Jellylab Reviews 53

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I absolutely love this product! Honestly, this is the best jelly mask I have ever used in my life. The texture is amazing, it leaves the skin beautifully hydrated, soothed and glowing after every tr... See more

Rated 5 out of 5 stars

The delivery on time , packaged neatly , no damage, products great and a straight forward check out system .

Rated 5 out of 5 stars

Been using Jelly Lab for the last two years. And I couldn’t be anymore happier and impressed with the quality and consistency of the hydro masks. I would say these are more a professional use and... See more

Rated 2 out of 5 stars

Really wanted to love this product. I think the instructions on the packets need reviewing as the amount of water you are told to add (40ml - 50ml) is far too much, it just ran straight off the face.... See more

Company details

  1. Beauty product supplier

Written by the company

JellyLab - Fun, Sustainable Jelly Masks Hydrate, Nourish & Glow 100% Vegan & Cruelty Free Skin Loving Goodness for All Skin Types


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

53 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best jelly mask I’ve ever used!

I absolutely love this product! Honestly, this is the best jelly mask I have ever used in my life. The texture is amazing, it leaves the skin beautifully hydrated, soothed and glowing after every treatment.
I use it professionally with my clients, and every single one of them has been incredibly happy with the results. The skin feels refreshed, smooth and deeply nourished afterwards.
The quality is fantastic and you can really see the difference after using it. I highly recommend this product to both professionals and personal users. I will definitely keep coming back and ordering regularly! ✨

10 February 2026
Rated 5 out of 5 stars

Ordered a 400gram tub of 24k gold…

Had wrong order delivered but was rectified in a timely manner

20 October 2025
Unprompted review
Jellylab logo

Reply from Jellylab

Hi Jo,

Thank you for your feedback. We’re truly sorry to hear about your experience it’s never our intention for an order to arrive incorrectly.

We received your email just a few hours before this review was left, which unfortunately didn’t give our team the opportunity to respond or resolve the issue first. Our customer service policy is to respond within 24 - 48 hours, and we always aim to correct any errors quickly.

We do have the 24K Gold Jelly in stock and would have been happy to send the correct 400g jar straight away. However, since the review was posted before we could assist, we’ll issue a full refund for the jar as a gesture of goodwill.

We hope this clarifies the situation, and we remain committed to providing excellent service to all our customers.

The JellyLab Team x

Rated 5 out of 5 stars

Been using Jelly Lab for the last two…

Been using Jelly Lab for the last two years. And I couldn’t be anymore happier and impressed with the quality and consistency of the hydro masks.

I would say these are more a professional use and benefit people who know and have been taught to use and mix up these kind of products. However that doesn’t mean, people who are not professionals can’t use and definitely will get the hang of it with practice.
All of my clients adore the jelly masks and always excited to have them in their facials. Definitely recommend to upgrade your facial game & make them more luxury.

21 February 2025
Unprompted review
Rated 1 out of 5 stars

Awful masks

Awful masks, I cant believe people use them in salons. Had no results or glow at all, feels waste of money for sure. My face felt actually dry after it. Don't recommend

20 February 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look