Jasmineholidays Reviews 

122
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional helpfulness, knowledge, and personalized approach in crafting bespoke holiday experiences. The booking process is frequently praised for its efficiency and ease, leading to well-organized trips with smooth logistics. Many also appreciate the competitive pricing and excellent value, often receiving tailored packages within their budget. However, some customers also noted occasional hiccups or unexpected situations during their travels. Despite these, reviewers consistently report that the company's team, particularly individual agents, were quick to resolve problems and provide excellent support, ensuring a positive overall experience.

What people talk about most

Holidays

Reviewers highlight positive aspects of holidays, consistently praising the company for organizing amazing,... See more

Staff

People report positive experiences with staff, highlighting their helpfulness, excellent knowledge, and quick... See more

Service

Customers consistently note positive experiences with service, highlighting the exceptional, professional,... See more

Booking process

Consumers find the booking process to be a positive experience, with many expressing satisfaction and a... See more

Price

Reviewers consistently express satisfaction with the pricing, often describing it as competitive and fair,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Once again Jasmine Holidays have been able to create a wonderful bespoke trip for us to St Helena plus a few days safari. Ian took the time to carefully understand our wishes and then present back som... See more

Rated 5 out of 5 stars

This was my firth Safari but the first time I have used Jasmine Holidays. The whole experience was fantastic, we saw all the big five on Safari then had a week chilling out in Zanzibar. The holiday wa... See more

Rated 5 out of 5 stars

A very efficient service from start to finish - our original enquiry with Tom as we have travelled with Jasmine previously. Amy is the Canada specialist who handled our enquiry and booking. Amy could... See more

Rated 5 out of 5 stars

Great holiday in Sri Lanka, travelled around the Island with a local driver/guide organised through Jasmine. Trip was varied and fascinating, mix of culture and wildlife, lovely variety of hotels. All... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(122)

47 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Malaysian multi-trip

Joshua at Jasmine Holidays was very easy to communicate with. He replied to emails really quickly, answering every question. I had a couple of quotes, and found Jasmine to be extremely competitive. I would certainly recommend Jasmine Holidays, and would definitely use them again. Thank you.

30 October 2025
Unprompted review
Rated 5 out of 5 stars

Another first class service

Just booked another holiday with Jasmine.
Once again a first class experience. Prompt, courteous and knowledgeable guidance through the booking process (from Tom). All queries and adjustments handled very professionally.
Highly recommended.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

Our second and equally excellent holiday with Jasmine Holidays.

Our second and equally excellent holiday with Jasmine, which was so successful for a number of reasons. First Tom at Jasmine knew our destinations in detail and was able to offer crucial help and advice as to where to go and how long to stay in each place. Tom is also very relaxed and was extremely helpful in answering all our questions and we had lots! We loved all the hotels which Jasmine offered and found their locations to be perfect. As Jasmine organized all our transport, we found we had smooth hassle free journeys. Also, with an organized private guide in each new place, we were then able to enjoy exploring on our own the following days. For first timers in Cambodia and Vietnam and most recently in Japan, Jasmine made our holidays so easy and so successful.

25 September 2025
Unprompted review
Rated 5 out of 5 stars

Celebrating our Pearl Anniversary

This was my firth Safari but the first time I have used Jasmine Holidays. The whole experience was fantastic, we saw all the big five on Safari then had a week chilling out in Zanzibar. The holiday was made even special when my daughter was proposed to in Zanzibar. Luke at Jasmine holidays was so helpful & nothing was too much trouble I would definitely use him again. Many thanks John & Tarnya

14 September 2025
Unprompted review
Rated 5 out of 5 stars

Dream trip to Costa Rica

Irina and the Jasmine team not only managed to take all the hassle out of booking our dream trip to Costa Rica - they organised so many unforgettable experiences. Truly incredible and only once we got there did we realise there was a bamboozling array of choices on offer. Clearly we could have wasted huge amounts of time and money if we had done it ourselves. All the tours and experiences were superb, high quality and we didn't have to worry about a thing as the different teams arrive on time to take us to the next experience.

For full transparency some things didn't go right on the holiday. But despite the time difference both the in country team and Irina were there to resolve them quickly and without fuss. For me that is the difference between a good and great travel company and I would book with them again without hesitation.

11 August 2025
Unprompted review
Rated 5 out of 5 stars

The best holiday ever

Tom at Jasmine Holidays listened to exactly what I wanted and arranged the perfect trip to Cambodia and Vietnam for a great price. The hotels were all of excellent quality especially the Borei Angkor and the Boutique hotel and spa in Hoi An. The day trips arranged were perfect allowing us to really experience both countries with a special thanks to Bun in Cambodia who really showed us true Cambodian hospitality. I will definitely be looking at Jasmine Holidays for future trips

27 July 2025
Unprompted review
Rated 5 out of 5 stars

Mauritius by Jasmine.

We have just returned from another great holiday organised by Tom at Jasmine. Everything went smoothly ,and I especially liked the app ,used by them, which coordinates everything in one place.

19 July 2025
Unprompted review
Rated 5 out of 5 stars

ABSOLUTELY FABULOUS!

Jasmine have organised our holidays for many years now and I cannot fault them on any aspect. I give them an outline of what I want and then we have a number of conversations to hone the trip to our exact requirements. I must say Luke (my contact) has endless patience when I change my mind, want to add/take away something or investigate different flights. He now knows our preferences and makes sure we have experiences that fit both my and my husbands interests. Since we like to move around a fair bit when we get to a country, the arrangements can be complicated but Jasmine work with reputable local companies to ensure that the arrangements are seamless - cars, drivers, guides and accommodation have all been top notch. With regard to prices - they are extremely competitive compared to other much larger agencies we have travelled with - similar service at nearly double the cost with the other agencies! With Jasmine you don't get fancy Xmas hampers and costly promotional materials but excellent service at a good prices. I particularly like the selection of recommended accommodation. While we occasionally like a super posh hotel after and before a long flight especially, we loved the smaller boutique hotels, chalets and luxury tents we have stayed in on our travels. Off to Dubai and Thailand (again) for a month in Sept and Vietnam (again) in Feb/March - we love SE Asia and have travelled through all the countries - Jasmine ensuring we have a different experience on return trips - also had a fab holiday in Costa Rica organised by Jasmine. Highly recommended!

12 February 2025
Unprompted review
Rated 3 out of 5 stars

No contact on return to see how things went. Most odd

I see many positive reviews and we used them after a recommendation and because they were local. The main thing that surprised me was that I had no contact from them on my return and I think several aspects of the hotel choices and itinerary they made were rather poor. I was surprise they didn’t want to hear any feedback and probably only company I have ever used not to do so. Won’t use them again.

8 February 2025
Unprompted review
Rated 5 out of 5 stars

Tom at Jasmine Holidays excelled once again!

Tom at Jasmine Holidays excelled once again! His exceptional level of care and attention to detail meant that on a trip which involved internal flights, many different accommodations and guides, we could relax knowing that everything would be organized to perfection - and it was!

I know I am the most exacting of customers and that I constantly ask questions, ask for new aspects to be included and make changes to those already in place. However, Tom has the patience of a saint and always responds speedily to all the (I am sure!) finickity requests I make.

We loved every minute of our holiday. It was a trip that embraced so many different aspects of the country we visited (Peru) and we have returned not just with wonderful memories but also a clearer understanding of both Peru's history and geography.

The guides arranged via Jasmine Holidays are always superb; each of them being brilliant communicators, knowledgeable and also all extremely likeable and good company - surely the perfect combination of qualities for a guide!

Jasmine Holidays may not currently be as well known as some other travel companies but in my opinion, it is the one where true individual care and attention is given to each customer and I would not go anywhere else when planning a trip.

In our opinion, holidays should not just being a break away from the norm, but experiences that enrich our lives - our latest trip with Jasmine Holidays (as with all other trips previously) completely fulfilled that maxim.

2 June 2025
Unprompted review
Rated 5 out of 5 stars

South America…

When planning our trip to South America Tom communicated in a friendly, timely and efficient manner. We were provided with a comprehensive itinerary, with details of flights, transfers, accommodation and tours. During our holiday the tour guides were excellent and despite a flight delay our tours were rescheduled with ease. We would throughly recommend Tom and all the staff at Jasmine for a stress free holiday.

6 May 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful holiday experience

I had a wonderful 13 day holiday in Japan arranged by Tom. I did not have any prior experience of Japan and I was expertly guided through the possible options. Tom had a very detailed local knowledge of the places and could advise me on which hotel would best suit my needs and when to use tours and when to use a private guide.

Everything was very smoothly arranged and went very well while we were out there.

It was a real pleasure both arranging the holiday and then enjoying the holiday itself. Throughout the holiday, I always had immediate support for any questions I had.

This was the first holiday I booked with Jasmine. I shall definitely be coming back again for further holidays and would thoroughly recommend them to anyone looking for a taylor made holiday.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

A First Class Travel Company

Jamine were first class right from the start when we started to explore holidays in Vietnam.
Luke, our advisor, offered informative and unbiased advice, quickly understanding what it was we wanted from our holiday, and helped tailor our perfect package.
Whenever we had a query, someone was available on the phone, or by email, and communication throughout was second-to-none.
Just before departure, we were sent a link to an app which enabled us to see every last detail of the holiday, including pick up times from the airport and hotels, what was included in each leg of our three part holiday, and much more. This gave us a real sense of security as we could access this even from remote parts.
The hotels were superb, as were drivers, tour guides and trips. This felt like a real luxury holiday.
I would not hesitate to use Jasmine again as they really have expert knowledge and deliver a service which guarantees an incredible trip.
Thank you, Jasmine!

19 April 2025
Unprompted review
Rated 5 out of 5 stars

Excellent trip and well organized

Excellent trip and well organised
Had fantastic time in South Korea and family thoroughly enjoyed this interesting trip
Thanks Tom for the trip planning and thanks Philippa for nice coordination for trip final details.
All the guides (Alex, Grace, Jessy and Yeoni) and drivers in particular Mr Kim made our trip memorable

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Absolute perfection!

Tom planned us a brilliant trip to Singapore and Vietnam for our honeymoon. This is our second time now using Jasmine Holidays and the process has been absolutely seamless both times.
The attention to detail is perfect and the hotels are always gorgeous. We will definitely be using their services again.

22 April 2025
Unprompted review
Rated 5 out of 5 stars

Trip to Japan 2024

I recently used this company for a trip to Japan, and I'm really glad I did. Almost all of your needs are met, and the incredibly kind and helpful staff working there helped me with any further queries I had prior to my trip. In my experience, the process was extremely easy and the trip was a great success because of all the tools and guidance that were given before the trip. I will definitely be using this company again for future holidays and couldn't recommend them highly enough.

18 March 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Holiday

We recently returned from our holiday to Costa Rica and it was brilliant, thanks to the arrangements made by Luke at Jasmine Holidays. The hotels, tours and experiences were first class and just what we hoped for.

28 February 2025
Unprompted review
Rated 5 out of 5 stars

Personalised service

Personalised service - good pricing.
An excellent trip to Borneo prepared by Jasmine, and even when something went wrong, it was sorted quickly.
Definitely will use them again.

5 March 2025
Unprompted review
Rated 5 out of 5 stars

Trips to India and Japan

We were looking at the website when I realised we hadn't left reviews for the two previous holidays we had booked with Jasmine, to India in 2023 and last year to Japan.
Both were excellent, and in no small measure down to Tom at Jasmine for all his hard work and advice. He was always available to respond to our questions and accommodate our requests. He is the best travel professional I've ever dealt with.
I highly recommend Jasmine and intend to use them again when we book our next long-haul trip

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful holiday with Jasmine

I have just returned from a trip to Vietnam, a 7 night cruise up the Mekong delta and Cambodia. From the first contact with Jasmine, I felt my holiday wishes were listened to and a tailor made package provided. The hotels they suggested were fabulous, the boat was wonderful and the organisation first class. I will be booking with them again.

12 March 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look