I accidentally signed up for the wrong subscription, but Kate helped me patiently and very quickly <3
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just like so many other people here, after I canceled I had a $144.00 charge pop up. I canceled because of a serious health condition and I could use or afford the service any longer. I am having to h... See more
This might as well be a criminal organization they are very sneaky or incompetent so i registered for the plus and i want to cancel on my Phone but it says no i have to go on the desktop which i do t... See more
Jenni is fast to respond, great writing, it has so many features, like attaching a PDF and then using the AI chat function to prompt questions. It is always accurate in answering, you can make your an... See more
Company details
About Jenni AI
Written by the company
Struggling with research papers or facing writer's block?
Meet Jenni AI, your new research & writing companion. Supercharge your writing with Jenni AI's autocomplete, helping you write 10 times faster with auto in-text citations. Loved by over 5 million academics worldwide, Jenni AI is trusted by top universities and businesses for research and writing.
From essays to research papers, Jenni AI offers powerful features like paraphrasing, source-based generation, and an AI chat assistant. Customize your writing style, manage your research library, and never write alone again.
Contact info
United States
- support@jenni.ai
- jenni.ai
3.9
Great
147 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
One star is just more than enough…
One star is just more than enough because all the paid people who did marketing to Jenni ai. They are scamming us since it is useless. It repeats the same sentences and also stick with the same reference with the whole literature and I couldn't get any useful paragraph so save your money and use chatGPT. Just disappointed experience.
7 April 2024
Unprompted review
Reply from Jenni AI
Hi Moe,
I'm really sorry to hear about your negative experience with us. This is really not what we want. We pride ourselves on making a genuinely useful product that provides a more tailored, specialized experience than products like ChatGPT.
It sounds like in this instance we have fallen short of that. And I want you to know that we take any and all feedback on board.
I've requested further account details via Trust Pilot's secure feature. Please share those.
We will look into your account and make sure any bugs that may have been affecting the output of your generations are resolved.
Once that is done, I'd like to offer you a free use period so that you can try Jenni at it's best.
Additionally, please do be aware that Jenni learns as you write. When you first start writing a document, the generations may not be as tailored or well written. After you've written a few paragraphs, Jenni learns what your writing style is like and what topic you are writing about, and starts to provide suggestions that are much more specific.
Please do share your account details when you have a moment, and I'd love to have the opportunity to remedy this situation and make sure Jenni is a useful part of your academic arsenal going forward.
the payment are lost in their system…
the payment are lost in their system and unable to login to paid account. is this fraud?
18 March 2024
Unprompted review
Reply from Jenni AI
We are sorry to hear you are experiencing trouble accessing your paid account, please could you email support@jenni.ai with your account details and we will be sure to restore access straight away.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.