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Rated 5 out of 5 stars

Japan Crate lets us reconnect with Japan right from our living room. Though we’re miles away, every crate makes it feel like we never left. It’s the food that transports us, and Japan Crate does it pe... See more

Company replied

Rated 3 out of 5 stars

Your shipping has improved since a couple years ago. Maybe our expectations are different since we lived in Japan for several years and could buy what we wanted from the local stores, but we've only l... See more

Company replied

Rated 5 out of 5 stars

Wether you prefer candies or food, gachas, cute things or stationery, you'll be pleased! Thats what I like with Japan Crate. The other cool thing is their Instagram account wich I find really nice... See more

Company replied

Rated 2 out of 5 stars

I live in Europe so had to declare it and pay extra fees on top of the pricy 50 dollar price. I've ordered other japan snack creates that had actually popular Japanese sweets and snacks. This one was... See more

Company replied

Company details

  1. Food, Beverages & Tobacco

Information provided by various external sources

The fun of Japan brought to your door through delicious Japanese candy and snacks. Try anything from Cheesecake Kit Kats to DIY Sushi kits.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

hi there

hi there! i’m entering the giveaway and i haven’t bought anything from you before, but i have heard lots of good things!!

19 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Mary! Please do try to subscribe to one of our crates. We have lots of promotions going on! Visit our IG and you'll find tons! Have a great day! (* ̄▽ ̄)b

Rated 5 out of 5 stars

Awesome Customer Support and Items

I didn't order before, but i really want to! first of all, i love how japan crate is so generous for doing a giveaway this big! i mean, im sure they are really popular with their delicious looking snacks and affordable prices, it really amazes me how charitable they are! second of all, im sure everyone that ordered got the best snacks, considering all of their snacks look perfect, i don't think you can get a bad order!
You can pick from so many different varieties like stationary, candy, food, cute things or gacha!
So, if you're interested in the Japan culture, i recommend you check out their instagram account and purchase from many different options!

(my english isn't that good its my second language. sorry!! 😅)

19 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Zeynep! Don't just wait (^▽^) Please try to subscribe to one of our crates. We have lots of promotions going on! Visit our IG and you'll find tons! See you soon.
(* ̄▽ ̄)b

Rated 5 out of 5 stars

I LOVE IT!

I LOVE IT!! Its things i can't get anywhere else!

14 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Leticia! Your satisfaction is our goal, and we're so glad to hear that you had a great experience with our product. Thank you for your kind words, and we look forward to serving you again soon. (^▽^)

Rated 5 out of 5 stars

There is something for everybody !

Wether you prefer candies or food, gachas, cute things or stationery, you'll be pleased!
Thats what I like with Japan Crate.
The other cool thing is their Instagram account wich I find really nice so go follow them if you're interested in Japan !

9 March 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Lihyt! It brings us joy to know that you enjoyed our treats! We are happy to hear that your experience with us was a positive one. Thank you for your trust, and we look forward to continuing to serve you. Have a great day! (〃^▽^〃)

Rated 5 out of 5 stars

I cancel my crate like once a year but…

I cancel my crate like once a year but I always come back soon after because I’m just always so happy when my crate arrives. I love Japanese snacks and this is just always the perfect mix. So yeah I’d rather be broke and happy than wealthy and without my crate

26 April 2022
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Marisa! It's great to hear that you had a positive experience with our treats! We are thrilled that you love them and we can't wait to continue serving you. Thank you for your trust and support, have a great day! (⌒‿⌒)

Rated 4 out of 5 stars

Great posts and a variety of products to choose from!!

While I've never had the luxury of purchasing a crate myself, I definitely intend to in the future! Their social media posts are so exciting, and along side posting regularly, they always seem to have lots of different crates, so there's something for everyone! They also have many events with a variety of different themes such as Pokémon or the current Sakura event going on, with appropriatly themed goodies! Great for yourself, or even opening crates with friends where you can try out the snacks together!

19 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hiya there! Thank you for your feedback! We're glad to hear that you enjoy our products and we hope you'll continue to shop with us in the future. Have a wonderful day! (*^‿^*)

Rated 5 out of 5 stars

The artworks on the crates are amazing!!

My sister and I love to buy Japancrates together. Recently the boxes have beautiful printed artworks- we can’t bring ourselves to throw away the empty boxes!! I recommend Japancrate, its exciting for all ages- and its best to share with family and friends ❤️❤️

19 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Basil! It's wonderful to hear that you're enjoying our product and that your experience has been positive. Thank you for your support, and we're excited to continue serving you. (〃^▽^〃)

Rated 4 out of 5 stars

Though the snacks can never be to…

Though the snacks can never be to everyone's tastes, i have discovered so many new unique sweets to enjoy over the months, and the boxes are so cute!!

18 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Luna! Thank you for taking time to leave us this kind review! We appreciate you very much! Have a great day!(*^‿^*)

Rated 5 out of 5 stars

LOVE IT

LOVE IT!
super awesome, super cute, I JUST LOVE IT

18 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Kaito! Your positive feedback made our day! We are glad to hear that you had a great experience and we are excited to continue serving you with our treats. Thank you for choosing us and have a great day! (o_ _)ノ彡☆

Rated 4 out of 5 stars

Great content, love Japan!

Great content, and always making me want to go to Japan, every time I see their content I just feel excited cause I'm going really soon.

18 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Andres! We're so glad you love the treats! It's always a joy to hear that our customers are happy with their purchases. Thank you for your kind words and support. (⌒‿⌒)

Rated 5 out of 5 stars

Thanks for that discovery!

It was my first time ordering japan stuff, and far from being deceived, It has been a beautiful discovery, a lot of authentic products that arrived quicker than expected, I couldn’t ask more for a first experience, the quality of the products and the diversity of the boxes are really insane and I will certainly continue buying more craft in the future !

16 February 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Benjamin! Thank you for taking the time to share your positive experience with us! We are excited to continue serving you. Have a great day and thanks for choosing us! (^▽^)

Rated 5 out of 5 stars

Super yummy products for everyone !

I was lucky enough to receive a Japan crate from a loved one , not one thing was left in the box by the end of the week! Everything was so good from the candies to chips! Definitely recommend and will be buying more asap

25 March 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Anthony! Your positive feedback made our day! We are glad to hear that you had a great experience and we are excited to continue serving you with our treats. Thank you for choosing us and have a great day! (o_ _)ノ彡☆

Rated 5 out of 5 stars

I highly recommend Japanese Crate!! (Not a bot)

Oh my god, I have purchased a Japanese crate for my birthday as a treat to myself and I was blown away by their quality and affordability. Not only the candies has a variety in taste, but they also have a really cool packaging that i like to keep in my room. Plus, the customer service was amazing - they were super helpful and friendly throughout the entire process. I highly recommend this business to anyone in need of some great quality Japanese candy!

3 February 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Wadha! We are thrilled that you love our treats! Thank you for taking the time to share your experience with us, and we look forward to continuing to provide you with the best treats around. Have a great day and thanks for trusting us! (^▽^)

Rated 5 out of 5 stars

AMAZING TREATS FOR YEARS

The first time I ever ordered from Japan Crate was after my sweet 16 in 2016. I LOVED it so much. I was instantly hooked. It’s such a great array of Japanese treats, goodies and collectibles! I highly recommend to ANYONE. I cant wait to order more!

18 July 2022
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Isabella! Thank you for your kind review, we're glad to hear that you love our treats! We appreciate your business and we are excited to serve you again soon. Have a great day and thanks for trusting us! \(^▽^)/

Rated 5 out of 5 stars

Japan crate is an extraordinary experience

Japan crate is an extraordinary experience because they put so much effort and care into their content, even online!

17 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Millena! Thank you for your kind words and for trusting us with your purchase. We're delighted that you're enjoying our treats, and we look forward to continuing to serve you in the future. (o_ _)ノ彡☆

Rated 5 out of 5 stars

What a great product!

The lost in Japan crate I received was expertly curated! The snacks were delicious, the collectible penguin lamp was super cute, and the booklet made following along a fun adventure!

4 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Jesse! Your positive feedback made our day! We are glad to hear that you had a great experience and we are excited to continue serving you with our treats. Thank you for choosing us and have a great day! (o_ _)ノ彡☆

Rated 5 out of 5 stars

Great products themes and choices

18 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Leen! We are thrilled to hear that you had a great experience! Thank you for sharing your feedback with us. We look forward to continuing to serve you. Have a great day! (⌒‿⌒)

Rated 5 out of 5 stars

Subscriber for 3 years and going!

Have been a subscriber for over 3 years now. At first monthly but I switched to paying for them annually as I was never disappointed. If there was ever something missing or the crate didn’t arrive they sorted it out for me quickly with their amazing customer service

18 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Klaudia! Thank you for your kind words, we're happy to hear that you had a great experience! We are glad that you love our treats and we appreciate your trust in us. Have a great day! (〃^▽^〃)

Rated 5 out of 5 stars

Best service to get local products from Japan

My and friends were finding a store to shop the local snacks from Japan. We know that some snacks are only exclusively available in convenience stores (family mart, seven eleven, etc) which was hard for us to get them. It was happened a year ago, which I couldn’t remember the exact date. But we decided to give it a try and the service was great. A 100% trustworthy. However, the snacks and products on their Instagram account are sick. They are really good at picking stuffs to make us want it more.
Thank you and keep your hard work. I’m waiting to see more reviews from your store.

17 April 2023
Unprompted review
Japan Crate logo

Reply from Japan Crate

Hi Sam! Thank you for your kind words, we're happy to hear that you had a great experience with our treats! We are excited to continue serving you. Have a great day and thanks for trusting us! \(٥⁀▽⁀ )/

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