Dirty gym, weights all over the place, changing rooms are a mess and the floor is always flooded by the sauna. The gym is understaffed which results in it running its self and ends up the way it has.... See more
Company replied
Location
Switch locationAlcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF Birmingham, Midlands, GB
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See what reviewers are saying
Absolutely amazing!! Excellent staff. ALL staff (management, PTs, instructors, cleaners), genuinely friendly and happy to help. Gym members are friendly and also helpful. Lovely warm environment.... See more
Company replied
The women’s area really needs an upgrade; more weights, barbells, and benches would make a huge difference. Right now it’s mostly cardio equipment, which can easily be done in the park if we’re being... See more
Company replied
I am a doctor. I train, participate at this gym with the group classes. Big shout out to Yasmin on the LBT class. The movements, stances (planks & seated chairs) she gets the team into has far far rea... See more
Company replied
Company details
- #15 of 20 best companies in Gym
About JD Gyms - Birmingham
Written by the company
Contact info
Alcora Building, Newtown Middleway, Off the Aston Expressway, B6 4NF, Birmingham, Midlands, United Kingdom
- 1212706921
2.9
Average
443 reviews
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Disgusting Showers
The womens section has very limited equipment and very out dated equipment. There are no staff on hand in the womens section. And OH MY GOD!!! The showers and sauna is disgusting! Tell me why does the womens showers smell like a disgusting public toilet when there are NO toilets by the showers? There was clumps of hair and dirt in every shower cubicle. The sauna is extremely small. It fits 4 average sized women but more then that squeezes in there and again, NO staff to manage the place.
I had really high hopes for this gym but I won't be returning.
7 May 2025
Reply from JD Gyms - Birmingham
Hello – Thanks for leaving a review. Sorry to hear if the cleanliness wasn’t up to the standard we expect. If you ever notice something not looking as it should, please let a member of the team in the gym know.
The JD Gyms Team 💚
Could do with abit more treadmills in…
Could do with abit more treadmills in womens sections
4 May 2025
Reply from JD Gyms - Birmingham
Hi, thank you for leaving a 4 star review! We will ensure your comments regarding the equipment in the ladies only section is passed on.
The JD Gyms Team 💚
Good but could be improved
Great range of machines and weights, love that there is a private ladies gym and that it's open 24 hours. Music isn't too loud which is good. Decent changing facilities with places to charge devices. Hygiene and cleanliness of women's facilities could really be improved though. Also ladies gym doesn't have enough cardio machines to match it's busy hours, which means most of us have to use the mixed gym when we don't want to. During busy hours, machines are rarely available.
Variety of classes which is great. Easy entrance into the building with the app. Lack of staff around sometimes is annoying, not sure who to go to if there is an issue. Also would be good if it was easier for new joiners I.e. someone to speak to on their first day, including a tour of the gym.
Overall good gym and works for me.
2 May 2025
Reply from JD Gyms - Birmingham
Hello! We appreciate you taking the time to share your experience with us. We are committed to providing a clean and comfortable environment for all our members and your feedback helps us improve our members experience. We hope to see you in the gym soon!
JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
I liked the fact that the gym is 24…
I liked the fact that the gym is 24 hours open, which gives me flexibility to use the gym anytime. However in the ladies section the equipment is not very much, there's only few treadmills and couple of cross trainers. During the day it gets very busy and sometimes people are on there for more than half an hour. Iv tried at different times in the day it's the same.
The jd team members are very helpful and they are polite and I can see that there are more trainers than before.
23 April 2025
Reply from JD Gyms - Birmingham
Hello, thank you for your 4 star review. We strive to provide a comfortable and efficient workout environment for all our members. We're glad you find the 24-hour access convenient and appreciate your positive feedback on our team members. We will use your feedback to improve for all our members moving forward.
The JD Gyms Team 💚
Women only space
I was unaware that JD offered a women-only space. Had I known, I would have joined a year earlier. The privacy is exceptional, and I am very pleased with it.
25 April 2025
Reply from JD Gyms - Birmingham
Hello - Thank you for your review. We're thrilled to hear you're enjoying our ladies-only space!
Best Wishes, The JD Gyms Team 💚
I want a refund
I want a refund. Worst Gym i have ever been to. The customer service is terrible and the website is terrible. I cant even reset my password
21 April 2025
Reply from JD Gyms - Birmingham
Hello! We have a member services team that are able to investigate this matter further for you.
Please can you send a query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/contact-form/
The JD Gym Team 💚
Blocked from signing in to the app...
I brought 1 month membership to try out the gym... didn't like it so cancelled and was expecting to be able to use the gym till my next payment was due which is next week but unfortunately jd gym has blocked my email from signing in....
1 April 2025
Reply from JD Gyms - Birmingham
Hello! We have a member services team that are able to investigate this matter further for you.
Please can you send a query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/contact-form/
The JD Gym Team 💚
Nobody re rack his weight.
Nobody re rack his weight.
Overcrowded too long waiting for machines or dumbell.
Machines are not arranged by serial wise like I am doing chest exercises all exercises of chest I am done in 2nd floor but the pec fly is on 3rd floor
12 April 2025
I like gym and exercise areas but…
I like gym and exercise areas but Changing area service should be improved regularly. Baths and toilets should be cleaned regularly after short time intervals. Thank you.
8 April 2025
Reply from JD Gyms - Birmingham
Hi there
We sincerely apologise that you had a negative experience with our customer service. We value your feedback and will use it to improve our processes.
Best wishes
The JD Gyms Team
They took my money
I spent money for 1 month membership and they automatically logged me out the app so now i cant use my membership anymore
2 March 2025
Reply from JD Gyms - Birmingham
Hi there
Thank you for leaving us a review.
We have a member services team that are able to help you with any membership query or issue you maybe experiencing.
Please can you send an email query through our website and someone from the member service team can look into this for you. https://www.jdgyms.co.uk/general-enquiries-form/
You can also speak to a member of staff within the gym next time you are there if you prefer.
Best wishes
The JD Gym Team 💚
Toilet is always smelly (not clean)
4 March 2025
Reply from JD Gyms - Birmingham
Hi there
We sincerely apologise for the unpleasant experience you had.
We understand that a clean and comfortable environment is essential, and we are committed to ensuring all our facilities meet the highest standards. We will address this issue immediately and take steps to improve our cleaning procedures. Thank you for bringing this to our attention.
Best wishes
The JD Gyms Team
The showers smell nasty and the…
The showers smell nasty and the drainage system seems off, it needs better maintenance
21 February 2025
Reply from JD Gyms - Birmingham
Hi there
We understand your concern about the shower experience. We value your feedback and will use it to improve our maintenance practices. We strive to provide a comfortable and enjoyable experience for all of our members.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Birmingham
Hi there
We're thrilled to hear you enjoyed our equipment selection! It's our goal to provide a variety of options for our customers.
Best wishes
The JD Gyms Team 💚
The place is busy and people are…
The place is busy and people are friendly. Sometimes too much people and you have to wait to use the facility like the treadmill for example.
9 February 2025
Reply from JD Gyms - Birmingham
We appreciate you taking the time to share your experience. We're glad to hear you enjoyed the friendly atmosphere.
We understand that our popularity can sometimes lead to wait times for equipment. We're always working to improve our facilities and provide the best possible experience for our members.
Best wishes
The JD Gyms Team 💚
Reply from JD Gyms - Birmingham
Hi there
Thank you for your wonderful review!!
Best wishes
The JD Gyms Team
(Newtown JD Gym) The gym is nice and…
(Newtown JD Gym) The gym is nice and lovely and I like that it has a female only area, however the female changing area is dirty most of the time, I have only been there two times since I have joined, but both times I didn’t get a good impression of the female changing area, I cannot go to a gym where I don’t feel comfortable having a shower or getting changed because of hygiene reasons
26 January 2025
Reply from JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback. We understand your concerns about the cleanliness of the female changing area.
We strive to maintain a clean and comfortable environment for all our members, and we take your feedback seriously. We will be sure to address this with our cleaning team to ensure that the changing area is kept to a high standard of cleanliness.
Best wishes
The JD Gym Team 💚
Terrible gym
Terrible gym, dirty, nobody cleans wet floor. There is a scarcity of plates and some equipment
22 January 2025
Reply from JD Gyms - Birmingham
Hi there
We understand your frustration with the cleanliness and equipment availability at our gym.
We strive to provide a clean and well-equipped environment for our members, and we appreciate you bringing this to our attention. We will address these concerns and work to improve your experience.
Best wishes
the JD Gyms Team
Better machines in the women sections
Better machines in the women sections, half of the machines were broken or out of order so more would be better!
21 January 2025
Reply from JD Gyms - Birmingham
Hi there
We appreciate you taking the time to share your feedback.
We understand your frustration with the limited availability of equipment. We strive to provide a positive experience for all our members and will take your comments into consideration as we plan for future improvements.
Best wishes
The JD Gyms Team 💚
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