastic service and such a knowledgeable young man. Thank you
31 October 2024
Unprompted review
Reply from Jacuzzi® - Worcestershire
Dear Karen,
Thank you for taking the time to share your positive experience! We’re thrilled to hear that Kyle was able to resolve the issue with your filter so quickly and provide you with fantastic service. He’s certainly an asset to the team, and we’ll be sure to pass along your kind words to him. If you need anything else in the future, don’t hesitate to reach out. Thanks again for your feedback!
Kind regards,
Jacuzzi Customer Care Team
Excellent product and service
Excellent dealer service and the product arrived on time was installed by two great technicians and was in perfect condition
8 July 2024
Reply from Jacuzzi® - Worcestershire
Hi Darran,
Thank you for your excellent review! We're delighted to hear that our service met your expectations and that the product arrived on time and in perfect condition. Our technicians will be thrilled to know you appreciated their work. If you need anything else, we're here to help. 😊
Kind Regards,
Jacuzzi Customer Care Team
Highly Recommended
Had my eye on a Jacuzzi bath for some time as part of a home renovation project. Prior to getting in touch with Emma at Jacuzzi Worcestershire I was getting pretty demoralized after being given the run-around by other resellers and was seriously considering an alternative brand. Happy to say that Emma changed my perception entirely and from the outset was professional and steered me towards the right product [Sharp Double] at a price I was very pleased with. The product quality is in a league of its own and worth every penny; I look forward to many years of hydrotherapy to come.
25 January 2024
Unprompted review
Excellent service from the team at…
Excellent service from the team at Worcestershire Jacuzzi. I prepared myself for the hard sell as we approached the showroom but experienced nothing of the sort. Emma and Natalie were most helpful, and explained the features and benefits of each unit. They promptly organised delivery and even sorted a crane for us that was needed. Excellent customer service.
30 May 2024
Unprompted review
Brought my first hot tub from these
Brought my first hot tub from these. Great communication the whole way! Still fast at replying now when I need a hand.
Would highly recommend
Thanks mason
19 April 2024
Unprompted review
Excellent service from Jacuzzi Worcester
Excellent service from Emma and the Jacuzzi team in Worcester. Very informative and helpful, including with the after care once we had purchased the hot tub. The installation team did a great job overcoming some logistical challenges in our garden to remove our old hot tub and install the new one.
17 April 2024
Reply from Jacuzzi® - Worcestershire
Hi,
Thank you for your 5 Star Trust Pilot Review! We are delighted that you are happy with the service, we will share your review with Emma & the team at Webbs as well as our delivery & installation team.
Please get in touch if you need any assistance or have any questions.
Many thanks
Jacuzzi Customer Care Team
Amazing products
Amazing products, amazing customer service and an after service that is beyond my expectations.
27 February 2024
Unprompted review
Reply from Jacuzzi® - Worcestershire
Hi Rachel,
We are so pleased that you like our products and the service you have received. Great to be able to receive such recognition for both our products and the customer service team (whether in the stores or as part of after sales.
If you need any more information or support, please reach out to us
Many thanks for your 5 Star Trustpilot review
Jacuzzi Customer Care Team
Everything went smoothly from…
Everything went smoothly from originally purchasing to installation all staff were friendly helpful and courteous installation team were so friendly and helpful and had tub in situ in no time there were no hiccups at all would definitely recommend to others
5 March 2024
Reply from Jacuzzi® - Worcestershire
Hi Ann,
We just wanted to say thank you for your 5 Star review, we are pleased that you had such a positive experience from the teams and that you would recommend.
Kind Regards
Jacuzzi Customer Care Team
Hot tub purchase
Brilliant customer service from Emma. Able to trial various hot tubs. Options given but not pressurised into buying.Communication re purchase and delivery great. As was delivery and fitting. Great product too.
28 January 2024
Unprompted review
Reply from Jacuzzi® - Worcestershire
Hi Stephen,
Its fantastic to receive such positive feedback and that you were pleased with the experience you received from the store and our delivery / install teams. Emma will be pleased to receive such feedback.
Kind Regards
Jacuzzi Customer Care Team
I bought a tub last year after speaking…
I bought a tub last year after speaking to Emma from the store within Webbs of Wychbold .
Emma was extremely knowledgeable and honest with managing my expectations .
I had a pleasant experience from start to finish .
19 May 2023
Unprompted review
Reply from Jacuzzi® - Worcestershire
Hi Nichola,
Thank you for the review for both Emma and our Jacuzzi Store in Worcestershire (Webbs). We are so glad that you had such a positive experience
Many thanks
Jacuzzi Customer Care Team
First class professional service from Mark.
Mark was a consummate professional. He was very knowledgeable and actually wanted to do a great job. He was timely, efficient and was more than happy to answer any questions i had. Nice to see a proper tradesman who is professional and actually knows what they are doing.
Well done Jacuzzi, he is a credit to your business.
6 February 2024
Unprompted review
Reply from Jacuzzi® - Worcestershire
Hi Glenn,
Its fantastic to see such positive comments about Mark and your experience. We will be sure to pass this on and we agree that Mark is a credit to our business - thank you
Kind Regards
Jacuzzi Customer Care Team
I need help.
I need help. I have a J13 it’s not a year old as yet my problem is when we have an interruption of power I need to reset the clock as it defaults to 12 noon my question is can it be programmed to default to midnight ? As I run heating on cheap rate which works very well.
Still waiting but told it takes up to two weeks for the factory to come back
2 November 2023
Unprompted review
Reply from Jacuzzi® - Worcestershire
Thank you for your review Mr Roberts, we are currently in discussions with our factory in regards to the default setting aspect.
Please could I ask for you to contact our Customer Care team on 0113 272 7442 and we go through this in more detail with you.
Many thanks
Jacuzzi Customer Care Team
Reply from Jacuzzi® - Worcestershire
Hi Josh,
Thank you so much for spending the time to send in this review. We will pass this great feedback to the team. We are pleased the install went well
Kind Regards
Jacuzzi Customer Care Team
Great customer service and knowledge
I get chlorine for my pool from Jacuzzi. The staff are always friendly and helpful and great if I need advice. Natalie in particular has great customer service skills
11 November 2023
Unprompted review
Reply from Jacuzzi® - Worcestershire
Hi Kelly,
Thank you for your 5-Star review !
Glad Natalie was able to help - we will pass your review on to Natalie and the rest of the Jacuzzi Team
Kind Regards
Jacuzzi Customer Care Team
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