JANTHEE L.L.C-FZ Reviews 112

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

Nice Bikinis but how can you be succesfull with such a unfair missleading service and concept? They claim theirselfs FAIR, they claim theirselfs JantheeBERLIN, they claim products made in Portuga... See more

Rated 1 out of 5 stars

Totally bad quality! Goods do not meet my expectations! Very customer-unfriendly conditions. Customer service very unfriendly and not helpful. Reduced goods cannot be exchanged or returned. And that i... See more

Rated 1 out of 5 stars

Shipping has taken over a month, customer service has been unhelpful. I placed my Order November 4th and still nothing has arrived. They suggested I pickup from the distribution centre which could be... See more

Rated 5 out of 5 stars

I've ordered several bikinis from Janthee and (I'm not a huge fan of bikinis, never felt confident or sexy them) and I can say this is the ONLY brand in which I have felt like an absolute goddess. The... See more

Company replied

Company details

  1. Swimwear shop

Written by the company

JANTHEE places special emphasis on quality and fairness and commits itself to collaborating exclusively with certified EU-suppliers. This ensures fair working conditions along its supply chain. All JANTHEE pieces are carefully assembled in Portugal using selected Italian fabrics.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

112 reviews

5-star
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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I absolutely love my Janthee Berlin…

I absolutely love my Janthee Berlin bikini! Shipping was super fast and easy. Overall great experience, great quality! I already want to order my next one.

17 August 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Vivien,

thank you for your feedback. We are happy to hear, that you are very satisfied with your Bikinis. As you may know, we are placing special emphasizes on fair fashion and high quality swimwear. Can't wait to see you in JANTHEE!

xx JANTHEE Berlin Team

Rated 5 out of 5 stars

Worth the hype! Fav swim brand

All time favorite swim brand! I saw this brand all over Instagram, and I can tell that it’s worth the hype 😍 Just placed my 3rd order

11 August 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Hey Stephanie,

thank you for your lovely words! We are happy to hear that you became a JANTHEE Berlin fan and you love the bikinis as much as we do.
Enjoy your bikini!

XX
JANTHEE Berlin

Rated 5 out of 5 stars

Great product & fast shipping

Gifted a set to my girlfriend.
She was in love with the design and quality.
Customer service was great + fast shipping to Greece

11 August 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Hey Love,

thank you so much for your lovely feedback. Our customer service team is always ready to help for anyone with sizing or styling questions.
We are happy that your girlfriend loves our design and the quality.
Thank you for taking your time to write a review.

XX
JANTHEE Berlin Team

Rated 5 out of 5 stars

Good quality and variety of products

find something that matches your preferences and I found what I was looking for! Sexy bikinis & minimal tan lines

1 August 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Elisabete,

Thank you for your lovely review.
We live for minimal tan lines and bikinis in which every customer can feel good.
XX
JANTHEE Berlin Team

Rated 5 out of 5 stars

Nice wearing comfort

This is a bikini that I can 100% recommend. Although it costs a little more, but it is definitely worth it

1 August 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Catarina,

thank you for your time to write us a feedback.
We produce all bikinis in Portugal and make sure that everyone in the supply chain is fairly paid.
Thank you that you support fair fashion!

XX
JANTHEE Berlin Team

Rated 5 out of 5 stars

More Janthee to come

First day wearing my new swimwear and I received so many compliments! I´m definitely back to buy more

30 July 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Bruna,

thank you for your feedback. We are happy that you get many compliments and we hope you feel like a goddess in your new JANTHEE bikini!

With Love
JANTHEE Berlin Team

Rated 5 out of 5 stars

Good quality, great colors, size fits well

The bikini arrived as expected very quickly. It fits very well, both tops and bottoms. The bikini looks very luxurious. Plus point because its a sustainable brand. All in all JANTHEE is my favorite bikini brand <3

24 July 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Paulina,

Thank you for your lovely feedback. We are happy that you like the style and design of our bikinis.
We deliver packages within 1-3 business days in Germany, so our customers can have their order as soon as possible.

Enjoy your JANTHEE Berlin pieces!

XX
JANTHEE Berlin Team

Rated 1 out of 5 stars

It's scam READ CAREFULLY

It's scam.

As many people before me fell for this company and stated that you DO NOT GET REFUND, but just store credits, the same happened to me.
I odered multiple sizes to try on, after you just get free shipments above 200€ and you have to pay for returns on your own, this immediately comes to mind.

YES, its stated in their return policy, but the whole buying experience is purposeful misleading and therefore SCAM. Especially after the items are super pricey and I never experience STORE CREDITS in my whole life (and I order a lot).

YES, they might be a small company that can't afford free returns and shipping, BUT thats a stupid excuse, because they could still offer money return AT LEAST. At all they could be honest that they intend to scam people.

The suggestion to contact via whatsapp for buying advice is just a joke. No one can tell you if it will fit you correctly. And it should for such a high price...

Thats being said: "AS A YOUNG BRAND" with this customer experience they will be insolvent before you can use all your store credits.

I will not get sick to spread this EVERYWHERE I can.

23 July 2022
Unprompted review
Rated 5 out of 5 stars

Good options for bigger bust

Lizza top is so flattering! I have a bigger bust and it gives great support without being mummsy. Love it!

21 July 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Camilla,

thank you for taking your time to write a review about our Lizza Top. We are sure that it will help a lot for girls looking for a top with great support!
Enjoy your JANTHEE Berlin bikini!

With Love
Your JANTHEE Berlin Team

Rated 5 out of 5 stars

Def be back for another bikini

Customer service is very kind and helpful. Took their time to explain to me how their pieces are designed to mix and match. Very happy with my purchase

21 July 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Natalie,

thank you for your feedback on your customer service experience. We are happy that you could find the perfect bikini with help of our Customer Service Team!
Hope to see you in JANTHEE Berlin soon, make sure to tag us!
With Love
Your JANTHEE Berlin Team

Rated 3 out of 5 stars

Room for improvement

What I like: Janthee's swimwear is gorgeous, with very unique patterns and the shine on the fabric is so lovely. I always get compliments when I wear mine!

What I don't like: For the price, I feel the fabric is a bit flimsy. If you have a larger bust/are plus-size, this could be an issue. Also, I feel like at this point in time, if you don't have any plus-size or even average-size models (and just having fit models doesn't count) in your campaigns, you're behind the times. It would be great to see some more representation. It would give more of an idea of how the swimwear looks on different body types, which would be very helpful. However, by looking at the brand's Instagram they don't seem interested in doing anything about this at all.

11 June 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear J.S.,

Thank you so much for taking the time to share your feedback with us! At JANTHEE we really value the opinions of our customers and constantly strive to do better. But - as you can tell - we are still a young brand and have lots to learn.

It’s great to hear that you love our designs and the shiny fabric! We place special emphasis on quality and comfort, and are committed to collaborating exclusively with certified EU-suppliers who ensure fair working conditions along our supply chain. Moreover, we only source the most premium Italian fabrics on the market, making JANTHEE more durable and sustainable, so you can enjoy your JANTHEE for several seasons.

In terms of the diversity and inclusivity of our campaigns, we really take your feedback to heart and thank you for your insights. Over the past few months, we have taken steps on our website to include more sizes and provide insights for girls wearing bigger sizes. We aim to implement similar steps across our social media content and campaigns. So, thank you for being patient with us.

Should you have further comments or questions, feel free to reach out to our team via Email or WhatsApp.

XX
Your JANTHEE Berlin Team

Rated 1 out of 5 stars

Do not shop from this place!!

Do not shop from this place!!! SHIPMENT COST IS ON YOU FOR EXCHANGE&RETURNS. NO REFUND OF MONEY FOR RETURNS, JUST STORE CREDIT!!! I wanted to make an exchange since I needed the bikini top a size bigger. But for exchange, you have to pay for the return of the item that did not fit, but also pay for the shipment again for the new size. Since I didn't want to pay the shipment cost, in total 3 time, I wanted to return the item. But for returns, you also have to pay the shipment cost yourself and they don't even give you a refund, but just store credit. DO NOT buy from this overpriced company with unacceptable return/refund policy.

9 May 2022
Unprompted review
Rated 5 out of 5 stars

OMG I'm addicted!!

OMG, most amazing bikini ever!! I'm so so happy. It fits perfectly and the quality is amazing. Not gonna be my last for sure.

16 March 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Ana,

Thank you for taking the time and write us a feedback. We are so happy that you love our shiny Italian fabric. Our goal is to make everyone feel the best when they are wearing a JANTHEE Berlin Bikini. Hope to see you in JANTHEE Berlin soon, make sure to tag us!

With Love
JANTHEE Berlin Team

Rated 5 out of 5 stars

The only swim brand I trust

I have in total 3 bikinis of Janthee, and these are not my last.
Their shiny fabric and unique prints are to die for. I am currently in Hawaii, not a day goes by that I’m not asked about my bikinis. Love the brand

7 March 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Lena,

Thank you for your lovely words. We are so happy that you love our shiny Italian fabric. Hope to see you in JANTHEE Berlin soon, make sure to tag us! Enjoy Hawaii!

XX
JANTHEE Berlin Team

Rated 5 out of 5 stars

Love the quality and fit, my 3rd order

Just received my 3rd order and I am in love with the new collection. It’s actually my third order, and this time I shipped it to Bali, where I am based now. Even though we had a shipping delay due to covid, the waiting time was worth it! 😍👌🏽
It feels amazing to be able to wear fair quality products and fair fashion, which is still sexy and stylish. Hard to find.
Btw I always go size up on tops, JANTHEE tops run cheeky, and I prefer more coverage. If you like more coverage, I would def recommend to go size up.

7 March 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Lis,

thank you for taking time to write us a feedback. We are happy to hear that you fall in love with JANTHEE Berlin.
We are sorry that your order was delayed, unfortunately we cannot influence the shipping time of any carrier, but we are glad to hear that the waiting time was worth it. We happily assist our customers if they experience a delay with their order. Our goal is to create bikinis that compliment all bodies and are sexy and supportive as well.
We also recommend to go one size up for anyone, who is in favor of more coverage.
Enjoy all of your JANTHEE Berlin bikinis and have fun in Bali!

With Love
Your JANTHEE Berlin Team

Rated 1 out of 5 stars

Terrible experience

Terrible experience. I purchased a bikini for >140€. After wearing it a few times in the sea, the color of the golden applications came off and discolored part of the bikini itself and other clothing items.
I emailed the customer support about this and send them pictures to proof the bad quality. After a while I received an email that according to the production team it is allegedly not possible that this happened and I wouldn't receive a refund. After complaining about this, I was then offered a store discount, but only for the bikini bottom. I complained about this again and was then told to text the founder via WhatsApp - which is very unprofessional in my opinion. She didn't reply to several of my messages in over a week. Then she texted me that what happened to my bikini wasn't possible if "handled correctly" - whatever this means -and they would only offer a partial refund.
Honestly, every 20€ H&M bikini had a 10 times better quality than the Janthee bikini, not to mention the horrific treatment of customers.
If you want to be a "luxury" brand, then you need to sell the highest quality products and you need to have a MUCH better customer support in place.
I wouldn't recommend anybody to buy there.

7 February 2022
Unprompted review
Rated 5 out of 5 stars

Amazing quality & fit! Customer service responds immediately!

I just received my JANTHEE order and am more than happy! I already own a JANTHEE bikini but wanted to get one of the new collection for my next trip and I have to say the color and material are just amazing! Even though the tops don't have pads they give so much support and I am amazed by the many ways you can wear the items. That way you only need to bring one bikini on vacation to create many different looks!

As the bikinis are known to be cheeky I wasn't sure which size I should take. The customer service responded immediately and answered all of my questions. I was able to order the same day and the delivery was so fast, I got my bikini the next day! And it fits perfectly!
I really can't wait to wear this bikini on holiday and am already thinking about which one I will order next!

3 February 2022
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Sarah,

thank you for your feedback and for the nice words. We are glad to know that you are a proud and happy owner of more JANTHEE Berlin sets. Our bikinis are designed to feel good in them and aim to provide the most flattering look for all women.
We provide assistance from Monday-Friday in working hours and we usually answer within 24 hours. Happy to help our customers with any questions per Email, WhatsApp and even on Instagram.

Thank you for supporting fair fashion!

With Love
JANTHEE Berlin Team

Rated 5 out of 5 stars

HAPPY:)

I just received the Kelsey top and Stella bottom and I have to say I am in love with the quality and the fit. It suits like a second skin. Can not wait for my vacation to wear my new pieces! Just happy!

19 August 2021
Unprompted review
Rated 5 out of 5 stars

I feel like a goddess in these suits.. HIGH QUALITY

I've ordered several bikinis from Janthee and (I'm not a huge fan of bikinis, never felt confident or sexy them) and I can say this is the ONLY brand in which I have felt like an absolute goddess. The material is extremely high quality and worth every penny! I now actually look forward to bikini season and I always get tons of compliments when I wear the suits.

11 July 2021
Unprompted review
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Reply from JANTHEE L.L.C-FZ

Dear Rhea,

Our goal is to make women feel the most comfortable in their own skin while wearing JANTHEE Berlin bikinis. All we want is to share this confidence with everyone who decides to put their trust in JANTHEE and purchase a bikini that we have carefully designed and created.
Thank you for supporting fair fashion!

With Love
JANTHEE Berlin Team

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