J&Co Jewellery Reviews 

Don’t buy from this company. Huge import taxes to UK (which isn’t obvious even though they say it is) & when stones fall out of earrings (not cheap @ £140) , they don’t want to provide a solution. Terrible customer service. Total RIP OFF 🤬🤬

Poor quality and even poorer customer service. A flat back earring I purchased broke within a week or so of it arriving. The jewels broke off the screw in head, leaving me unable to remove the earring. I couldn’t find the broken part as it fell off while I was out. It eventually tore through the piercing, before I could get to a professional piercer to remove it.
The company denied it was theirs because they couldn’t identify it without the broken part and kept asking for videos. I had provided them with two photos.
Countless emails later, no refund, offered a store credit then vanished.
Although they did send me a generic emails saying ‘we’re still here for you, Jewel’ 🙄

Omg the customer service is disgraceful and the earrings are so small u can’t get them in so very deceiving i wish i read reviews first

Import taxes to be paid if you order from Europe. I will not be accepting the parcel and hope to see my money back ! Damn that I didn't check Trustpilot first to see all the bad reviews. I would not have ordered via this company !!

This is the second time I have used this brand and both times the products have proved to be faulty and poor quality after very little use. On both occasions stones are fallen out of the earrings. I have written and asked for a replacement but is it is after six months they will not replace. These products are very poor quality for the prices charged.

I received my order today via FedEx, and the delivery was fast, just as expected. However, I was surprised to read many negative comments here after I made my purchase, which made me anxious. The packaging was great, but the earrings were surprisingly tiny, especially the flatback,(piercing) making them hard to insert (since I have long nail) Would I recommend this? Maybe you could try some of their pieces, but I don't think I will make another purchase. This jewelry size seems good to kids and toddler? 😅 price vs the jewelry? Expensive

Very disappointed! The item is far too small, almost invisible, as if it were made for a doll, not a human. It is so tiny that I can barely hold it with my fingers. It is nothing like what was shown in the picture. Given its size, the price was extremely overpriced, especially considering the additional tax I had to pay, which was nearly 50% of the item's price. Fraud!

Poor customer service. It takes days for them to reply. One earring was defective and after sending video, they denied and said I had to tighten the earring. I had it installed by a professional piercer and it fell out same day. I put it back in twice after falling out 2 more times within 2 days. All other earrings from that order stayed tight.
The installation is very easy so there isn't a chance it wasn't tightened after 3 installations and multiple tightens while in the ear.
Frustrated at their service and customer care.

Total scam, delivery never arrived, offered to send another but never did then when I asked for a refund they are trying to charge $7 for return shipping.
Ordered in May and still no delivery in September

Poor quality. I ordered these opal huggie earrings, and the opal fell off. And you have to pay custom fees. I will not be buying any more jewelry from this company and neither should you.

Quality is not compatible with the price.

Totally a scam, watch out ordered for 150$ necer recieved anything
Stay away they are thieves

I was nervous after reading trustpilot but only good and positive feedback from me. Ordered a diamond piercing earring saturday night, it was delivered Tuesday with FedEx, from Singapore to Denmark - impressing. Beautiful item, nice package.

They charge me 40 euros taxes when the shipment supposed to be free. Not recommended at all.

Don't fall for the cute Instagram post! These earrings are TINY! I was actually nervous that one of the pairs was so small it would get embedded into my hole! I would say I have pretty normal size ears and both piercings are evenly spaced, and there is no way the huggie earrings are staying in. Also, didn't read that you can't return them, which really sucks. I get the hygiene part, but you should build the loss into your business model and offer something for customer satisfaction. 10/10 do not recommend.

Bad quality and not worth the price . Huggies and thinner than they look and slip out of the ears . I email J&Co and all they could say was my piecing hole was too low for the earrings!!
I wouldn’t buy for this company again.

I’ve been ordering from them for years and the Huggies have always been a scam and always fall out constantly. It’s incredibly frustrating and the hoop earrings don’t ever clamp together shut and I would have one fall out a day so it’s a huge waste of money. It used to be maybe kind of worth it when it was way cheaper, but I just recently visited their websites and those prices are astronomical for the quality you’re getting and the fact that you will probably lose all of them within two weeks!! Incredibly disappointing don’t waste your money!!

I ordered a pair of Huggies but daily one or both would fall out! Now one is lost!

I was never told they needed piching together nor I had been told to put the backs on them?. The model in the advert does not do any of that!
Disappointed as no after market customer service.

Rubbish please do not buy from them!

Apparently the huggies should be pulled shut (which it doesn't say) and be used with backers - my pack only had one in the delivery and it was loose so didn't see it. Resulted in only having a pair for hours before got lost.

Absolutely terrible broken earrings and no refund or replacement
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