Been a member of JD Southend gym for 6 years and think its a great gym, staff always helpful and friendly my only issue is in the summer months the aircon never works well in hot weather, they never s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Gym has plenty of equipment with enough duplicates to make it usable. Clean and easy to access. My only negative is that like many gyms these days staff appear a little cold and don’t appear to int... See more
Company replied
Fabulous experience. Easy access. Great gym. Everyone respectful of each other and friendly. Thank you.
Company replied
After getting over my anxiety of actually going into the gym, spoke to an employee (forgot to ask for his name) and he was super helpful in showing me where everything I needed was and how i should ge... See more
Company replied
Company details
- #14 of 19 best companies in Gym
About JD Gyms - Southend
Written by the company
Contact info
10 Purdeys Way, Rochford, SS4 1NE, Southend, England, United Kingdom
- 1702900079
4.3
Excellent
309 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous experience
Fabulous experience. Easy access. Great gym. Everyone respectful of each other and friendly. Thank you.
21 July 2026
Reply from JD Gyms - Southend
Hello – Thank you for taking the time to leave us a review.
It's fantastic to hear that you've had such a positive experience. We're pleased that you've found the gym easy to access and that you're enjoying the facilities available.
It's also wonderful to hear your comments about the friendly and respectful atmosphere. Creating a welcoming environment where members feel comfortable is something we strive for every day.
Thank you for your kind feedback and recommendation.
The JD Gyms Team 💚
Reply from JD Gyms - Southend
Hello – Thank you for taking the time to leave us a review.
It's great to hear that you're enjoying the range of equipment available and that there's plenty of space to train. We work hard to provide a variety of equipment and workout areas to support all fitness goals and training styles.
The JD Gyms Team 💚
Aircon still an issue
Aircon still an issue. Are there any plans to resolve this at all as its been a problem since last summer. Today it was hotter in the gym than outside. This can't surely be right. Can you reassure that there are plans to resolve this please.
Use the gym three time a week every week.
4 July 2026
Unprompted review
Reply from JD Gyms - Southend
Hello – Thank you for taking the time to leave a review.
With the recent warm weather, gym environments can naturally feel warmer due to both external temperatures and the nature of exercise itself. However, we completely understand that it should not feel hotter inside than outside.
We would recommend speaking directly with the gym management team, who will be best placed to advise on any ongoing work or planned improvements.
Thank you for taking the time to share your feedback.
The JD Gyms Team 💚
Reply from JD Gyms - Southend
Hello – Thank you for taking the time to leave a review.
We're sorry to hear that the air conditioning was not working as expected during the recent hot weather.
Thank you for bringing this to our attention. Your feedback is important to us and helps us identify where improvements can be made.
The JD Gyms Team 💚
A/C never works
The hottest months of the year, the A/C never works, only the ladies area which should be made available to all when the A/C is not working. Ask management what’s going on with it, they feed me a load waffle, considering I’m from an engineering background, it’s laughable. The gym should be shut on the grounds of health and safety when the temperatures are excessive. Over a 1000 members and no water cooler, again laughable. The kit isn’t too bad tbh if breaks its roughly about 3 to weeks and it will be fixed, one of the smith machines is bent and the floor plate of the seated calf machine is sheared. The space is good. Watch out for the cleaner, she is often having mental episodes in the changing rooms, she also likes to clean when there are naked men around, which I raised previously with staff, who say it’s absolutely fine, I’m sure a male cleaner would not be allowed in the ladies whilst they are getting changed. It’s what as I class as a basic gym that includes most of the users too, who never put weights away, hog machines and sit on their phones. Most trained there for years and look exactly the same as they did when they started. When you make noise and lift heavy weights your looked at like a madman. If the A/C worked I would give it another 2 stars.
25 June 2026
Unprompted review
Reply from JD Gyms - Southend
Hello – Thanks for taking the time to leave this review.
We’re sorry to hear that the temperature in the gym has made training uncomfortable, particularly during the warmer months. We understand how important air conditioning and airflow are when working out, especially during periods of hot weather.
We also appreciate your feedback regarding equipment . Our teams do carry out regular checks, but if you notice anything damaged or not working as expected, please let a member of the team know so it can be looked into. We’re also sorry to hear about the concerns you’ve raised regarding cleaning in the changing rooms and general gym etiquette. All members are expected to respect the space, return weights after use, and use equipment considerately so everyone can train comfortably.
Thank you for sharing your feedback with us.
The JD Gyms Team 💚
Been a member of JD Southend gym for 6…
Been a member of JD Southend gym for 6 years and think its a great gym, staff always helpful and friendly my only issue is in the summer months the aircon never works well in hot weather, they never seem to solve the problem, every year its the same, on Sunday the gym was 28.4degrees, I found it very difficult to train.
21 June 2026
Unprompted review
Reply from JD Gyms - Southend
Hello – Thanks for taking the time to leave this review.
We’re really pleased to hear you’ve been a member for 6 years and that you rate the gym and team so positively. It’s great to know the staff have consistently been helpful and friendly during your visits.
We’re sorry to hear that the air conditioning hasn’t been meeting expectations during the warmer months. We understand how difficult it is to train comfortably in higher temperatures, particularly when it becomes a recurring issue each year.
Thank you for sharing your feedback with us.
The JD Gyms Team 💚
No air con in a heatwave
No air con in a heatwave? Someone’s gonna pass out soon…
27 May 2026
Unprompted review
Reply from JD Gyms - Southend
Hello – Thanks for taking the time to leave this review. We’re sorry to hear that the temperature in the gym has been uncomfortable during the recent hot weather, as we understand how important a suitable training environment is. With warmer conditions and busy periods, temperatures can feel higher inside the gym. We appreciate you highlighting this concern and thank you for sharing your feedback.
The JD Gyms Team 💚
Amazing facilities
Amazing facilities, friendly staff. Could expand the equipment in the ladies only section
1 May 2026
Reply from JD Gyms - Southend
Hi – Thanks for taking the time to leave this review, we’re delighted to see your positive feedback!
It’s great to hear you’re enjoying the facilities and have found the team friendly – that’s exactly what we aim to provide 🙌
We also appreciate your feedback. We’re always looking for ways to improve our facilities, so it’s really helpful to hear your suggestions.
Thanks again for your comments, and keep up the great work 💪
The JD Gyms Team 💚
Clean gym
Clean gym, no one stares at you and the staff are friendly and helpful. My PT, Joseph is kind, engaging, knowledgeable and enjoys a banter to keep me training, even when I don’t want to!!
29 December 2025
Unprompted review
Reply from JD Gyms - Southend
Hi - We're happy to hear you find our gym clean, the atmosphere welcoming, and our staff helpful. It's great to know your PT is supportive and motivating!
The JD Gyms Team 💚
PT session with Joseph
I had a PT session with Joseph, he made me feel really comfortable, he explained everything thoroughly, very friendly and approachable would definitely highly recommend,
29 December 2025
Unprompted review
Reply from JD Gyms - Southend
Hello - Thank you so much for your 5-star review! We’re thrilled to hear you’ve had a great experience with Joseph and that you feel comfortable using the facilities.
Thanks, The JD Gyms Team 💚
First impressions.
Gym has plenty of equipment with enough duplicates to make it usable. Clean and easy to access.
My only negative is that like many gyms these days staff appear a little cold and don’t appear to interact with new members.
Gyms used to be a place where you would socialise as well as workout. Nature of the times unfortunately?
This does not impact my ability to complete my workouts, therefore for functionality seems adequate.
2 March 2026
Reply from JD Gyms - Southend
Hello - Thank you for taking the time to share your experience. We appreciate you bringing these concerns to our attention. Member feedback is really important to us, and we always make sure it’s reviewed so we can continue improving the experience we offer.
The JD Gyms Team 💚
Just started and everyone is so helpful…
Just started and everyone is so helpful and friendly.
16 February 2026
Reply from JD Gyms - Southend
Hello - We're so happy that you've found our team helpful and friendly as you get started! We appreciate your feedback and wish you the best in your fitness journey.
The JD Gyms Team 💚
Reply from JD Gyms - Southend
Hello! We appreciate you taking the time to leave us a review. We're happy to hear that you're enjoying our gym and it's equipment.
The JD Gyms Team 💚
Very impressed with the whole…
Very impressed with the whole experience,
from joining through to my first visit . So
much equipment there , although busy didn’t have to queue at any stage .
Will look into the classes
2 February 2026
Reply from JD Gyms - Southend
Hello - We're happy to hear that you enjoyed your first experience with us! We do our best to provide a wide range of equipment and it's great to know you were impressed with it. We appreciate your feedback.
The JD Gyms Team 💚
Very good for the price and its 24 hours
1 February 2026
Reply from JD Gyms - Southend
Hello - We're happy you found it a good value! We appreciate you mentioning our 24-hour availability too. Thanks!
The JD Gyms Team 💚
4/5 could do with some better equipment…
4/5 could do with some better equipment in the ladies only area. I often find it better for myself to go late at night so not so many people are there. It would also help if there was a QR code on every piece of equipment showing the noobies how to do the exercise correctly instead of guessing or having to “google it” apart from these points it’s very friendly everyone minds their own business so no one is judging you or what you are doing. A lot of equipment to choose from only machines are missing are crunch machine a few others for calf’s. Would recommend
2 February 2026
Unprompted review
Reply from JD Gyms - Southend
Hello - We appreciate your feedback! We're glad you find our gym friendly. Thank you for your suggestions about equipment in the ladies' area and adding QR codes to machines. We value your recommendation and aim to improve your experience.
The JD Gyms Team 💚
Great classes good value for money
Simple access great value for money! I only use classes and so far they have been excellent. Gym instructors have been amazing and the gym is clean and well kept. I think the weights in the studio could be improved as the hand weights are shabby and poor range no 4/5kg or 6Kg weights.
18 January 2026
Reply from JD Gyms - Southend
Hi there - Thank you for your feedback!
Best wishes, The JD Gyms Team 💚
Really enjoying it
Really enjoying it. They have all the equipment I need and it’s a very nice environment.
8 January 2026
Reply from JD Gyms - Southend
Hi there - Thank you for leaving us a review, we are thrilled to see the 5 stars ⭐
The JD Gyms Team 💚
Install Sauna at Southend branch!
Southend JD Gym: There was no reception available if you get stuck at the door. My QR code didn’t work, my son went through, and I had to wait in the car as there was no one there to help.
I am, however, eagerly waiting for the sauna to be installed, as that is currently missing. Once that’s done, it will definitely deserve a 5-star review.
6 January 2026
Unprompted review
Reply from JD Gyms - Southend
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
Pleas turn on the heating at jd sports…
Pleas turn on the heating at jd sports Southend on sea at 4am… there’s no point in it being 24hrs if it’s absolutely freezing in the mornings
5 January 2026
Unprompted review
Reply from JD Gyms - Southend
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
The JD Gyms Team 💚
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.