We cannot thank J Edwards Funeral Directors enough for the care and compassion they showed us when arranging my mum’s funeral. From the very beginning, Cara looked after my brother and me with... See more
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I can’t fault anything about JEwards and Sons . They warm, friendly, polite and nothing was too much trouble for them . Right from the beginning meeting the lovely lady who talk me though the funeral... See more
Company replied
Cannot thank Cara and the funeral team on the day enough. They demonstrated kindness, care and compassion throughout the whole process, gifting me and my family our time to grieve, without the adde... See more
Company replied
Absolutely impecible service from start to finish. From the very first phone call, we were dealt with the utmost respect, sympathy & dignity while dealing with our requests. Due to events outsde... See more
Company replied
Company details
Written by the company
We promise to give you the best end of life care, support and experience with a compassionate and ethical approach. Whether you’re arranging a funeral now or planning for the future, we’ll give you the time, understanding and respect to ensure a fitting tribute. J Edwards Funeral Directors are based in Waterlooville and are available 24 hours a day, 7 days a week.
Contact info
13 St Georges Walk, PO7 7TU, Waterlooville, United Kingdom
- 02392 262194
- waterlooville@jedwardsfuneraldirectors.co.uk
- jedwardsfuneraldirectors.co.uk
4.8
Excellent
63 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Absolutely impecible service from start…
Absolutely impecible service from start to finish.
From the very first phone call, we were dealt with the utmost respect, sympathy & dignity while dealing with our requests.
Due to events outsde of our control, we needed a very fast funeral arranging & within 90 minutes of our first phone call E F Edwards had arranged it all & confirmed they had managed to liase with the church & crematorium to the timescales we so desperately needed.
Nothing is too much trouble & all the staff involved were calming, reassuring & highly professional.
In such emotional & horrible times, they were there to support us & made sure we had nothing to worry about in sorting the funeral.
Five stars isnt enough...outstanding
2 June 2023
Unprompted review
Reply from J Edwards & Son Funeral Directors
Dear Emma
Thank you for taking the time to leave a review. We are pleased that our colleagues at Edwards were able to offer the best care, support and experience.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
My mother's funeral, Excellent Service, Thank You Cara
My mother's funeral was in January 2023. Cara is a very special lady who helps you through this difficult time and is so kind, thoughtful and empathic.
Thank you so much for making a difficult time in one's life more bearable.
The funeral ran so smoothly with an excellent quality of service from everyone involved. Cara, the chauffer's et al!
Thank you once again.
Deb Cairns
12 January 2023
Unprompted review
Reply from J Edwards & Son Funeral Directors
Thank you for leaving a review. We are pleased that Cara at J Edwards was so kind, thoughtful and empathetic and made such a difficult time more bearable.
We will pass on your kind words.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Cara at J Edwards in Waterlooville was…
Cara at J Edwards in Waterlooville was so helpful and kind right from the first call to the day of the funeral.
27 April 2023
Reply from J Edwards & Son Funeral Directors
Dear Elizabeth
Thank you for leaving a review. We are pleased that Cara at J Edwards was so helpful and kind.
We will pass on your kind words.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Professional and sympathetic
Professional and sympathetic. Explained al the necessary steps we had to tale and followed all our wishes. The team at the funeral wereexcellent
11 April 2023
Reply from J Edwards & Son Funeral Directors
Dear George
Thank you for leaving a review. We are pleased that our colleagues at J Edwards were so professional and sympathetic and followed all of your wishes.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Our daughter's funeral
We recently had to arrange our daughter's funeral and the whole experience was faultless. Thanks especially to Cara whose professionalism, care and sympathy in every aspect of the arrangements made a sad time a little easier to bear.
12 April 2023
Unprompted review
Reply from J Edwards & Son Funeral Directors
Dear Marian
Thank you for taking the time to leave a review. We are pleased that Cara at J Edwards was caring and sympathetic whilst arranging your daughter's funeral and made this sad time a little easier to bear.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
A faultless service
From start to finish the service provided by Cara and the team was faultless ! Nothing was too much trouble and everything was dealt with compassion and understanding ! Thank you
17 March 2023
Reply from J Edwards & Son Funeral Directors
Thank you for leaving a review. We are pleased that Cara and the team at J Edwards were so compassionate and understanding.
We will pass on your kind words.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Cara made our experience extremely easy…
Cara made our experience extremely easy and reassured us the whole way through, she was empathetic and kept me well informed until the funeral, we didn’t feel rushed and answered any emails with questions we had, nothing was too much and was available when we needed, I really appreciated all her help and is a great employee for the company
6 March 2023
Reply from J Edwards & Son Funeral Directors
Dear Codey
Thank you for taking the time to leave a review. We are pleased that Cara at J Edwards was empathetic and and answered any questions that you had whilst arranging the funeral.
We will pass on your kind words.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Faultless from start to finish
Faultless from start to finish, with a very kind, caring and helpful team.
21 February 2023
Reply from J Edwards & Son Funeral Directors
Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Professional and sensitive
The whole experience was made so much easier with their professional and sensitive team. The order of service was outstanding and produced many positive comments from other family members. The spray of flowers they produced for my Grandmother's funeral were beautiful
13 February 2023
Reply from J Edwards & Son Funeral Directors
Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were so professional and that the flowers were beautiful for your grandmother's funeral.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
100% honest and reliable. Thank you Cara!
J Edwards' have arranged 3 funerals for my immediate family over the past 40 years. Always professional, compassionate and with great empathy....whether you're chuckling or crying. Cara you were fantastic for my Mum's Funeral on Thursday 12th January 2023 as were all your colleagues. In good times and in bad. Still going to pop in with a bottle of Mum's best Cava as promised! So get the plastic champagne flutes ready and tell Karen! If I bring Tina we'll be lucky to squeeze on glass each out of it! So, 4pm, someday, it's a date! xx
6 December 2022
Reply from J Edwards & Son Funeral Directors
Thank for you for leaving a review. We are pleased that Cara at J Edwards was so professional, compassionate and showed great empathy whilst arranging your mum's funeral.
We will pass on your kind words.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Teresa Richardson’s funeral
The staff were fantastic,attentive,empathetic and focused. Nothing was to much trouble. Meticulous planning led to a smooth and trouble free day. Mum had a great send off.
18 January 2023
Reply from J Edwards & Son Funeral Directors
Dear Mr Richardson
Thank you for leaving a review. We are pleased our colleagues at J Edwards were so fantastic and attentive whilst arranging your mum's funeral.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Thoughtful and accessible
Accommodating, responded quickly to queries, understanding and personal care
4 January 2023
Reply from J Edwards & Son Funeral Directors
Dear Mrs Overton
Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Good communication
Good communication, well organised and showed empathy. Would recommend.
17 November 2022
Reply from J Edwards & Son Funeral Directors
Dear Ian,
Thank you for taking the time to leave a review. We are pleased that our colleagues in out J Edwards funeral home were able to offer the best care, support and experience.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
We have never had to do a funeral…but these guys were fantastic made it so special for our mum 10/10
We have never had to do a funeral before and they were outstanding and most of the off our heads, they dealt with life insurance and bank it's was amazing ,the lady they was with us all the way she was brilliant and always there for us, she booked everything for us it was amazing, the horses and cart were beautiful and everything was exactly how they sid it would be, we couldn't thank them enough, everything was beautiful and perfect for my mum, thank you so so much
16 November 2022
Reply from J Edwards & Son Funeral Directors
Thank you for taking the time to leave a review. We are pleased that our colleagues at J Edwards were able to offer the best care, support and experience.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
The service given was first class
The service given was first class, kept us informed and updated at all times, the funeral was brilliantly directed, I do not think there was anything else that they could have done, would recommend them to all I would talk to.
21 October 2022
Reply from J Edwards & Son Funeral Directors
Dear Donna,
Thank you for taking the time to leave such a positive review.
We are pleased that our colleagues in the branch and on the day of the funeral were able to offer the best care, support and experience.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Loss of my mum
At a very sad time in our life J Edwards and Cara and the team were very attentive and comforting and did a splendid job from start to finish Thank you
13 September 2022
Reply from J Edwards & Son Funeral Directors
Dear Kim
Thank you for taking the time to leave a review. We are pleased that Cara and the team at Edwards were attentive and comforting.
We will pass on your kind words.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Excellent Service From J Edwards & Son
Cara who was dealing with the funeral arrangements was very helpful, efficient and sympathetic she is an asset to J Edwards & Son at Waterlooville.
2 September 2022
Reply from J Edwards & Son Funeral Directors
Dear Patricia
Thank you for leaving a review. We are pleased that Cara at J Edwards & Son was so helpful, efficient and sympathetic.
We will pass on your kind words.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Great Service from start to finish
Many Thanks to Cara and all her team. I Would Also like to say special thanks to Alan and all the transport personnel. It was a great service from Start to finish at a very difficult time. Everything went according to plan on such a Glorious Day. Many thanks from us all.
16 August 2022
Reply from J Edwards & Son Funeral Directors
Dear Andy,
Thank you for taking the time to leave such a positive review.
We are pleased that Cara and all of our colleagues involved on the day were able to offer such great service during this difficult period.
Kind Regards
Claire McGinty
Client Experience & Aftercare Manager
Edwards team made a difficult time as…
Edwards team made a difficult time as painless as possible.
14 August 2022
Reply from J Edwards & Son Funeral Directors
Dear Kim,
Thank you for taking the time to leave a positive review. We are pleased that our colleagues in our J Edwards branch were able to offer the best care, support & experience.
Kind Regards
Claire McGinty
Client Experience and Aftercare Manager
An Excellent Service
As a family we couldn't have asked for a better or more compassionate service. Cara Turner, our consultant, dealt with everything tactfully and with grace. We were extremely grateful for all her help and support during, what was, a difficult time for us.
3 August 2022
Reply from J Edwards & Son Funeral Directors
Dear Simon,
Thank you for taking the time to leave such a positive review. We are pleased that Cara was able to offer the best care, support and experience during this difficult period. We will pass on your thanks.
Kind regards
Claire McGinty
Client Experience & Aftercare Manager
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