jcbworkwear.com Reviews 107

TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Purchased a pair of J.C.B work boot's Costing 64.00 £ I'm absolutely delighted with them They are really comfortable, water proof. Fantastic grip in wet conditions Very good quality, 💯 % sa... See more

Rated 5 out of 5 stars

The JCB boots were delivered promptly and they are a “put on and go product.” No sore ankles or feet with “breaking in.” Due to the fact that wear boots every day, I can’t afford the bother of not buy... See more

Rated 1 out of 5 stars

As a professional Engineer I rely on the quality of my safety equipment. I moved away from JCB work boots a few years ago due to poor stitching but admittedly they do receive some harsh conditions.... See more

Company replied

Rated 4 out of 5 stars

Great overalls, high quality. I first brought them on amazon on the app and couldn't chose a leg length, ordering online direct with the company you could chose between standard or extra long. For som... See more

Company replied

Company details

  1. Safety and work wear
  2. Boot Shop
  3. Outdoor clothing and equipment shop
  4. Protective clothing supplier
  5. Safety equipment supplier

Written by the company

Uncompromising Safety Footwear and Workwear that works as hard as you do. High-quality garments built with comfort and durability in mind designed for use in all trades.


Contact info

3.6

Average

TrustScore 3.5 out of 5

107 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service.

Excellent service.
Kept in the loop from buying to delivery.
100% will be using again.
Keep it up JCB... Not many companies these days actually reach out to their customers.
I was very impressed and will recommend you to anyone.

28 September 2021
jcbworkwear.com logo

Reply from jcbworkwear.com

Hi Paul,

Thank you very much for leaving us such a fantastic review. We are so please that you have enjoyed your experience with us and we look forward to seeing you again soon.

Rated 4 out of 5 stars

very prompt delivery service

very prompt delivery service. good value product. However, not big enough in the calf so will be returning

11 September 2021
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Reply from jcbworkwear.com

Dear Mr Ostrowski,

Thank you very much for the review and your comments on the delivery service and the quality of our products. Sorry that you need to return the product due to tight fit, however, our customers' service team will be more than happy to suggest you something that will have a better fit.

Rated 1 out of 5 stars

No dispatch email or tracking number…

No dispatch email or tracking number provided. Slow delivery

3 September 2021
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Reply from jcbworkwear.com

Hello Eliseo,

We are sorry that you felt that our services are insufficient. We strive to provide the best customer service we possibly can to all our customers and encourage to contact us with any issues so that they can be resolved to the best of our ability.

Unfortunately, at the moment we do not provide tracking numbers. Additionally, we are currently going through a complete systems redesign and update which will enable us to provide dispatch updates to our customers in the near future.

We received your order on the 26th of August and it left our warehouse on that same day. Bearing in mind this was Bank Holiday weekend, it was delivered to you on the 31st of August.

Rated 5 out of 5 stars

Product arrived within 48 hours of…

Product arrived within 48 hours of ordering in good condition, good service great product

2 September 2021
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Reply from jcbworkwear.com

Hello,

Thank you so much for your excellent review. We are very pleased to hear that you like our product and are happy with our service.

Rated 5 out of 5 stars

Very happy with the products that I…

Very happy with the products that I bought from you will be buying again from you soon many thanks

29 August 2021
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Reply from jcbworkwear.com

Hello Darren,
Thank you so much for the fantastic feedback, we always love to hear from our valued customers with any feedback and act upon the feedback. We look forward to seeing you again soon.

Rated 1 out of 5 stars

When I put them on

When I put them on, as soon as I have tried to tight the lacers, one of the side lacer's ear just popped out showibg it was not properly fitted and it cannot be fitted back.
Poor excuse of a heavy duty safety boots.

20 August 2021
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Reply from jcbworkwear.com

Hello Lucian,
Please accept our apologies that you have had bad experience with our product, we strive to resolve all issues our customers may have to the best of our ability. If you have not done so already, please contact our customers service team at jcbinfo@psf.co.uk or 0114 273 8349 and they will be happy to replace your boots. Thank you

Rated 5 out of 5 stars

Really good 2nd time I have been too…

Really good 2nd time I have been too this website for boots. Work on sites and have no complaints lasted about 8 months and I am hard on footwear. Only took about 3 days to be delivered to my house grate service keep up the good work

15 August 2021
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Reply from jcbworkwear.com

Hello Mark,
Thank you so much for the great feedback, we strive to provide only the best quality products to our customers with the best customer service.

Rated 1 out of 5 stars

As a professional Engineer I rely on…

As a professional Engineer I rely on the quality of my safety equipment. I moved away from JCB work boots a few years ago due to poor stitching but admittedly they do receive some harsh conditions. I moved onto other brands which to be honest were worse.
As I wanted a specific style of slightly higher cut than normal I have returned this time back to JCB
My new boots have arrived and they have obviously not had a full QC check on the plastic side zip. Initially the zip would only go up half way as the plastic sprues on the teeth were still evident from manufacturing . After several attempts I can now get the zip fully working and are now acceptable so If this is not checked what else isn't that is safety critical.

21 July 2021
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Reply from jcbworkwear.com

Hello David,
Please accept our apologies that you have had bad experience with our product, we strive to provide only the best quality products to our customers and to resolve any issues our customers may have to the best of our ability. If you have not done so already, please contact our customers service team at jcbinfo@psf.co.uk or 0114 273 8349 and they will be happy to replace your boots. Thank you

Rated 1 out of 5 stars

Sizing it terrible on the t-shirts

Sizing it terrible on the t-shirts, the wellies fit but covered in dust and the top of the Welly is ripped..

3 July 2021
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Reply from jcbworkwear.com

Hello Scott,
Please accept our apologies that you have had bad experience with our products, we strive to provide only the best quality products to our customers and to resolve any issues our customers may have to the best of our ability. For all our workwear we use standard sizing which is generally a regular fit, unfortunately, sizing will wary across different brands within the industry depending on which fit they wish to use.
Please could you confirm whether you received the wellies already ripped? If you have not done so already, please contact our customers service team in regards to this at jcbinfo@psf.co.uk or 0114 273 8349 and they will be happy to replace your wellies. Thank you

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