J Coates (HGV Services) Ltd Reviews 2,317

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 208 reviews, reviewers overwhelmingly had a great experience with this company, often passing their HGV licenses on the first attempt thanks to the excellent training and support received. Customers consistently praise the staff for their professionalism, patience, and encouraging approach, highlighting how instructors make the learning process less stressful and more enjoyable. The service is frequently described as exceptional, with many appreciating the clear guidance, practical tips, and confidence-building instruction that prepares them thoroughly for their tests and real-life scenarios. However, some people were dissatisfied with the approachability and understanding of certain instructors, feeling uneasy and not adequately supported during their training. A few other people also felt that the training vehicles had issues, and the training facilities lacked basic amenities, leading to concerns about the training environment and insufficient practice time.

What people talk about most

Staff

Users describe positive interactions with staff, consistently praising instructors for their professionalism,... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing it as a great experience... See more

Service

Customers consistently note positive experiences with service, describing it as professional, friendly, and... See more

Instructions

Consumers find instructions to be positive, with many reviewers praising instructors for their... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the helpfulness and support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would like to thank J Coates ( HGV Services ) Ltd for helping me pass my C E HGV licence at first attempt. A big ‘thank you’ to Alec Steer for organising my courses, his colleagues at Melton for hel... See more

Company replied

Rated 5 out of 5 stars

Massive thank you to the legend that is Kelly for getting me through my Class 1 first time with only 3 minors! She is knowledgeable, patient, encouraging and genuinely cares about teaching you to be... See more

Company replied

Rated 5 out of 5 stars

I'm brand new into the world of HGV and J Coates have looked after me very well. Alec Steer has guided me through the requirements, the reversing course team were super flexible when I forgot my licen... See more

Company replied

Rated 5 out of 5 stars

JCOATES stands out. And Simon's experience is so fantastic to propel career into success. Simon, thanks for your guidance, encouragement and tolerance. And a very big thank you to Andrew (MD JCOATE... See more

Company replied


Company details

  1. Driving school

Written by the company

Specialists in Freight Transport and Passenger Transport Training. Established in 1970, J Coates offer the best in Driver & Transport Training to the Road Transport, Distribution, Passenger Transport and related industries.


Contact info

5.0

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Learning how to reverse a bus

The trainer explained the processes really well and gave excellent support and guidance in the practice session leading up to the final assessment.
I'm looking forward to the next block of training with the company albeit at a different training venue.

9 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We greatly appreciate your positive feedback on the training session. Looking forward to your next block of training with us!

Rated 5 out of 5 stars

I recentley passed my c+e

I recentley passed my c+e , kelly was my instructor and she put me at easy really quickley, her way of explaining things and lovelly all round nature made it a very pleasant experience, thank you kelly

9 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are excited to hear about your positive experience with Kelly. Thank you for taking the time to share your feedback.

Rated 5 out of 5 stars

Best instructor

Massive thank you to Liam for helping me pass my practical driving test as well as my CPC. He played a major part in passing by explaining key things I need to be doing and what I should be looking out for

6 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. We are glad to hear that Liam was able to help you pass your driving test and CPC.

Rated 5 out of 5 stars

CPC course today

Had CPC course today, Chris the instructor was brilliant as always, see you in a few months when we do our 3 monthly drivers course
Mike

9 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for sharing your experience with our CPC course. We look forward to seeing you again for the 3 monthly drivers course.

Rated 5 out of 5 stars

A really great experience!

I had my CPC Mod 4 training & test at St Albans, the instructors were really great & were happy to repeat and explain anything I wasn’t sure about. Also very supportive. Massive thanks to Lewis, Tristan & Chris

6 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you immensely for sharing your experience with us! We are thrilled to hear that you had a great time during your CPC Mod 4 training & test. Your kind words about our instructors Lewis, Tristan, and Chris are truly appreciated.

Rated 5 out of 5 stars

Liam and Simon.

Liam and Simon.

Excellent experience today with Trainer Liam and Examiner Simon who helped me pass my CPC Mod 4.
Would recommend.

7 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We're overjoyed to hear about your excellent experience with Trainer Liam and Examiner Simon. Thank you for sharing your feedback.

Rated 5 out of 5 stars

Liam & simon was incredibly helpful…

Liam & simon was incredibly helpful with my cpc mod 4 - trained and completed in a couple hours…

couldn’t have asked for a better service, put my mind at ease especially with how anxious i was prior to the test.

7 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are pleased to hear that Liam & Simon provided incredibly helpful service with your CPC mod 4 training. Thank you for taking the time to share your positive experience with us.

Rated 5 out of 5 stars

MOD 4 CPC with liam and simon

Just passed my MOD 4 CPC with liam and simon. What a cracking experience. I turned up hesitant and wasnt very confident with it but straight away liam put me at ease. Was patient and kind, answering every question simply but with the detail we needed, being careful not to overload you with information thats not relevant at this stage. Simon then turned up and again was a lovely bloke who was clear and precise with what he was asking and just overall a nice guy! Brilliant experience and wouldn't hesitate to recommend anyone to come here for training!

7 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are pleased to hear about your positive experience with Liam and Simon during your MOD 4 CPC training. Thank you for recommending our services!

Rated 5 out of 5 stars

good service

good service
kelly is a really good instructor
definitely recommend

6 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for sharing your positive experience with J Coates (HGV Services) Ltd. We're glad to hear that Kelly provided good service and instruction. We appreciate your recommendation.

Rated 5 out of 5 stars

Great experience with j Coates…

Great experience with j Coates instructor Lewis was exceptional really helpful and was able to make me pass my hgv class 2

3 February 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback. We deeply respect your experience with J Coates and our instructor Lewis.

Rated 5 out of 5 stars

Brilliant Class 1 HGV trainingw

Brilliant Class 1 HGV training with J Coates. Professional instructor, Kelly, clear guidance, and great support throughout. I passed first time and felt confident going into the test. Highly recommended.

30 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We greatly appreciate your positive feedback on our Class 1 HGV training services. Thank you for choosing J Coates (HGV Services) Ltd.

Rated 5 out of 5 stars

Amazing Experience!!

Right, hold your socks, this could be a long one.

Sooo.... from the begining, when first getting in contact with Alec at Jcoates asking for advice about the class 2 course, i knew they were the go to. Came back rather quickly via email with MULTIPLE different breakdowns of how i could proceed with the class 2 course, INCLUDING personalised quotes for myself who had already completed the first few steps like(medical,licence etc)

Once selecting the best one for myself i contacted the office to proceed to pay, which Alec who then informed me that i can either pay IN FULL, Course by Course or even 0% FINANCE. So not only THE CHEAPEST but also many different ways of paying. FANTASTIC.

Moving onto the dates. Very helpfull with picking dates for training and tests and trying to get them to suit me as good as possible so that it minimises my time off current work. Again brilliant. So i managed to get my whole course completed within 1 working week (Mon-Fri)

So i started, the monday morning with my cpc mod 4 and then moving onto the reverse training and test in the afternoon, IDEAL!!.
THIS is were i met a chap called Liam Daisley!!!!

Now, i really dont know were to start regarding Liam, because from the get go at 7am monday morning, he was an absolute diamond of a man to train with. Soft approach, understandable, very thoughtful and all around nice guy. He talked you through VERY thoroughly, everything you needed to know, and without hesitation was always there to answer any questions you had. Not only did he make you feel relaxed but he made the whole of monday an enjoyable learning day. To top it off, again with nothing but knowledge and help throughout the day off Liam, i passed both the reverse manouvre and cpc mod 4.

I then had 3 days of driver training and to my absolute JOY i was allocated with Liam.

Tuesday, we was off to a good start. Listening to every piece of knowledge Liam had to offer, we got through the day with ease, whilst having a genuine chat, but most importantly, SAFELLY!!

Wednesday, again was absolutelly fantastic, and what sets Liam apart from the rest is the realtionship and trust he builds with you, and he genuinelly cares and beleives in you to achieve the one thing i beleived was impossible. Finishing off wednesday, Liam re assured me and filled me with confidence as he was very impressed with the driving i did that day, but none the less thats all thanks to him!!

Thursday felt like routine at this point with how at ease he makes you feel about driving the truck. So we just went over everything from the previous days, to tighten up the driving.

Friday was test day. I was CRA***NG it. Got in the truck an hour before test like a shaking mess. Soon after setting out on my final lesson i soon calmed down. Again, due to how at ease and normal Liam brings things across to you . It all makes total sense in the way he delivers that information.

Anyway, got to the test. Liam filled with confidence, tells me i can do, its just another drive. And thats what its was thanks to him!! So i flyed through the show me tell, Tell me questions and off we set!! 1hour 24minutes later and done. Pulled in and opened the door so me and Liam can here the result..... PASS!!! 1ST TIME!!! And thats 20% my doing but no doubt 80% Liams!!! Without him, his support and his beleif this week. I really beleive i wouldnt of done it. So i promised him i would right a good old lengthy review just to let future students know... HE IS THE MAN... and thats what ive done....

A massive thankyou to Alec in the office, but MORE IMPORTANTLY a enormous thankyou to Liam. You are without a doubt 1 in a million and i thank you for everything you have done for me this week. You will not be forgotten!! **Straight but Late** Will always be the most valuable bit of knowledge you gave me. So thankyou.

PLEASE GIVE THESE A TRY IF YOUR LOOKING TO GET YOUR HGV LICENCE. YOU WILL NOT REGRET IT!!! **30/01/2026**

30 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Reece, thank you for such a fantastic review.

We’re really pleased to hear you had such a positive experience from start to finish, and a huge congratulations on passing your Class 2 first time — a great achievement.

Your feedback for Liam is brilliant and very well deserved. He takes real pride in his training, and it’s great to hear how confident and supported he made you feel throughout the week. We’ll be sure to pass this on to him.

Thanks as well for your kind words about the office team. We wish you all the best moving forward!

Rated 5 out of 5 stars

A good week!

Well it has been a great week, I had Simon as my instructor for the reverse training and on the road driving. He was incredibly supportive all week, and always gave great guidance with all aspects of driving. I could feel my confidence growing each day and he gave me confidence in my ability to pass. Thank you to all of the team at J Coates for the parts they all played in making this career change a positive start!

30 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Michelle, thank you for your lovely review.

We’re really pleased to hear you had a great week and that Simon was able to support you and build your confidence throughout your training — he’ll be delighted to hear this.

Thank you for choosing J Coates, and we wish you every success in your new career 🚛

Rated 5 out of 5 stars

Big thanks to Simon and Chris

“Simon and Chris helped me enormously throughout the course, giving clear explanations, practical tips, and guidance that really boosted my confidence. They were both friendly and funny, which made the two days enjoyable as well as very productive. Every aspect of the minibus test was covered thoroughly, with plenty of time to ask questions and practise. Their encouragement and professionalism made me feel well prepared, and I passed first time. A truly worthwhile experience—big thanks to both Simon and Chris!”

23 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We're privileged to have been able to assist you, Jed C. Thank you for sharing your positive experience with Simon and Chris. Congratulatiosn passing first time, enjoy your licence.

Rated 5 out of 5 stars

5 star


5 star for a 5 star team great training from Kelly and passed with flying colours could not be happier

23 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We're happy to hear about your 5-star experience with Kelly. Thank you for sharing your feedback! Enjoy your licence.

Rated 5 out of 5 stars

CPC International 35hr course

⭐️⭐️⭐️⭐️⭐️ CPC Course Review – J Coates (HGV Services) Ltd

I’ve just completed a 5‑day CPC course with J Coates (HGV Services) Ltd, and I’m genuinely impressed with the quality of the training. All aspects of the course were clearly and confidently presented, and the required participation made even the more mundane topics easier to digest and stay focused on.

The delivery of the facts and knowledge was professional throughout, but also engaging. The trainers kept the atmosphere relaxed with good banter and real‑world examples, which made the whole experience feel far less like a school classroom and much more like a practical, relevant learning environment.

I would thoroughly recommend J Coates (HGV Services) Ltd to anyone needing a CPC top‑up or completing the full 35‑hour requirement. A well‑run course with trainers who clearly know their stuff

16 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for sharing your positive feedback about our CPC course. We're pleased our trainers delivered engaging, professional training with practical examples.

Rated 5 out of 5 stars

Great HGV training.

Great HGV training.
A big thank you goes out to Liam who was exceptionally professional and helpful, giving great advice where needed. I completed the course far more confident ( and safe !!! ) than I’d hoped for.
Thanks again

15 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your review. Delighted Liam provided exceptional professional guidance. Your increased confidence and safety are our priority. Well done Ian, good luck with everything.

Rated 5 out of 5 stars

5 star training…

Good communication from start to finish, short wait for tests which was good. Simon the trainer was very knowledgeable and spot on in teaching me what I needed to know. Would definitely recommend to others and use them again for any future training.

13 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for your wonderful feedback about our training and Simon's expertise. We appreciate your recommendation and look forward to serving you again.

Rated 5 out of 5 stars

Very insightful and interesting course…

Very insightful and interesting course taught with a bit of humour 👍🏻

12 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

We are thrilled to hear you found the course insightful and enjoyed the humor. Thank you for your feedback, Gavin!

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Professional & detailed

⭐⭐⭐⭐⭐ Professional & detailed

I completed a week-long HGV course with Liam Daisley and passed first time with only 2 minors, which really says it all.

The instruction was clear, structured, and confidence-building from day one. Everything was explained in a way that actually made sense, from manoeuvres to road positioning and test standards. The training was thorough without being overwhelming, and any mistakes were corrected calmly and professionally.

I genuinely couldn’t have asked for a better instructor and would 100% recommend Liam daisely to anyone looking to pass their HGV test first time.

9 January 2026
Unprompted review
J Coates (HGV Services) Ltd logo

Reply from J Coates (HGV Services) Ltd

Thank you for taking the time for sharing your excellent experience with Liam's HGV training. We're honored that you found our service professional and well-structured. Thank you for choosing J Coates and Congratulations passing!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look