JBR Capital Reviews 507

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 69 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, making interactions pleasant and efficient. The service provided is frequently highlighted as exceptional, with many people appreciating the smooth, easy, and swift process from beginning to end. Reviewers are particularly impressed with the quick response times and the overall positive user experience. However, some customers also noted issues with pricing, describing interest rates as ridiculous. A few other people also felt that customer service was lacking, mentioning slow responses and a lack of effort to confirm agreements.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, efficiency, and... See more

Service

People report positive experiences with service. Customers consistently praise the seamless, swift, and... See more

Response time

Reviewers mention positive feedback about response time. Customers consistently highlight the speed and... See more

Price

Customers had ambiguous experiences with price. While some reviewers praised the company for achieving the... See more

User experience

Consumers find the user experience to be positive. Many reviewers highlight the professionalism and attention... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb company to deal with ! Our point of contact Gabriel ‘Gabe’ has been absolutely fantastic. He kept us informed at every stage and was always at hand if needed. JBR and their team are highly skil... See more

Company replied

Rated 5 out of 5 stars

Amazing experience with JBR. I was going to make a large cash payment for a vehicle due to the complexity of my business structure and other things, however, I thought I would reach out to J... See more

Company replied

Rated 5 out of 5 stars

I recently re-financed one of my vehicles. I initially was attracted by JBR because they offered the most competitive rates and flexibility in terms of the deal's structure. Tje service they offer is... See more

Company replied

Rated 5 out of 5 stars

My second time usingJBR and I chose them over the dealer’s recommendation as their offers were better plus I was an existing customer and knew they would take care of me. Furkan went above and bey... See more

Company replied


Company details

  1. #49 of 63 best companies in Car finance and loan company

Written by the company

JBR Capital is the UK’s only independent finance provider dedicated solely to high end vehicle finance. JBR Capital offers bespoke specialist finance for modern day cars, supercars, classic cars and historic cars to private individuals and businesses.

TAILORED FINANCE FOR LUXURY CLASSIC & SUPERCARS

Written by the company

Flexible Bespoke Finance
We offer flexible and competitive finance from £50k to £750k+. Each finance deal is designed to suit you, your financial needs and put you in control.
Great Customer Service
We are petrol-heads ourselves and work with the best car dealerships in UK, which enables us to know the market inside out and have the expertise to put together realistic financing offers.
Fast Decision Making
Most of our customers get the go-ahead on their supercar finance package within a week so we can make your dream of owning a high-performance car reality sooner then you might think.

WHY FINANCE WITH US?

Dedicated solely to high-end vehicle finance

JBR Capital is the UK’s only independent finance lender dedicated solely to high-end vehicle finance, offering specialist classic, prestige, racing & supercar finance. We offer tailored finance options to private individuals and businesses, lending anything from £50,000 and to date we have loaned over £1 Billion. Our personalised approach means that we may, depending on your circumstances, be able to offer finance to clients who do not fit the traditional computer-driven models of other companies.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

507 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 75% of negative reviews

Typically replies within 48 hours

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Rated 1 out of 5 stars

AVOID

I was also sold an unregulated business policy when I don’t even have a business. I was miss sold the car from an unscrupulous dealer who falsified a deposit amount which made me start in negative equity, he shortly after went under. I ended up with a massive balloon of over 70k when the car only booked closer to 50, i then had to pay 22k to get out of the deal, they offered me 1% off of the settlement as compensation absolute joke! the FCA didn’t help due to it bein unregulated, avoid these at all
costs as your dream car deal soon turns into a nightmare!

2 November 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Hi Jay, our records indicate you have previously spoken with members of our Customer Complaints team. JBR Capital is authorised by the Financial Conduct Authority and we take our regulatory obligations extremely seriously. Should you wish to discuss the matter further then please don’t hesitate to make contact.

Rated 5 out of 5 stars

Simply brilliant

Great service and Furkan, in particular, was brilliant. Guided me through the entire process and answered my many silly questions.

22 October 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Hi Zahid, thanks for the great feedback. Enjoy your car!

Rated 4 out of 5 stars

Michelle was great every email was…

Michelle was great every email was replied to and she help get the completion done at a very late stage of the day ⭐️⭐️⭐️⭐️⭐️

14 October 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks Emma, that's really good to hear and we appreciate the feedback.

Rated 5 out of 5 stars

Fantastic service

Fantastic service. It was really refreshing to find a company you can actually talk to all the way through the process. I was assigned my own representative that took it it from early conversations to securing the deal. Faultless from start to finish..!

27 September 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks Matthew! We pride ourselves on excellent personal service so your feedback is really welcome.

Rated 5 out of 5 stars

Just excellent

Just excellent - the team at JBR were so professional and quick and we had an approval so quickly. Their communication is first rate and overall, I would really recommend JBR Capital !

27 September 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks Peter, we appreciate your comments very much.

Rated 5 out of 5 stars

Completely professional provider who…

Completely professional provider who are very meticulous in their documentation and procedures. Payment was swift enabling same day handover of the vehicle, JBR Capital are a pleasure to business with.

24 September 2021
Unprompted review
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Reply from JBR Capital

Thanks Max, that's great to know. Hope you are enjoying the car!

Rated 5 out of 5 stars

Fantastic Company To Deal With

Where to start... What a pleasure it has been to deal with JBR! The first of many cars to be purchased with JBR Financing..

From my intial phone call with Furkan, to the collection of the car, the level of service has been fantastic.

Where many other companies turned their back on me because i didnt fit their 'Client Profile', JBR treated me like a long standing customer before even agreeing to lend to me. I felt their was a desire to get the deal over the line and welcome me into the JBR Family. I cant reccomend them enough, and when their Products mean you can save litterally hundreds of pounds a month on repayments, it makes the unattainable.....attainable.

Thankyou to all the team for making a dream a reality! Will be returning to them in the comings weeks to fund a new family car!!!

23 September 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks Kevin! We'll be sure to let Furkan know your comments. Hope you're enjoying the GT3 and look forward to seeing you at some events in the coming months.

Rated 5 out of 5 stars

A Brilliant Business

Brilliant, helpful, competitive, phenomenal value for money, easy to deal with, responsive etc etc. Thanks JBR and Furkan who got it all done for me

21 May 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, as simple as that really. I managed to create a deadline for myself but JBR and Furkan in particular were amazing. Despite the short timeframe and some other issues I managed to generate, JBR and Furkan didn't miss a beat and got everything sorted calmly, smoothly and professionally. Great!

20 May 2021
Unprompted review
Rated 5 out of 5 stars

Pleasant and friendly staff made the process easy

Cyrus was great throughout the process- this was the first time I’ve used non main dealer finance on a car and I would certainly use JBR again.
I already love my new Lamborghini Performante to bits, it’s such a good example which I’ll treasure.

7 May 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks for the feedback Ryan, it is really appreciated. Congratulaions on the Performante and look forward to speaking again soon.

Rated 5 out of 5 stars

OUTSTANDING SERVICE!!

OUTSTANDING SERVICE!!

If you are looking for a seamless car buying experience with great rates in today’s climate, look no further than Mr Furkan Kubilay!

Furkan went above and beyond time and time again while I struggled to make a decision on the car I wanted. Never a complaint! Just great customer service and an absolute credit to JBR Capital!!

Thanks again Furkan Kubilay!

Scott Crook

6 May 2021
Unprompted review
Rated 5 out of 5 stars

Fixed my Tesla issue in very short order.

Tried to buy a Tesla with Blackhorse, failed to finance because I didn't tick the guarantor box, couldn't work out how to restart it so called JBR with a week and a day before delivery was due. They were exceptional took details got the underwriters confirmed within a business day, Tony Moore even drove for over an hour to get the ID confirmed face to face and documents signed to make this work. Then all up against the clock to get the cash transferred and evidence in Tesla's hands completed in the nick of time. Very much appreciated, above and beyond, will use again in the future, particularly when compared to some of these policy factories.

12 March 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks James, we're glad we could help and we've passed your feedback to Tony. Enjoy the Tesla!

Rated 5 out of 5 stars

Exceptional service at JBR Capital

I refinanced my car with JBR Capital. Furkan who hailed my account was proactive and professional in serving me, and exceeded my expectations with a turnaround time of one week in respect of my refinancing application.

12 March 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks so much for the feedback, we're pleased to hear Furkan looked after you well. If there's anything else we can help with please just let us know.

Rated 5 out of 5 stars

Couldn’t rate Kate any higher found the…

Couldn’t rate Kate any higher found the 458 I wanted and had all sorted within 48 hours. Have owned multiple super cars and this has been by far the easiest experience and will certainly be using again instead of any others. Thanks again KJ

10 March 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks Scott, glad we could help with your beautiful 458. We've passed your feedback to Kate and we look forward to speaking with you again soon.

Rated 5 out of 5 stars

I have been dealing with JBR Capital…

I have been dealing with JBR Capital for the last 5 years, this is my fourth car funded with Tim at JBR, they always make it so easy to change from one car to the next.
Glad to see you back lending again

7 March 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thank you so much, that's great feedback and really appreciated.

Rated 5 out of 5 stars

JBR Capital get 100% again.

This is my second purchase financed by JBR, and they always offer excellent service.
Kate is a professional, I wouldn’t go anywhere else.

6 March 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Thanks for the feedback, we really appreciate your loyalty.

Rated 1 out of 5 stars

Asked for help in deferring my monthly…

Asked for help in deferring my monthly payments so I could hire a car whilst I sorted out a major issue of a seized engine in the car I purchased 18 months ago car cost £30,000 fully serviced and maintained in the process now I am looking into having to reject the car under 2015 consumer rights act hopefully get a full refund and get out of the finance agreement JBR capital could of avoided this action whilst I deal with the retailer who sold the car.
DONT UNDERSTAND NO POINT IN CONTACTING YOUR COMPLAINTS DEPT. You have refused to help me why on earth put a response to my complaint ??? To show you what ?? Your now able to help me ???

6 March 2021
Unprompted review
JBR Capital logo

Reply from JBR Capital

Hi Annabelle, we’re sorry to read your feedback. If you are able to email complaints@jbrcapital.com then a member of the team will respond to you as soon as possible.

Rated 1 out of 5 stars

Avoid this company

Avoid this company. Agreed a pcp 3 year lease deal only to find out that it was a hire purchase UNREGULATED!!!!!! Why would anyone in there right mind if informed would agree to this. This definitely was not agreed and legal advice has been taken.

!!!!!!!!!!EDIT!!!!!!!!

Spoken to JBR capital where i was fobbed off. Also made me sign a declaration relating to BUSINESS use which i didnt know about in the slightest, however this car is purley used for PERSONAL use. Which they are aware of. No relation to my business in any way and was not notified just be careful with these crooks.

Seems to be a very constant pattern with complaints and the same stupid reply where they say dont hesitate to contact JBR capital bla bla bla!!!

17 December 2020
Unprompted review
JBR Capital logo

Reply from JBR Capital

Hi Mr Shenko, our records show that you have previously spoken to members of our Customer Services team about your JBR Capital finance agreement. Should you wish to discuss the matter further then please don’t hesitate to make contact.

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