First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Was happy to find this site selling Japanese products that were familiar from visits to the country. Ordering was straightforward and the company kept in touch about delivery. I will definitely use t... See more
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Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
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I had an excellent experience with Japan With Love. True to their name, everything about their service was handled with such care and kindness. They went above and beyond to take care of my order, e... See more
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Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
817 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 75% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Japan With Love store
Dear Marissa,
Thank you very much for your kind review — we truly appreciate your support.
We have also sent you a discount code as a small token of our appreciation. We hope you enjoy it on your next purchase.
We look forward to serving you again.
Kind regards,
Akihide.
Reliable service
Received my product in a timeline manner. Product matched the description. Still testing on whether it works for me, but of course different products affect people differently. TBD
25 March 2026
Unprompted review
Reply from Japan With Love store
Dear Ryan Khoury,
Thank you very much for your kind review! We’re really glad to hear that your order arrived on time and in great condition.
As a token of our appreciation, we have sent you a discount for your next purchase. We hope to serve you again soon!
Best regards,
Akihide
quality fast shipping
29 March 2026
Unprompted review
Reply from Japan With Love store
Dear Anamaria Bogdan,
Thank you very much for your kind review! We’re really glad to hear that your order arrived on time and in great condition.
As a token of our appreciation, we have sent you a discount for your next purchase. We hope to serve you again soon!
Best regards,
Akihide
Resolved my issue
The team at Japan with love followed up to ensure I was satisfied and continued to remain in touch until received my package. Thank you guys.
24 March 2026
Unprompted review
Reply from Japan With Love store
Dear Kavin Bala,
We are truly touched by your kind feedback regarding your recent experience with us.
It was our pleasure to stay in touch with you throughout the shipping process.
Hearing that you appreciated our follow-up and support means a lot to our entire team. It is customers like you who motivate us to keep improving our service every day.
Thank you so much for your trust and for being a part of our community. We look forward to serving you again very soon!
Warmest regards,
Outstanding
I had an excellent experience with Japan With Love. True to their name, everything about their service was handled with such care and kindness. They went above and beyond to take care of my order, even though it likely cost them more than the purchase itself was worth.
That level of dedication and integrity is rare, and it left a lasting impression on me. I would absolutely recommend them to anyone looking for a reliable and thoughtful shop.
11 March 2026
Unprompted review
Reply from Japan With Love store
Dear Andrea,
Thank you very much for your kind review! We’re really glad to hear that your order arrived on time and in great condition.
As a token of our appreciation, we have sent you a discount for your next purchase. We hope to serve you again soon!
Best regards,
Akihide
product came as estimated and in great…
product came as estimated and in great condition
23 March 2026
Unprompted review
Reply from Japan With Love store
Hello Solenny Kol,
Thank you very much for your kind review! We’re really glad to hear that your order arrived on time and in great condition.
As a token of our appreciation, we have sent you a discount for your next purchase. We hope to serve you again soon!
Best regards,
Akihide
Reliable company
Reliable company and easy to track where’s your order.
24 February 2026
Unprompted review
Reply from Japan With Love store
Hi Miu Ling Wong,
Thank you very much for your kind review and positive feedback.
We truly appreciate you taking the time to share your experience. Your support means a lot to us and encourages our team to continue improving our service.
If you need any assistance in the future, please feel free to contact us.
Best regards
Great service, authentic Japanese products
18 February 2026
Unprompted review
Reply from Japan With Love store
Dear Volchek,
Thank you very much for your kind review and positive feedback.
We truly appreciate you taking the time to share your experience. Your support means a lot to us and encourages our team to continue improving our service.
If you need any assistance in the future, please feel free to contact us.
It has been 15 days.I am trying to…
It has been 15 days.I am trying to contact them but they reply general or auto reply
5 February 2026
Unprompted review
Reply from Japan With Love store
Dear Ryan Parreno,
I am writing to you today to sincerely apologize for the delay and for any frustration you have experienced over the past 15 days. I completely understand that our previous responses may have felt like general or automated replies, and for that, I am truly sorry. This is not the level of service we strive to provide.
Regarding your request, I would like to inform you that our team has officially processed the refund for your order. Depending on your bank's processing time, it may take a few business days for the funds to appear in your account.
Again, we deeply apologize for the inconvenience and the delay in our process. We truly value your patience and hope for the opportunity to serve you better in the future.
If there is anything else you need, please feel free to reach out to me directly.
Best regards
Great service
The product is really great. I've been enjoying it ever since I bought it. Fast delivery and great service.
7 December 2025
Unprompted review
Reply from Japan With Love store
Dear Hogan
Thank you very much for your kind message. We’re truly happy to hear that you’re enjoying the product and that our delivery and service met your expectations 😊
As a small token of our appreciation, we’d be glad to offer you a 5% discount on your next order.
Could you please kindly share the order number of your recent purchase so we can generate the discount code for you?
Great prices and speedy delivery
Great prices and speedy delivery.
Order number E10296KC
2 February 2026
Unprompted review
Reply from Japan With Love store
Dear John,
Thank you very much for your kind review and positive feedback.
We truly appreciate you taking the time to share your experience. Your support means a lot to us and encourages our team to continue improving our service.
If you need any assistance in the future, please feel free to contact us.
Best regards
I’m very happy with my purchase from Japan With Love Store website
I’m very happy with my purchase from Japan With Love Store website. The vitamins arrived much faster than expected, the product was 100% authentic, and the customer service was very professional and helpful. Overall, a smooth and reliable shopping experience. I would definitely order again!
1 February 2026
Unprompted review
Reply from Japan With Love store
Thank you for your wonderful feedback! We’re delighted that you appreciated the price-to-value ratio, fast shipping, and our selection of rare, high-quality items. Your satisfaction means a lot to us.
Products came perfectly packaged and in…
Products came perfectly packaged and in perfect condition. Would definitely use Japan with Love again!!
2 February 2026
Unprompted review
Reply from Japan With Love store
Thank you for your wonderful feedback! We’re delighted that you appreciated the price-to-value ratio, fast shipping, and our selection of rare, high-quality items. Your satisfaction means a lot to us.
Good Price-value
Good Price-value, quickly delivery, lot of rare stuff what not easy find in Europe, high quality. I really like this shop.
22 January 2026
Unprompted review
Reply from Japan With Love store
Thank you for your wonderful feedback! We’re delighted that you appreciated the price-to-value ratio, fast shipping, and our selection of rare, high-quality items. Your satisfaction means a lot to us.
SCAM SITE
Edit to their response - They're now lying - they didnt supply as agreed, the whole delay was caused due to the supplier shipping the product extremely late to which they admitted. I no longer needed the item. They are now stating they will only refund half of my order despite admitted it was their fualt and accepting to cover the cost of return The issue was not my delay on custom chargers but their delay for shipping. I am also somewhat suspicious of some of their 5star reviews having read them and them being unverified. I am now over 30euros down, with no product to show due to their poor handling of the product and situation
Original review:
I found that this website is a scam.
They falsely advertise delivery dates on their website which they know they cannot deliver to. This wouldn't be so much of an issue if the premium delivery they advertise wasn't more than the actual item. The website stated that if you order before a certain date and pay the highest delivery charge it will come between certain times.
They do ship the item eventually but its already late before it even leaves their shore.
Theur premium delivery is a waste of money as they ship way outside the delivery times. The delivery protection is also a scam and means nothing, so I'd avoid that too.
Their customer service is practically non existent. They ignore you for weeks. They change their decisions depending on who responds and then lie about it despite it being on email.
Once/if the item reaches customs they essentially force you to accept the product late and pay custom charges or they threaten you wont receive your refund back once the item is sent back to them via customs. They did eventually offer to pay the charge as they admitted shipping late (no offer to refund the premium delivery i paid). But as their 'policy' didnt allow partial refunds, I had to pay the charge out of my own money first and then invoice them...yeah I didnt trust them enough to do that.
If you try to raise an issue on social media they block you and delete the comment to stop other potential customers seeing their bad reviews.
I'd seriously avoid this website at all costs. It is by far the worst service I have ever used. I have no product and will actually lose money because of their incompetence and poor business practices. This is the first time in my 30some years on this planet I have had to use a charge back with my bank. I would honestly avoid at all costs and save yourself the hassle.
22 January 2026
Unprompted review
Reply from Japan With Love store
We strongly disagree with the statements in your review and would like to clarify the facts.
You placed an order with us, and we produced and shipped your item as agreed. The delay occurred because you refused to pay the required customs fee, which prevented the shipment from being released by customs.
Regarding customs charges, our policy clearly states that import duties and taxes are the customer’s responsibility. Despite this, we initially offered to cover 50% of the customs fee as a goodwill gesture, which you declined. We then offered to cover 100% of the customs charges, provided that you paid the customs authority first and submitted an official receipt, which is a standard requirement for reimbursement.
You refused to pay the customs fee upfront and instead demanded that we issue a refund before any payment was made. Without proof of payment, we cannot process any refund or reimbursement, in line with our policy and standard international shipping procedures.
We made extensive efforts to support you well beyond our standard policy, including multiple concessions and alternative solutions. Unfortunately, despite these efforts, you continued to reject all reasonable options, making it impossible for us to proceed further. At that point, we informed you that we could no longer continue handling the case. If a shipment is returned by customs, the carrier may apply return and handling fees on both ends in accordance with their regulations, which is outside our control.
You are, of course, entitled to pursue a chargeback through your bank. However, based on the full communication history and the solutions offered, we are confident that we acted appropriately and in line with our stated policies. We stand by our handling of this matter.
While you have chosen to label our business as a “scam site” in this review, we respectfully disagree. We have served a large number of customers over many years and have built our reputation through consistent delivery, transparent policies, and long-term operations in this industry.
One review does not reflect the reality of our business or the experience of the majority of our customers, and it does not change the documented facts of how this case was handled.
Thanks
Reply from Japan With Love store
Hello Shinya,
Thank you for your feedback. We’re sorry to hear about your experience. However, after carefully checking our records, we’re unable to locate any order associated with your name.
Could you please provide your order number so we can look into this matter further and assist you properly?
We look forward to hearing from you and resolving this as soon as possible.
I just can't say enough good about this…
I just can't say enough good about this company. It is such a treat to discover all these amazing products. The shipping is insanely expensive but if you take into consideration to low prices of most products, it totally make sense. I have ordered from them many times and I will order again. Give it a try, you won't be disapointed.
12 January 2026
Unprompted review
Reply from Japan With Love store
Dear MC
We hope this email finds you in good health and spirits.
Thank you very much for taking the time to leave such a kind and positive review. We truly appreciate your support and trust in us.
As a small token of our appreciation, we would be happy to offer you a discount for your next order. Could you please kindly share with us the email address used for your order or your previous order number, so we can send the discount to the correct account?
Thank you once again for your lovely feedback. We look forward to serving you again soon.
Best regards,
Akihide
Smooth transaction
I bought Taisho Paburon. It arrived as expected and well packaged. The only issue is the shipping cost to US. It is very high, but it is an international shipment. Not much I or the seller can do on that.
31 December 2025
Unprompted review
Reply from Japan With Love store
Dear Kazu
We hope this email finds you in good health and spirits.
Thank you very much for taking the time to leave such a kind and positive review. We truly appreciate your support and trust in us.
As a small token of our appreciation, we would be happy to offer you a discount for your next order. Could you please kindly share with us the email address used for your order or your previous order number, so we can send the discount to the correct account?
Thank you once again for your lovely feedback. We look forward to serving you again soon.
Best regards,
Akihide
Reply from Japan With Love store
Dear Ash Jain,
Thank you so much for your 5-star review!
We truly appreciate your support and are very happy to hear that you had a great experience with us. Your trust and kind feedback mean a lot to our team.
We look forward to serving you again in the future.
Warm regards,
Akihide
Very Positive Experience
I had never purchased an item from Japan before, and was concerned that issues with shipping, duty, and so forth might arise. I was also concerned that the product would be incorrect in some way. I can see now that I need not have been concerned! The product I had ordered arrived well within the time frame allotted. The tracking link provided worked well, so it was easy to track progress. My shipment was impeccably packaged, and arrived in perfect shape, with no surprises at all with regard to shipping or customs. And the product that arrived was exactly what I had ordered. Overall, I was very pleased with my experience with Japan with Love, and would certainly order from them again.
27 December 2025
Unprompted review
Reply from Japan With Love store
Dear Dennis,
Thank you very much for taking the time to share such a detailed and positive review, and for trusting Japan with Love with your first purchase from Japan.
We’re truly delighted to hear that your order arrived within the expected timeframe, that the tracking process was smooth, and that the packaging and product met your expectations perfectly. Knowing that your concerns about shipping, duties, and product accuracy were put at ease means a great deal to our team.
Your satisfaction and trust are our greatest rewards, and we truly appreciate your kind words. We would be honored to serve you again in the future.
Warm regards,
Akihide
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