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Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the delivery service, frequently highlighting its speed and efficiency. People often receive their orders quickly, with some noting timely shipments and good communication throughout the process. However, opinions on product quality are mixed, with some customers receiving products in excellent condition that run smoothly and meet expectations. Conversely, a significant number of people reported issues with their orders, such as damaged or defective parts, including engines with low compression, cracked components, or missing pieces. Some reviewers also experienced problems with packaging and external damage during transit.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many reviewers report receiving engines in excellent... See more

Quality

Consumers find quality to be ambiguous. While some customers received engines in excellent condition, with... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praised the fast shipping, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Transmission arrived very quickly with no issues at all. Shifts through all gears and reverse smoothly without any issues. I would definitely recommend purchasing from JDM Engine Zone

Rated 4 out of 5 stars

Ordering and customer service was great. Crating could have been better. External piping/ tubing had some damage/ bent in, making it unusable, long block was ok.

Rated 4 out of 5 stars

The company shipped the engine pretty quickly which is good, the only thing is the engine came delivered on its side, the strap that held the engine down broke during transport, but overall the engine... See more


Company details

  1. Used Vehicle Parts Shop
  2. Car Body Parts Supplier
  3. Vehicle Parts Market
  4. Auto parts shop

Written by the company

With over 15 years of combined experience in exceptional JDM products, customer service, and knowledge,JDM Engine Zone sets the standard in the Japanese motorsports industry. We are proud to offer you nothing but the highest quality engines, transmissions, and parts imported directly from Japan. All of our engines and parts are imported from Japan between 40k and 55k miles. What sets us apart from any other company is our dedication to ensuring our customers have the best JDM purchase experience. From the moment we import and unload new items at our facility, they are handled with extreme care and are passed through a multi-point inspection process. They are neatly organized in our dry, humidity-regulated warehouse while they wait for their new owner. We keep the items as factory stock and original as possible. Any engine that does not meet or exceed OEM compression and performance specifications is never sold unless advertised strictly as a Mechanic's Special for custom jobs or projects.


Contact info

3.6

Average

TrustScore 3.5 out of 5

288 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 18% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome experience

Picked up a Miata 5 speed at their warehouse. Everyone was extremely helpful and interested in me being satisfied. The warehouse guy Hector ( I think. Sorry if I got your name wrong) sent me a picture to be sure they had the correct transmission before I drove 2 hrs. to pick it up. Install it today works prefect. Well worth the drive to see the inventory they have at their warehouse.
Thanks Guys

17 June 2024
Unprompted review
Rated 5 out of 5 stars

Fast and snappy

I am amazed is all I have to say. I ordered it and two days later motor!!!!! I am so happy is came quickly m!!! Now even though it came quick the engine was in pristine condition almost. Well I installed it and completed her today she runs good than you for the amazing experience. I will use and recommend jdm nyc.

6 May 2024
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service! I paid for residential delivery with lift gate service and they refused to give me lift gate service and sent the engine in the back of a pickup truck where I had to move the engine myself. They also ignored my email asking for a partial refund of my delivery fee even after telling them I had video proof and talking with the manager about this situation.

3 May 2024
Unprompted review
Rated 5 out of 5 stars

great job

the staff knew what we needed and they sent it very quick, good locking used engine

27 April 2024
Rated 3 out of 5 stars

motor runs good but alot of part on…

motor runs good but alot of part on engine dammaged, oil pan and oil pump screen had to be changed, & oil cooler lines broken and had to be replaced plenum broken , cam sensors broken and needed replacing, oil was very thick and gummy (( note better care should be takin during shipping to proteck engine and parts better

13 April 2024
Rated 1 out of 5 stars

Trash!!!

The worst experience of my life I paid them or yall 2x times a engine one last right outside 90days 2nd one I got 150 dollars put charge extra for engine coming to house to find out it was a bad engine shop and I looked at engine on pallet was not acceptable had to pay restocking fee and two way shipping I only got back 460$ from 1700 $ do t waste your money horrible experience and worst company period… rip off

3 April 2024
Rated 5 out of 5 stars

Very quick shipping engine looked…

Very quick shipping engine looked exactly like the picture. I have not had time to install it, but it turns over with a ratchet very nicely. INtercooler was a little banged up but no biggie there. Came with pretty much every thing else so I have some good extras now.

2 April 2024
Rated 1 out of 5 stars

Sold me a bad engine and having to file…

Sold me a bad engine and having to file a PayPal claim to get them to honor warranty because they are trying to say an engine with a knock is healthy. Also the engine has been diagnosed by a subaru/ase master technician at the subaru dealership. It was also installed at the subaru dealership

11 April 2024
Rated 3 out of 5 stars

Disappointed

They show an image of the product but wasn't even close. Item show ac compressor and complete transmission. Transmission was missing the front solenoid and engine missing ac compressor. Call and told me that missing items are not included in the purchase.

10 April 2024
Rated 5 out of 5 stars

Great job JDM

I've been dealing with this company for a few years now. Had an 02 Honda Accord that needed a motor so I got one about 3 years ago and it's still running GREAT. Gave the car to my daughter but had some transmission issues. Bought another transmission and am having my husband put it in. Great prices and easy shipping. I even got a DISCOUNT code.

6 April 2024

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