While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 42 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making the mortgage process seamless and stress-free. Many appreciate the personalized and understanding approach of the customer service, highlighting their efficiency and clear communication. Reviewers frequently mention the excellent service provided, noting the team's proactive nature and ability to find the best deals. People are particularly impressed with the consistent support and guidance offered throughout various stages, from first-time buying to remortgaging.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness,... See more

Service

Consumers find service to be positive, highlighting the helpfulness and efficiency of the team. Many... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently praising the exceptional support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Martin Fairchild helped me find my first fixed rate mortgage approx 10 years ago, and since then has helped me find two more. Both times that my fixed rates have been due to expire I haven't even need... See more

Rated 5 out of 5 stars

We have been using this mortgage adviser since we decided to buy our flat in London in 2022, and we have been genuinely very happy with Martin and the team. They have looked after us brilliantly, and... See more

Rated 5 out of 5 stars

Martin and the team at JDCIFA are brilliant. They guided me through buying my first home with real care - always professional, quick to respond, and genuinely human. When I needed to remortgage at the... See more

Rated 5 out of 5 stars

Martin has been amazing throughout the whole remortgaging process. He found the best deal for us and was friendly, attentive and supportive throughout, clearly explaining the whole process as we went... See more


Company details

  1. Mortgage broker

Written by the company

Mortgage brokerage. All Affordable Housing including DMS, Shared Ownership and any other Government/Local Authority schemes. Also New Builds, Resales, Purchase, Remortgage, Buy to Let, Let to Buy


Contact info

4.8

Excellent

TrustScore 5 out of 5

63 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing advice and service!

Amazing advice and service!

Martin was extremely insightful, helpful and approachable. As a first time buyer, I really benefitted from his help in finding me the best mortgage terms I would not have been able to find myself!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Great service from Martin

I worked with Martin for a first time buyer’s purchase on the DMS scheme. His knowledge and experience with setting up the scheme made me confident that things were being done correctly throughout the process. He was able to secure me a good mortgage deal and handle the back and forth with the lender without having to involve me. I would highly recommend his services.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent mortgage advice - 5*

My family and I have all used the mortgage service from Martin at JDCIFA. Martin is reliable, helpful and efficient. He was very quick at responding to queries and gave excellent mortgage advice. I would highly recommend this service to anyone looking for an honest, professional service - we wouldn't go anywhere else!

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and Highly Recommended Mortgage Service

I’ve been using JDC/IFA since 2021 and Martin Fairchild has been my mortgage broker throughout. He secured an excellent deal for me back then, and now that I’m remortgaging, he’s once again providing outstanding support with tailored recommendations and clear strategies.

Martin is knowledgeable, responsive and genuinely cares about finding the best outcome. I feel very lucky to have been introduced to JDC/IFA and couldn’t recommend them highly enough to anyone looking for mortgage advice.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

I can’t recommend Martin & JDCIFA…

I can’t recommend Martin & JDCIFA highly enough! From start to finish, he made what could have been a stressful and overwhelming process feel manageable.
His knowledge of the mortgage market is exceptional, and he took the time to explain every step clearly so I always felt informed and confident in my decisions.

Martin went above and beyond to secure me the best possible mortgage deal, working tirelessly behind the scenes and always keeping me updated.

What stood out most was how nothing ever felt like too much trouble, and he was always available to answer questions or offer reassurance when needed.

If you’re looking for a trustworthy, knowledgeable, and dedicated mortgage broker, Martin & JDCIFA are for you. Five stars all the way!
Thanks again, Charlotte

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional, quick and knowledgeable

I've been using this broker since buying my property in 2020. They are absolutely brilliant, very professional with knowledge of every kind of mortgage and purchasing scheme, including affordable housing, discount market sales etc.

Martin will have your mortgage completed in no time at all, no stress, no worries. Then when it comes to getting a new deal they can do that for you again & again without charge. You only pay once when you first apply for a mortgage with them.

I tired going alone this time and got in a mess with a new lender, Martin bailed me out and got a new deal completed in 1 WEEK.

Highly recommend, excellent communication, fast and reliable service. Do not go direct to lenders use this broker for the best mortgage experience.

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Top Mortgage Adviser

Outstanding customer service. This is the second mortgage Martin has successfully going through a remortgage, first time was 5 years ago when getting my flat on DMS. Martin has been the best mortgage broker I could ask for: friendly and professional, supportive, knowledgeable and does exactly what he says he will in a very timely manner. Highly recommended. Thank you

20 March 2026
Unprompted review
Rated 5 out of 5 stars

Martin took care of our whole process…

Martin took care of our whole process and was super helpful throughout. From guiding us through the process, reapplying after our initial failed mortgage application, to even giving his two cents on which mortgage deal to go for, he was top notch from start to finish. Would highly recommend.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

I could not recommend Martin enough

I could not recommend Martin enough, he has been a pleasure to deal with and he has kept me fully informed throughout a very complex mortgage process. I am very glad that I had Martin's expertise to rely on and he is just a great person who I've really enjoyed getting to know.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Martin has been very helpful and efficient! I am a first time buyer, not very experience with choosing the right mortgage, however Martin has options and advise choosing the right mortgage for you, especially first time buyer. I highly recommended.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

First time buyer

Martin at JDCIFA made purchasing my first property a stress hassle free process! His support and step by step guidance made everything easy! Cannot recommend enough!!

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Outstanding service and experience

This was my first time getting a mortgage and I'm so glad I crossed paths with Martin and his team at JDCIFA. They have taken care of every step of the process. Being a non UK national there were many areas that I needed a clear explanation in plain English. Martin was always super welcoming and helped me to understand every concept. I had a gazillion questions and he was always there to answer over and over if needed (bless his patience!). I will also highlight that they have unparalleled attention to detail, no need to reissue documentation at all. Everything went super smooth.

I can't recommend them enough and I'm certain they will be my trusted financial advisors moving forwards for years to come.

2 February 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look