JD Gyms - Liverpool South Reviews 

244
TrustScore 3.5 out of 5

3.7

Triumph Way, L24 9GQ Liverpool, England, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 2 out of 5 stars

Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars... See more

Company replied

Rated 5 out of 5 stars

First time back to a gym in a year, instructor was lovely, personable and made me feel at ease. Spinning Class was brilliant, really enjoyed it and felt great afterwards. Main gym and facilities... See more

Company replied

Rated 5 out of 5 stars

Great gym with plenty of classes. I do around 4/5 classes per week with Kellie & she is amazing. She pushes you to your full potential, adjusts exercises to fit your physical needs & even offers free... See more

Company replied

Rated 5 out of 5 stars

My wife and I went to speke JD to register. Coulodn't find a door receptio but one to the swimming pool only. Had to push agreen button to draw attentio.. A youg fit genrleman took us in and allowed... See more

Company replied


Company details

  1. #15 of 20 best companies in Gym

About JD Gyms - Liverpool South

Written by the company

https://help.jdgyms.co.uk/support/home

https://www.jdgyms.co.uk/view-gyms/

https://www.jdgyms.co.uk/faq/

https://www.jdgyms.co.uk/app/

FITNESS JUST GOT SERIOUS:

At JD Gyms, we believe that fitness should be accessible and affordable for everyone. Our gyms offer state-of-the-art equipment and expert training support in a welcoming and inclusive environment.

Whether you're a seasoned athlete or just starting your fitness journey, our friendly staff are here to support you every step of the way. With no contract memberships, affordable prices, and locations across the UK, JD Gyms is your one-stop-shop for reaching your fitness goals. Join us today and become a part of our community!

We offer no contract memberships in our stylish, affordable gyms. Memberships from just £21.99 a month includes all classes, contactless access through our app with multi site memberships now available!

You can find us by visiting www.jdgyms.co.uk

Contact info

  • Triumph Way, L24 9GQ, Liverpool, England, United Kingdom

  • 1518321564

3.7

Average

TrustScore 3.5 out of 5

244 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(244)

4,555 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

closed road

closed road
terrific traffic
journey took 50 minutes when I had 2 miles to the gym? horrific

7 August 2026
Rated 5 out of 5 stars

So much equipment

So much equipment, don't get judged for being there, staff are really helpful and always on hand if needed

17 July 2026
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hello - Thanks for taking the time to leave this review! We aim to provide our members with a safe space in which they can get a great workout in. We do our best to provide a wide range of equipment so that members have a variety of ways to workout, and we are really happy to hear our team at Liverpool South are doing everything to give its members the 5 star treatment you deserve!
The JD Gyms Team 💚

Rated 1 out of 5 stars

The fact you’re paying a membership and…

The fact you’re paying a membership and unable to phone a number if there are issues but have to email and wait two weeks for a response and when there is a response it’s unhelpful and then have to wait a further two weeks for a response.

Gyms are not the cleanest & air conditioning is poor with no air conditioning in some of the studios where the classes are.

There are also 4 stair steppers which are very popular and there are sometimes a wait to get on and there are times when I’ve left the gym unable to use the stair stepper

8 July 2026
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hello – Thank you for taking the time to leave a review.
We're sorry to hear that you've been disappointed with aspects of the gym experience.
We appreciate your feedback regarding the cleanliness of the gym, the temperature within the facilities, and the availability of equipment. We understand how disappointing it can be when popular equipment is in high demand, particularly if you're unable to use it during your workout.
Your comments will be shared with the relevant teams for review, as member feedback plays an important role in helping us identify areas where improvements may be needed.
Thank you for taking the time to share your experience.
The JD Gyms Team 💚

Rated 4 out of 5 stars
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi - We're so glad to hear you enjoy our equipment and saunas! Thank you for sharing your positive feedback with us.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Kellie spin classes

I have been going to kellie spin class for a while now. I had a medical episode in one of her classes and I was looked after exceptionally well by her, Made me reassure an kept up to date with me the days following to make sure I was on the mend. Thank you very much kellie your a fabulous instructor.

14 May 2026
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there – Thank you for taking the time to leave such a wonderful review, we’re thrilled to see your feedback ⭐

We’re really sorry to hear you experienced a medical episode, but we’re so pleased to hear that Kellie looked after you so well 🙌 It’s fantastic to know she made you feel reassured and continued to check in on you afterwards – that level of care really does make a difference.

We’ll be sure to pass your kind words on to Kellie💚

Thanks again for sharing your experience💪

The JD Gyms Team 💚

Rated 1 out of 5 stars

In the First day I requested for my…

In the First day I requested for my cancellation because of my life routine I have to use gym after 11 pm so I can not use changing room and shower.
So still nobody accept my request and even till today I didn't use the gym and I moved to the gym group...

The customer service is awful
I have no clue about the gym because I never use it

10 May 2026
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi – Thank you for taking the time to leave this review, we’re really sorry to hear about your experience.

We understand your frustration, especially as you raised a cancellation request early on and haven’t been able to use the gym due to the facilities available at the times you need. This isn’t the experience we want for our members.

As our gyms do operate 24/7, some areas are closed overnight for safety reasons, but we appreciate how this may not work for everyone’s routine.

We’re also disappointed to hear about your experience with customer service and the delay in your request being handled. Your feedback will be passed on to the relevant team, as we are always looking to improve how we support our members.

Thank you again for your honest feedback.

The JD Gyms Team 💚

Rated 5 out of 5 stars

Dave's spin class: JD Gym Hunts Cross

Attended Dave's spin class. It was fantastic, as a newbie spinner he is very supportive, helps you set your bike up right. Great music and lots of encouragement. You go at your own pace but the vibe in the class is amazing. If you're new to spin I'd recommend giving this class a go.

10 May 2026
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there – Thank you for taking the time to leave such a great review, we’re thrilled to see your positive feedback ⭐

It’s fantastic to hear you enjoyed Dave’s spin class, especially as a newcomer! 🙌 We’re really pleased he made you feel supported and helped you get set up properly – that makes all the difference when trying something new.

Great to hear you enjoyed the music, encouragement and overall vibe too – spin classes are all about bringing that energy while letting everyone go at their own pace 💪

Thanks again for the recommendation, and we hope to see you back in class soon!

The JD Gyms Team 💚

Rated 4 out of 5 stars

I rejoined this week after a long…

I rejoined this week after a long injury so was happy I only got charged £15 this month . I love the vibe and no hassles in there , good atmosphere . It does need an update of equipment to be fair but I do get a good pump with what's available . Happy to be back there and obtaining my goals

5 May 2026
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi – Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!

It’s great to hear you’re enjoying the atmosphere and that you’re happy to be back after your injury – welcome back 🙌 We’re really pleased you’re able to get back into your routine and start working towards your goals again 💪

We also appreciate your feedback around the equipment, as we’re always looking at ways to improve the facilities for our members.

Thanks again for your kind words, and keep up the great work!

The JD Gyms Team 💚

Rated 5 out of 5 stars
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi - Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you’re enjoying the cleanliness of the gym and the range of equipment available – we aim to provide a space where everyone can get a great workout in 💪
Thanks again,
The JD Gyms Team 💚

Rated 5 out of 5 stars

Quality gym

6 April 2026
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚

Rated 1 out of 5 stars

Just a nasty place with dubious…

Just a nasty place with dubious behaviours going on both inside and outside at night , tired of the tick tock girls who have nothing about them except how they look , overall just a bottom of the pile kind of place !

16 July 2025
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hello – Thanks for taking the time to leave this review. We’re sorry to hear that your experience was affected by the behaviour of other members. We understand how frustrating this can be, and we appreciate you raising your concerns with us.
The JD Gyms Team 💚

Rated 5 out of 5 stars

New to JD centre in Speke

My wife and I went to speke JD to register. Coulodn't find a door receptio but one to the swimming pool only. Had to push agreen button to draw attentio..
A youg fit genrleman took us in and allowed us to wander around'. Then cam the site manager Rochelle who was very friendly, helpful and explained the procedure for registration. she also booked a day for induction.

1 April 2026
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi - We appreciate you taking the time to share your experience. We're glad the team were helpful in explaining the sign up process and booking your induction. We hope to see you in the gym soon!
The JD Gyms Team 💚

Rated 5 out of 5 stars

I’ve been going jd for over a year

I’ve been going jd for over a year, all staff are friendly and the classes are great especially Kelly’s class. I attend LBT and bootcamp and honestly if you want to feel motivated and work hard these classes are the best. Kelly will always encourage and motivate you to push yourself to get the best results. I look forward to the classes every week.

1 April 2026
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hello – Thank you for leaving a review. We're thrilled to hear you're enjoying your experience at the gym and it's wonderful to know that you find our classes engaging and motivating.
Thanks, The JD Gyms Team 💚

Rated 5 out of 5 stars

Kellie is the best PT in Liverpool!

I’ve had such a great experience at this gym, but what really makes it stand out is Kellie, the PT. I go to all of her classes and she is honestly amazing. She’s incredibly supportive, always encouraging, and genuinely goes above and beyond to help me improve my fitness and stay motivated.

I especially love her LBT classes, she always makes me feel comfortable, no matter my fitness level, and she takes the time to help me if I’m struggling with anything. She explains exercises clearly, checks your form, and makes sure everyone feels included and confident. The classes are challenging but really fun, and I always leave feeling better and proud of what I’ve done.

If you’re thinking about joining or trying a class, I’d highly recommend Kellie. If she wasn’t at JD gym I probably would go to another gym that’s how much I love her classes!

3 April 2026
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hello - Thanks for taking the time to leave this review! We appreciate your kind words and are thrilled to hear that you had a positive experience with our team, and that you feel comfortable in the classes. Keep up the great work!
Best wishes, The JD Gyms Team 💚

Rated 5 out of 5 stars

JD Gym South with Kellie! 🩷

Been coming to this gym now for a year, and started classes around April last year. I do JD Circuit with Kellie on Mondays and most recently X Fit on a Tuesday (again with Kellie). I also started PT Kettlebell classes last year with Kellie and have really noticed a change in my body since doing these. Then LBT in a Thursday-and yes you've got it-with Kellie! She is really knowledgeable and is always around to ensure your form is correct and gives advice on nutrition too! She doesn't have to do this; but she does! I wouldn't train at any other gym or with any other trainers! Kelly is boss!! Nikki F xXx

31 March 2026
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hello - We're happy to hear that you've enjoyed your time at the gym and have seen positive changes through the classes. It's great to know the classes and instruction have been so beneficial for you. We appreciate your positive feedback!
The JD Gyms Team 💚

Rated 2 out of 5 stars

Update the equipment

Staff are excellent. Equipment needs updating and preventative maintenance should be a priority. Stairmaster has been out of order for 3 months. Not enough attachments for machines, ropes, v bars , clips etc.
Benches are starting to look tatty. What are plans for new equipment?
Changing areas and showers need a proper deep clean.
This nonsense about swiping in and then if you have forgotten something, you can’t go and get it because you can’t only swipe in once. That’s stupid it’s 2026, get a grip and sort it out.

28 March 2026
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hello – Thanks for taking the time to leave this review. We’re sorry to hear your recent visits haven’t met expectations, including the cleanliness and maintenance issues you've experienced. We understand how frustrating this can be, and we appreciate you raising your concerns with us.
The JD Gyms Team 💚

Rated 5 out of 5 stars

Fantastic gym and dance classes

Overall a fantastic gym, staff are all lovely, classes are really good. Everyone is very helpful and kind to new faces.

But for me, I give credit where credit is due for one instructor in particular. I attended the dance fit classes led by instructor Emily, and I had the time of my life. I haven’t danced before so I thought I’d give the class a go. Whilst it’s fast paced and the routines were of a professional standard, Emily made this workout accessible to those who needed the option, and pushed those who needed a challenge. She is a kind, talented young lady, who made me feel comfortable from the moment I stepped into the room. Emily said that it takes time to learn a routine - just like riding a bike, when you’ve got it, you’ve got it! Emily made a point of saying that as long as you’re moving in a way that makes you feel good, then that’s all that matters, which took any pre-class nerves or pressures I was feeling away completely. I wasn’t expecting to be the next best dancer, I went in for a fun, cardio workout, and came out feeling like I’d just performed in a dance show. Emily has this incredible talent of making people feel empowered. I was on the wrong leg and going left instead of right, and she still cheered me, along with everyone else on. Her main priority is for you to HAVE FUN, and I very much had a ball. Thank you Emily. Xx

25 March 2026
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi there – Thank you for leaving us a review, we appreciate your kind words. We are so happy to hear you had such a great experience with Emily, and feel so comfortable in her classes. We aim to provide our members with a safe space in which they can get a great workout in, so it's great to know we're on the right track. Keep up the great work!
Thanks, The JD Gyms Team 💚

Rated 2 out of 5 stars

Disappointing…

I’m new to the gym and went to the 9:30am Tuesday Legs, Bums and Tums class and honestly loved it. It really helped me and made me feel like I could actually do this.
The next week I had to go to the 5:30pm class instead and it was a completely different experience. The instructor was unbelievably rude. She told me I wasn’t doing things properly and basically said I should leave if I couldn’t do it. I’m a beginner an I thought classes were meant to help you learn, not make you feel judged and embarrassed. I left feeling really uncomfortable and honestly pretty upset. It’s knocked my confidence a lot.
I won’t be going back after that, which is a shame because my first class was great. I’ll be looking for a different gym where beginners are actually supported.

17 March 2026
Unprompted review
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi - Thank you for your review. We're sorry to hear about the interaction you had with a staff member, and that this left you feeling uncomfortable. This is not the standard we aim for. If you’d like to discuss this further, please feel free to email the gym directly or alternatively, raise a query via the contact form on our website.
Thanks, The JD Gyms Team 💚

Rated 2 out of 5 stars

Showers smell bad and way to busy

Showers smell bad and way to busy

9 March 2026
JD Gyms - Liverpool South logo

Reply from JD Gyms - Liverpool South

Hi - We're sorry to hear that the showers didn’t feel clean and that the facilities were too busy. We appreciate you taking the time to leave us your feedback as we look to improve our facilities going forwards.
The JD Gyms Team 💚

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look