JD Gyms - Belfast Reviews 

38
TrustScore 4.5 out of 5

4.5

Hillview Retail Park, Crumlin Road, BT14 7DU Belfast, GB


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Rated 1 out of 5 stars

Terrible cancellation policy. You cannot even cancel you have to submit a ticket for cancellation then you get an email saying someone will contact you in 10 working days to discuss it. Purposely tryi... See more

Company replied

Rated 5 out of 5 stars

I have been going to JD Gym for almost a year now. I attend Gemma’s classes which are Pilates, body tone and LBT. She encouraging you but at the same time appreciates everyone’s limitations. She walks... See more

Company replied

Rated 5 out of 5 stars

I attend Gemma’s classes she’s fantastic. I usually do Pilates and body tone twice a week. I have became a lot stronger I able to lift heavier weights it’s all down to Gemma encouraging me and helping... See more

Company replied

Rated 5 out of 5 stars

I have been training at this gym for a while now. The atmosphere is welcoming, the equipment well maintained and there is always a positive buzz around the place. A huge part of what keeps me motivate... See more

Company replied


Company details

  1. #15 of 19 best companies in Gym

About JD Gyms - Belfast

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Hillview Retail Park, Crumlin Road, BT14 7DU, Belfast, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

38 reviews

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4.5

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(38)

4,415 reviews in the last 12 months

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Rated 5 out of 5 stars

JD Gym Belfast Gemma

I have been going to JD Gym for almost a year now. I attend Gemma’s classes which are Pilates, body tone and LBT. She encouraging you but at the same time appreciates everyone’s limitations. She walks round the studio observing everyone to ensure they are doing the exercises correctly and if necessary will give anyone who needs it one-to-to time, which I have benefited from on many occasions. She takes time to get to know people’s names which means people in the class get to know each other. Thank you Gemma for all your encouragement and patience .

14 January 2026
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

Gemma at JD Gym

Since starting JD gym i have transformed not only my body but my mind. It’s all down to the incredible Gemma. She is a phenomenal PT, a class instructor and a coach for the mind. Gemma knows exactly what each individual needs, she listens, she encourages and shes your biggest cheerleader. Since starting with Gemma my mindset has changed towards exercise completely, she makes you realise that its not all about how much weight you can lift or how much stamina you have, its about showing up for yourself. Building a stronger body and mind for the future, 100 % the best there is.

13 January 2026
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

January 2025

When i first started jd gym, it was the variety of classes offered so i began to try out different classes, when i came across gemmas classes that stuck with me and ive been doing them ever since, gemma makes you feel so welcome and comfortable, due to a back issue i developed gemma was able to help me continue my workouts by making adaptions to exercises when needed, gemma is very knowlegable and gives great advice and feedback on your performace, she takes the time to help each and everyone make sure they are performing correctly this lead me to begin pt with gemma, gemma also has a lot of training behind her in a different variety of therapys which i have also had and all in all i highly recommend gemma.

26 January 2025
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

I've had alot of hip and back trouble…

I've had alot of hip and back trouble over the last few years so I decided to get a pt, after looking for the right pt I went with Gemma not only is she a pt but pilates coach and more. As thing transpired and after an mri I have a hip impingement with tears to my hip cartridge but Gemma new excaxtly what needed to be done to help me get out of pain. I've still a long way to go but I honestly would not be as far on if it was not for Gemma, the training has been all about doing things slow but quality reps in all the exercises and movements and with all her 20 years experience I would be lost without her. Thanks Gemma

13 January 2026
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

Ellie is a huge credit to JD Gym!

Great experience with Ellie, she always makes sure everyone feels comfortable and welcomed! Whether it’s group classes or 1-1 PT sessions she is amazing!

12 January 2026
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

I was very hesitant about going to a…

I was very hesitant about going to a gym, met Ellie Mercer and it all changed not only does she help you get the body you want but she also helps you build confidence and believe in yourself. She puts alot of work into her planning and makes you push yourself even when you want to give up she’s behind you 💯percent that’s an instructor. Never lets you give up. Highly recommended.

5 January 2026
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

An amazing gym and friendly staff

An amazing gym and friendly staff. I have been training with Ellie one of the pts who has helped me so much with my confidence and motivation

1 January 2026
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

I went to the gym nearly 2 years ago to…

I went to the gym nearly 2 years ago to get a PT to help me get into shape. I was introduced to Ellie, it was the best that happened to me. To say Ellie is great is an understatement. I have lost 7 stone since starting my training with Ellie and I have mussels were I use to have flab.

6 May 2025
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

Not to me that has always enjoyed going…

Not one that has always enjoyed going to the gym or even exercise. But Ellie has made the experience amazing, love going to the gym and working out with her. She also has the patience of a saint dealing with me 🤣 she is an amazing PT and would defo recommend her

11 January 2026
Unprompted review
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Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

i have been going to ellie’s gym…

i have been going to ellie’s gym classes and they have really motivated me to keep coming back and start going to the gym more often

21 November 2025
Unprompted review
JD Gyms - Belfast logo

Reply from JD Gyms - Belfast

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 5 out of 5 stars

I have been training with Ellie from…

I have been training with Ellie from the end of September in JD gyms and she has made me feel so much more confident in myself and in the gym. I highly recommend this gym as it has everything you need and more and also Ellie as she is amazing at what she does👏🏼🤍

11 January 2026
Unprompted review
Rated 2 out of 5 stars

Too many people recording.

Honestly, I can't say I overly enjoy this gym. Its filled with teens recording themselves and tiktokers making videos. You just feel so self conscious the whole time you are there.

It is meant to be a place for self-improvement and to disconnect. Not to feel like you are constantly dodging a camera.

10 February 2025
Unprompted review
Rated 2 out of 5 stars

The gym is alright, but the cancellation is almost impossible

The gym itself is alright. I signed up for it because of the first month discount and the saunas. I went there couple of times and I just used the sauna and treadmill because it was super busy all the time.

After about 2 months I tried to cancel my membership so I fill the form on the website I haven't heard anything for about 3 weeks so I decided to contact my local gym directly and they told me that they can't do anything so I should just fill the form which I did fill again after another 2-3 weeks still nothing so I just cancelled the DD because by this time I was charged 2 months for nothing after I cancelled my DD I was contacted them within minutes saying that they got a notification that I've cancelled my direct debit. Fast forward to now, my credit report is affected.

And BTW to this day I did not get an answer to my emails or the forms I filled on their website.

The cancellation of the membership is an absolute nightmare.

1 May 2024
Unprompted review
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Reply from JD Gyms - Belfast

Hi there

Thank you for sharing your feedback with us.

It sounds like you encountered significant difficulties in trying to cancel your membership, and we sincerely apologise for the inconvenience this caused. We value your feedback and are committed to improving our customer service and making the cancellation process smoother for all members.

Once you have submitted your cancellation via our website, you should hear back from the team with the next steps. It might be that this has landed in your junk email. We will look into what's happened at our end.

Best wishes
The JD Gyms Team

Rated 1 out of 5 stars

Terrible online platform

I have had several awful experience with their online platform.

First of all, you cannot even reset your password, you never receive the link in your email for the reset. Then you are obligated to send them an email requesting this. At the page where it says they sent you the reset link, they also say that in case you don't receive any, we need to send them an email requesting it, but no email address is available there.

Second, you cannot even cancel or freeze your membership by yourself. Every time you need to send them an email for this.

Just to cancel a membership takes a lot of steps and days to get the confirmation of the cancellation.

In this period of time, I find all of these utterly disappointing and unnecessarily troublesome. As a customer and a user, it's just so frustrating.

18 March 2025
Unprompted review
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Reply from JD Gyms - Belfast

Hi there

We understand your frustration and we appreciate you taking the time to share your feedback, as it helps us identify areas where we can improve. We are committed to making our platform more user-friendly and efficient for all our customers.

Best wishes
The JD Gyms Team

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