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JD Sports New Zealand  Reviews 

717
•
TrustScore 4.5 out of 5

4.4

Activewear shop
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Review summary

Created with AI, based on recent reviews

Evaluating 579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention the exceptionally fast shipping, very convenient online ordering processes, and the clean website layouts that make browsing and purchasing items completely effortless. Shoppers also genuinely love the top quality of the purchased products and the incredibly helpful, polite staff encountered both online and in physical stores. However, some people mentioned receiving incorrect merchandise, unexpected sizing discrepancies, or frustrating delays with courier deliveries and processing returns. Consumers also experienced annoying security tags left attached to clothing items or faced minor communication challenges when trying to resolve issues.

What people talk about most

Delivery service

Users describe satisfaction with the delivery service, frequently highlighting fast shipping times and items... See more

Product

Consumers find product to be positive, highlighting great quality, perfect condition, and fast delivery... See more

Order

Reviewers express mixed feelings regarding their order experiences, highlighting both smooth transactions and... See more

Service

Customers had positive experiences with service, consistently praising the fast delivery times, helpful... See more

User experience

Reviewers highlight positive aspects of user experience, praising the easy online browsing, smooth checkout... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Delivery was slower than expected- perhaps I was just expecting too much (ordered 23rd, delivered 31st) T-shirt is great and what I was wanting.

Rated 4 out of 5 stars

Super fast shipping. Item received in good condition. However the security tag was there still attached and it was a bit hard for me to take off hence 4 stars.

Rated 5 out of 5 stars

Prompt delivery. Pleased with quality. The garment washed & dried well, kept it's shape & colour. Overall pleased with purchase. Like the discounts & specials too.

Rated 5 out of 5 stars

Very respectful and the lady served us was cheerful Supportive and encouraging as I was looking for a pair for my first ever challenge in a gym after 17year This makes it more encouraging to be ther... See more

Company details

  1. Activewear shop
  2. Fitness and nutrition
  3. Gift shop

Written by the company

JD Sports is the world’s leading sports fashion retailer, connecting consumers with the biggest brands, latest products and most influential trends shaping youth culture today. With an extensive range of footwear, apparel and accessories across men’s, women’s and kids’, JD offers a curated mix of the best global sports fashion trends alongside hundreds of exclusive products available Only At JD. Our range highlights the best products from our global key account partners, including Nike, Jordan, adidas, ASICS, New Balance, On, Hoodrich and many more. Driven by our global Forever Forward mindset, JD sits at the intersection of sport, fashion and culture, inspiring the next generation through authentic brand partnerships, premium retail experiences and a commitment to staying ahead of what’s next. From major cities to local communities, JD continues to power youth culture on every corner of the world.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

717 reviews

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4.4

All reviews

(717)

615 reviews in the last 12 months

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Rated 2 out of 5 stars

Slow to reply

Slow to reply, couple of days, trying to sort out a refund. Package has been returned for 2 weeks and no answer as to why it’s taking so long. Haven’t had confirmation theyve recieved package yet

2 August 2026
JD Sports New Zealand logo

Reply from JD Sports New Zealand

We’re sorry for the delay and understand your frustration. Please follow up with our Customer Care team at customercare@jd-sports.co.nz, who can check the status of your return and refund and provide an update. Apologies again for the inconvenience.

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