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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, efficiency, and helpfulness, making the entire process smooth and stress-free. People frequently highlight the excellent service, noting the careful handling of belongings, timely deliveries, and well-organized operations, whether for removals or storage. The user experience is often described as seamless, with many appreciating the clear communication and support from the office team. However, some customers also noted issues with product condition, reporting damages to furniture and other items during transit or storage. A few other people also felt that the reassembly of furniture was not always handled correctly, and in some isolated cases, there were issues with items not being accounted for from storage.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

Users describe positive interactions with service, highlighting the efficiency, professionalism, and... See more

User experience

Customers had positive experiences with user experience. Many reviewers describe the process as easy, smooth,... See more

Delivery service

People report positive experiences with delivery service. Customers frequently praise the promptness,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers were pleased, noting items remained in... See more

Based on these reviews

Rated 5 out of 5 stars

Recently had James & Aaron support with moving all our things into storage and honestly couldn't fault them. They were so efficient, super thorough - I hardly lifted a finger. Also Emma was a dream wi... See more

Company replied

Rated 5 out of 5 stars

Chris and Marlon were incredible. They made my life SO much easier by efficiently m taking inventory and safely loading up all my belongings in under an hour. They were friendly and professional. Than... See more

Company replied

Rated 5 out of 5 stars

JamVans go above and beyond, and compared to other storage companies, they are the best! It is an excellent team effort, which includes Jake, and Martin, and twice we have been extremely fortunate t... See more

Company replied

Rated 5 out of 5 stars

Brilliant service. Collection and drop off were super easy, well organised and efficient. I had my items in storage for around 2years and they were returned in same condition as originally stored. Ver... See more

Company replied


Company details

  1. Storage facility
  2. Self storage facility

Written by the company

Jam Storage is a modern collect-store-return storage and moving service designed to make space simple. We come to you, carefully collect your items, store them securely, and return them whenever you need, no trips to a storage unit, no heavy lifting, no hassle. From single items to full moves, our process is streamlined, transparent, and built around convenience. With professional handling, secure facilities, and flexible scheduling, Jam Storage gives you back space and peace of mind. We collect. We store. We return. Storage and moving - done the modern way.


Contact info

4.9

Excellent

TrustScore 5 out of 5

453 reviews

5-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Move From London To Amsterdam

We used these guys to move from London to Amsterdam. The process on the London side was very smooth and pleasant. The team showed up on time, packed quickly and efficiently. The guys were friendly and in a good mood. Can highly recommend their services!

17 June 2024
Unprompted review
JamStorage logo

Reply from JamStorage

We are pleased to hear your move went smooth, best wishes in Amsterdam!

Rated 5 out of 5 stars

Consideration

Hi
Both Ryan and Liviu were very polite, kind and gave their best in securing and collecting the boxes and other stuff.
The two guys worked hard, effortlessly and efficiently in loading the boxes into the van in an hour.
My heartfelt thanks go to both of them.🙏

13 June 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your review, the team work hard to provide a great service

Rated 5 out of 5 stars

Efficient and friendly

Liviu and Ryan were very fast, friendly and punctual. Loved the service they provided!

12 June 2024
Unprompted review
JamStorage logo

Reply from JamStorage

We are pleased to provide you with a great service, thank you for your review

Rated 5 out of 5 stars

Josh and Ross were great

Josh and Ross were great! Super friendly and helpful working to offer support wherever it was needed. They really put me at ease - I couldn’t recommend them enough.

8 June 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for taking the time to review us!

Rated 5 out of 5 stars

Owen, Martin, and Ernis are the best!

Owen, Martin, and Ernis are the best! Their professionalism and politeness made my visit smooth and pleasant. Owen has been communicative and supportive all throughout the process too. Jamvans has a great team, I’ve recommended their services to all my friends!

9 May 2024
Unprompted review
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Reply from JamStorage

Thank you for taking the time to review us - Its great to see the team provided you with a professional service and you experienced was smooth - Have a wonderful weekend

Rated 5 out of 5 stars

Friendly team

Friendly team - super communicative.

31 May 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for taking the the time to review us, its good to see we provided a 5 star service

Rated 5 out of 5 stars

Excellent and professional movers!

Excellent and professional movers!

13 May 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for taking the time to review us - we pride our team being professional movers, have a great weekend

Rated 5 out of 5 stars

my experience …was first class

i had your guy turn up friendly and very efficent and helpful.was so quick and easy i would recomend them to anyone first class service .

13 May 2024
Unprompted review
JamStorage logo

Reply from JamStorage

We are pleased to hear you experience our first class service, thank you for taking the time to review us

Rated 5 out of 5 stars

Professional, Efficient and Friendly Service!

Ollie and Josh made my move smooth and easy. From start to finish, their professionalism and efficiency were outstanding. They were careful with my belongings, and friendly throughout the process. Look for no else! Highly recommended!

10 May 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for taking the time to review us, ,we are pleased to hear the team took care of your belongings and made your move smooth and easy! - Best wishes in your new home

Rated 5 out of 5 stars

Great guys

Great guys! Very professional and easy to work with.

3 May 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your review

Rated 5 out of 5 stars

Move To Thailand

We were so very happy with the work that Michael, Oliver and Ryan did for us. This included checking and sealing packing box’s ; wrapping prints and pictures and even packing an oil painting we had. They were so very helpful and were very knowledgeable about any questions asked.
I would strongly recommend them to anybody looking for a company to handle all aspects of removal to an overseas country, in our case Thailand.
They take a lot of stress from us in this very important move.
Nicholas and Nissan

3 May 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your review - We are pleased the team were able to show case their knowledge and experience during your move. We strive to take away the stress of moving making it a positive experience for our clients, we wish you all the best in your new home.

Rated 5 out of 5 stars

Jamvans making moving simple and stress free!

Had a fantastic experience with JamVans, everything was super simple and straightforward and made my moving day completely stress free! Owen from head office was easy to reach and communicative. Our delivery men Jake and Liv were also so helpful and kind! Couldn’t recommend the service more.

20 April 2024
Unprompted review
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Reply from JamStorage

Thank you for your feedback - At JamVans we strive for a stress free move. Best wishes in your new home

Rated 5 out of 5 stars

Incredible and friendly team

Incredible and friendly team, managed to get an extremely heavy cabinet up 4 flights of stairs - very impressive! Highly recommend to anyone and everyone x

19 April 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your feedback - the team are so experienced with heavy lifting and stairs, we are pleased your move went well.

Rated 5 out of 5 stars

Timely and helpful

Very satisfied with the service provided by JamVans. From the initial consultation with Owen who helped me pick the right storage unit size (and who was very helpful in re-scheduling the delivery time) to the pick up and delivery of my items by Rio and Ross, they were clear in their messages, prompt on the schedule arrivsl time, and helped me get my personal items out of the first flat and into the 2nd flat to different rooms.

Hopefully I will not have to move anytime soon, but if I did, I am definitely choosing them for my storage and transport.

12 April 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your feedback, we are pleased the service provided was positive and we always welcome returning customers!

Rated 5 out of 5 stars

Personable, efficient and professional service from start to finish

From end to end a great experience. Easy booking and virtual surveying process - iterative with my family plans on a multi day move (accommodating baby schedule and cat relocation).

On the day(s) themselves the team were fantastic. Great leadership from Josh (old) and Michael - communicative friendly and pragmatic throughout - and the team (with whom there was great continuity over the three days) fantastic. Marlon, Ryan, Jake and Josh (young) were incredibly good at their work packing efficiently and conscientiously - but approached what is a very stressful time moving in an incredibly positive and friendly manner. Every single person on the team struck the right balance of proactivity and making to check in with us that things worked for us. They did.

The team (both on the ground and back at head office) continuously pulled out all the stops to get the job done even as day to day operational complexities were thrown their way. Their extra effort and knowing their had their eyes on getting us moved in to our satisfaction was a huge reassurance on a difficult day.

Thrilled with the service overall. Will use again. Thank you to all of you.

11 April 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your review, we are pleased to hear our team made your move a positive experience positive and your service was efficient and professional - We wish you all the best in your new home.

Rated 5 out of 5 stars

Friendly staff

15 April 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your feedback - we are glad we provided you with a positive experience

Rated 5 out of 5 stars

Excellent service

It can be a difficult to find a removal service and storage solution. But JamVans does it all. Not only were they timely, but they made me feel comfortable and at ease. I really enjoyed the service and would 100 recommend.

14 April 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your feedback, you are right it can be a very difficult task, we are pleased you enjoyed the service we provided.

Rated 5 out of 5 stars

Ross and Ryan, a great team!

Ross Harris and Ryan Harrison were absolutely great! Arrived as promised, took only half an hour to pack up my things then promised me to take care of them. Really nice guys, polite and efficient. Also Kirsty at the office since the first correspondence has been extremely kind and helpful. Thank you so much, highly recommended!

13 April 2024
Unprompted review
JamStorage logo

Reply from JamStorage

Thank you for your feedback, we do have a fantastic team here at Jamvans!

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