JasionBike Reviews 

I purchased a New Jaison Hunter Pro $1200. This is my second EBike but first with this company. I decided to purchase the Hunter Pro based on the specs.

I received my bike and during the first ride my Brand New Bike broke down on the way to work with in the first mile.

The bike lost all power so I turned it off and back on and a Error message E6 4 popped up and remained on.

I call ed tech support and they said this is a common issue and that it is related to the brakes or controller. After two days of adjusting and unplugging the Issues remained.

Then the Company showed it's True Colors and what their company attitude towards their customers. Instead of offering me a Full Refund or Replacement bike they wanted me to go to the Warranty Department for replacement parts.

I told the customer service representative that I didn't want to replace parts on a Brand new bike and that I wanted a refund. She informed me to email support to start the process.

Since then I am in a AI generated email thread that still is trying to get me to go through their warranty department. This morning is the third attempt to get them to start the Return process which will take up to two to three weeks before I get my refund.

Also before you buy a bike from this company they are charging me $180 for the return shipping.

In summary Jaison sold me a defective bike and have dragged out the return policy and is charging a customer $180 to return their defective bike that has less then a mile which does not work unless the customer replaced two separate parts

I'm absolutely loving my Jasion X Hunter Bike! As a big guy (340 pounds), I was blown away by its sturdy design and ability to hold up to 400 pounds. The throttle and pedal assist features make tackling hills a breeze, and I've even reached speeds of up to 30mph on flat surfaces! The fat tires provide amazing stability, making me feel like a pro rider. I even use it to haul my 5-year-old son in a trailer, and he loves it. If you're looking for a reliable, high-performance bike that can keep up with your lifestyle, look no further! Five stars, hands down." 🚴‍♂️👍

Had some issues with the first bike I received, and after trying several different things and shipping parts to no avail, they ended up just sending me a new bike. New bike is great! Zero issues. Jason’s customer service top notch! Very helpful and responsive to help resolve my issues. All in all, great bike, and even better customer service!

I have contacted customer 2 times for 2 separate questions. Not issues. They were very quick to respond and were very helpful with my questions. It’s customer service help like this that helps make a company easy to shop with. To me positive customer service is the first thing I look at when considering large purchased. They are definitely a five star customer service company.

True customer service is what the Jasion ebike company is all about. They listen without judgement and then evaluated the situation and executed a resolution with kindness and compassion to ensure the customer is treated with respect and a resolution, to standards that the world has forgotten. "Take care of your customers and they will take care of you" That would be a solgan they could use because that's what my wife and I have experienced. Ms. Doris and Mgt. Thank you again for your service to your customer. Keep up the good work! We will not let you down... 👏👊👍♥️

I purchased a Jasion E-Bike (X Hunter) from Amazon in Nov 2025. The bike was very well packed and the YouTube assembly video was very easy to follow! I had one small issue with a screw and contacted Jasion Customer Service via email. They were very quick to respond and sent me a replacement immediately. The Customer Service was top notch, I was very impressed with how quickly they responded and resolved the issue.

The bike looks amazing and comes with a very comfortable seat standard (unlike some other e-bike companies). It has a nice color screen that is easily visible while riding the bike. The bike works great in both pedal assist and motor driven only modes. It has a half handlebar twist throttle that is easy to control and has a smooth acceleration.

Overall this is a great purchase. I especially love that it's available both from their website as well as Amazon where I was able to use my Amazon Prime card to get a 0% interest over 12 months. Super glad that I choose Jasion over competitors!

I’ve really been enjoying my Jasion EB5 Roamer ST. It’s comfortable, steady, and makes riding fun again. The motor gives me just the right boost when I need it—hills don’t feel like a chore anymore—and the battery lasts plenty long.

It’s not just practical—it’s enjoyable. At my age, I value comfort and reliability, and this bike gives me both.

I had a great experience purchasing my Jasion RetroVolt Pro. Got the bike in 2 days and I put it together right away. It was a piece of cake.. so easy!! The bike performs and ride great. Responsive,fast, and handles very nicely. I would definitely recommend this bike even for an experienced rider. Customer support is quick and very kind. Thanks so much!!
Steve

I've had this bike for about a year. I have loved it's power so much. It takes me up a hill just fine and I enjoy cruising around town on whichever pedal assist is needed. My only complaint is that the brakes were ultra squeaky right from the get go.

Fast and Furious eBikes
This is our 5th eBike from JaisonBike. First 3 were purchased from our favorite wholesale store. Following 2 were directly from jaisonbike.com. Our daughters are addicted to the elegance and speed. Shipment is super fast and customer support that actually responds within a day and answered all our questions.

I owned a Jasion eb5 Roamer. A week or so ago it stopped running. After contacting Jasions Customer Service and sending a quick video, they analyzed the problem and sent me a new controller! They were very quick and easy to communicate with .

Transaction was very easy and bikes came just as they said it would, Very easy to put together and The Hunter Pro performs just like they say. Very Happy with my purchase.Had some questions for customer service and they answered right away.Would highly recommend buying from this company.

The experience buying the bike online and the customer service were great. Very helpful and knowledgeable and the bike was just what I wanted.

Do not buy. They do not stand behind their product. A warranty claim will only frustrate you and waste your time. It took me 5 days and multiple correspondence (5 hrs. Of my time) to learn my warranty was 6 months not a year. Why buy what didn't last to begin with? Ask yourself.

I will start by saying thank you!!
My customer rep. Mrs. Doris was more than kind and the upper Mgt. listened. We are in our 60's and to say we might have misunderstood could be a under statement, lol! Never the less we were treated with understanding, kindness and compassion. Mrs. Doris thank you again for doing your best to retain a dying profession, "Customer Service" Job well done! We have went over 12 miles so far and my wife and I are truly happy with choosing Jasion as our ebike. Now, constructive criticism, only in the website advertising. The promotion items "free" should not be listed along with the "add item buttons", just a suggestion. Maybe, my age dont clarify to well, lol! The bottom line... We love our ebikes and we know we love our customer support from Jasion. ☆☆☆☆☆ all the way, keep it up!

I had an issue with shipping and Jasion explained the issue and offered me a solution for my trouble. Now that's customer service. Great bikes and easy to assemble.

We purchased EB5 Roamer package. One of the bikes had E30 error. I worked with customer service 7 days after receiving the 2 bikes - they sent a cable to repair the E30 issue and still didn't work. I asked to return it a get refunded - they refused stating it was past the 14 period. My initial contact was after 7 days it took over 3 weeks to get the cable that didn't fix the issue. I decided I have lost trust in the company and wanted my money back. Still no progress on issues or refund.

I'm loving this bike the power the range of my xhunter great.Keep do what you @jaisonbike you have a great product

I ordered two bikes from Jasion Bike in June of this year for my wifes birthday in July. Both bikes were out of stock and came months after I ordered them, missing my wifes birthday. One of the bikes works fine but the other one does not work at all. I immediately contacted Jasion Bike and they have been giving me the runaround for months. They had me trouble shoot several things and then they said it was probably the motor. They tried to send me a new motor, but it was out of stock and took months to arrive. When it showed up, they expected me to be a bike mechanic and get the new motor and wheel installed. It was not easy, but got it done, and it still did not work. I reached out to Jasion Bike again and they said it may be the controller so they sent me one of those. Miraculously it was in stock and I figured out how to install it but again, the bike does not work. They keep trying to send me little parts and pieces to fix this bike that is clearly not working. So I asked for them to send me a new bike and I would return the broken one. Their response "we are sorry you are outside of your return window". I am only outside of the return window because the bikes and the motor arrived late and they have been sending me down a rabbit hole trying to fix it myself. DO NOT BUY A BIKE FROM THIS COMPANY. THEY ARE TERRIBLE AND SCAM ARTISTS. STAY AWAY!!!!!!

I received my new Jasion Thunder ebike very promptly after placing my order. The bicycle was packed very well. Assembly was easy and very intuitive. The quality of Jasion's product shines through. Riding is so much fun. Smooth with plenty of power. I would reccomend their product to anyone. Just a great product.