JayWay Travel Reviews 252

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting how it transforms vacation planning into a stress-free and seamless process. Many people appreciate the detailed itineraries, well-chosen accommodations, and efficient transportation arrangements, which contribute to a truly wonderful and customized travel experience. Reviewers frequently mention the helpfulness and knowledge of the staff, including local agents, drivers, and tour guides, who go above and beyond to ensure a smooth and enjoyable trip. However, some customers were not happy with the contracted personnel, specifically mentioning an incident involving a driver. This indicates that while the overall service is highly regarded, there can be occasional issues with third-party contractors.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the personalized and seamless travel... See more

Holidays

Customers consistently note positive experiences with holidays, praising the ease of planning and the... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the helpfulness,... See more

Location

Users describe positive interactions with location, consistently highlighting that hotels were in ideal,... See more

User experience

Clients share positive opinions on user experience, consistently describing it as seamless, smooth, and easy... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Jayway took the time to understand what was important to us. The hotel recommendations were spot on! The transfers could not have been anymore efficient! Also utilized many of their suggestions for th... See more

Rated 5 out of 5 stars

Planning our trip was through jayway was the best choice we made. After trying to plan a multi 4 City vacation across the northern Italy area on our own we found ourselves lost with the amount of pl... See more

Rated 5 out of 5 stars

Jay way allowed us to enjoy independent travel in Poland with fantastic background support. They took our initial vision, worked closely with us and created something wonderful. Transfers, hotels, gui... See more

Rated 5 out of 5 stars

JayWay has planned major trips for us to Croatia (4 of us) and Italy (2 of us.) We let them know, when, places, our interests. we end up with wonderful hotels, excellent tour guides and all the deta... See more


Company details

  1. Travel agent

Written by the company

We are a boutique tour operator specializing in custom tours to Europe since 2006. We have helped thousands of travelers enjoy seamless vacations with complete peace of mind. Imagine a multi-city European tour designed with your preferences in mind that runs like clockwork. You specify the dates, places you want to see, type of accommodations, and your interests. Our US-based travel advisors in conjunction with our European staff will prepare your tailored itinerary. We'll make any adjustments necessary until you're completely happy. You leave the hard work of the logistics and arrangements to us.


Contact info

4.9

Excellent

TrustScore 5 out of 5

252 reviews

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Rated 5 out of 5 stars

JayWay Travel is the only way to go!

I will not travel internationally without using JayWay travel. They lined everything up for our first trip to Greece. Hotels, ferries, excursions, restaurant recommendations and drivers to get to all the different places were all prearranged. Excellent service!

11 October 2024
Unprompted review
Rated 5 out of 5 stars

JayWay makes planning a trip effortless

JayWay makes planning a trip effortless. All contacts were very informed, accommodating and delightful to work with- especially with the changes we made due to an unexpected health issue. We will only use and recommend JayWay to all of our friends and family. You make vacation dreams come true!

27 September 2024
Unprompted review
Rated 5 out of 5 stars

Cannot say enough great things about JayWay

There are not enough superlatives for me to describe how great our experience was with JayWay. It was our first time using them (and I stumbled on them by accident) and I plan to use them to go anywhere that they go! The transfers were so smooth, the accommodations they selected were fantastic and the guides they set up for us were better and better as the trip went on. The pre-trip planning was great and the person "on the ground" when we got there was such a HUGE help! Bravo JayWay! TY again!

3 October 2024
Unprompted review
Rated 5 out of 5 stars

Working with Jayway was great

Working with Jayway was great. They made booking this trip of a lifetime stress free. From the accommodations to the transportation and ferries, the tours and all the in between we couldn’t have asked for anything more. They even had a birthday cake sent to our hotel in Naxos for my dad’s birthday. That was such a nice surprise and made his day. The whole experience was really amazing!

4 September 2024
Unprompted review
Rated 5 out of 5 stars

Thank you JayWay! You guys are amazing!!

Our three-week tour through the historic cities of Central Europe -- Krakow; Prague; Salzburg; Vienna; and Budapest -- can rightly be described as a 'trip of a lifetime', and the JayWay team did an absolutely stellar job in managing our trip every step of the way.

4 September 2024
Unprompted review
Rated 5 out of 5 stars

JayWay Travel is exceptional

The experience of using JayWay Travel was seamless and our interests were taken into account when planning our trip. Everything was in order from hotels, train tickets, drivers and tour guides. The personalized Guest Page is the best!

30 September 2024
Unprompted review
Rated 5 out of 5 stars

Great travel agent partner

Traveling abroad to a new set of countries can be arduous and risky, but a great travel agent partner can smooth the edges and create a memorable experience. JayWay was just that partner on our recent honeymoon trip to Croatia, Vienna and Prague. Very good at listening to what kind of experience we wanted to have, and giving us good choices to pick from. Very attentive and quick to respond to any inconveniences or problems that arose (it will happen!). All the people on their team in each country were excellent ambassadors for their company. Very professional and attentive.

15 September 2024
Unprompted review
Rated 5 out of 5 stars

The guides were fun and knowledgeable

The guides were fun and knowledgeable. We enjoyed everything we did and everywhere we went. The planning was not a challenge. Our contact Krisztina worked with me to put together an excellent trip. We were in awe and had a wonderful time.

1 October 2024
Unprompted review
Rated 5 out of 5 stars

Second trip with JayWay - Both Exceptional!

This was our second trip with JayWay. And again, it was exceptional. Every detail is taken care of. Our two trips with JayWay were two of the most enjoyable and stress-free vacations we've ever had. Every hotel, driver, and excursion was perfect. I am used to planning my own itineraries and doing all the driving, but with JayWay available, I’m not doing that any more! JayWay makes it perfect, easily.

20 September 2024
Unprompted review
Rated 5 out of 5 stars

Wewill utilize JayWay travel again

We will utilize JayWay Travel again for our international travel in the future. The planning with Elena went so well, when it came time to book, we felt confident that we had it well planned. A good tip I think is to give yourself time when you get into a new city to just walk around with a tour guide to get to know the place. We really enjoyed having that on the day after we arrived so that we were not too tired. It was a dream vacation thanks to the JayWay staff!

9 September 2024
Unprompted review
Rated 5 out of 5 stars

The best European Vacation

Our JayWay Travel tour exceeded our expectations. We felt “well taken care of” in every city we visited. Everything was outstanding, as we not only enjoyed, but also learned a lot.

17 September 2024
Unprompted review
Rated 5 out of 5 stars

Croatia and Slovenia custom travel experience

We just traveled to Croatia and Slovenia with JayWay. They put together a customized trip based on our desires and their advice. Their personalized attention to detail added value to our experience. The package presented in the guest page/itinerary is incomparable. I highly recommend JayWay!

10 September 2024
Unprompted review
Rated 5 out of 5 stars

Our second trip with JayWay

Both our US and European agents were knowledgeable and very helpful with helping us plan our European trip. We are very pleased with the process from start to finish and now have the memories of a fun and educational family trip to some beautiful European cities.

23 July 2024
Unprompted review
Rated 5 out of 5 stars

Our JayWay trip to France (Paris and…

Our JayWay trip to France (Paris and Nice) was reasonable in price and very well coordinated. This made the trip very fun and easy for someone who has never traveled overseas. The USA and France representatives were very friendly, quick to accommodate, and quickly responsive to questions and made the experience worry-free.

14 September 2024
Unprompted review
Rated 5 out of 5 stars

All of our details were handled

All of our details were handled, with no loose ends. All of the agents I worked with were so kind, knowledgeable and offered wonderful suggestions. My local agent went above and beyond and was available every moment I needed something. I couldn’t have asked for anything more!

4 September 2024
Unprompted review

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