Fast and tracked shipping to Sweden with Fedex (took about 10 days in total to receive my order, just fyi I had to pay 25% VAT once it arrived here, but that was already expected on my part), everythi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First time ordering from Japan With Love Beautiful craftsmanship and safely shipped internationally. Despite a few hiccups with supply chain, they communicated effectively with me and kept me update... See more
Company replied
Items came in good condition as per advertised. Love how this website allows me to get my daily beauty essentials all at the same time eg. makeup materials, face wash and hair products etc, makes my s... See more
Company replied
Was happy to find this site selling Japanese products that were familiar from visits to the country. Ordering was straightforward and the company kept in touch about delivery. I will definitely use t... See more
Company replied
Company details
Written by the company
A company supplies products sold in Japan with headquartered in Japan. At Japan With Love store, we sell products with the most dedicated service to customers. Do you worry about the purchase, price, quality of Japanese products? Don't worry, we send Japanese items to the rest of the world and makes sure the product you hold in your hand is Japanese standard with reasonable price. We hope you enjoy our products as much as we enjoy offering them to you.
Contact info
Minami, Shiobaru 4-13-21, 8150032, Fukuoka, Japan
- hello@japanwithlovestore.com
- japanwithlovestore.com
4.6
Excellent
818 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 69% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
"Japan with love" shopping experiences: I discovered japanese cosmetics about 6…
I discovered japanese cosmetics about 6 years ago through Japan with Love. I keep ordering products I already know and trying new ones twice a year to supply my self with a great quality skin care. The communication through customer service is great. In case any help needed customer service representative getting in touch in a couple of hours despite the different time zone (I live in Canada). I'll keep ordering through "Japan with Love" and keep spreading the word about it to my friends and other potential customers.
14 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words and continued support. Hope to serve you again in the future.
Hard to find at Zojirushi Soup Jar & competative price
Returning customer. Hard to find in the United Kingdom Zojirushi Stainless Steel Insulated Soup Jar 520 ml. Purchased 3 No at discounted price. Very fast delivery and well packed. Thanks
23 April 2025
Unprompted review
Reply from Japan With Love store
Thank you so much for your kind words. We are glad that you enjoy your purchase. Hope to serve you again soon.
Good Experience of Premium purchase
This is second time I am buying premium fountain pen from the company. Both the time I got nice products as described in website. This time I can see service is more improved, I have received my pen under 2 weeks. I selected DHL for delivery.
22 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. We are glad that you receive your product in a timely manner. Hope to serve you again soon.
Excellent product, trusted seller, would buy again
Excellent product, excellent communication, packed well for shipping, reliable shipping with Tracking. Will buy again. Japan With Love. Highly recommended. A+++++
17 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. We are glad that you enjoy your purchase. Hope to serve you again soon.
Ordered from Germany
Ordered from Germany — everything was perfect! Highly recommended!
19 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your review. We are glad that you enjoy your purchase. Hope to serve you again soon.
Easy to find products and fast…
Easy to find products and fast delivery. Best prices for what I was looking.
18 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your 5-star review. We are glad that you receive your order in the timely manner. Hope to serve you again soon.
Super and professional
16 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. Hope to serve you again soon.
The company was very accomodating in…
The company was very accomodating in fulfilling my order as they ran out of stock.
Their staff, Yumiko was exceptional in ensuring my order was met and I was kept updated along the way.
6 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. We are glad that we can help you with your order. Thank you for your patience during the problem. Hope to serve you again soon.
Efficient Customer Service
Very fast, efficient and accurate delivery of items purchased.
14 April 2025
Unprompted review
Reply from Japan With Love store
It's good to know that you did receive your product in a timely manner. Wishing you a wonderful day!
Great Experience
Ordering was simple, product arrived in a timely manner and was packed with exceptional care. Would order from Japan with Love again without hesitation!
14 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. We are glad that you enjoy your purchase. Hope to serve you again soon.
The item I ordered arrived swiftly and…
The item I ordered arrived swiftly and in perfect condition. Very efficient people to deal with.
10 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. We are glad that you enjoy your purchase. Hope to serve you again soon.
Great product and customer service
I received replied quickly whenever I emailed for question. Good products, good customer service
9 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words. We are glad that you like our service. Hope to serve you again soon.
Just excellent
What a delight all around - to have this product in meticulously packaged and sustainable shipping products delivered quickly - from a remote destination no less. From what I've read, the nHAP used is very fine (meaning a higher concentration in the paste) and made more effective by the presence of hydrolyzed conchiolin. Also, tasty!
12 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your review. We are glad that you like our product. Hope to serve you again soon.
Excellent product for sensitive skin…
Excellent product for sensitive skin Pigeon baby milk sunscreen
24 March 2025
Unprompted review
Reply from Japan With Love store
Thank you for your review. We are glad that you like our product. Hope to serve you again soon.
Easy yo navigate website
Easy yo navigate website, large variety of products and quick delivery.
4 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your review. We are glad that you receive your product in a timely manner. Hope to serve you again soon.
Great prices, Great Products and Customer Service
Great prices, excellent products and customer service - shipping to North America may take a month but well worth the wait! Great company!👏👏👏👏
8 April 2025
Unprompted review
Reply from Japan With Love store
Thank you for your kind words, are are glad that you like our product and service. Hope to serve you again soon.
Reply from Japan With Love store
It's good to know that you did receive your product in a timely manner. Hope to serve you again soon.
Reply from Japan With Love store
Thank you for your kind words, we are glad that we are able to help you with your order. Hope to serve you again soon.
good experience!
good product selection. I reached out customer service after the order and was responded right away. The order arrived quickly and I was notified throughout the process. The package arrived very well packed. Overall a surprisingly good shopping experience. I am glad I am able to buy Japan local products through this channel which was what I was hoping for.
7 April 2025
Unprompted review
Reply from Japan With Love store
Thank you so much for your thoughtful feedback! We're really happy to hear that you had a smooth and satisfying experience with us. Hope to serve you again soon.
Wonderful and best online store for Japanese products
I have placed and received several orders from Japan with Love and they have a huge selection of items. Every time I have received my order, the products are very well packaged to prevent leaks and damage and the quality of all items is very high. Their communication with me when items are out of stock is excellent and they easily replace anything I ask them too. Very respectful and easy to deal with customer service. Best online store to order beautiful Japanese products from!
7 April 2025
Unprompted review
Reply from Japan With Love store
Thank you so much for your kind and thoughtful feedback! We are glad that you like our service, hope to serve you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.