Excellent coffee. Excellent experience with merchandiser. Edward came and personally delivered my order as mum had run out of coffee and I needed Next Day Delivery bur didn't include this when I ori... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
This is a great company! I have been purchasing Jamaican blue mountain coffee through this company for many years now, for my Hubby's birthday and Christmas as a wee memory from our Jamaican Honeymoo... See more
Many, many years ago as a 14 year old school boy passing the teachers rest room on my way to our science class. A beautiful coffee aroma oozed out into the corridor. That smell stayed with me fo... See more
It is so easy each time to place my order online with Jamaicain Coffee Trading. I always make sure I place my order long before I run out of my favourite cuppa of Jamaican Blue Mountain coffee. My opi... See more
Company details
- #8 of 62 best companies in Coffee Roasters
- #6 of 44 best companies in Coffee shop
- #8 of 53 best companies in Coffee store
- #7 of 51 best companies in Coffee wholesaler
Information provided by various external sources
Selling Blue Mountain coffee, with information about the mountains, roasting, growing and online shop.
Contact info
2 London Bridge Walk , SE1 2SX, London, United Kingdom
- 0207 117 2919
- sales@jamaicacoffeetrading.co.uk
- jamaicacoffeetrading.co.uk
4.9
Excellent
524 reviews
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Excellent as always!
I have ordered from here a few times and wouldn’t buy from anywhere else now. The coffee is of exceptional quality and a very good price and their customer service I find is always excellent.
6 August 2023
Shame
For the first time since I've started ordering from Uber eats it was the worst quality in the terms of flavour!!
Absolutely no flavour at all
No seasoning no spices
No any flavours at all just boiled ingredients!!
Just wasted my money unfortunately
11 August 2023
Unprompted review
Reply from Jamaica Coffee Trading Co
Hi Iwona, we hope you are having a good weekend. I think you might have left this review in error.
Was it meant for Jamaica Coffee ?
This looks like a review for Uber Eats which is a different company to us.
We just thought we would flag this for you in case you you want to submit another review for Uber Eats to make sure is gets through to them.
We hope to see you online again soon.
Kind regards
Ed
jctc
Reply from Jamaica Coffee Trading Co
Hi Anca, We are so sorry you did not receive your coffee. This is the first we are hearing about this. We will ship the order out again now at no extra cost. If the missing order turns up please keep it also. Anything could have happened to your order with Royal Mail. We can look into this as all shipments that we do are insured. Once again please accept our apologies for this mishap. Your replacement order is on the way. One of our team will reach out to you on Monday to check that everything is resolved and ok. Kind regards
Edward
I can’t believe how quickly I received…
This coffee is the best!
I can’t believe how quickly I received my order. I live in Australia and it was received in only a few days. Excellent delivery. Thank you
2 August 2023
Unprompted review
Reply from Jamaica Coffee Trading Co
awesome, thanks for the heads up :)
Reply from Jamaica Coffee Trading Co
Thank you Val for the feedback and 5 stars :) We hope to see you online again soon.
Super fast service
Super fast service and written provenance of the beans origin! I'm impressed and of course, it tastes great too!
21 July 2023
Reply from Jamaica Coffee Trading Co
Thanks Martin , i think you are a new customer ? welcome onboard Jamaica Coffee, we hope we can continue to serve you and all our customers well. Thanks again for the feedback. We hope to see you online again soon.
Update - Other Companies should take lessons from JCTC re Customer Service
Ordered coffee on Monday 1 May 2023 and money taken from my account despite me sending two emails and neither of them being answered and ringing them only to get an answer machine I have still not received any coffee and this is now Wednesday 10 May 2023. They used to give good customer services but this is dismal. Their website shows the company is '10 Westbury Limited' (Trading name is Jamaica Coffee Trading Company) and if you look on the Companies House website it shows their 'Confirmation Statement' is overdue.
UPDATE: Jamaica Coffee Trading Co rang me on Friday 12 May and admitted there had been an error and the coffee had not been sent out to me (I don't know, but this could have been because I ordered online on a bank holiday and their systems noted the order as being completed the same day). JCTC refunded my money for the order and sent out what I had ordered plus an extra pack which I received on Saturday 13 May. Mistakes happen and it is not the mistake that causes a lasting problem it is how it is handled and JCTC have now kept me as a customer.
10 May 2023
Unprompted review
Reply from Jamaica Coffee Trading Co
Thanks AL Gent :) things happen and we are happy it was resolved swiftly :) have a great day and thanks again .
Reply from Jamaica Coffee Trading Co
thanks Anthony, lets see what we can do on the prices .
Awesome coffee
Awesome coffee. Quick delivery and beautiful authentic packaging. Will order again, never had coffee as good!
18 March 2023
Reply from Jamaica Coffee Trading Co
Thanks Miss Morris
Poor Customer Service & Questionable Trading Standards!
Terrible customer service! 30th March, phoned Jamaica Coffee Trading Co on: 0207-1172-919 to enquire about making my first ever order and to ask why the business shows as DISSOLVED on UK Company House? The fellow who picked up responded aggressively, defensive and refused to provide more info. I only wanted to put my mind at rest before spending nearly £200 with them and I'm glad I called up and didn't just make the online order. Something, about this company's trading doesn't add up and I'd like to know why??
30 March 2023
Unprompted review
Reply from Jamaica Coffee Trading Co
Thank you for your feedback Kenny.
I am the person you spoke to today.
I am still not sure why you wanted so many details from us including Companies House details.
We need to be vigilant in these modern times. We don't sell anything for £200. it's possible you may have called the wrong number ? That can happen sometimes.
Thanks for your feedback.
All the best for the future.
Kindest regards,
Edward
Reply from Jamaica Coffee Trading Co
thanks Mr Mckenzie
Excellent Service
First time using Jamaica Coffee Trading Co and it was fab. Coffee arrived as expected, well packaged with certificate of authenticity and date coffee was ground, so excellent overall
24 February 2023
Reply from Jamaica Coffee Trading Co
Thanks Anthony we hope to see you online again soon
From ordering on a Monday and getting…
From ordering on a Monday and getting it 2 days later brilliant and a note telling me what time it was roasted and receiving a certificate of trueness from where it was grown keep up the good work lads will be ordering soon
16 January 2023
Reply from Jamaica Coffee Trading Co
Thanks Alan, JBM Coffee is our life. Great to know we share it with other people. Have great weekend :)
Fast delivery
Fast delivery, great product.
Could only be improved if packaging was plastic free.
22 December 2022
Reply from Jamaica Coffee Trading Co
Thanks Richard , we are now putting the boxes inside postal bags instead of shrink wrap. Its less plastic and the box is still protected from the elements in transit.
Excellent coffee with service to match
Excellent coffee with service to match.
Buy some, you won’t regret it !
5 December 2022
Reply from Jamaica Coffee Trading Co
Thanks Mark , happy new year when it comes :)
Absolutely amazing coffee
Absolutely amazing coffee. Came with certificates and further discounts! The second I’ve opened the box, aroma was incredible!!! Really fast delivery, superb service. Highly recommended.
22 December 2022
Reply from Jamaica Coffee Trading Co
Thanks Joanna , happy new year , thanks for your support over many many years :) xoxo
Review mail arrived but no Coffee yet!!
27 December 2022
Reply from Jamaica Coffee Trading Co
Hi Roger we are so sorry your order has not arrived as yet . We have just issued a full refund for your order.
Possible that is has been delayed due to the timing of when the order was placed so close to Christmas.
We hope this helps and once again please accept our apologies for any inconvenience caused.
Edward Fraser
jctc
Great price and prompt delivery
9 December 2022
Reply from Jamaica Coffee Trading Co
thanks Alison happy Christmas
The best coffee in the world .....
The best coffee in the world combined with quick delivery made this a great experience.
19 December 2022
Reply from Jamaica Coffee Trading Co
Thank you Michael , happy Christmas
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