JD Gyms - Brierley Hill Reviews 

259
TrustScore 4.5 out of 5

4.3

17-23 High Street, Brierley Hill, Dudley, DY5 3AB Brierley Hill, England, GB


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Rated 5 out of 5 stars

It's nice and tidy gym. Decent public coming in and respectful atmosphere. My only concern is that this gym is built more like commercially. Needs to add more machines which are muscle focused and wor... See more

Company replied

Rated 4 out of 5 stars

Very clean gym with lots of equipment and very friendly approachable staff . Need another or 2 pec decks, PLEASE PLEASE put the air conditioning on during hot weather - it should be a given else my... See more

Company replied

Rated 4 out of 5 stars

Local facilities at Brierley Hill are very good. Website is non existent and does not anywhere near match local competitor Pure Gym. Car park sometimes very crowded with the local Bingo hall next door... See more

Company replied

Rated 5 out of 5 stars

It's the staff that make this gym the great place it is. The atmosphere, help and support provided by them is a 10/10, 5 star effort. They are friendly as well as professional. They all offer support... See more

Company replied


Company details

  1. #13 of 18 best companies in Gym

About JD Gyms - Brierley Hill

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • 17-23 High Street, Brierley Hill, Dudley, DY5 3AB, Brierley Hill, England, United Kingdom

  • 01384 319088

4.3

Excellent

TrustScore 4.5 out of 5

259 reviews

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4.3

All reviews

(259)

4,369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great gym plenty of equipment and…

Great gym plenty of equipment and amenities. 100% worth every penny

30 June 2026
JD Gyms - Brierley Hill logo

Reply from JD Gyms - Brierley Hill

Hi - We're really pleased to hear you're enjoying the gym! Thanks for your fantastic feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

It's nice and tidy gym

It's nice and tidy gym. Decent public coming in and respectful atmosphere. My only concern is that this gym is built more like commercially. Needs to add more machines which are muscle focused and work for tinniest muscles.

14 June 2026
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Reply from JD Gyms - Brierley Hill

Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you’ve found the gym tidy with a respectful atmosphere, as that’s something we aim to provide for all members.
We also appreciate your feedback regarding the range of equipment. We understand how this can make a difference to training variety and progression, and it’s helpful to hear what members would like to see more of.
Thank you for sharing your feedback with us.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Great vist today at B Hill

Great vist today at B Hill. The gym got lots of kit and amazing studio spaces. It is also very clean.

17 June 2026
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Reply from JD Gyms - Brierley Hill

Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you enjoyed your visit and that you found the gym clean with a great range of equipment and studio spaces. It’s fantastic to know you had such a positive experience.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Easy to join and great range of…

Easy to join and great range of equipment

12 June 2026
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Reply from JD Gyms - Brierley Hill

Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you found joining easy and that you’re enjoying the wide range of equipment available. It’s great to know you’re having a positive experience so far.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Very clean gym with lots of equipment…

Very clean gym with lots of equipment and very friendly approachable staff .
Need another or 2 pec decks, PLEASE PLEASE put the air conditioning on during hot weather - it should be a given else my rating would be 5 stars .

Any thoughts of buying derilict pub next door for a lounge selling healthy food ?

25 April 2026
Unprompted review
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Reply from JD Gyms - Brierley Hill

Hello – Thanks for taking the time to leave such a detailed review! We’re really pleased to hear you’re enjoying the cleanliness of the gym, the wide range of equipment, and that you’ve found the team friendly and approachable. We appreciate your feedback about adding another pec deck or two, as well as your comments around air‑conditioning during warmer weather – member comfort is important, especially during hot periods, and your feedback is noted. Thank you again for sharing your thoughts and for being part of JD Gyms.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Gym is decent

Gym is decent. Very busy at times though. And there is only 1 fly machine/peck deck. There is always people waiting to use it

20 April 2026
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Reply from JD Gyms - Brierley Hill

Hello – Thanks for taking the time to leave this review. We’re glad to hear you think the gym is decent, but we understand how frustrating it can be when it feels very busy and there’s limited access to certain machines, such as the pec fly, especially at peak times. We appreciate you sharing your feedback.
The JD Gyms Team 💚

Rated 5 out of 5 stars

First couple of weeks at JD

First couple of weeks at JD, after being a long time member of David Lloyd. I love the simplicity and normality of the fellow members. No posers or time wasters running a buisness on their phone while hogging the equipment.

12 April 2026
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Reply from JD Gyms - Brierley Hill

Hi - We're happy to hear that you're enjoying your experience at the gym so far. It's great to know you value the gym's environment and members. Thank you for your positive feedback!
The JD Gyms Team 💚

Rated 1 out of 5 stars

Shocking costomer service haven't gave…

Shocking costomer service haven't gave me a refund aswell they cancelled my membership and the manager said ill get a refund now its been 15 days still no refund they evern went agenst there own policy and this refund they haven't issued me is causing me stress need compensation aswell and a full refund

29 March 2026
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Reply from JD Gyms - Brierley Hill

Hello - We're sorry to hear about this. In order to look into this for you, please raise a query via the contact form on our website and a member of the team will be happy to assist you!
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

The best local gym

Yes, JD Gyms costs more than other local gyms, but the equipment is new and well-maintained, the staff are nice, and they've just refurbed the entire place and added a sauna. Plenty of space, even when busy. Highly recommend.

19 May 2025
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Reply from JD Gyms - Brierley Hill

Hello - We're happy to hear that you appreciate our new equipment, friendly staff, and spacious environment. Thank you for the recommendation!
The JD Gyms Team 💚

Rated 5 out of 5 stars

This gym is a safe environent…

It’s a good environment of like minded people. Even though there are very physically strong individuals there, from my experience they are all very humble. This gym has a very healthy culture which makes a new person in the gym feel like they can thrive in there.

30 March 2026
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Reply from JD Gyms - Brierley Hill

Hi - We're happy to hear you find our gym environment supportive and inclusive. It's great to know you feel you can thrive here, and we appreciate your 5-star review!
The JD Gyms Team 💚

Rated 3 out of 5 stars

Gym is okay just needs to be more…

Gym is okay just needs to be more organised machines or all over the place by the time you find a machine your pump has gone

28 March 2026
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Reply from JD Gyms - Brierley Hill

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 2 out of 5 stars

Not young people friendly

Not young people friendly. Been going for about 2 weeks and had spoken to staff there before, none of them questioned my age and so it was fine. It was only until a worker had told me I didn't "look 16" and I couldn't come back without an ID. 27 pounds on a membership for nothing. Don't bother.

24 March 2026
Unprompted review
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Reply from JD Gyms - Brierley Hill

Hello – Thanks for taking the time to leave this review. We’re sorry to hear about your experience. For safety and insurance reasons, all members must meet the minimum age requirement, and the team may ask for valid ID if there is any uncertainty. We appreciate you sharing your feedback with us.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Wheelchair friendly

Wheelchair friendly. Friendly staff.
Update after a lovely member of staff showed them me: There is wheelchair accessible toilet with a shower. Makes things so much easier for me.
Would 100% recommend this gym

11 March 2026
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Reply from JD Gyms - Brierley Hill

We're happy to hear that our staff was friendly and the venue wheelchair-friendly. We appreciate your feedback regarding the facilities.
The JD Gyms Team 💚

Rated 2 out of 5 stars

Under staffed

I went to the gym around 9pm as its Ramadan and was told by the staff the sauna closes at 10pm. I finished my session at 9.40 and headed to the sauna, a few people were already in there and at 9.45 lights went out. Was told later they close the sauna 15 mins before 10pm so the staff can clean the changing rooms. People were not happy about this, they should have left the sauna on until 10pm, as the cleaning staff if there until 9pm to 5am.

Don't get me started on the filth that was on the floor in the changing rooms by the showers and sauna. Took a pic and video and will be showing the staff manager on my next visit. It's not the cleaners fault as they are doing a good job but they are under staffed and need another cleaner during 7 - 8pm.

25 February 2026
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Reply from JD Gyms - Brierley Hill

Hello – Thanks for taking the time to leave this review. We’re sorry to hear about your experience with the sauna and the condition of the changing rooms during your visit. Our gyms do close certain areas for cleaning, but your feedback around this is appreciated. If you notice anything in the changing rooms or sauna that doesn’t look as it should, please let a member of the team know so they can take a look. Thank you for raising your concerns.
The JD Gyms Team 💚

Rated 5 out of 5 stars
JD Gyms - Brierley Hill logo

Reply from JD Gyms - Brierley Hill

Hello - We're happy to hear that you are loving the new facilities and machines! Thank you for your positive feedback, we appreciate it.
The JD Gyms Team 💚

Rated 3 out of 5 stars

Don’t get me wrong I love Brierley Hill…

Don’t get me wrong I love Brierley Hill Gym, but the only thing is the changing rooms!! we have a sauna in the Ladies and the men’s gym and there's not enough benches to put your items on to get dressed when you come out of the shower or the sauna… there are no lockers in there so you have to go back into the main changing rooms to get dressed. There are bags clothes everywhere I’ve been told it’s like it’s in the men’s also… I’ve asked many times if this can be resolved and nothing seems to be. All I’m asking is for another bench is that too much to ask?

5 January 2026
Unprompted review
JD Gyms - Brierley Hill logo

Reply from JD Gyms - Brierley Hill

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚

Rated 4 out of 5 stars

Mostly good

Mostly good. New equipment and weights are welcome. Toilets are not cleaned often enough though.
Although , to be fair there are some animals that cant seem to use them properly.
Music is not too loud either, everyone doesn't listen anyway, most have their own choice on.

31 December 2025
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Reply from JD Gyms - Brierley Hill

Hi there - Thank you for your feedback!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

Returned to training

Returned to JD Gym a couple of weeks ago great place to go, new equipment and sauna pleasant atmosphere, spotlessly clean.

20 December 2025
Unprompted review
JD Gyms - Brierley Hill logo

Reply from JD Gyms - Brierley Hill

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

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