Rockar Jaguar Reviews 

If I could give this zero stars I would!!

Within a week of buying an F-Pace from here I was driving with my 3 year old son in his car seat in the back of the car. Someone pulled out on me and the seatbelt failed! My son came flying into the centre console in his car seat. I reported the fault to Rockar and they denied anything was wrong with the vehicle. I went through Jaguar finance and they made Rockar take the car back and fault check it. Lo and behold there was a clear issue and they fixed it and offered me a meal voucher to take my family for some food! Obviously I was disgusted with this and said no as we could have been having a completely different conversation had the potential accident happened.
To this day 8 months later my poor son still will not get in the car or even go near it. I’ve reported this to the dealership and they said as they’ve now fixed the seatbelt they don’t see an issue but they’re sorry my son won’t get in the car. The best they can now offer me is to part exchange the car but as I’m in negative equity with my current car I have from them I’d end up paying more out.
Service from so cold managers and senior staff has being nothing short of disgraceful and embarrassing.
I’ve had an absolutely horrific experience with this company and this is still ongoing. They don’t call or follow through on anything they say.
Please avoid this company!

NEVER BUYING A JAGUAR CAR AGAIN!!!

Completely unreliable car spending more time in the garage than on the road. I have taken the car in almost 8 times now over the last 2 years for the same problem, and each time I am asked to pay the 'investigation fee' over and over again. Despite the fact that after every investigation and repair the fault continues to show up again.

The fault reappeared showing a warning that I would be unable to restart the engine, so I called ahead to the garage and I was asked to bring the car in on Monday. On arrival, I was instead told there was no availability to take the car in and was instead asked to come back in 2 weeks time. I told them I might not be able to start my car up to bring it to them, but still turned me away. Despite the fact that they have failed to fix my car and left me in this situation, they still wouldn't keep my car on site. Shockingly unreliable car, and dreadful service. Since the service team have failed to fix the fault themselves they have resorted to 'blaming my driving style' for the fault, so they can continue to justify their fee. I have never experience such awful car service in my life.

Brilliant service! Didn’t quite end up buying but will be back to complete purchase of an SVR. Benjamin Paynes customer service was second to none - really appreciate it.

Really impressed with the overall experience from every step along the way. I undertook a last minute viewing which the team at Rockar accommodated. Ben and Mohammed were extremely helpful and very patient. They were very professional and weren't pushy. The customer support team and delivery provided an excellent service too.

Rockar is the easy way to buy a new Jaguar.
A great deal was offered and only £250 deposit needed to order a new car.
Excellent communication at all times.
Highly recommended

Great place to buy your dream car! Lovely!!!

Ben was great! We went to get a car but it had unfortunately been bought online as we got there; nevertheless the service we revieved from Ben was amazing. Very down to earth and honest, showed us a few others and didn't go for a hard sell. I would highly recommend going here especially if you don't know too much about cars and want things explained in layman's terms.Thank you! This was the the Westfield Stratford city branch.

What a shame! Great portal experience, great salesmanship.. very poor after service. Be aware, I wanted an tow bar but got told get it fitted after as it will slow up delivery. I'm sure this was true but I was told it was £1000 too, expensive you might say and be right!
Five calls back and forth, Rockar dont call back.. Finally start complaining and it turns out that If a want a tow bar then pay £2500..
Nice one guys...
Not happy..