It was my first time to buy products from your website, unfortunately, you sent me a wrong product. After I checked with your support guy, I sent back the wrong item. But until now, I have not any f... See more
Company replied
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I ordered shoes for my birthday which never arrived on time, they then send me an email saying that they had attempted delivery (they had not) I have cameras outside my house so I can categorically pr... See more
Company replied
Just nice and effective order. Took more than I expected
Company replied
Correu bem mas demorou mais do que era suposto
Company replied
Company details
About JD Sports Portugal
Written by the company
A JD Sports é uma referência no que toca ao calçado desportivo. Sempre a par de todas as novidades de #sapatilhas e do #streetwear, a JD lança tendências, não as segue.
Entre em contato conoscoContact info
Portugal
- jdsports.pt
3.1
Average
6k reviews
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Reply from JD Sports Portugal
Obrigado pelo seu feedback!
Tenha um bom dia!
Reply from JD Sports Portugal
Obrigado pelo seu feedback!
Tenha um bom dia!
Reply from JD Sports Portugal
Caro Armando,
Agradecemos seu feedback positivo e esperamos ouvir de você.
Com os melhores cumprimentos,
Emanuele,
Atendimento ao cliente JD Sports
Tenis shoes are beautiful and in good…
Tenis shoes are beautiful and in good condition. It arrived in a week. However I don't give 5 stars because the box was in really bad shape, it was crushed and ripped in places, and the shoes were a bit dirty, you could tell they were tried on before. Cleaning the soles and changing a ripped box is not dificult, and makes costumers happier.
20 July 2021
Reply from JD Sports Portugal
Thank you for your feedback!
We wish you a good day
Reply from JD Sports Portugal
Obrigado por nos contatar através da Trustpilot.
Lamento saber de sua experiência ruim.
Ficaríamos mais do que felizes em analisar seu problema.
Contacte-nos com informações sobre a sua experiência em support.cliente@jdplc.com. Por favor inclua o seu nome completo, número de encomenda, endereço de email, endereço de facturação e código postal.
Cumprimentos,
Atendimento ao cliente JD Sports
Reply from JD Sports Portugal
Hello Courato
Thanks for your feedback. We are always happy to receive positive feedback.
Kind Regards,
JD Sports customer service
Shipping takes too much time and there…
Shipping takes too much time and there is no information regarding the delivery
18 July 2021
Reply from JD Sports Portugal
Dear ,
Thank you for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need assistance, we are happy to help. Send an email with your order information to apoio.cliente@jdplc.com - order number, customer name, email address, billing address, post code.
Regards,
JD Sports Customer Service
Quick and easy to deal with !!!
16 July 2021
I am waiting for my sneakers
I am waiting for my sneakers, already paid, for over one month, without feedback.
15 July 2021
Reply from JD Sports Portugal
Olá Sofía,
Obrigado pela sua mensagem.
Gostaríamos de lhe recomendar que não demore a nos enviar um email para o seguinte endereço, incluindo o seu número de encomenda, e a sua consulta, para que desta forma a nossa equipa que presta ajuda aos nossos clientes, possa responder o mais rapidamente possível ao seu pedido que possível.
support.online@jdsports.pt
Além disso, se desejar, você pode nos enviar uma mensagem privada através do Facebook, e assim nossa equipe poderá atender em breve a sua solicitação.
Obrigado mais uma vez por sua mensagem.
saudações
JD Sports
Equipe de Atendimento ao Cliente.
I ordered a pair of Nike sneakers on…
I ordered a pair of Nike sneakers on the 15th June and it hasn't arrived yet. The delivery time mentioned 10 working days! This is unacceptable.
I have sent an email to the shop customer service contact asking for a refund as I am fed up of waiting!
14 July 2021
Reply from JD Sports Portugal
Estimado Ana,
Gracias por contactarnos.
Lamentamos saber que no está satisfecho con su experiencia reciente en nuestro sitio web.
Si necesita ayuda, estaremos encantados de ayudarle. Envíe un correo electrónico con los detalles de su pedido a: soporte.online@jdsports.es - número de pedido, nombre del cliente, dirección de correo electrónico, dirección de facturación, código postal.
Cordiales Saludos,
Servicio al cliente de JD Sports
Worked very well
13 July 2021
Reply from JD Sports Portugal
Cara Marta,
Agradecemos seu feedback positivo e esperamos ouvir de você.
Com os melhores cumprimentos,
Emanuele,
Atendimento ao cliente JD Sports
They solved my problem very quickly.
They solved my problem very quickly.
Very efficient with a high level of customer service.
Thank you, to take care of this manner.
13 July 2021
Reply from JD Sports Portugal
Querido Josyvania ,
Agradecemos seu feedback positivo e esperamos ouvir de você.
Com os melhores cumprimentos,
Atendimento ao cliente JD SPORTS
The experience of buying with JD was very bad
UPDATE: almost a month has passed and I still dont have my refund.
I've already sent many mails to which you always answer the same crap. I just want my money back! And to see your level of commitment, you don't even bother to mention in your reply the mail I should actually contact. Thieves!
The number of my order is 304846528. I would appreciate if you could check the situation and give me my refund! Already returned it 15 days ago. Thanks!
The experience of buying with JD was just terrible and I won't recommend it to anyone (buy in their shops or somewhere else, but the online service is just awful). From links that don't work to giving opposite informations about the same issue, everything went wrong.
First, i bought a pair of trainers in their website, but then i ended up buying those same trainers (smaller size) in one of their stores. I asked to cancel my order and they said it was impossible due to privacy issues. Then, the tracking link which was given didn't work. I had to go through previous emails to find a link which actually worked. I didn't receive any email or message telling me my order had arrived.
Afterwards, i returned the package, but the tracking link only works until it reaches a warehouse in Portugal. Therefore, from Portugal to the warehouse in the UK, i have no chance of tracking it. At the moment, i have no ideia where the package is, even though they promise we can follow the whole process.
To sum up, customer service is awful and i'm still waiting for my refund.
12 July 2021
Reply from JD Sports Portugal
Boa Tarde Ines,
Lamentamos por esta situação.
Caso necessite de ajuda com o seu pedido ou precisar de maiores informações, pedimos-lhe que contacte o nosso serviço de apoio ao cliente através do email apoio.cliente@jdplc.com ou através de Mensagem Privada da sua Rede Social.
Tenho certeza que iremos ajudar com uma solução da melhor maneira possível.
Obrigado!
JD SPORTS Customer Care
fast delivery and well packaged
12 July 2021
Reply from JD Sports Portugal
querida Paula,
Obrigado por nos contatar.
Se precisar de ajuda, ficaremos felizes em ajudar. Envie os detalhes do seu pedido por e-mail para https://www.jdsports.pt/customer-service/contact/ - número do pedido, nome do cliente, endereço de e-mail, endereço de cobrança, código postal.
Com os melhores cumprimentos,
Atendimento ao cliente JD Sports
Online assistente it's ridiculous
12 July 2021
Reply from JD Sports Portugal
Hello, we're sorry to hear this. We'll take your feedback into account and improve on it as customer comes first at JD Sports.
Kind regards, JD Sports Customer Service.
I will never buy anything from JD…
I will never buy anything from JD Sports. I bought a tracksuit in the beggining of June and until now, no money back and no tracksuit. Horrible services!
11 July 2021
Reply from JD Sports Portugal
Dear Tiago,
Thanks for contacting us.
We are sorry to hear that you are not satisfied with your recent experience on our website.
If you need help, we will be happy to help you. Send an e-mail with the details of your order to https://www.jdsports.pt/customer-service/contact/ - order number, customer name, e-mail address, billing address, post code.
Yours sincerely,
JD Sports customer service
Reply from JD Sports Portugal
Hello, we're sorry to hear this. Please contact us by private message on Facebook, or E-mail, with your details so that we can help you. Kind regards, JD Sports Customer Service
Didn't enjoy the experience.
8 July 2021
Reply from JD Sports Portugal
Caro Grass,
Obrigado por nos contatar.
Lamentamos saber que você não está satisfeito com sua experiência recente em nosso site.
Se precisar de ajuda, ficaremos felizes em ajudar. Envie um e-mail com os detalhes do seu pedido para servizioclienti@jdsports.pt - número do pedido, nome do cliente, endereço de e-mail, endereço de cobrança, código postal.
Com os melhores cumprimentos,
Emanuele
Atendimento ao cliente JD Sports
Bad experience
I got a wrong shoe, from model to numbering and color. Delivery was delayed, and I was charged an extra fee for buying in the UK, even though the site said it was charged in euros, and it was in Portugal. In short, I paid more, and I still received a product that was not what I asked for, and I had to return it. (and I still don't know if the return worked, as I'm still waiting)
8 July 2021
Reply from JD Sports Portugal
Hello,
Sorry to hear that. We inform you that you will receive your refund once your return reaches our warehouse and passes various inspection process and passed to stocks.
Please get in touch so we can help you solve this issue . JD Sports Customer Service
Headband
Headband, take 3 weeks to arrive, don't even send an e-mail or SMS to inform when we can pick up up it in the store.
6 July 2021
Reply from JD Sports Portugal
hi,
apologies for this. we value your comments and feedback. They help us improve in our search for customers' satisfaction.
JD Sports Customer Service
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