Items arrived quickly but website was not clear that next day delivery was not actually available as the company requires a Days processing.this should be clearer on the website
Company replied
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Review summary
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Reviews shaping this summary
A fantastic, caring company to deal with. Other's could learn from this attention to customer assistance. But I will definitely buy from Japebo in the future. Thanks very much. Mads was extremely he... See more
Company replied
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
Company replied
When I contacted customer support for advice, the replies were extremely helpful and friendly. Mads went out of the way to help me. Delivery was extremely quick and the receiver I received has made a... See more
Company replied
Company details
About Japebo.ie
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- info@japebo.ie
- japebo.ie
Everything you need for your hearing aid
4.4
Excellent
246 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Product was exactly as stated and it…
Product was exactly as stated and it arrived on time!
8 June 2025
Reply from Japebo.ie
Thank you for your kind feedback! We're glad to hear that the product matched your expectations and that delivery was on time. It's always our goal to provide a smooth and reliable shopping experience.
Thank you for choosing Japebo — we look forward to assisting you again!
Best regards,
Johanna, Japebo
Prompt Delivery
Simple to order , good description ,well described and very prompt delivery
6 June 2025
Reply from Japebo.ie
Thank you very much for your kind review! We're glad to hear that the ordering process was simple and that the product description met your expectations. It's also great to know the delivery arrived promptly.
Thank you for choosing Japebo — we look forward to assisting you again!
Best regards,
Johanna, Japebo
Slight mix up with the original order…
Slight mix up with the original order but the manner in which that was addressed was extremely helpful and efficient. Well done and thanks
30 May 2025
Reply from Japebo.ie
Thank you for your review! We're sorry for the initial mix-up, but we're very pleased to hear that our team could resolve the issue efficiently and helpfully. Your positive feedback means a lot to us.
Thank you for choosing Japebo — we look forward to assisting you again!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you for your review! We’re glad to hear that your order arrived quickly — fast delivery is something we always aim to deliver.
Thank you for choosing Japebo — we look forward to serving you again!
Best regards,
Johanna, Japebo
Product not as advertised
8 May 2025
Reply from Japebo.ie
Hello Bill,
I’m sorry to hear that your product was not as expected. I can see that you ordered a 1 m USB cable, and I will contact you shortly to better understand what does not match the description.
Thank you for bringing this to our attention.
Kind regards
Per – Japebo
Reply from Japebo.ie
Thank you so much for your wonderful review! We’re delighted to hear that you were happy with our service, the quality of the products, and the fast delivery — that’s exactly the experience we aim to provide.
Thank you for choosing Japebo — we look forward to assisting you again!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you very much for your kind review! We’re happy to hear that you had a smooth ordering experience and were satisfied with our delivery service. It means a lot to us that everything met your expectations.
Thank you for choosing Japebo — we’ll be glad to assist you again anytime!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you very much for your review! We’re happy to hear that you received exactly what you ordered and that it arrived promptly — that’s exactly the kind of experience we aim to deliver every time.
Thank you for choosing Japebo — we look forward to assisting you again!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you very much for your review! We're happy to hear that everything was as advertised and that you were satisfied with your experience.
Thank you for choosing Japebo — we’re here if you need us again!
Best regards,
Johanna, Japebo
prompt action by the company
Recieved prompt action from the company. Got an immediate refund when the item was reported lost or not delivered
13 April 2025
Reply from Japebo.ie
Thank you very much for your feedback! We’re glad to hear that you were satisfied with the way we handled the situation and that the refund was processed promptly. Even when things don’t go as planned, we always aim to provide quick and reliable support.
Thank you for choosing Japebo — we’re here if you need any further assistance!
Best regards,
Johanna, Japebo
Haven’t received the goods yet ……..
23 April 2025
I did not receive them
23 April 2025
Prompt and efficient
20 April 2025
Reply from Japebo.ie
Thank you very much for your review! We’re happy to hear that you found our service prompt and efficient — that’s exactly what we aim to deliver every time.
Thank you for choosing Japebo — we’re here if you need us again!
Best regards,
Johanna, Japebo
Very fast and efficient service and…
Very fast and efficient service and easy to deal with.
15 April 2025
Reply from Japebo.ie
Thank you so much for your kind review! We're thrilled to hear that you found our service fast, efficient, and easy to deal with — exactly what we aim to deliver.
We truly appreciate your trust in Japebo and look forward to serving you again in the future!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you so much for your great review! We're delighted to hear that you found the ordering process very easy and that your delivery arrived quickly. We aim to make every step as smooth and efficient as possible.
Thank you for choosing Japebo — we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you so much for your review! We're happy to hear that you found our service fast and efficient. We always aim to provide a smooth and reliable experience for our customers.
Thank you for choosing Japebo — we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you so much for your review! We're thrilled to hear that you're satisfied with the service and that we were able to live up to our commitment. We always strive to provide the best experience for our customers.
Thank you for shopping with Japebo, and we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
Reply from Japebo.ie
Thank you so much for your review! We're thrilled to hear that you were satisfied with the speedy delivery and fair pricing. We always strive to provide our customers with both excellent service and value.
Thank you for shopping with Japebo, and we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
greatful for easy ordering and…
Was greatful for easy ordering and quick delivery. Thankyou
30 March 2025
Reply from Japebo.ie
Thank you so much for your review! We're thrilled to hear that you appreciated the easy ordering process and quick delivery. We always strive to provide our customers with a smooth and efficient shopping experience.
Thank you for shopping with Japebo, and we look forward to assisting you again in the future!
Best regards,
Johanna, Japebo
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