Paid for an Item That Was Never…
Paid for an Item That Was Never Received – Poor Customer Service
I purchased a jump rope from JDU Athletics and never received the item. When I contacted the company, they informed me that Royal Mail had marked the item as delivered and left it in my letterbox. The delivery photo showed the package hanging out of the letterbox, which clearly indicated it wasn’t securely delivered and could easily be taken.
When I returned home, the item was gone. I contacted JDU Athletics multiple times over several weeks, confirming my address and asking whether the photo was indeed my letterbox. Despite responding each time, the process became repetitive and frustrating.
Due to the delays, I purchased another rope elsewhere. I then requested a refund, only to be told the only option was for them to send another item—but I would have to pay for postage again. I explained that I had already purchased a replacement due to the long wait, but they insisted the case was closed because I wasn’t willing to pay for delivery a second time.
So, I’ve paid in full for an item I never received, and they are refusing a refund unless I pay more. The customer service has been unhelpful, and I feel like I’ve just thrown my money away.
I would not recommend buying from this company. They take no responsibility for lost items and expect the customer to pay extra for their mistakes.