JB Hall Funeral Directors Reviews 

88
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

Everyone has been professional, warm and supportive. Guidance, patience and understanding was provided in abundance by Jen throughout the process. On a lighter note , given that one day we will all tr... See more

Company replied

Rated 5 out of 5 stars

Jen and her colleague Carey were very caring and thoughtful during the whole process. Respectful and professional as they guided me through each stage and after the funeral. Jen arranged the flowers f... See more

Company replied

Rated 5 out of 5 stars

Unfortunately I was becoming quite ill myself by the time the funeral came around but was able to attend and thought everything went as well as it could. My late sister having used the company when he... See more

Company replied

Rated 5 out of 5 stars

After the recent death of my father, JB Hall, were excellent in helping us through this very difficult time. Jen and Suzanne were both compassionate in carefully leading us through the decisions that... See more

Company replied

Company details

  1. Funeral Director
  2. Funeral home
  3. Non-bank financial service

Written by the company

We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. JB Hall Funeral Directors are based in Wokingham and are available 24 hours a day, 7 days a week.


Contact info

4.9

Excellent

TrustScore 5 out of 5

88 reviews

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4.9

All reviews

(88)

1 review in the last 12 months

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Rated 5 out of 5 stars

Everything went off smoothly

Everything went off smoothly. The team on the day were great.

12 January 2024
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Mr Pound,
Thank you for taking the time to leave a review.
We are pleased that everything went smoothly and the team on the day were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

I received a very professional service…

I received a very professional service from J.B. Hall in handling the funeral arrangements for my late father, with a caring touch and good continuity of service throughout. They were very proactive in overcoming a last minute glitch (not of their making) to ensure that the funeral went ahead on the agreed date. Everything ran like clockwork on the day of Dad's funeral which was exactly what I wanted.

2 January 2024
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Reply from JB Hall Funeral Directors

Dear Mr Hall

Thank you for leaving a review. We are pleased that our colleagues at JB Hall provided such a professional service and did everything to make sure that your dad's funeral ran like clockwork.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent service

Cannot fault JB Hall at all. From the moment we met Jen to start organising the funeral until the actual day everything went without a hitch. Would definitely recommend JB Hall to other people.

20 December 2023
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Reply from JB Hall Funeral Directors

Dear Michael

Thank you for leaving a review. We are pleased that Jen at JB Hall was able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

We're very helpful and responsible to…

We're very helpful and responsible to all our requests.

Service was carried out with dignity

Celebrant was wxcekkent

5 December 2023
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Reply from JB Hall Funeral Directors

Dear Debbie,
Thank you for taking the time to leave a positive review.
We are pleased all involved were both helpful and excellent.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

First time organising a funeral and JB…

First time organising a funeral and JB Hall were really helpful and made sure everything was as desired. Many thanks!

11 December 2023
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Reply from JB Hall Funeral Directors

Dear Mr Weeks,
Thank you for taking the time to leave a review.
We are pleased that our JB Halls colleagues were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

JB Hall were really sensitive and…

JB Hall were really sensitive and genuinely cared. They made the process easy and simple, offering advice and support throughout. Very professional and took the time to listen to the family's wishes.

9 November 2023
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Reply from JB Hall Funeral Directors

Dear Mrs Butchers

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

The team were very helpful and patient…

The team were very helpful and patient with all my requirements.

2 November 2023
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Reply from JB Hall Funeral Directors

Dear Debra

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

JB Hall were very helpful throughout…

JB Hall were very helpful throughout the whole process. Jen took all of the stress out of what was a hard time for our family. We are very grateful, thank you.

27 October 2023
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Reply from JB Hall Funeral Directors

Dear Mr and Mrs Harding

Thank you for taking the time to leave a review. We are pleased that Jen and the team at JB Hall were so helpful during the process of arranging a funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent service

We can't thank all the staff at JB Hall enough. Very professional, compassionate and respectful.

8 September 2023
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Reply from JB Hall Funeral Directors

Dear Polly

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Would Recommend JB Hall Funeral Directors

Respectful
Efficient service
Professional and compassionate

23 August 2023
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Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Jen Ivory was very helpful and didn't…

Jen Ivory was very helpful and didn't make us feel rushed into making decisions.

26 September 2023
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Reply from JB Hall Funeral Directors

Dear Mr & Mrs Kirton,

Thank you for taking the time to leave a review.
We are pleased that Jen was able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

They made the day easier by just taking…

They made the day easier by just taking complete control the whole experience with them has been good making things so much easier for me

21 September 2023
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Reply from JB Hall Funeral Directors

Dear Ann,

Thank you for taking the time to leave a review.
We are pleased that our colleagues were able to make the whole experience easier for you.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Great service from JB Hall

Everyone involved were all very helpful for my mums funeral. They all provided great advice and assistance for someone who has not arranged a funeral before.

Jen was always available to answer any questions we may have had and provided constant updates.

Sarah-Jane provided a great service and advice about the day.

Lisa explained everything on the day and was very helpful.

Thank you all for all of your help with my mums funeral.

1 August 2023
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Reply from JB Hall Funeral Directors

Dear Sam

Thank you for leaving a review. We are pleased that Jen and the team at JB Hall were so helpful whilst arranging your mum's funeral.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Excellent service

From the initial meeting all the way through to the day of Mum's funeral, Jen and Angie were so helpful and supportive. As I have never organised a funeral before, they led me through the process with thought and understanding.
On the day of Mum's funeral, the pall bearers and the main funeral director were respectful and professional. Bruce in particular was helpful in guiding my family and me through the day. Would highly recommend.

4 July 2023
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Reply from JB Hall Funeral Directors

Dear Mrs Frangos

Thank you for leaving a review. We are pleased that Jen and Angie at JB Hall were so helpful and supportive and that the team on the day of your mum's funeral were respectful and professional.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Wonderful staff and took every worry…

Wonderful staff and took every worry out of mums funeral away
Thank you

25 June 2023
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Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at J B Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

I was very impressed with the service

I was very impressed with the service and particularly with the help from Jen
Would definitely recommended their services to anyone seeking Funeral Directors

11 May 2023
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Reply from JB Hall Funeral Directors

Dear Mr Sorrell

Thank you for taking the time to leave a review. We are pleased that Jen at JB Hall was so helpful.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Sensitive and compassionate service

After the unexpected death of my husband I felt lost and had no idea how to plan for a funeral that we both thought would be several decades away. From the moment I stepped through the door at JB Hall they treated me with sensitivity and compassion. Helping to guide me through the decisions that needed to be made and what could be left until closer to the day so that I was not overwhelmed. If you have never planned a funeral before and are left without any guidance from your loved one then it can be difficult to even know where to begin.
They gave me all the time and space I needed and helped me through the process while grieving. Every single member of staff was compassionate from the moment I stepped through the door after he died to when I collected his ashes.
With their help we managed to give Karl a beautiful service and make the day memorable for his family and friends.
I wouldn't hesitate to recommend them.
Thank you for making such a difficult time more bearable.

11 June 2023
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Reply from JB Hall Funeral Directors

Dear Dr Bastiman

Thank you for leaving a review. We are pleased that our colleagues at J B Hall were so compassionate and helpful whilst arranging your husband's funeral.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Jen was brilliant arranging everything…

Jen was brilliant arranging everything for us in a calm and thoughtful way such that the funeral all just happened without any stress for the family. Thank you!

30 May 2023
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Reply from JB Hall Funeral Directors

Dear Mr King

Thank you for leaving a review. We are pleased that Jen at JB Hall arranged the funeral in such a calm and thoughtful way and everything was stress free.

We will pass on your kind words.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Highly recommend

From the very first contact this company was professional, respectful, helpful and most of all compassionate !
I would definitely recommend to others,
Thank you

18 May 2023
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Dear Chris

Thank you for leaving a review. We are pleased that our colleagues at JB Hall were so professional, respectful and compassionate.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

Rated 5 out of 5 stars

Everything was so efficiently done

Everything was so efficiently done. We were informed about what was happening next.

16 April 2023
JB Hall Funeral Directors logo

Reply from JB Hall Funeral Directors

Thank you for taking the time to leave a review. We are pleased that our colleagues at JB Hall were able to offer the best care, support and experience.

Kind Regards
Claire McGinty
Client Experience & Aftercare Manager

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