JAKI London Reviews 11,197

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 3,363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the beautiful fabrics, comfortable fit, and stylish designs that often receive compliments. Many also appreciate the fast and efficient delivery service, with orders arriving quickly even for international customers. The customer service team is frequently commended for their prompt, helpful, and caring responses, making exchanges and inquiries a smooth process. However, some people were dissatisfied with certain orders, experiencing issues with incorrect colors, items not matching descriptions, or sizing discrepancies that led to an unflattering fit. A few other people also felt that the quality of some items was poor or that the material creased easily, making them less practical for wear.

What people talk about most

Product

Users describe positive interactions with product, frequently praising the beautiful designs, high quality... See more

Quality

Consumers consistently express high satisfaction with the quality of products, describing items as beautiful,... See more

Delivery service

People report positive experiences with delivery service, frequently highlighting fast and quick delivery... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a desire to reorder due... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I absolutely love every piece I have ordered-fits beautifully and feels amazing when worn. Nearly every piece I have ordered I have also ordered for my daughter who loves it as well. It arrives in a... See more

Rated 5 out of 5 stars

I just received three orders and each one is exciting and fits perfectly. I order regularly and I’ve always been thrilled. I notice that I’m receiving my orders in a more than timely manor and that’s... See more

Rated 5 out of 5 stars

I've had quite a few sweaters and dresses from Jaki London. I've loved all of them and would highly recommend. Customere service is excellent. Fast delivery.

Rated 5 out of 5 stars

All went very smoothly - delivery via DHL took a bit longer but that wasn't a problem. In the end I picked it up at their local. But service and any replies on my emails are almost instant and as as... See more


Company details

  1. #140 of 258 best companies in Ladies' clothes shop
  2. #330 of 619 best companies in Clothing Shop
  3. #195 of 282 best companies in Fashion accessories shop

Written by the company

London based women's clothing brand. Effortless and elegant quality knitwear made to flatter your figure & inspire confidence from day to night.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Recommend. True to size

Very comfortable, soft, not itchy material.
Lovely colours and good delivery. Dress up or down. I bought one set and then 3 more in different colours.

29 April 2026
Rated 1 out of 5 stars

Your Return policy is the worst I've…

Your Return policy is the worst I've ever read! The seemingly endless variety of hoops and rules regarding extra custom charges and short timelines made me so discouraged that even though I spent a good deal of money for something that I just said forget it! The likelihood ever seeing the dollars I spent for a dress that did not fit the company's description or size recommendations is incredibly disappointing. If you live in the U.S. Read the lengthy return policy very very carefully.

4 May 2026
JAKI London logo

Reply from JAKI London

Hi Peggy,

Thank you for your feedback.

You can view our full returns policy here: https://jaki.co.uk/pages/returns

Whilst many of our customers find our returns process clear and straightforward, we do appreciate your perspective and value the feedback shared.

To assist further, we have already arranged the return on your behalf and provided a UPS return label directly via email in order to make the process as seamless as possible.

Kind regards
Rosy

JAKI Customer Service

Rated 1 out of 5 stars

I paid for express shipping,but…

I paid for express shipping,but received item after one month.

28 April 2026
JAKI London logo

Reply from JAKI London

Hi Annabel,

We are very sorry for the delay experienced with this order.

Unfortunately, this was caused by a rare stock discrepancy which resulted in the item appearing available when it was not. The issue has since been corrected internally.

As a gesture of goodwill, the express shipping cost has been fully refunded, and we appreciate the feedback shared.

Kind regards
Rosy

JAKI Customer Service

Rated 5 out of 5 stars

JAKI is the Best

I just received three orders and each one is exciting and fits perfectly. I order regularly and I’ve always been thrilled. I notice that I’m receiving my orders in a more than timely manor and that’s delightful. Thank you for the exceptional quality and stunning styles.

4 May 2026
Rated 4 out of 5 stars

The 2 items ordered shipped on 2…

The 2 items ordered shipped on 2 separate shipments due to stock availability. The olive (lovely lime green was beautiful). Liked the sweater a lot but, when the matching dress arrived the dress it did not for at the hips per size chart so needed to return both items. The quality and style is very nice. Sizing runs a little small. I am hoping that to place an order again when the loser fitting slacks are back in stock and I can be sure to have both items together to try on and keep.

28 April 2026
Rated 5 out of 5 stars

Overall of the Brand!

I've never ordered from the brand before and I wasn't disappointed! The dress is exactly what I'm looking for - ridiculously comfortable, fits perfectly, love the pockets and a great pop of color. I'd absolutely order again!!

4 May 2026

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