Jepsons Reviews 

351
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Fantastic selection of mens clothing. Easy to use website and delivery when you can't get into the shop. Fynch Hatton shirts brilliant value

Rated 5 out of 5 stars

I have shopped with Jepsons a few times o line & their service has always been excellent. They keep you well informed regarding the delivery. The packaging is always top notch with everything wra... See more

Rated 5 out of 5 stars

Barbour Sidlaw XL in Palm Green. Perfect fit and fantastic material with a little stretch. My new favourite Barbour. Jepsons where great. Best price, good comms, well packaged and quick delivery. I c... See more

Rated 5 out of 5 stars

Jepsons is one of the few businesses in England who offer great prices and service throughout the UK. No rip-off delivery costs because of your postcode. They also stock some of my favourite clothin... See more

Company details

  1. #195 of 588 best companies in Clothing Shop
  2. #6 of 11 best companies in Clothing alteration service
  3. #126 of 276 best companies in Fashion accessories shop
  4. #13 of 29 best companies in Formal menswear shop
  5. #77 of 249 best companies in Ladies' clothes shop
  6. #81 of 212 best companies in Shoe shop

Written by the company

Clothing store and Tailors for men and women established in 1955


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

351 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(351)

40 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent Service

My order was slightly delayed due to a clerical error but with thirty minutes of contacting customer services I received a phone call telling me my item would be with the next day. The sliders have just arrived and I am delighted. Will definitely use this company in the future. Thank you

21 October 2023
Unprompted review
Jepsons logo

Reply from Jepsons

We do apologise again for the delay. I'm glad you're happy with the sliders and thank you for the kind review!

Rated 3 out of 5 stars

I ordered some items advertised as in…

I ordered some items advertised as in stock and wasn't there.

6 October 2023
Jepsons logo

Reply from Jepsons

We're very sorry for the stock issue. This does happen from time to time due to system errors or theft from our store. Unfortunately it doesn't become evident that the stock is missing until the item is purchased.

Rated 5 out of 5 stars

Great service

Great fast service arrived on time. My ugg ultra mini clear are lovely. I would recommend. Thank you so much Jepsons

2 October 2023
Rated 1 out of 5 stars

Item was out of stock wasn’t offered an…

Item was out of stock wasn’t offered an alternative my money didn’t get paid back for days very disappointing should have check stock before taking my money

29 September 2023
Jepsons logo

Reply from Jepsons

We can only apologise again for the stock error. This can be due to a number of reasons, from system errors to theft from our store. Unfortunately stock errors often do not become apparent to us until the missing item is purchased. We did however cancel the order immediately and contact you to explain and apologise, and I'm sorry we didn't have anything similar to offer you as an alternative. Like we explained, we do not take your money. When you make an online purchase, you make the payment which is then handled by the bank, card issuer or PayPal etc. Payment for a cancelled order doesn't reach us and would usually be returned to you very quickly.

Rated 5 out of 5 stars

I was having second thoughts of…

I was having second thoughts of purchasing an item from this company until I saw the TrustPilot reviews! I’m glad I did! My item was delivered with good packaging.

Took longer than I thought it will but still arrived. So happy with my purchase!! Thank you so much.

UPDATE: FANTASTIC CUSTOMER SERVICE!!!! Brilliant!! Thank you so much for the refund. Very happy customer. :)

4 August 2023
Jepsons logo

Reply from Jepsons

Hi there.

Thank you for the kind review. I have just checked your order as I was wondering about the delivery comment and noticed that you paid for 'Tracked 24' but we have accidentally sent it 'Tracked 48'. Sorry about this, I will process a partial refund for the postage now.

Kind regards,
Alex

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