J Coates (HGV Services) Ltd Reviews 2,322

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 195 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, patience, and supportive approach, which significantly contributes to a positive learning environment. Many highlight the excellent user experience, noting that the instruction is clear, structured, and builds confidence from the start. The service provided is often described as exceptional, with people appreciating the comprehensive guidance and the ease with which they achieved their goals. Reviewers also found the instructions to be very helpful, enabling them to succeed in their tests. However, some people were dissatisfied with certain instructors, finding them unapproachable or lacking sufficient knowledge of the routes.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

User experience

Consumers find the user experience to be overwhelmingly positive, often describing it as a great experience... See more

Service

Customers had positive experiences with service, consistently praising the high standard, professionalism,... See more

Instructions

Reviewers highlight positive aspects of instructions, frequently praising instructors for being professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

I had a whole week with J Coates, Monday was my reversing with Ben and then 3 days with Chris followed with my test on the Friday. Ben was very professional and helped me nail the reversing, my three... See more


Company details

  1. Driving school

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Would 100% recommend!

I passed my C1 first time with J Coates in St Albans. My instructor, Tristan, was absolutely brilliant- really friendly, answered all my questions and made me feel so comfortable. I would definitely recommend Tristan and J Coates to anyone who is looking to do their C1!

28 May 2025
Unprompted review
Rated 5 out of 5 stars

Very Professional

Once again, Exceptional service from JCoates, but of course without a Great teacher you would not get Great results, big thanks to Lewis, trainer was exceptionally professional throughout the course beginning with Reverse, Coupling and Uncoupling, explained everything throughout taught me many many new things about class 1 in Training days all the way up to the test day on Which i Passed, there is so many thanks i could say, but what stands out is the trainers knowledge, teaching skills, friendliness and confidence. Very happy, thanks to Lewis.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Just finished my Class 2 training and…

Just finished my Class 2 training and test with Lewis with a first time pass. Been between the St Albans and Northampton sites for training, all great guys and very welcoming. Lewis was very patient and understanding, giving great advice and showed a genuine interest in getting me through the test. Highly recommend J Coates and the team if you are looking to train.

16 May 2025
Unprompted review
Rated 5 out of 5 stars

Lewis was brilliant

Lewis was brilliant. Doing c1 for ambulance and he is a great instructor. Passed c1 test today and felt so comfortable with Lewis and confident on the test. Thank you Lewis

7 May 2025
Unprompted review
Rated 5 out of 5 stars

Day 5 CPC course

Day 5, CPC course. I would highly recommend J Coates for this course, for all the reasons stated in my previous reviews. And if all the Tutors are like Chris, you'll have a good week.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

absolutely brilliant

Have had 2 tests with these guys and all I can say is absolutely brilliant. Chris is very patient and helped me pass both my HGV class 1 and D1 licence :) very very recommended company :)

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Customer review: J Coates

A huge thank you to Tristan, passing 1st time! He was patient, kind and friendly! Helped me feel completely at ease on my training! A credit to J Coates as an instructor.

24 April 2025
Unprompted review
Rated 5 out of 5 stars

Thank you!

I have been doing driver training for my C1 license for the past 2 days with Lewis and can honestly say it’s been great. Learning to drive in a new vehicle felt a little stressful but Lewis ensured that the environment was comfortable and gave me solid advice which enabled me to come out with a pass; first time and with only 2 minors. Thank you so much for your help!

23 April 2025
Unprompted review
Rated 5 out of 5 stars

A BIG thanks to Lewis at J Coates…

A BIG thanks to Lewis at J Coates driver training. The knowledge and guidance you offered me ensured I did pass my HGV C+E at first attempt.
My advice for anyone doing their driver training is to listen and learn as these guys have seen it all.

17 April 2025
Unprompted review
Rated 5 out of 5 stars

C1 4 day course

Was so nervous about this but Tristan was amazing and gave me all the confidence i needed to pass first time! Couldn't be happier with the training, thank you. Blue lights here i come 😬

16 April 2025
Unprompted review
Rated 5 out of 5 stars

A big thank you to J Coates

A big thank you to J Coates, and especially Chris Eeling, for helping me learn and pass my minibus test! Who would have thought i’d pass eh?! Very grateful, would highly recommend!
Lisa :)

20 March 2025
Unprompted review
Rated 5 out of 5 stars

C+E training

I had Simon this week for my C+E training, he was a good teacher and very helpful, thank you for getting me the result I wanted

21 March 2025
Unprompted review
Rated 5 out of 5 stars

CPC.

I have just finished my week of CPC with Steve, The course was very well presented and Steve himself was good at delivering it. We have had a good weeks. Thanks Steve.

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Great way of doing your cpc

Great way of doing your cpc ! 1st time for me online doing this . Great experience nice and straight forward and Steve is a legend ! Very clear and on point !

Paul mercia Garden products

17 March 2025
Unprompted review

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