Jade Finance Reviews 

110
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently highlight the exceptional support provided by knowledgeable staff members, who communicate clearly and ensure a remarkably smooth loan application process from start to finish. Many people deeply appreciate the exceptionally quick response times and the constant dedication shown by brokers throughout every single step of the journey. Customers also note that the overall service is extremely professional, efficient, and straightforward, taking all the fuss out of navigating financial options. Reviewers repeatedly mention that dedicated team members always go above and beyond to secure fantastic outcomes and great interest rates for their clients.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their helpfulness, professionalism, and... See more

Service

Reviewers mention positive feedback about service, highlighting fast and professional assistance that makes... See more

Customer service

People report positive experiences with customer service, consistently praising the helpful, fast, and... See more

User experience

Customers had positive experiences with user experience, finding the entire process quick, smooth, and... See more

Response time

Consumers appreciate the exceptionally fast response times and straightforward communication. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jade finance helped me out when a well known bank let me down after I bought a car and paid the deposit. My reputation and credit history was on the line! Neil was exceptional and helped me out like... See more

Rated 5 out of 5 stars

A great experience from start to finish with a successful home loan application with Khane. When others said it couldn't be done they figured it out. Communicating with me every step of the way, would... See more

Rated 5 out of 5 stars

Josh went over and above to assist with any questions and explained anything that I may have had any issues in understanding. All responses where answered in a extremely short time period, shoul... See more

Rated 5 out of 5 stars

We are a repeat customer, finding that Jade finance will work tirelessly to find you the best deal with no hidden costs or lock in options. Barry is just brilliant, negotiating on our behalf and alwa... See more


Company details

  1. Finance broker
  2. Car finance and loan company
  3. Loan agency
  4. Non-bank financial service

Written by the company

Our team compares loan options from over 60+ lenders to find you the best deal in the market so you can focus on getting your dream asset faster. Unlike typical lenders who leave you with a large amount of paperwork, only to then be let down by long waiting times, we work for you to save time, hassle and frustration. At Jade Finance, we provide our clients with a seamless process and ensure that you're able to enjoy your new asset sooner. Sourcing workable business finance solutions and cheap personal loan options can be time-consuming, confusing and in many situations – discouraging. Navigating your own way through the complexities of today’s financial sector can be challenging for even the most finance-savvy person. And who’s got the time to wait endlessly ‘on hold’ to get loan quotes from enough banks and lenders to ensure you’ve got the best deal! With no obligation to accept any offered loan amount, we make the process easy and hassle-free. Interested? Give our team a call on 1300 000 008 or head to www.jade.finance


Contact info

4.8

Excellent

TrustScore 5 out of 5

110 reviews

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4.8

All reviews

(110)

62 reviews in the last 12 months

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Rated 5 out of 5 stars

Communication

I found the communication between myself and Matt was outstanding, Matt listened to what my budget was and he found the best loan for my situation which made this transaction easy . I would work with this company in the future

14 September 2023
Unprompted review
Rated 5 out of 5 stars

Jade Setting The Standard

The guys at Jade made my purchase so simple, extensive knowledge of the finance industry cemented a highly competitive deal, with very little input.

Want to remove the stress of applications, choosing a provider, choose Jade first.

28 September 2023
Unprompted review
Rated 5 out of 5 stars

Dream come true

Dave and the team helped me so much with my finance, they explained everything until I understood it all. Always kept in contact with updates, hassle free, really polite, well mannered, and knowledgeable!
Big props to Aaron who done all the hard work for me and made it a really good experience for me
Highly recommend these guys!

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Life changers!!!!

Jack and the team worked hard and beyond expectation to secure the loan for my liveaboard. Thank you guys for helping to change my life.
Jack, you are a steely eyed missile man!!

22 September 2023
Unprompted review
Rated 5 out of 5 stars

We purchased a new carvan and needed…

We purchased a new carvan and needed some financing! They were pleasant and very helpful we had Daine Petty he was great he help me with the whole process right through to the end and guided me through the process right until my finances were deposited into my acc ! Thanks so much Daine we pick up our new carvan today ! 😎 julie

16 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent service received from Josh, when organising finance to purchase a new van, from the time I did an online enquiry I couldn’t have asked for better service, he certainly made the whole process very easy, continually gave updates and advice and got us a great interest rate too! It was a pleasure having him organise everything for us and our new van He certainly went above and beyond our expectations.

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Such an easy process

Such an easy process.

Chris and his team made the experience pain free. I highly recommend to everyone. Will be using again in the future

25 August 2023
Unprompted review
Rated 5 out of 5 stars

The whole process was so easy

The whole process was so easy from first contact to the money in my account. The representative that I dealt with took me through step by step and was happy to answer any questions I had. I would highly recommend Jade Finance and will use them again in the future if I require further finance.

27 March 2023
Unprompted review
Rated 5 out of 5 stars

Can’t recommend highly enough

Went above and beyond as always, always keeping me up to date of where my application was, never hesitate to use them for finance. Best service and can’t recommend highly enough

1 March 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

Applied for a small loan, merely as a comparison. Have been approved by a much larger company but was comparing rates. Only gave me email address and phone number received an email, no phone call to say it was rejected. Can only surmise it was the size of the loan which was rather small.
Poor experience will not recommend or use again.

12 January 2023
Unprompted review
Rated 5 out of 5 stars

Jade Finance….the biz!

Highly recommend Jack as well as the Jade Finance team. They have helped on 3 occasions so far and each time has been a breeze. If you need a good trustworthy broker, these guys are the biz!
Jack is excellent at keeping you updated and making sure you get the right deal for you circumstances, great working with you Jack, super efficient!👍😎

19 December 2022
Unprompted review
Rated 1 out of 5 stars

Extremely negative experience

Beyond belief in the most negative way!

I will never use this company every again.

From start to finish of loan application (and by finish I mean I had to cancel the application) it was 22 days!

I was told my application was unconditionally approved numerous times and going to settlement on several occasions only to be told the next day a totally different story.

Plenty of promises but under delivering in customer service from start to finish.

My file went to who I understand was the highest in the chain at Jade Finance who promised to get the result only to then hand ball me over to the lender they recommended and now have told me via phone call they wished they never used them.

22 days later no outcome. Steer clear of this company and save yourself the brain damage.

If I could give a ZERO star rating that's what I would give them. A big thumbs down from me!

Perhaps they need to train their brokers to a higher standard because what I experienced was something you would expect from an amateur.

21 December 2022
Unprompted review
Rated 5 out of 5 stars

Awesome company highly recommended

what an amazing group of people to deal with. this is my second loan with them. Made things so easy, nothing was a problem. I would not hesitate to refer them to my friends and would definitely use them again in the future.

5 May 2022
Unprompted review

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