JB Hi-Fi NZ Reviews 

I think JB should look at finding another company to do there deliveries waiting a week for a TV to be delivered from North Shore to Botany Downs is a joke I get stuff delivered from China quicker than that cmon guys up your game and ditch Mainfreight

After the harrowing experience with Noel Leeming, decided to shop with JB hi-fi Queensgate Wellington . Amazing customer service . Just bought a shokz wireless open headset . Hassle free service and friendly people on sales .

JB Hi-Fi in Albany, Auckland has awesome service. Never had an issue with them. I'm busy with an issue with a product that is the manufacturer's fault, Jb Hi-Fi Albany understood my problem and gave me full refund even though it wasn't their issue. Where other people weren't will to resolve my problem, JB in Albany did without a second thought.

Pre ordered a Blu-ray November 30. In my email it says we will send early for targeted release date 10 December today is December 13 and I still haven't received a tracking number. Poor service no reply to my email. Yet they still took the payment out this will the last time I buy from jb online as this is the 4th time this has happened this year. Now they are aaying its on backorder, You would think that if someone pre orders something they would make sure they have the stock. Absolutely Poor service.

This morning I received an email advertising the MacBook Air $20 cheaper than what I purchased it for 7 day prior. I thought I would take my receipt to the local JB Hi-Fi store in Botany and presented it to the sales assistant. Without hesitation they processed a $20 credit back on my credit card. Their Price Promise works.

This a great store around Australia, they often adhere to good warranty practice...staff always friendly and always looked after and clean stores. Nothing negative to say we of yet

Shout out to Christopher at Botany who helped my husband and I today. He was super helpful, had great product knowledge and went the extra mile for us.
We had a great experience at the shop today! Thank you!

I bought a Almost 4k MacBook m4 pro and got absolute garbage customer service and was disappointed with end result.

Not good service

JB HIFI are SCAM artists! They advertise CASHBACK offers on goods displayed. BUT! THERE IS NO CASH BACK!!! When you buy the said products, you get NO CASH BACK AT ALL! They tell you to login into some website to claim your money back after having to fill in ALL your personal details, (for WHAT)! Even after completing ALL this BS, MONTHS later, they give MULTIPLE EXCUSES why you HAVEN'T received your $100.00 CASH BACK! ALL JUST a SCAM! Just to buy JB HIFI products!

Big thank you to Blake at Manukau. Very helpful, personable and knowledgeable. Went out of his way to help while he was on the paying counter with no help from other staff. Very calm under pressure absolute asset to the company. Went back in Saturday he ordered the parts i needed. Give the man a raise!

bought wireless headphones. sound great, battery lasts long. staff helped me choose.

bought a samsung tv. staff were very helpful, delivery smooth, price was fair.

bought new headphones, sound is crisp and bass is good. staff helped me choose.

I love my new iPhone, I think i got it at a good price. I asked for delivery but I didn't get up to date tracking details in time and I didn't know when it was going to come. So it was super stressful getting it, but overall I love my new iPhone

Worst experience of all time, I entrusted so much to in since my first handheld device, but today is such a new mark for disappointing. If there is a low in the lowest JB is below all of that. Customer service is rude, when you give them a question they literally copy paste the whole policy in the chat to guilt you so you don’t ask them annoying questions anymore. I won’t specify any ore feedback here as I don’t want to see them grow but to rot in hell for that kind of demonic customer service facade.

The customer service is great they also have a great range of all electronics and music movies and games

"We had a wonderful experience buying a new phone at JB Hi-Fi Albany thanks to Love. His patience in answering our many questions was greatly appreciated, and his helpful suggestions steered us toward the perfect phone and plan. He went above and beyond to ensure we were completely satisfied. We highly recommend him and the store!"

Specifically in relation to the Auckland Airport store. I wanted a GoPro 13 to record my kids adventures. JB refused to match a price I found in the city store a week ago. Also wouldn’t match an online price I found for around the same amount. For a supposedly duty free store to be more expensive than a high street store is insane. The male I spoke to was surly and dismissive. When I went back I spoke to a lovely young lady who was much more helpful and checked the system for the best price she could give me. World of difference even tho the outcome was the same. The key is in the delivery people! Interestingly I went around the corner to the Chinese electronics store and bought the same product with better service at the list price which was substantially cheaper than the JB high street store price. Lesson learnt. Steer clear of JB particularly the airport “duty free” store.

Will never buy from them. My partner bought me a Kobo in 2022. Immediately upon using it the next day it glitched. The screen glitched, flickered bright and dark, jumped back and forth heaps of pages all at once. It happened unexpectedly and would continue to happen even when I’d stop touching the kobo screen it would keep doing this. I had videos to prove this. Wrote to JB and they said I could send it away or have it inspected instore. Took it the store, store person even saw it glitching and admitted to seeing it. The issue was the screen had a crack in it (from me pressing down on the cover accidentally and the bendable cover caused a pressure point which cracked it). However the glitching screen happened the day I first used tbe kobo onwards. The screen crack was independant to this, it had no bearing on the issues. I caused the crack by accident but the glitching was a hardware/software fault and that fault shouldn’t have been there regardless. My video proof was prior to the crack and showed it happening when the kobo wasn’t even being handled. JB refused to send it away for testing because of this crack. They said they would only send the kobo away to test it if I took it elsewhere and paid to replace the screen first. But then they might blame it on the new screen? I’ve just written this off as a waste of time and money now. Shop elsewhere people, in case you buy a faulty item & JB doesn’t do a thing to look into it. I wrote to JB after this but they just agreed with the store person and weren’t willing to do anything. Shame on you JB for not investigating a faulty product. Worst customer service that I have experienced. So unhelpful. Kobo was purchased in 2022 and taken to their store early the next year.