JD Gyms - West Bromwich Reviews 274

The machines are great and the staff is amazing

Do not use this gym the free parking will get you a ccj and you will be blacklisted from getting a credit card or a mortgage they say it’s free parking but the company who own the car park still send out letters for parking charges

For a start the app is very basic and to access perx is impossible. Customer service haven’t been very helpful.

Can’t book an appointment with a trainer to show you around the gym as a new subscriber at the gym. Can’t book classes, I’ve been told it’s first come first served.

There are no spray bottles or paper to wipe down machines. However there are signs to say wipe the machines.

The women’s changing room are dirty and the dirtiest I’ve come across. Tissue, hair wrappers on the floor and surfaces. The toilets smell like bullring market toilets.
Do the cleaners ever visit? Do staff not do spot checks during the day? I’ve been twice and both times it’s been the same thing.

Who are the staff as I can’t see their profiles on the app. Just like I can’t see anything other than access qr code. Is there a digital code to access the gym. All of this information should be on the app or have been sent to me via email when I joined.
The comms is shocking.

No induction, your fitness trainers more interested in ladies, you have to wait for equipment most of the time, a total waste of time

good gym overall i would’ve gave 5 stars but while the locker, toilet and changing room area are relatively clean they stinkk staff should start using air fresheners

I am shocked at the level of hygiene the men's room and sauna room is. The entire place is absolutely stinky and smelly like dirty old bin never washed over time.

Th wash rooms are inappropriately designed, someone sits on the toilet and does poo. You can smell it like you are there next to them. The sauna is over packed and stinks like crap. The use of space for sauna is like fitting dogs and cats in a cage,

Having a shower, you don't have your own pothole where the the dirt goes into, it actually travels to another person shower where it gets drained. This means you are stepping on to their bodies dirt. Disgusting!. Some people are very dirty and smelly. The don't look after themselves.

The whole entire men's room design is absolutely shocking and appalling. Furthermore, the gym is really good. The facility inside the men's room is beyond believe and disgusting.

Staff are really helpful and the equipment is set up nicely i love how everything is accessable nothing feels cramped up so theres plenty of space without getting in other peoples way
Great variety too
Im usually anxious at the gym but the atmosphere is very calming

QR code won’t work in gym so I can’t access it

I was contemplating on writing a review the last couple of days but this evening I feel I had no choice after hearing how a member of staff spoke to a member of the gym. He will be mentioned later on.

I’ve started coming to the gym this year. I find some staff members (only witnessed 3) particularly rude, unprofessional and unhelpful.
I get very nervous coming to the gym and it has taken a lot for me to step out and come to make myself better for my health. I have had negative experiences in other gyms and when I personally spoke to a manager in the other gym, his response was she is having a bad day and dismissed my concerns. Her attitude and energy made my anxiety worse. However I’m not here to discuss that, I’m writing this for JD gyms West Bromwich.

You can’t get in, staff are sitting at the tables on their phones and their responses are, ‘I’m not on shift!’ They leave members out there and continue to sit on their ass. Absolutely embarrassing. If it was said as a joke, not one person thought it was funny. It can’t be a joke when I’ve heard two people say it, one very short female wearing a baseball cap and one very tall male who wears a hoody, doesn’t look like he is working and is constantly on his phone. He is rude to members in the gym I have heard this as I’ve walked past including today. I haven’t seen him once do any work but natter to people allll the time. Does he actually do work? What are you paying him to do? If he isn’t, why isn’t he performance managed? I’ve seen other staff clean, run up and down with a hoover and wipe equipment down and put weights back and work tirelessly and still help gym members!

Secondly I could hear a conversation last week with a gym member and 3 staff members. I’m not sure of what the conversation was it was the day of the snow storm, but I heard the white male staff member said ‘he doesn’t last two minutes’ and they started to laugh and I’m sure I heard him say he is the manager. He wore a checkered top. This conversation can be heard from the bikes so I wonder who else heard this.
This is highly unprofessional and inappropriate behaviour. It makes the gym look awful and you make your colleagues look bad by your behaviour and attitude.
That conversation would have someone new to the gym thinking, is this what all of the staff members are like? It is not fair on the other managers and colleagues to give that perception about them too when you are behaving like that.

Only those 3 people I have mentioned are a disgrace to the gym and should first of all take up customer service training, have regular visits from their managers, be performance managed and they need to be held accountable for their actions and for the inappropriate comments.
I don’t think you hear such conversations at your GP, Pharmacy, restaurants, cinemas etc. in front of the public.

Sitting at the front whilst on break or not on shift, MOVE! We don’t work with you therefore we don’t know if you’re working or not.

You have vulnerable people coming to the gym from different walks of life. Someone may come from a abusive relationship and that is their get away, some may have strict families who just about allow them to come to the gym, different religions who I think would not appreciate such comments from a ‘manager’.

Another thing, the day of the snow; an alarm went off. Not one person went to attend. The public (gym members) don’t know if that was a fire alarm or what. I saw the tall hoody staff member and another staff member who had a bike go very slowly in their own time. What if that had been a real fire alarm? Would those two boys take their time?

Sort it out or get rid of them. They give JD West Bromwich a bad reputation.

I must say, I have had no other problems from other staff members at this gym. They are all welcoming, have smiles and are happy to help. You are all an asset to the team. It is a shame that three of your colleagues aren’t like you guys.

West Bromwich gym is a great gym —
Thanks Craig for getting Jordan back for the body combat class ! !! For anyone wanting to join don’t hesitate - clean gym -. Has had a recent upgrade new carpets and gym equipment !! They always have joining offers so check it out and please come to Jordan’s body combat class on Mondays 6.30 - if you want to lose weight or get fit she is fab .. you’ll be sweating lol 😂
I don’t get paid to write this lol I am a member and have been since it opened ☺️

Really wished the womens section was bigger, only 3 treadmills, 1 cross trainer and very small area to do weights.

Really upset I have rejoined and your sauna is not working.
No date for it to be fixed.
An update would be very grateful.

Let us know approximately when it will be working we all enjoy our sauna after a workout.

Sauna doesnt work missing 28kg 30kg 32kg dumbbel

Terrible customer service. Avoid at all costs! Beware there is a terrible cowboy parking company called Bank park who control the car park at the gym. Staff at JD gyms are uninterested when you get a fine for visiting the gym even when you input your vehicle details. Don't reply or acknowledge emails just quoting GDPR nonsense. Go elsewhere where they give a dam!

I cancelled the membership because the equipments were broken and weren't getting fixed.

When I emailed to cancelled, they advised me that no further payments will come out.

THEN THEY TOOK ONE PAYMENT OUT. WHAT A STUPID ACT IT IS.

DO NOT GO THERE. TRY PUREGYM. It is a lot better.

Signing up to JD Gyms is super easy however there are so many issues with this gym. Firstly let’s start with the customer service and how difficult it is to contact the gym for anything you need regarding your membership. It’s near enough impossible to either upgrade or cancel your membership because you have to contact JD by email and guess what. NOBODY REPLIES. Moving on from that can we discuss that for the amount you pay for a JD Gyms membership you are only able to access the gym Once in a 24 hour period. Forgot something in the car? Or having an issue with the pods to enter the gym? You can’t get back in which is absolutely ridiculous especially for the amount of money that you pay for the membership monthly and then because customer services are near enough impossible to contact you’re just left fed up and end up leaving. Also, wanna track your gym progress on the app and see how many times you’ve been that month. You can’t. Wanna try find your gym membership number impossible
However: the gym facilities are amazing but I just can’t currently justify paying so much and not having support or help on hand when needed and also only being able to enter once. Especially as someone who would want to use the sauna and steam facilities I don’t ever use gym lockers so after training would want to go to my car to get my stuff to then use the sauna and steam but YOU CANT. Please JD fix it because I would really love to return back to your gyms.

Useless I only attend this gym as convenient. The gym needs overhaul staff should listen when customer give advice or complain about things nothing changes except the price every 6-12 months

It's a nice gym with plenty of equipment and classes to choose from with sauna too.