Upon purchasing the above mentioned item, japan-figure cust service caught up to me and notify me that it was a 2nd hand goods consignment. I asked for pictures or video of the speed checker that... See more
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Review summary
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What people talk about most
Reviews shaping this summary
While searching for a specific Nendoroid figure, I stumbled upon this site at some point. I was pleasantly surprised and overwhelmed by the selection; the item I’d been looking for for a while was eve... See more
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Ordered a metal puzzle to the UK. Shopping experience and site were very good, received lots of updates on progress, and parcel was delivered way faster than I was expecting (about 2weeks with the no-... See more
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Great selection of figures at good prices. I was surprised that the shipping box was wrapped in bubble wrap, but there was no padding inside the box itself, except for one figure that had a thin layer... See more
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Company details
Written by the company
Japan Figure is a leading company based in Japan that specializes in exporting premium Japanese Figures. With a rich cultural heritage spanning centuries, Japan is well-known for its captivating comic books (manga) and anime, which have become integral components of modern Japanese culture. These imaginative and enthralling works have gained widespread recognition, garnering a passionate following that extends far beyond Japan's borders. This global fascination with manga and anime has led to an increased interest in the intricate and detailed figures that bring beloved characters to life, offering fans a tangible connection to their favorite stories and characters. At Japan Figure, our mission is to bridge the gap between the enchanting worlds of manga and anime and the real world, enabling fans to experience the uniqueness and artistry of their favorite characters in a tangible and accessible form. Our expertly crafted figures provide a window into the mesmerizing narratives and fantastical settings that have captured the hearts of millions, allowing collectors to bring a piece of these worlds into their own homes. Our extensive range of figures caters to the diverse tastes of enthusiasts, ensuring that everyone can find a piece that resonates with their own interests and passions. In addition to bringing you meticulously designed and exquisitely crafted figures, our team at Japan Figure is committed to providing exceptional customer service. We understand the importance of timely delivery and careful packaging to ensure that your cherished collectibles arrive in perfect condition, ready to take their place in your collection. Our dedication to quality extends beyond the physical product itself, as we also strive to create a seamless and enjoyable shopping experience for our customers. Moreover, Japan Figure recognizes the cultural impact and importance of manga and anime in today's global society, and we are proud to play a part in sharing this rich and vibrant art form with the world. By choosing Japan Figure, you are not only investing in a beautiful piece of Japanese art but also supporting a company that values the creative expressions and storytelling that define manga and anime. As we continue to expand our offerings, we are always seeking out new and innovative ways to bring the magic of manga and anime to life for our customers. From limited edition figures to collaborations with renowned artists, Japan Figure is committed to providing a diverse and ever-evolving selection of high-quality collectibles for fans of all ages. Let Japan Figure be your gateway to the enchanting world of Japanese figures, where the magic of manga and anime comes alive in stunning detail. Immerse yourself in the captivating stories and unforgettable characters that have made Japanese culture a global phenomenon, and let us help you build a collection that reflects your passion for the extraordinary world of manga and anime.
Contact info
Fukuoka, Minami-ku, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- 09063972553
- info@japan-figure.com
- japan-figure.com
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 72% of negative reviews
Typically replies within 1 week
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Great experience good sellers just took…
Great experience good sellers just took a little long
19 June 2026
Unprompted review
Reply from Japan Figure
Dear Edge Henderson,
We hope you are having a wonderful day!
We are incredibly grateful for the kind review you shared about your recent shopping experience with us. Knowing that you found our team to be good sellers and had a great experience overall truly motivates us!
Thank you so much for your amazing support and patience. We are honored to have you as our customer and look forward to providing you with an even better and faster experience next time!
Best regards,
Fast and great quality
Quick delivery, package was in great condition, loved the figures!
8 June 2026
Unprompted review
Reply from Japan Figure
Dear Samantha Cougill,
Thank you so much for sharing your wonderful feedback with us! We are absolutely thrilled to hear that your package arrived quickly and in great condition.
Knowing that you love the figures brings a huge smile to our team's faces! We always put a lot of care into packing these precious items safely, so hearing that they made it to you perfectly is the best reward we could ask for.
Thank you once again, and have an amazing day filled with joy!
Best regards,
I order a Tamiya RC Model Kit
I order a Tamiya RC Model Kit. It was save packed. The kit arrieve me (Germany) without any damages. The shipping time was good. Over all a good shopping experience.
30 May 2026
Unprompted review
Reply from Japan Figure
Dear Markus Haidysek,
Thank you so much for taking the time to share your wonderful shopping experience with us!
We are deeply grateful for your trust and support. It was an absolute pleasure serving you, and we hope you have a fantastic time building and enjoying your new RC model!
Thank you once again, and we wish you a wonderful day!
Best regards,
Great customer service and really quick delivery
Great prices and excellent customer service and quick delivery, plus your kept updated really well on the status of your order
30 May 2026
Unprompted review
Reply from Japan Figure
Dear rosemary,
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you are happy with our prices, delivery speed, and customer service. Keeping you well-updated throughout your order's journey is always our top priority, and it means the world to our team to know we hit the mark.
We look forward to serving you again on your next order! Have a fantastic day.
Best regards,
Item was exactly as advertised
Item was exactly as advertised. Great details. Had a bit of a shipping issue but it was resolved and my package was delivered in great condition. Good communication with Japan Figure.
18 May 2026
Unprompted review
Reply from Japan Figure
Dear Steven Hancock,
Thank you so much for taking the time to share your experience with us!
We are incredibly grateful for your kind words regarding the product and our communication. And we are so glad to hear that your package arrived safely and in great condition.
It was an absolute pleasure serving you, and we hope to welcome you back to our store again soon!
Best regards,
Amazing costumer service
Amazing costumer service, fast delivery and the product arrived in the best condition. Would definitely recommend to anyone.
1 June 2026
Unprompted review
Reply from Japan Figure
Dear Josue Munoz,
Thank you so much for your incredibly kind words and for sharing your wonderful experience with us. We are absolutely thrilled to hear that your order arrived quickly and in perfect condition. Knowing that you are satisfied with our customer service truly motivates our entire team to keep doing our best.
We really appreciate your recommendation to others and look forward to welcoming you back to our store in the near future. Wishing you a fantastic day ahead!
Best regards,
Good and realiable
23 May 2026
Unprompted review
Reply from Japan Figure
Dear Eric Sumantri,
We hope this email finds you well.
We have just received your review and wanted to express our sincere gratitude for your kind words! Hearing that you found our service "Good and reliable" means the world to our entire team.
Thank you once again for your trust and support. We look forward to welcoming you back for another great experience in the future!
Warmest regards,
Reply from Japan Figure
Dear Corbinian Köhler,
We hope this email finds you well.
We have just received your wonderful feedback and want to send a big thank you from our entire team! Seeing your compliments on our customer service and fast delivery truly made our day.
Thank you once again for your trust and for taking the time to leave us a review. We look forward to serving you again in the future!
Warmest regards,
Excellent prices and promos
Excellent prices, the always have some sort of discount coupon promos, shipping super fast. Recommend to select the gift wrap option.
6 June 2026
Unprompted review
Reply from Japan Figure
Dear Gilbert Miranda,
We hope this email finds you well.
We are so glad to hear that you enjoyed our pricing, discount promotions, and fast shipping service. We also noticed your lovely recommendation regarding our gift wrap option—thank you so much for highlighting that feature! It means a lot to us to know that these efforts are making your shopping experience special.
Feedback like yours is what drives us to keep providing the best possible service every day. It was an absolute pleasure serving you, and we look forward to welcoming you back to our store very soon!
Thank you once again for your support and for being a wonderful customer.
Warmest regards,
Reply from Japan Figure
Dear Darim Kpa,
Thank you so much for your wonderful update! We are absolutely thrilled to hear that your package arrived safely and that you were pleased with the quality of our packaging.
Thank you once again for shopping with us and for taking the time to share your feedback. We look forward to serving you again in the future!
Best regards,
Problem with delivery but Japan figure…
Problem with delivery but Japan figure sorted the problem efficiently, even though it was a carrier issue.
They really looked after the whole process.
Excellent service.
1 June 2026
Unprompted review
Reply from Japan Figure
Dear Customer,
Thank you so much for taking the time to share such a kind and wonderful review with us!
We are absolutely thrilled to hear that you were pleased with how we handled and efficiently sorted out the delivery issue. While courier mishaps can unfortunately happen, please rest assured that we always consider it our top priority to look after our customers and ensure your packages are fully protected throughout the entire process.
We are so grateful to have you as our customer. Should you need any assistance with future orders or have your eye on another collectible, please never hesitate to reach out to us.
Wishing you a wonderful day ahead!
Best regards,
Order confirmed
Order confirmed, payment authorized, then unilaterally cancelled by the seller citing a pricing error. Very disappointing experience. This falls far short of the reliability, commitment and customer respect that one would expect from a company presenting itself as a serious Japanese retailer.
2 June 2026
Unprompted review
Out of Stock Items
Very much looking for a number of products which I paid for and Order Confirmed to find one week later when receiving an email that the items were Out of Stock. I placed the order on 6 May and as at 31 May still no refund for the money I paid for items. Not entirely happy with a site that says items are available, wait a week and then be told they are Out of Stock and slow to refund. I wouldn't shop here again.
6 May 2026
Unprompted review
Still waiting was told around may 20th…
Still waiting was told around may 20th for my etb 😒😒 starting to feel like it was scam 250 bucks still waiting
1 April 2026
Unprompted review
Reply from Japan Figure
Dear Mob Sa,
Please accept our most sincere apologies for the frustration and delay you have experienced with your order. We completely understand how stressful it is to wait for a high-value purchase of $250, and we take your concerns very seriously.
We want to look into this and resolve it for you immediately. However, when searching our system using your display name, we unfortunately could not locate any matching orders. Without your specific order details, it is difficult for us to proactively check the status and provide you with the accurate update you deserve.
Could you please kindly reach out to our customer support team directly at [info@japan-figure.com] and provide us with your Order Number?
As soon as we receive your email, we will make it our top priority to track down your package, and give you a clear solution.
Once again, we are deeply sorry for this inconvenient experience and any anxiety it has caused. We are fully committed to making things right and look forward to hearing from you soon.
Best regards
Reply from Japan Figure
Dear Cammy Ramos,
Thank you from the bottom of our hearts for your incredibly kind words and support!
Hearing that our store has become your favorite website and that you highly recommend us truly means the world to our entire team. It is the absolute best reward we could ever ask for, and your feedback genuinely brightens our day!
We look forward to welcoming you back for many more wonderful shopping experiences in the future!
Have a truly fantastic day ahead!
With our warmest and most sincere thanks,
Great selection and service
Great selection, ordering and shipping experience always goes well. If needed, customer service is pro-active and on top of things!
5 May 2026
Unprompted review
Reply from Japan Figure
Dear Douglas Hopkins,
Thank you so much for your amazing and heartwarming feedback!
We are absolutely thrilled to hear that you consistently enjoy our product selection, as well as your ordering and shipping experiences. Our customer support team always strives to be proactive and closely follow up on every situation to assist you best, so knowing that our efforts are helpful to you truly means the world to us!
Thank you once again for your incredible and continued trust in us. We look forward to serving you with the best service on your next orders!
Best regards,
Great product
Great product, fair price, fast delivery and reliable tracking information
14 May 2026
Unprompted review
Reply from Japan Figure
Dear Simon Berthelette,
Thank you so much for your fantastic feedback!
Providing a smooth and reliable shopping experience is always our top priority, and your kind words truly mean the world to our team!
We look forward to serving you again soon on your next order. Have a wonderful day ahead!
Best regards,
would def recommend
the shipping was really fast, it came earlier than i expected it to & i live in the US so that’s amazing, customer service was also great, i wanted to make sure they had the figure in shop before buying & they got back to me within a day & were very nice. overall lovely experience would definitely buy from them again im super happy with the figurine too <33
25 May 2026
Unprompted review
Reply from Japan Figure
Dear Emily Reyes,
Thank you so much for taking the time to share such a heartwarming and detailed review with us!
We are absolutely thrilled to hear that your figurine arrived earlier than expected in the US and that you love it so much.
Your kind words and lovely feedback truly mean the world to all of us. We cannot wait to welcome you back to our shop for more wonderful experiences in the future!
Thank you once again for your amazing support. Wishing you a wonderful day ahead!
Best regards,
Amazing Experience
Amazing Experience, Flawless checkout and Fast international shipping
Packaged Safely and arrived Mint
Always fare pricing!
21 May 2026
Unprompted review
Reply from Japan Figure
Dear Abdullah Alrujaib,
Thank you so much for your wonderful review!
We are absolutely thrilled to hear that you had a flawless experience with us, from checkout to the fast international shipping. Ensuring your items are packaged safely and arrive in mint condition at a fair price is always our top priority, and we are so glad we met your expectations!
We truly appreciate your support and look forward to serving you again soon.
Best regards,
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