Jellabiya Reviews 3

I ordered a dress for my graduation and before walking the stage it had fuzzy rolls all over it. I had to wear my gown all day to hide it. Shein quality and poor customer service(passive aggressive) . No accountability whatsoever taken. Do not waste your money on this brand

Absolutely terrible. I don’t recommend at all. They are horrible to work with they sent me wrong items which my friend had ordered for me then tried not to refund and were just horrible.

BUYERS BEWARE. I hope that my experience will save others considering making a purchase with this shady company.

10/13
They confirmed that all the items I wanted to purchase would arrive within 5 to 10 business days from the date of purchase. They also confirmed my travel date.

10/14
I made the order

10/28
10 business days later, order still not shipped.

10/30
Order arrived with two items missing. The items that arrived were severely defective (I'm talking holes, undone seams, terrible quality, bad zipper etc) and also not made according to the measurements I provided them. Merchant accused me of not giving measurements when I asked them why my clothes don’t fit. I declined their remakes offer because I HAD ONLY THREE BUSINESS DAYS LEFT BEFORE MY TRIP! Their defective and incomplete order already took 12 business days to make! Also, why would I trust a person who did NOT apologize for sending me poor quality items THEN accused me of not providing any measurements?

I tried contacting the merchant (Khadijah) on phone and she dismissed me after 36 seconds and then told me to instead communicate via email and Instagram.

10/31
They eventually agreed to a refund and then said that they would charge a 30% fee because I communicated too much with them and that was unacceptable. Mind you, the “excessive communication was me sending them pictures and videos on both Instagram and email as Khadijah told me to do on the phone. They also said that this fee would apply for the Fatima Bubu that they never delivered. Never have I ever met a merchant that counts all DMS and emails sent by a customer in order to chastise the customer for communicating about their order. Obviously, I did not agree to these unfair terms. Also, the Jellabiya Shop Pay terms I saw at checkout clearly state that refunds are offered if items are proven to be defective. No conditions stated. My items were all defective.

I sent back their horrific items the same day.

11/04
They received the returned items.

11/15
I opened the charge back because the merchant did not issue any refund.

11/17
Merchant emailed me telling me that I should withdraw the charge back and said that they had delayed refunding me because "their founder was traveling".

12/11
They won the chargeback based on misrepresented information they submitted to the bank. Specifically, they told the bank that they refused my refund because I received all the items as expected, all items were customized to my measurements, and that I opened the chargeback while still retaining their items. This is all factually false according to evidence.

Afterwards, I reported them to the New York DCWP and three weeks later they told DCWP that the bank already refunded me in full which was again untrue because they won the chargeback a whole month earlier.

01/18
After some pressure by regulators, they decided to refund me 70%, sticking to their penalties for the items that they did not deliver and suddenly framing their punitive actions as “policy”. They went further to tell me that they are legally entitled to all my money so I should be thankful.

I then reported them to the BBB where they proceeded to accuse me falsely by suddenly saying that I blocked them on Instagram (which I never did) in order to fabricate information. They also kept saying that because they won the chargeback, then that means that they did not deliver defective items, the order was complete, and that the items were custom. What vacuous logic is this when evidence literally shows them explicitly saying that they delivered a late, incomplete order with defective items that were not custom made to my measurements? Jellabiya is the worst nightmare I have ever had in my life. They have similar complaints on BBB. Also, please be informed that now they changed their policies to further allow them to mistreat customers and they are threatening legal action if a customer opens a chargeback against them. They also harass previous customers who speak out about negative experiences with them, and they will also have their friends flood every review site with good reviews to silence any criticism. AVOID AT ALL COSTS IF YOU WANT PEACE OF MIND!!!!!