Reviews are confusing, As with JD Gym, you'll find people giving McDonalds 5 star. Experience is subjective. JD Gym isn't the problem for the most part, its a minority of the patrons disrespecting sim... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just a great gym especially after its refurb. Very positive PT members and just a great environment to train in. The effort really goes into keeping the equipment relevant and clean and also WORKING!... See more
Company replied
Gym with much equipment and space, suitable to different types of trainings. There are multiple areas and it is air conditioned. Perhaps, one area of development would be the regular cleaning if w... See more
Company replied
Lovely, supportive atmosphere from day of joining up. Joined up online really easy the Sunday night, went in Monday to be shown round by Richard who made me feel welcome and set the bar for it being w... See more
Company replied
Company details
- #14 of 19 best companies in Gym
About JD Gyms - Derby
Written by the company
Contact info
709 Osmaston Rd, DE24 8NG, Derby, East Midlands, United Kingdom
- 1332948588
4.2
Great
299 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I couldn't get in
Signed up through the website by a recommendation from friends, when I went to the gym I couldn't get in, pressed the button to call for staff. Which I had no response and my friends went into the gym and couldn't find anyone working there for 20mins. Felt like I've been rob, with my time and money.
Edit to the responses of jd gyms. The qr code was not working, and membership was paid. I was even chatting to others who couldn't get in with their qr code at the same time.
21 June 2025
Reply from JD Gyms - Derby
Hello – Thank you for leaving a review. We do have QR code access at our gyms so our members can access contact free. If you do have any problems accessing the app, drop your gym an email if you can’t see a manager to speak to.
Best Wishes, The JD Gyms Team 💚
Impressed
I’ve recently joined JD and it’s exactly what I was looking for. I attend the Derby gym and the variety/number of machines is really good. Love that it’s open 24hrs so I can go anytime that suits me. The only negative is that some of the machines are a bit dirty and could do with a good clean, particularly the treadmills (drinks holders etc).
2 June 2025
Reply from JD Gyms - Derby
Stephanie -Thank you for taking the time to leave us a review. We're happy to hear you're enjoying our Derby gym and its 24-hour access! If you have any concerns about the cleanliness in the gym, please notify staff on site as soon as you can.
The JD Gyms Team 💚
Gym is good but chaning rooms and…
Gym is good but chaning rooms and toilets are a mess. Need better house keeping and could do with more cubicle chaning rooms. Little touches like lack of hooks for cloths/towels in shower are big let down.
30 May 2025
Reply from JD Gyms - Derby
Hi – Thank you for taking the time to leave us a review. If you have any concerns about the cleanliness in the gym, please notify staff on site as soon as you can.
The JD Gyms Team 💚
Super clean facilities
Super clean facilities
New modern equipment
User friendly layout
Friendly Personal Trainers/Staff
30 May 2025
Reply from JD Gyms - Derby
Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪
The JD Gyms Team 💚
Reply from JD Gyms - Derby
Hi there Sam - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Great staff and friendly environment
Friendly environment and great staff. Loads of equipment to use
23 May 2025
Reply from JD Gyms - Derby
Hello - Thanks for the review! It's great to hear you're enjoying your fitness journey with JD Gyms 💪💚
The class was great but treadmills filthy
The BP class was great however treadmills were filthy .Old chewing gum on one and the cup trays and trays very dirty looked like they hadn’t been cleaned for some time .
22 May 2025
Reply from JD Gyms - Derby
Hello – Thanks for leaving a review. Sorry to hear if the cleanliness wasn’t up to the standard we expect. If you ever notice something not looking as it should, please let a member of the team in the gym know or feel free to email the Manager on derby@jdgyms.co.uk
Best wishes, The JD Gyms Team 💚
Good facilities and friendly people.
Good facilities and friendly people.
However the yoga and Pilates sessions are but the tutor instructions are difficult to hear due to the loud music and being a large room. It would be helpful if the tutor has a mic.
Thanks
10 May 2025
Reply from JD Gyms - Derby
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Reply from JD Gyms - Derby
Hi there - Thank you for your lovely feedback!
Best wishes, The JD Gyms Team 💚
Reply from JD Gyms - Derby
Hi – Thank you for your review. We think our prices are incredible value. We provide a wide range of equipment so that members have a variety of ways to workout, aswell as our Derby gym being open 24hours!
The JD Gyms Team 💚
Fantastic gym
Gym is well equipped with brand new machines. It’s very spacious and clean as well.
1 May 2025
Reply from JD Gyms - Derby
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Awesome Gym,love it
Awesome Gym,love it. If you need 24/7 Gym in Derby....this one is for you 1000%
27 April 2025
Reply from JD Gyms - Derby
Hi Denis - Thanks for the 5star review and comments. It's really made our day 😀
Best Wishes, The JD Gyms Team 💚
Reply from JD Gyms - Derby
Hello - Thanks for the review! It's great to hear you're enjoying the facilities at JD Gyms Derby 💪💚
The saunas be turned off before 10min…
The saunas be turned off before 10min before 10pm it is not fare for people who come from.work
5 April 2025
First timer
It’s my first time, some part of Gym is getting refreshed. So far good experience.
2 April 2025
Gym staff are lovely and I love going…
Gym staff are lovely and I love going there definitely recommend it to anyone and the gym community is amazing !!!!
13 March 2025
Unprompted review
Reply from JD Gyms - Derby
Hi there
Thank you so much for your kind words! We're thrilled to hear you're enjoying the gym and the community. It means a lot to us that you recommend us to others.
Best wishes
The JD Gyms Team
I'm really nervous but everyone has…
I'm really nervous but everyone has made me so welcome at jd gyms just wish I had joined years ago . Absolutely love it and the feeling of getting fitter is excellent
1 March 2025
Reply from JD Gyms - Derby
Hi there
We're thrilled to hear you're enjoying your experience at JD Gyms! It's fantastic that you've felt so welcomed and are already seeing the benefits of getting fitter.
We're here to support you on your fitness journey, so don't hesitate to reach out if you have any questions or need any guidance.
Best wishes
The JD Gyms Team
Reply from JD Gyms - Derby
Thank you for your kind words. We appreciate you taking the time to share your positive experience.
Best wishes
The JD Gyms Team
Scam of a company never known a gym like it
SCAMMY & SLY COMPANY!! First of all, i payed for my first month, gym in itself is ok nothing special. Couldn't use my QR code to get in, im a young female that works evenings so i typically go after work (12am ish) so its dark and the main door is closed so you have to scan to get inside the building. Well, my QR code didnt work so was sat trying to scan it for ages outside on my own. Had to go home. This has happened numerous times, ive had to go in with my boyfriend to actually get in at times.
Dont get me started about customer service, useful as a chocolate teapot. Scammy and sly.
I told them about my issue and that i have cancelled due to this reason. They said i should have contacted earlier.. but getting in contact is a nightmare to say the least. I said im not happy & that i have been charged again for a gym i cant use, she said you should have spoke to the staff in the gym (there are are no staff at 12am!!) and how am i supposed to ask for help if im stuck outside?!! No sympathy or help was given. No refund for the payment they had just taken out even though i cant use the gym.
What kind of gym makes you fill out a request to cancel? Seems so sly cause they dont get back to you. Are you taking the piss!
Honestly JD stick to selling clothes you cant scam people out of those.
Should’ve gone puregym
3 March 2025
Unprompted review
Reply from JD Gyms - Derby
Hi there
We understand your frustration and apologise for the inconvenience you experienced. We strive to provide a seamless and enjoyable experience for all our members, and it's clear that we fell short in your case.
We are disappointed to hear about the issues you encountered with your QR code and the challenges you faced getting into the gym. We are committed to addressing these concerns and improving our processes to ensure that such incidents do not occur again.
We also acknowledge the difficulties you encountered with our customer service team. We are working diligently to enhance our communication channels and ensure that our members receive the support they need in a timely and efficient manner.
We appreciate your feedback and will use it to improve our services.
Best wishes
The JD Gyms Team
Gym with much equipment and space
Gym with much equipment and space, suitable to different types of trainings. There are multiple areas and it is air conditioned.
Perhaps, one area of development would be the regular cleaning if weights and barbell - there's a feel that the equipment is not always cleaned after use.
Changing rooms are satisfactory. For an even better service, sinks could be improved as a bit defective. Overall, a spacious and well furnished gym, featuring various classes and open 24/7.
21 February 2025
Reply from JD Gyms - Derby
Hi there
Thank you for your detailed review. We appreciate your feedback and are glad you find our gym spacious and well-equipped.
We understand your concern about the cleanliness of the weights and barbells. We take hygiene very seriously and will be sure to reinforce our cleaning procedures with our team. We also appreciate your feedback on the changing rooms and will look into improving the sinks.
Best wishes
The JD Gyms Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.